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  • Me/Ee/Ep/Eu/Ch/Ps: - 22509 - Management - Co3 - Uo2

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    This document summarizes a presentation on communication methods for managers. It discusses the key elements of communication, including the sender, message, transmission, and recipient. It also describes the different types of communication like upward, downward, and horizontal communication. Finally, it outlines the various forms of communication such as oral, written, and nonverbal communication and provides examples of each. The overall message is that choosing the appropriate communication method is important for management.

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    This document summarizes a presentation on communication methods for managers. It discusses the key elements of communication, including the sender, message, transmission, and recipient. It also describes the different types of communication like upward, downward, and horizontal communication. Finally, it outlines the various forms of communication such as oral, written, and nonverbal communication and provides examples of each. The overall message is that choosing the appropriate communication method is important for management.

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    5 views17 pages

    Me/Ee/Ep/Eu/Ch/Ps: - 22509 - Management - Co3 - Uo2

    Uploaded by

    Abhishek Chavan
    This document summarizes a presentation on communication methods for managers. It discusses the key elements of communication, including the sender, message, transmission, and recipient. It also describes the different types of communication like upward, downward, and horizontal communication. Finally, it outlines the various forms of communication such as oral, written, and nonverbal communication and provides examples of each. The overall message is that choosing the appropriate communication method is important for management.

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    © All Rights Reserved
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    of 17

    ME/EE/EP/EU/CH/PS _22509 -

    MANAGEMENT _CO3 – UO2


    Pravin Pathak, HOD (ADIS), Lecturer in
    Chemical Engg, K.K.Wagh Polytechnic,
    Nashik.
    MSBTE LEAD: Learning at your Doorstep
    CO3 -Use principles of directing and
    controlling for implementing the plans

    UO2 - Select the appropriate method of


    communication from the available
    methods with motivation.
    CONTENT / AGENDA

    Key takeaway
    Communication
    ► Communication and it’s elements
    Motivation Process and Types of
    ► Types of communication Communication
    ► Upward communication

    ► Downward communication
    PRESENTER
    ► Horizontal / Lateral communication

    ► Pravin Pathak ,
    HOD (ADIS), Lecturer in Chemical
    Engineering,
    K. K. Wagh Polytechnic, Nashik.

    Page 3 Maharashtra State Board of Technical Education Tuesday, January 18, 20


    22
    Communication:

    ► It is transfer of information from the sender to the receiver .


    ► Communication plays key role in the success of a manager.
    ► Effective communication requires information and understanding.
    ► Directing abilities of manager mainly depend upon his communication skills.
    ► Communication refers to process of exchange of ideas between persons.
    ► Successful communication causes desired changes.

    ► Elements of Communication Process


    The proper sequence of elements in
    the expanded communication model is as -
    ► Sender
    ► Message
    ► Transmission

    ► Recipient

    ► Meaning
    Page 4 Maharashtra State Board of Technical Education Tuesday, January 18, 20
    22
    Page 5 Maharashtra State Board of Technical Education Tuesday, January 18, 20
    22
    Communication……………..

    Page 6 Maharashtra State Board of Technical Education Tuesday, January 18, 20


    22
    Communication……………..

    In organisations, both formal and informal communications simultaneously take place.


    ► Formal communications:
    ► Orders
    ► Memos

    ► Appeals

    ► Notes

    ► Circulars
    ► Agenda
    ► Minutes etc.

    ► Informal or grapevine communications:

    ► Rumours
    ► Whispers etc.

    Page 7 Maharashtra State Board of Technical Education Tuesday, January 18, 20


    22
    Types of communication

    Based on the direction of flow of information communications are classified as :

    ► Upward communication:
    Upward communication flows from subordinates to superiors which involves
    1. The grievance redressal procedure
    2 .Open-door policy
    3. Counselling, attitude questionnaires and exit interviews
    4. Participative techniques
    5. The ombudsperson

    Page 8 Maharashtra State Board of Technical Education Tuesday, January 18, 20


    22
    Downward communication & Horizontal /Lateral communication

    ► Downward communication
    Downward communication flows from upper level to those at the lower level in the organization.
    Downward communication has five purposes:
    ► To give instruction to employees regarding their jobs and specific tasks.
    ► To provide information about organizational procedures and practices to new employees.
    ► To explain the rationale of a job to a new employee.
    ► To provide subordinates feedback about their job performance.
    ► To give information required by different teams and departments for the achievement of goals.

    ► Horizontal /Lateral communication


    ► It refers to transmission of information
    among positions of the same level.
    ► Horizontal communication aids to
    coordinates the activities of various departments.

    Page 9 Maharashtra State Board of Technical Education Tuesday, January 18, 20


    22
    Forms (Types) of communication

    Broadly there are three forms of communication


    Oral Communication – face to face, video conferencing, telephone, in meeting, lectures, interviews, etc

    Face to Face communication Oral communication Presentation

    Page 10 Maharashtra State Board of Technical Education Tuesday, January 18, 20


    22
    Written communication

    • Written communication - report, statement, circular, manual handbook, letter or memo.

    Page 11 Maharashtra State Board of Technical Education Tuesday, January 18, 20


    22
    Nonverbal Communication actions

    Page 12 Maharashtra State Board of Technical Education Tuesday, January 18, 20


    22
    Nonverbal Communication

    Expressed through the body – the facial expression, posture, gestures eye contact, touch etc.

    Page 13 Maharashtra State Board of Technical Education Tuesday, January 18, 20


    22
    Non Verbal Signs

    Page 14 Maharashtra State Board of Technical Education Tuesday, January 18, 20


    22
    FINAL TAKEAWAY…..
    • Choice of Appropriate method of Communication is very important in
    Management.

    Page 15 Maharashtra State Board of Technical Education Tuesday, January 18, 20


    22
    REFERENCES
    • Learning manual by MSBTE
    • http://www.bimkadapa.in/materials/7-BC-UPTO%202.5-PDF.pdf

    Page 16 Maharashtra State Board of Technical Education Tuesday, January 18, 20


    22
    THANKS!
    Pravin Pathak
    +91 9579026488
    pmpathak@kkwagh.edu.in

    Written by

    Pravin Pathak, HOD (ADIS), Lecturer in Chemical Engineering, K. K. Wagh Polytechnic, Nashik.
    M.E. (Chemical Engineering), ADIS

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