OTP based Agreement

…going Paperless*
What is OTP based Agreement ?
• Customer’s ink signature on Application Form, LTS/Charge Slip gets digitized through OTP.
• That means 7 pages Print out and 6-7 customer signatures gets eliminated.
• Paperless processing with no print out of papers.

Benefits :
• No Application form print out. No LTS/ charge slip printout.
• Auto upload of documents in document library with digital signature.
• Holds due to Form Image not clear will reduce by 10-15%

How ?
For NTB customers, 2 OTPs will be functional
• 1st, at Customer page to take application consent
• 2nd, at Post DO stage – Print/Email DO section to take LTS/Agreement consent
For EMI card customers, 1 OTP will be functional
• At Post DO stage – Print/Email DO section to take Charge Slip consent
 1st OTP to take Application consent
Applicable for NTB customers only

OTP Auth must be initiated before approval / underwriting process

Once 1st OTP authorisation is done no need to do customer mobile number validation
 OTP Agreement TAB is available
on Customer page

Generate OTP : To generate OTP

for application form consent

• Add product in cart and

• Click on “Generate OTP” tab in OTP
Agreement section before underwriting is
initiated

Note :
• No documents are generated at this stage
• This OTP is only for consent
Step 1 : Customer will get a message
with OTP and bitly link on registered
mobile number

Customer to allow access to track “GPS

Location” on mobile at the time of
giving consent using OTP.
Step 2 : Customer will click on bitly link to
open a webpage.

Enter Mobile number and OTP

Click on “Submit” tab

Step 3 : As we click on “Submit” tab, a new

webpage will show with “Terms and Conditions”

Customer has to scroll down the page and check

“I have read and accept terms and conditions” box and
click “Submit”.
 Once validation done,
“Generate OTP” tab will stop
showing on the Customer page
 2nd OTP to take LTS/ Agreement consent
Applicable for both NTB/ EMI card customers only
>>>The LTS / Agreement consent is done at POST DO stage.
>>>On POST DO stage, click on Print / Email DO tab to open the Print/ Email DO window

Generate OTP : To generate OTP

for LTS/Agreement consent

FOS need to click on

“Generate OTP” tab to
send one time password
with bitly link on
customer registered
mobile number.
Step 1 : Customer will get a message with OTP and bitly link on
registered mobile number

Step 2 : Customer will click on bitly link to open a webpage.

Customer to enter his/her Mobile number and OTP to see the
application form and LTS document

Enter Mobile number and OTP

Click on “Submit” tab

Step 3 : As we click on “Submit” tab, a new webpage will show with “Terms and Conditions”

Successful completion of 2nd OTP validation will

result in creation of digitally signed Docs in library.

Customer has to check

“I have read and accept Terms and
Conditions” box and click “Submit”.
 FOS can open the docs by
clicking on “VIEW” tab and
check for digital signature.

After successful validation of 2nd OTP,

digitally signed Application Form and LTS/Charge Slip
will get created in Document Library.
How to identify a digital signed document ?

A Digital signed document will have location, date

and time stamped on bottom of the form
How to suspend OTP based agreement ?

OTP process suspended means auto deletion of digitally

signed Application Form, LTS/Charge-slip from document
library for all Opportunities created for customer

• OTP process will stand suspended

1. If Re-appraisal is done
2. If any change in cross-sell is made after DO issuance
3. If any DO level modification is done
4. If QC Hold due to Application form or LTS/Charge-slip

Suspend OTP : OTP based

agreement can be suspended at
any time by clicking on “Suspend
OTP” tab on Customer page

Once suspended,
OTP based agreement cannot be re-initiated again.
The digitally created documents will be deleted on suspension of process.
However, customer mobile number validation remains.
Thank You