Air Canada

VS
Singapore Airlines
Section C Group 4
P21134 AKKEPALLY PAVANKALYAN
P21148 BOHRA AJAY KAMALKISHOR
P21162 MANASVI CHAUHAN
P21163 MOHAMMED TABREZ BAIG
P21192 YAKSH SHAILESH DODIA
 Parameters Singapore Airlines Air Canada
Revenue $2.82 billion $4.61 billion
Market Value $12 billion (2021) $8.24 billion (2021)
Profit margin -39.48% -31%
Website Ranking 10088 3091
Booking Features Other than one flight no supportive booking Other booking options like car, hotel, etc in application

Rewards system Earn miles- points can be used in future Flight rewards based on the amount spent

Services based on IT Rail-fly Service- Connecting rails and flights None

 
In-flight entertainment Small screens of HD and services like gaming and in-flight E-books and movies provided with small screens on
shopping every seat
Flight Delay and cancellation Only updated on the website Alerts provided on mail and webpage

Payment options In-flight Normal POS card machines A prepaid card is provided to exclusive customers for
spending in flight

Safety Measures SIA care initiative CleanCare+ program

Customer Experience • World Travel Awards 2021- nominee for World’s leading airline Best Airlines in North America for onboard services from
customer experience. Skytrax.
• In-staff service is better

  Operates across 62 international destinations, 5 continents. Operates across 194 international destinations, 6
continents.
  Customized application is better  
Brand Ranking 22 9
 Customer Service Ratings
Air-Canada Singapore Airlines

Source – Trip Advisor

Thank You