Professional Documents
Culture Documents
Chapter 08
Chapter 08
Chapter 08
Age Language
Education Attention
Emotions Surroundings
Culture
Congruency of Messages
Self-Disclosure.
Caring.
Genuineness.
Warmth.
Active Listening.
Empathy (the capacity to understand another’s
feelings).
Acceptance and respect.
Communication Techniques
Clarifying/validating.
Asking open questions.
Using indirect statements.
Reflecting.
Paraphrasing.
Summarizing.
Focusing.
Silence.
Barriers Communication
Style.
Gestures.
Meaning of time.
Meaning of space.
Cultural values.
Political correctness.
Style
To be politically correct in
communication means to use language
sensitive to those who are different from
oneself.
Nurse-Client Communication
Nurse-client communication is
influenced by both the nurse and the
client.
Three Phases of
Nurse-Client Communication
Oral
Written
Self-Reflection
Oral Communication