Professional Documents
Culture Documents
Class III & IV
Class III & IV
Ramesh Subramanian
M.com., C.A.I.I.B.,F.C.S.,LL.M
Overview
•History of Banking
•Financial System – Key Elements
•Commercial Banks
• Public Sector Banks
• Private Sector Banks
• Foreign Banks
• Regional Rural Banks
• Local Area Banks
• Co-operative Banks
• Only four LABs are functioning at present- Coastal Local Area Bank Ltd.
established in 1999 with an area of operation comprising three contiguous
districts viz. Krishna, Guntur and West Godavari with its head office at
Vijayawada (Andhra Pradesh),
• Capital Local Area Bank Ltd. established in January 2000 with its area of
operation comprising three districts viz. Jalandhar, Kapurthala and
Hoshiarpur with its head office at Phagwara (Punjab),
• South Gujarat Local Area Bank Ltd., established in October 2000 with an
area of operation comprising three contiguous districts viz. Navsari, Surat
and Bharuch with its head office at Navsari (Gujarat)
• Krishna Bhima Samruddhi Local Area Bank Ltd. established in 2001 with
an area of operation comprising three contiguous districts of Mahbubnagar
in Andhra Pradesh and Raichur and Gulbarga in the state of Karnataka
with its head office at Mahbubnagar(Andhra Pradesh).
• The licence of Vinayak Local Area Bank Ltd., Sikar (Rajastan) established
on 21st October 2000 was cancelled by Reserve Bank on 16th January
2002 as major irregularities were noted in its functioning.
Co-operative Structure
•Branch Licensing
•Banking Policy
•Regulatory circulars
•Reserve requirements
•Appointment of CEOs, Directors of Banks
•New Capital Adequacy Framework
Central Office Departments
Department of Banking Supervision
(Banking Supervisory Department)
•Inspection of Commercial Banks and FIs
•Pattern -CAMELS & RBS
•Onsite inspection
•Off site surveillance
•Scrutiny of books
•Off site monitoring returns(OSMOS)
Central Office Departments
•FEMA, 2000
•FDI
•ECB
•ODI
•Other related matters
Central Office Departments
Rural Planning and Credit Department
•Monitoring and facilitating flow of credit to rural,
agricultural and small scale industries' sectors.
•Framing policies on priority sector lending.
•Implementing and monitoring Lead Bank Scheme which
aims at forging a co-ordinated approach for providing
bank credit to achieve overall rural development.
•Acting as regulators for Regional Rural Banks and
State/Central Co-operative Banks.
•Monitoring implementation of Government-sponsored
poverty alleviation schemes.
•Implementation of Banking Ombudsman Scheme
Ombudsman
• An ombudsmanis a person who acts as a
trusted intermediary between an organization
and some internal or external constituency
while representing not only but mostly the
broad scope of constituent interests.
• An indigenous Danish, Norwegian and Swedish
term, Ombudsman is etymologically rooted in the
word umbuðsmann, essentially meaning
"representative".
• An ombudsman is an official, usually appointed
by the Government or by Parliament, who is
charged with representing the interests of the
public by investigating and addressing complaints
reported by individual citizens.
Banking Ombudsman Scheme
• The Banking Ombudsman Scheme enables an expeditious and
inexpensive forum to bank customers for resolution of complaints
relating to certain services rendered by banks. The Banking
Ombudsman Scheme is introduced under Section 35 A of the Banking
Regulation Act, 1949 by RBI with effect from 1995.
• The Banking Ombudsman is a senior official appointed by the Reserve
Bank of India to redress customer complaints against deficiency in
certain banking services.
• All Scheduled Commercial Banks, Regional Rural Banks and Scheduled
Primary Co-operative Banks are covered under the Scheme.
• The scheme provides a forum to bank customers to seek redressal of their
most common complaints against banks, including those relating to credit
cards, service charges, promises given by the sales agents of banks, but not
kept by banks, as also, delays in delivery of bank services. The bank
customers would now be able to complain about non-payment or any
inordinate delay in payments or collection of cheques towards bills or
remittances by banks, as also non-acceptance of small denomination notes
and coins or charging of commission for acceptance of small denomination
notes and coins by banks.
Banking Ombudsman Scheme
• One may lodge his/ her complaint at the office of the Banking
Ombudsman under whose jurisdiction, the bank branch
complained against is situated.
• For complaints relating to credit cards and other types of
services with centralized operations, complaints may be filed
before the Banking Ombudsman within whose territorial
jurisdiction the billing address of the customer is located.
• The complainant can be filed by one’s authorized representative
(other than an advocate).
• The Banking Ombudsman does not charge any fee for filing and
resolving the dispute.
• The amount, if any, to be paid by the bank to the complainant by
way of compensation for any loss suffered by the complainant is
limited to the amount arising directly out of the act or omission of
the bank or Rs 10 lakhs, whichever is lower.
Banking Ombudsman Scheme
• Procedure – to make a written complaint
to the bank and a period of one month has
lapsed.
• The complaint does not pertain to a
pending proceedings in a Court.
• Any person aggrieved by the order of the
Ombudsman may within 30 days prefer an
appeal before the Appellate Authority.
Central Office Departments