Quality tools – content

 DMAIC

Define

Measur
Control
e

Improve Analyze
Quality tools – content
 Information in graphical format

 RCA – Root Cause Analysis

List
Organize/ Prioritize list
possible
group causes of causes
causes
Flow chart

• Process map
• Geometrical objects
• Visualisation

OUTPUT STOP
YES
STEP/
START INPUT CONTROL DECISION
OPERATION

NO STEP/
DELAY OUTPUT STOP
OPERATION
Pareto chart

Case:

Common Customer Complaint causes – major cause is Documents – 11 cases (31%)

• 80/20
• The most critical problem
• Prioritizing

Documents Packaging Delivery Product Other

delay quality
RCA – Root Cause Analysis
List
Organize/ group Prioritize list
possible
causes of causes
causes

• Ishikawa diagram / Cause and Effect diagram / Fishbone diagram

• Organized groups (6M)
• List of possible causes
• Choosing the most critical
• Evaluate possible causes by importance

Men Machine Material

3
Cause
Cause 8 Cause
6 Cause Cause P
Cause R
Cause O
B
L
Cause E
Cause Cause
M
Cause Cause
Cause Cause Cause

Method Measurement Mother

nature
5 Why?

1. • Root cause
Why? • Continuosly repeating question why until
the root cause is found
2. • Not strict 5 times why
Why?

3. Why?

4.
Why?

5. Root
Why? cause
Run & Control chart

• Run chart • Control chart

• Behavior of data during time • Behavior of data during time
• Upper and down trends • Upper and Lower limit
• Control of the process
5W + 2H

• Data collection

1.
Who?

2.
What?

3.
Where?

4.
When?

5.
Why?

1. How
many?

2.
How?