Management Sciences

Bachelors of Business Administration 6th A

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 LEADERSHIP AND ORGANIZATION BEHAVIOR

PROJECT
TITLE: Interviewing HR manager about some particular topics

o Group Members & Rolls #:

Maham Latif (LCM-3712)
Ahmad Ramzan (LCM-3701)
Mahnoor Khan (LCM-3721)
Ayesha Noor (LCM-3708)
Rida Yousaf (LCM-3737)
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 FALETTI’S-HOTEL
FALETTI’S HOTEL  is an old historical hotel in Lahore
Pakistan, which was opened in 1880 during the British
Raj by an Italian Giovanni FALETTIS. It was closed in the
late 1990s for privatization and re-opened in June 2013
after undergoing refurbishment.

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 Topics of Questioning.

• Personality
• Rewards
• Behavioural performance
• Attitude
• Stress management
• Group and team work
• Motivation
• Conflict management
• Perception
• Challenges of a manager

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PERSONALITY

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 1. Personality

• Which personality do you prefer for working in your

organization?
As u see our hotel management is overall linked with public relation or
dealing with different types of customer. So we prefer an extrovert or
collaborative personality in our employees.

• How do you observe and change the personality of an

employee?
By giving them training or guidance to know about the management of our
hotel.
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REWARDS

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 2. Rewards

• How do you motivate your employees? What you prefer cash

or non-cash rewards?
We prefer cash rewards in terms of giving bonuses or increments in our
employees salary.

•  What are the benefits and services do you provide to your

employees?
By giving free buffet to our employee of the month.
By giving medical and petrol allowances to our employees.
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 3. STRESS MANAGEMENT

• Do you see stress in your employees?

Yes we see it a lot in our employees but this stress
is for a very short time period. because our
consistent working make our employees stressful.

• How do you deal with stressful employees?

As i describe above that the reason behind the
stresses of our employees is consistent working so
giving some holidays or having some best
leave policy help us in dealing with such type of
situation.
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PERCEPTION

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 4. Perception

• Do you believe in first impression of

your employees?
As all says "first impression is the last impression"
we don’t believe in this we are making perception
on the basis of working of our employees or our new
internees.

• Do you have any stereo type error in

your organization?
Yes stereo type error is very common so this is also
present in our organization.

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MOTIVATION

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 Motivation is essentially the underlying drive of
individuals to accomplish some task or goals.
• Which theory do you use to sustain
your employees?
Faletti's uses Incentive motivation theory.
Here are some examples of incentives that offer by
5. Motivation Faletti's
• Bonus
• Appraise
• Promotion
• Salary and wages increment
• Paid vacation or time off

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GROUP AND TEAM
WORK

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 6. Group and team work

• How do you assign tasks in your organization? Is your task assigning in group
form , individual or team form?
We assign tasks in group or team form because its increase our
employees  effectiveness in working.

• You chooses team or group working tell us the reason behind this?
We promote group and team working because team working has benefits  such as it
provides structure and means of bringing people together with a suitable mix of skills
and knowledge which also increases their productivity.

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BEHAVIOURAL
PERFORMANCE
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 • How many of your employees are job
8. Attitude haters, job doers, or job lovers?
At the start every employee is at the job doing stage but
in our organization we try to make those job doers into
job lovers

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 • In your organization what
determines job satisfaction?
Cont... In Faletti's our organizational factors
or our employees personal factors
determines the job satisfaction of our
employee.

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 CONFLICT
MANAGEMENT
AND
NEGOTIATION

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 9. Conflict management and negotiation.

• What do you think is the best way to solve a conflict? give an example.
We believe that  every situation is differ from each other so, we react or adopt the technique
according to the situation. For example
Sometimes our employee facing the conflict with customer so first we listen the arguments
of both, our employee or customer then decide whether the fault is related to which party in
reality then react according to the situation.

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Cont...

• Do you face intergroup, gender base, cultural base, conflict in your

organization?  How do you manage to overcome it?
Yes we are also facing those type of conflicts like other organizations we try our best to
overcome these type of conflicts because these conflicts affects our effective working
therefore we try that our employee not interacting that much together which causes that
conflicts in our organization.

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Challenges and
Opportunities
of OB. 

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 10. Challenges and Opportunities of OB

• How you can improve your employee skills and ethical behaviour?
By giving them training.
By giving them guidance to follow our organizational norms.

• Do you like formal or informal groups?

We believe that manager making group of those people which are the best match for each
other therefore we prefer formal groups.

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 THANK YOU!!
FOR YOUR ATTENTION
Adapt it with your needs and
it will capture all the audience attention.

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