Conflict Management

If you cannot make a person think as you do

Make him or her do as you think

Shahid Hussain
What is Conflict

A disagreement that divides two or more

Parties
Tension that people feel in a relationship when
they perceive that they have differing goals or
feelings

Put your foot down where you mean to stand

Activity # 1
 Form two groups in a parallel lines (A &B )
 Group A will share “what is conflict” with group B
 Than on 2nd step Group B will share “merits and
demerits of Conflict “with Group A


Time allowed 5 minutes
Types of Conflict

 Vertical Conflict
 Horizontal Conflict
 Intrapersonal Conflict
 Interpersonal Conflict
 Inter Group Conflict
 Organizational Conflict
 Functional Conflict
 Dysfunctional Conflict
Activity # 3
 Solve mathematically

4 4 4 4 = 22

Time allowed 2 minutes

Theories of Conflict
 Traditional theory
· conflicts are caused by trouble-makers
· conflicts are bad
· conflicts should be avoided or suppressed
 Contemporary theory
· conflicts are inevitable between human beings
· conflicts are often beneficial
· conflicts are the natural result of change
· conflicts can and should be managed
Activity # 4
 Join the dots in four lines only, don't pick the ball point
up 2nd time ( Time 3 minutes )

. . .
. . .
. . .
Social Conflict Theory

1. Dominate 

You use your power to get your way.  Power can be physical or in words.

2. placate

You try to please me.

3. compromise

We both give up something and meet in the middle. 

4. collaborate 

Both of us work toward a solution where both of us get what we want. 

5. withdraw

You avoid the conflict or back out when you see there's a conflict. 

You might even say there's not conflict. 

Activity # 5
What do you see please comment

.
 Conflict
Management
Conflict Management

 COMPETING
 COLLABORATING
 COMPROMISING
...
 AVOIDING
 ACCOMMODATING
Activity # 6

 Step 1:Form three groups and keep them in

different corners of room
 Keep the items in the center of the room
 Ask participants to manage their items in
abundance
 Step 2: form a single group and ask the same
as above
President’s/leader’s/manager’s Role in
Conflict Management
 Good Communication
 Listening
 Understand underlying meaning of words,
gestures, postures
 Reframe points so all members recognize them
as issues
 Acknowledge both speaker’s thoughts and
feelings
President’s/leader’s/manager’s Role in
Conflict Management
 Summarizing
 Validates the speaker
 Helps everyone understand
 Reframes emotion-laden statements
President’s/leader’s/manager’s Role in
Conflict Management

Ask Questions
 Helps people talk about & explore issues
 Closed questions help gather information
 Open-ended questions invite people to
make themselves understood
 Involve all parties in the discussion
 Deal with emotions
 Recognize bias
Activity#7
What do you like the most
 Turtle
 Fish
 Teddy Bear
 Fox
 Owl
A MATCH STICK HAS A HEAD BUT NOT A BRAIN
YOU HAVE A BRAIN IN YOUR HEAD SO THINK BEFORE ACT
 I was angry with my
friend:
I told my anger, my anger
did end.
I was angry with my foe;
I hide my anger, my anger
did grow.