Mini Project Progress Presentation

CHATBOT(ARTIFICIAL
INTELLGENCE CUSTOMER
CARE SERVICE
:
Guide Name: Student Name:
MR. MAYUR SRIVASTAVA ALI
HUSAIN
(Assistant Professor)
Department:CSE University Roll No:
2005080100015
2nd year- CS21
 Introduction
Chatbot  is a computer program that simulates a natural human
conversation. Users communicate with a chatbot via the chat
interface or by voice, like how they would talk to a real person.
Chatbot interpret and process user’s words or phrases and give
an instant pre-set answer. They inhabit platforms like – FB
Messenger, Whatsapp , Skype, Slack, Line, Kik, Wechat or even
your website.  Similar to regular apps chatbots have application
layer, a database, APIs and Conversational User Interface (CUI).
Chatbot are used in dialog systems for various purposes including
customer service, request routing, or information gathering.
While some chatbot applications use extensive word-classification
processes, natural language processors, and sophisticated AI,
others simply scan for general keywords and generate responses
using common phrases obtained from an associated library or 
database.
Objective
 CONSUMERS’ EXPECTATIONS FOR QUICK ANSWERS: CONSUMERS ARE EXPECTING
QUICK ANSWERS, FORCING COMPANIES TO IMPROVE THEIR RESPONSE TIME PROMISE.
FOR BASIC REQUESTS, A PROPERLY IMPLEMENTED BOT CAN HELP MATCH THESE
EXPECTATIONS BY PROVIDING INSTANT ANSWERS, 24/7.

THE EXPECTED COST-SAVING: BY PROVIDING AUTOMATED ANSWERS, CHATBOTS CAN

SAVE UP AGENTS’ TIME. COMPANIES CAN THEN EXPECT TO REDUCE THE ASSOCIATED
COSTS.

SELF CARE: A CHATBOT CAN PROVIDE ASSISTANCE FOR BASIC ENQUIRIES SUCH AS
PASSWORD RETRIEVAL, UPDATING PERSONAL DETAILS… IN THESE CASES, THE
ANSWERS ARE VERY SIMILAR AND CUSTOMERS EXPECT A QUICK TREATMENT.

INFORMATIONAL PURPOSES: A CHATBOT CAN BE USED TO PROVIDE INFORMATION IN

REAL TIME IN A MORE INTERACTIVE WAY THAN OTHER CHANNELS.

REDIRECTION TO AN AGENT: A CHATBOT CAN BE USED AT THE BEGINNING OF THE

INTERACTION TO GET INFORMATION FROM THE CUSTOMER. BY ASKING DETAILS SUCH
AS THE NATURE OF THE ENQUIRY TO THE CUSTOMER NUMBER, THE CHATBOT CAN
HELP QUALIFY THE REQUEST AND REDIRECT TO THE REQUEST.
# Bringing 24/7 instant answers to basic requests.

#Qualifying customer enquiries (question topic, client ID

number, etc…) before they are processed by agents.

#Freeing up agents’ time, so they can take care of more added

value Tasks .

#Save time:due to the quick response times and ability to save

all user information, chatbots provide fast and relevant
information to each user and drive personalized conversations.
Implementation/Findings/Experiments

QUERY
BOT INSTANCE
USER

RESPONSE
QUERY

RESPONSE

BOT INSTANCE
DATABASE
 User : User sends query or question relating to any problem regarding
any product or service to the interface to which he/she is interacting
with.
Interface(Website): It works as a mediator between the artificial
intelligence or data base of frequently asked questions and the user
and connects them both.

Bot Instance: Is a programe which takes queries from the mediator

programe and checks for the pre recorded solution to that particular
problem and sends back a response accordingly.

Data base: It works as knowledge base which stores answers of

frequently asked questions recorded by the programmer
 REQUIREMENTS
HARDWARE REQUIREMENTS
 
PROCESSOR : Intel Pentium 4 or more
RAM : 1 GB or more
MONITOR : 15” COLOR
HARD DISK : 40 GB hard disk recommended
KEYBOARD : STANDARD 102 KEYS
 
SOFTWARE REQUIREMENTS
 
OPERATING SYSTEM : Windows 7 Ultimate
FRONT-END : Visual Studio 2010 Ultimate
LANGUAGE : ASP .Net with C#
WEB TECHNOLOGY : ASP .Net, HTML
BACKEND : SQL Server 2008
BROWSER : Mozilla Firefox or any
 
PROJECT WORK DONE
As of now I have gathered all the
information needed to code chat
bot.Collected and gathered
information about every
functions.
I have completed the coding of
GUI by the html and CSS.
 PROJECT WORK REMAINING

Coding using Java,as a backward language

to make to make my chatbot interactive.
 REFERENCES

HTTPS://WWW.INFO.COM/WEB/
DATABASE PROGRAMMING WITH JDBC AND BY
O’REILLY
HTTP://WWW.JSP.NET/
HTTP:/WWW.TUTORIALSPOINT.COM/MYSQL/
JAVA AND SOFTWARE DESIGN CONCEPTS BY
APRESS
HTTPS://WWW.W3SCHOOLS.COM
HTTPS://WWW.RESEARCHGATE.NET/