Amity Institute of Psychology and Allied Sciences

Process of Counselling
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Physical Setting of Clinic

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Process
• First interaction (Greetings)
• Building relationship
Assessment
• Counselling Interview
• Psychological test
Helping the client understand the problem
Goal setting
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Intervention plan
Termination of the relationship
Follow up
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Building Relationship
Rapport
Building Trust
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• Ethical and multicultural competence

• Greetings
• Helping client for feeling safe
• Attending behaviour
• Clear boundaries
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• Genuineness
• Self disclosure
• Listening
• Empathy
• Unconditional positive regards
• Paraphrasing
• Reflective practice
• Silence
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Appropriate body language:

S: Sitting at comfortable angle and distance

O: Open posture. Arms and legs uncrossed
L: Leaning forward time to time. Looking genuinely interested.
Listening attentively
E: Effective eye contact without staring
R: Remaining relatively relaxed
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Avoid in order to build relationship:

• Asking two or more questions on same time
• Asking too many questions
• distract yourself
• Keep thinking something else
• Keep making notes at the time of counselling
• Inappropriate body language
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Counselling Interview
Counselling interview focus on information related to client,
developing rapport with client and help client to explore his or
her problems.
Counselling interview is different from clinical or diagnostic
interview.
Intentional Interviewing is designed to facilitate the drawing
out of client stories, enabling clients to find new ways of
thinking about these stories and finding new ways of acting.
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Closed questions:
Closed questions are useful for seeking factual information or data
gathering. They are typically effortless to answer, and require little
thoughts.
Example: How old are you?
Have you had counselling before?
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Open Question:
Open questions are designed to help clients think, reflect, focus,
elaborate, or be more specific and express their thoughts and feelings.
Open questions are intended to encourage exploration, seek clarification
and establish mutual understanding.
Examples: What inspired you to….?
What other issues are important to you?
How do you feel about the situation?
What makes you think you were partly responsible for your
dreadful ordeal?
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Terminating Relationship
Termination is a final stage of counselling and it is ending of therapeutic
relationship between counsellor and client.
This is most often ignored stage or taken for granted.
A formal termination serves three functions:
• Counselling is finished and it is time for the client to face their life
challenges.
• Changes which have taken place have generalised into the normal
behaviour of the client
• The client has matured and thinks and acts more effectively and
independently
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Timings of Termination:
• Have clients achieved behavioural, cognitive, or affective goals?
• Can clients concretely show where they have made progress in what
they wanted to accomplish?
• Has the context of the initial counselling arrangements changed?
• Whether the client has acquired abilities to plan and work
productively
• Whether the client can better play and enjoy life
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Resistance to Termination
Clients and Counsellors may not want counselling to end. In
many cases this may be the result of feelings about the loss and
grief or insecurities of losing the relationship. For clients, this
is something to process. For counsellors, this is an issue for
supervision.
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