Recommendations

1. Whenever a new offer or discounts are introduced, many times there are delays in terms of that these
discounts do not appear on the TPS system initially. This delay leads to a lot of customer dissatisfaction. Thus
they need to ensure that the system is updated efficiently.

2. There is a lot of disparity between the inventory displayed on the jiomart app and the actual inventory. Thus, if
the order quantity exceeds the inventory available, the store must complete the orders by gathering inventory
from nearby reliance retail stores. Thus the JIOMART inventory should be integrated efficiently with SAP.

3. There is serious lack of automation at Reliance mart. Since the levels of inventory changes frequently, it is
impossible to control procurement efficiently by using only the human hands. Thus, it is imperative that
Reliance retail implements automation in its ERP System.

4. There is no Customer database for the individual stores. Many retail chains have individual and centralised
customer database, where they can customise the discounts for regular customers from a particular store. This
can also be implemented at Reliance retail.
Information systems at Reliance retail
The various Information Systems implemented by Reliance retail are: -

 ROMA Feedback management and complaint

 SAP Inventory management
 RPOSReliance Star Payment Services offers top-of-the-line, integrated ECRs for
general retail merchants. These systems deliver reliable payment processing and
business application performance in a small, attractive footprint, freeing
checkout counter space from clutter. The RPOS is also used to generate sales
reports and various other uses.
 R connect portal for employment management and attendance
Conclusion
• Thus, we can conclude that the Reliance Retail’s Information Systems
are very robust but lack automation and efficiency. Hence, if they
solve the common issues faced by the individual stores by making
changes in their information system, they can definitely make the
system Sustainable.