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THE STRATEGY OF A MODERN

AIRLINES
PRESENTED BY
Anshul
Ashu
Akkshita
Kriti
Nikhil
Pankaj
Shashikant
BEFORE
SEGMENTATION
TICKET
FOR 80% OCCUPANCY TOTAL PRICE/PASSAN
(NO. OF SEATS) COST/FLIGHT($) GER($) REVENUE/FLIGHT($) PROFIT ($)
240 54800 250 60000 5200

Per passenger Per Passenger


Profitibility(sales) Profitibility(Cost) cost Profit BEP(Units)
8.67% 9.49% 228.33 21.67 218
AFTER SEGMENTATION(ALL FIGURES IN $)

1ST CLASS BUSINESS ECONOM TOTAL


CLASS Y
PASSANGER 24 72 144 240
COST 21566.67 22046.67 19546.66 63160
PRICE/TICKET 1000 500 250 -
REVENUE 24000 36000 36000 96000
PROFIT 2433.33 13953.33 16453.33 32840
AFTER SEGMENTATION(ALL FIGURES IN $)

1ST CLASS BUSINESS ECONOM TOTAL


CLASS Y
PROFITABILITY(S 10.14 38.76 45.70 34.21
ALES)
PROFITABILITY(C 11.08 63.29 84.18 52
OST)
PER PASSENGER 898.61 306.20 132.27 263.17
COST
PER PASSENGER 101.39 193.80 117.73 136.83
PROFIT
BEP(UNITS) 22 42 71 -
List all the benefits to all stakeholders of
the airlines?
(a)Employees
(b)Customers
(c)Govt. orgs.
(d)Investors
(e)Suppliers
Due to the segmentation airline co. has
made huge profits than without
segmentation. Due to increase in profits
benefits to the stakeholders are as follows:
(

(a) EmployeesHigh salary,Increased wage,


(b) Increased incentives
(b) Customer Fulfillment of their needs. Improved
services leads to higher satisfaction
(c) Govt. Orgs Higher taxes collection
(d) Suppliers Increase in profit as demand from
airline co. will increase
(e) Investors Higher dividend, Higher share
price,Safety of Investment
made by Creditors
Who all could be the beneficiary?

The Beneficiaries includes employyes,customers ,govt


orgs,suppliers,investors,society(as more employment
generated)
Do you think any segment is subsidising for
any other segment? If so who to whom? If
not why not?What do you understand by
absolute satisfaction and relative
satisfaction? Do you think any class may fill
dissatisfied although absolutely
satisfied.when would that happen?How
would management prevent it?
YES, ECONOMY CLASS SUBSIDIZES
FIRST--------CLASS
ST
1 BUSINESS ECONOMY TOTAL
CLASS CLASS

PROFITABILITY(SALES) 10.14 38.76 45.70 34.21

PROFITABILITY(COST) 11.08 63.29 84.18 52

PER PASSENGER COST 898.61 306.20 132.27 263.17

PER PASSENGER 101.39 193.80 117.73 136.83


PROFIT
When any customer compares its benefits to its cost and he is
satisfied i.e. his benefits are more than costs , than he is said to
be absolutely satisfied.

But when he compares its cost and benefits to other customer


and he is satisfied then he is said to be relatively satisfied.

•Yes he can be absolutely satisfied but relatively satisfied.

When a customer finds his benefits are more than its cost, he is
absolutely satisfied, but when he compares with it with any
other class may it be of same company or competitors company
and he feels he has got less benefit in comparison to him/ her.
When can segmentation go wrong? How to avoid segmentation going wrong?
What precautions to take?

Segmentation can go wrong when there is something wrong with market research:
(1)Secondary data source is not reliable.
(2)Method of data collection is faulty.
(3)Problem definition is wrong.
(4)Fault in sample unit, sample size and selection of sample
(5)Mistakes in collection of information.
(6)Mistakes in analyzing information.

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