Carter cleaning centre

Himani Sunil Ghodmare

- OTPE29
 Content

Introduction.
Issues/Facts.
Problems Identification.
Causes of the problem.
Alternative Solutions.
Best solution with Justification.
Implementation process of the solution.
 Introduction.

The founder of Carter Cleaning Centre, Mr. Jack Karter opened his first
laundromat in 2005 and the other in 2008. This coin laundry business was
capital intensive rather than labor intensive. And the store runs with just
one unskilled attendant and none of the labor problems one normally
expects from being in retail service business.

After that in 2009 jack decided to expand his service and include the dry
cleaning and pressing service of clothes. He embarked on the strategy
named “related diversification” by adding new services that were related to
the existing coin laundry system.
 Issues/Facts.

 No labour problems.
 The cost of dry cleaning and pressing.
 Related Diversification.
 Slightly moving towards labour intensive.
 Capital Intensive rather
than labour intensive.

 The store run by

unskilled Attendant.
 Problems Identification
and it’s causes.

 Has to sent outside

 Unused space in for dry cleaning
large stores. – and pressing. –
may didn’t while starting
realise while business didn’t
diversifying. think about other
aspects.

 Recruit unskilled labour

without JD.
 Don’t have task/
performance analysis.
 Labour management.
 Alternative solutions.

 Digitization of business
 JD (Job Description)
 Employee Performance Analysis
 Tracking incomplete task & need to
excel
 Identifying training needs and ensuring
provided training is effective or not.
 Maintaining & improving performance.
Best Solution with
justification.

JD (JOB DESCRIPTION)

 Qualification and Skills.

 Machine learning.
 Soft skills like computer accounting
and analytics
 Customer handling.
 Company ethics
 Rules and regulations
 Limitations of labour.
 Implementation
of the solution.

 EXISTING LABOURS/ATTENDANTS.  FUTURE LABOURS/ATTENDENTS.

• Training and development sessions. • Job description.

• Performance rating form to
customer.
• Assign tasks according to there
abilities.
• Yielding at employees privately.
• Providing employee wellbeing
facilities.
• Induction programme.
• Pre training programme before
actual work starts.
• Yielding at employee privately.
• Providing employee wellbeing
facilities-incentives and benefits,
proper working environment,
understanding daily duties.