Professional Documents
Culture Documents
Health Service Management: By: Tilahun Fufa (BSC, MPH)
Health Service Management: By: Tilahun Fufa (BSC, MPH)
Health Service Management: By: Tilahun Fufa (BSC, MPH)
delivery system.
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Course objectives
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Course contents…
4. Organization
Management theory
Earlier management theory
Contemporary Management Theory
Principles of organization
Organizational structure
5. Decision making
6. Monitoring and evaluation
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Course contents…
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Course contents…
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Course contents…
9. Governance in health
10. Resource management
Financial management
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References:
Stoner J.A.F, Freeman R.E., Gilbert Jr. D.R. Management (1996)
6th edition.**
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Health service management
Definition of management
Concepts in management
Principles of management
Types of management
Role of managers
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What is Management?
definition.
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Definition…..
People are the most important resource for getting things done.
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Definition…..
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Importance of Management
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Management
and
the management function more and more.
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Administration President
Vice president
School
Department
Management
Units
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Management as an art, Science and a
Profession
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Concepts and Principles in
Management
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1. Concepts in Management
1.1. Effectiveness
Is the degree to which a stated objective is being achieved.
It is something that management tries to improve.
It is about reaching goals
Management strives for high goal attainment (high
effectiveness).
It is the comparison of objectives with their achievement
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Concepts……….
1.2. Efficiency
It is concerned with the balanced use of resources (money,
material, human resource, time, space and information)
There is no wastage of resources
Management strives for low resource waste (high efficiency)
Technical efficiency- produce out put with minimum resources
Cost effectiveness efficiency- produce out put with minimum cost
Allocative efficiency - produce out put which people value most
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Concepts……….
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Concepts……….
1.5. Information
Management needs information if it is to make the right
decision for action.
At the same time, information can easily handicap
management, if it is not the right kind, at the right time and
in the right hands.
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2. Principles in Management
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Principles…….
2.4. Substitution of resources
Often when the resources that are normally used to provide service
became scarce or too expensive, different resources may be used to
provide the intended results.
2.5. Convergence of work
Working relations should contribute to the success of each activity
and so to general effectiveness.
These working relations of activities are:-
the logical relations with each other
time relations or sequence
spatial relations between activities
functional and structural-working relations between people
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Principles…….
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2.6. Functions Determine Structure
When the work is defined i.e. the function and duties of the
individual members of the team are clearly defined and known
to all.
The working relations (the structure) follow.
The exact nature of authority will be clearly delineated on the
structure.
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Delegation
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Management by exception.
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Types of managers
and
managerial Roles
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A. Type of Health Service Managers
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Top Managers
Responsible for the overall management of the
organization
Guide the organization’s interaction with its
environment.
Conceptual Skill is more needed for them:
The ability to visualize the organization as the whole
and its relationship with the community and other
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2. Middle Managers
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3. First Line (or lowest level) Managers:
with obligations.
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…….. Roles
1. Interpersonal role
2. Informational role
3. Decision-making role
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1. Interpersonal role:
Figurehead:
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Interpersonal……
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2. Informational role:
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1. Decision-making role
A manger has a
Legal authority to decide on the assigned matters.
Based on his job description.
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Disturbance handler:
Taking corrective action and
handling conflicts
Resource allocator:
Decides on resources and their distribution
Negotiator:
Negotiating with other parties representing organizational interests
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