[Title]

Summary

• Test launch of tablets has been completed

• 50 costomers were surveyed using 16 questions focused on:
Tablet experience
Ease of Use
Wait and Turn times
Overview

Desired outcomes included:

• customers who use the tablets are 50% more likely to recommend
the restaurant to a friend
• 98% of tablets orders are correct when delivered to the table
• Customers are placing their order within 10 minuts of being seated
Findings

• 72% of customers rated their overall tablet experience as 4 (Good) or

better
• More then Half (52%) did not rate the tablet navigation process
positively, but 76% said the waitstaff trained them as well in tablet
usage
• 3 out of 4 customers (76%) were confident in processing their
payment via the tablet
Next Steps

• Add survey questions on tablet navigation and operation to improve

user design
• Reinvite unhappy customers to test again the tablets and gain new
feedback from them.
Next Steps

• Discuss about adding an option to request a waiter – will this reduce

targets vs improve customer satiscation ?