INSTAKART

LOGISTIC ARM OF FLIPKART

Presented by: WLM Group 4
• Amit Chandekar (MBA/06/062)
• Ashutosh Bisani (MBA/06/070)
• Khushboo Neekhra (MBA/06/080)
• Sarvesh Kashyap (MBA/06/101)
• Rounak Bhattacharyya (MBA/06/185)
Introduction
Problem Statement
Subsidiary As the warehouse is last mile hub for home appliances, it
Logistic Arm of Flipkart faces high fluctuations in supply of shipments from
distribution centre. Furthermore, the field executives and
Last Mile Warehouse offloading staffs are on contractual basis, which makes it
Delivery to the end- difficult to handle the sudden variation in supply of
consumer across Amritsar shipments.

Hub: Home Appliances Software: In-house

Average OFD: 25 Shipments per F.E (in a day)
Inbound from DC only for home appliances shipments
Key Things:
• CPD: Customer Promise Date
• CSAT: Customer Satisfaction
• Cx: Customer
Human Resource Management
Around 7-8 contractual workers on an average

One female staff for system related jobs

The exact number of workers depend on the demand

forecasted for the month

Additional workers hired and fired accordingly

Warehouse is operational on all days, with a regular shift

of 9 hours
Inbound
TC App Material Handling
Unloading is allowed only after Most important process in the
validating through the app warehouse
Any violation will have
repercussions

Resources Suppliers
1 to 4 workers unload depending Suppliers are sellers and Flipkart
upon the product DCs
Number of workers and trucks
depend upon the demand
Outbound
Direct to Customer’s doorstep

Field executive has the Parcel is marked RTO Open box delivery is Performance
capacity to deliver 20 (Return to Owner) if done to the customers deteriorators –
parcels in a single customer cannot be to provide max Heavy Load
round contacted 3 times in a satisfaction Heavy Traffic
row Vehicle breakdown
 Real-Time Updates KPIs
A dashboard to get all the real time Monthly performance sheet for FEs,
updates of all the work done along with daily delivery report for
1. OFD – Out for Delivery order tracking
2. Forwards 1. No. of orders delivered
3. Pendency 2. No. of orders undelivered
4. OFP – Out for Pickup 3. UDBAD – Undelivered Bad
5. Top priority (using CPD) Orders
4. BAD – Delivered Bad orders
5. CSAT – Customer Satisfaction

• App to record the feedbacks of customers after delivery of orders

ekart ERP • Daily report is of FEs is generated for the manager to monitor the
activities
• Can be also used to track current status and history shipments
Thank You!