POTENTIAL HOT SPOT IN CROSS-CULTURE COMMUNICATION

Opening & Closing

Conversations

Different cultures may have

different customs concerning
who addresses whom, when,
how , who has the right/duty
to speak first, and what is the
proper way to conclude a
conversation.
Taking Turns
During
Conversations
In some cultures, it is more appropriate to take
turns in an interactive way;in others, it is more
important to listen thoroughly and without
comment/immediate response, lest it be taken
as a challenge/humiliation.
Interrupting
In some cultures, interruptions – vocal,
physical, or emotional expression, etc.- are
considered default conversational styles,
particularly among those considered to be
equals, or among men.
Use of
Silence
In some forms of communication, silence is
expected before a response, as a sign of
thoughtfulness and deference to the original
speaker, yet at other times, silence may be
perceived as a sign of hostility.
 Appropriate Topics of
Conversations
In some places , it is considered vulgar to speak openly about money , let
alone about the kinds of intimate family issues that commonly form the
basis of afternoon telivision talk shows in the west.
 Use of Humour

In the west , people often try to built immediate rapport through humour,
but this is not universally seen as appropriate.
 Knowing How Much To Say

In some places , brevity is appreciated , whereas in other places , it is

better to explain a rather small point using a longer preamble , folllowed
by extended closing remarks.
 Sequencing Elements During
Conversations
During a conversation, an extended conversation, or negotiation , the
appropriate time to touch upon issues that are more sensitive, is a matter
of concern for cross cultural experts.