Professional Documents
Culture Documents
Communications Skills For Managers
Communications Skills For Managers
Objectives
At the completion of this module, participants will be able to:
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Communication Skills for Managers
Definitions
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Communication Skills for Managers
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Communication Skills for Managers
Total Score:____________
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Communication Skills for Managers
• Most employees want to know about any changes and exactly how
those changes will affect them.
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Communication Skills for Managers
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Communication Skills for Managers
Listen Effectively
Do:
• Hear
• Understand
• Reflect
• Respond
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Communication Skills for Managers
Listen Effectively
Don’t:
• Advise
• Probe
• Interpret
• Judge
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Communication Skills for Managers
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Communication Skills for Managers
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Communication Skills for Managers
• "I think you are way too upset about this issue." _______________
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Communication Skills for Managers
Listen Up!
• Stop talking!
• Be attentive.
• Put the speaker at ease.
• Listen to understand.
• Be patient.
• Contain your anger.
• Refrain from arguing.
• Stop talking!
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Communication Skills for Managers
Speak Effectively
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Communication Skills for Managers
Speak Effectively
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Communication Skills for Managers
Speak Effectively
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Communication Skills for Managers
Benefits of I-Messages
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Communication Skills for Managers
I-Messages
Feeling
+ Blameless Description of Behavior
+ Concrete Effect
I - Message
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Communication Skills for Managers
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Communication Skills for Managers
Who are the key people who contribute to your success and
how could you keep them informed?
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Communication Skills for Managers
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Communication Skills for Managers
Speaking
When you are speaking, how could you use positive non-
verbal actions to indicate your commitment to a
conversation?
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National Food Service Management Institute
The University of Mississippi
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