BUSINESS

COMMUNICAT Submission by
-MBA21098

ION
END TERM EXAMINATION
TABLE OF
CONTENTS

• Introduction
• Oral communication
• Written communication
• Online communication
• Comparison

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INTRODUCTION

• Words play a crucial role in communication process,

to transmit the message in the way it is intended to
be conveyed. When words are used in the process of
communication, it is known as Oral communication.
• Written Communication, on the other hand, is a
formal means of communication, wherein message
is carefully drafted and formulated in written form. It
is often kept as a source of reference or legal record.
• The most recent type of communication is the mode
of Online communication which can be used formally
as well as informally, depending on the platform that
is being used, and the audience being interacted
with.

SAMPLE FOOTER TEXT MBA21098 3

ORAL COMMUNICATION

PRINCIPLES OBJECTIVES BARRIERS

Well-Planned Deliver formal or informal messages Filtering

Clear Pronunciation Interact with team Selective Perception
Brevity Urgent delivery of messages Information Overload
Precision Empathize Emotional Disconnects
Natural Voice Semantics
Logical Sequence Gender differences
Courteous Lack of source familiarity or credibility
Avoiding Emotions
Emphasis
 WRITTEN
COMMUNICATION
PRINCIPLES OBJECTIVES BARRIERS

Completeness Future Reference Lack of personal Touch

Conciseness Record of evidence Cost of raw materials
Concreteness Measurement of progress Lack of instantaneous feedback
Consideration Precedents Liability
Clarity Avoiding mistakes Possibility of miscommunication
Courtesy Effective Decision Making
Correctness Organizational efficiency
Legal requirements
 ONLINE
COMMUNICATION
PRINCIPLES OBJECTIVES BARRIERS

Well-Planned Deliver formal or informal Tone is unclear

Precision messages Anonymity may lead to misuse
Courteous Instant messaging over long
distances
Use of right platform
Interact with masses
 Basis Oral Written Online

Record Temporary Permanent Both

Cost Low High High

Feedback Instant Takes time Depends on receiver

Flexibility High Low Medium

Reliability Low High High

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 THANK YOU

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