Types of Front Office Services

and Their Meaning

-GIRLS:
LIWAY
IRISH
SHANELLE
MIKYLE
ANNIKA
HEEJIN
MARY JANE
RONETH
 What is Front Office Services?

Reservations, registration, room and rate

assignment, guest services, room status, account
management and settlement, and the development
of guest history records are all traditional Front
Office responsibilities. The front office is also
regarded as the hotel's face.
Customer service, sales, and industry experts who
provide advisory services are considered part of a
firm's front office operations.
 Front Office Services

 Included in the various types of front office services are sales,

management and hosting services. Customer service
representatives and receptionists are also common front office
jobs. Front office services, such as those provided by a clerk, host
or a concierge are commonly found in the hospitality industry,
which is among the businesses offering the most front office
positions.
 One of the most common front office services include those
offered by sales staff. These services include informing customers
of a product or service, as well as the benefits each offers.
Individuals hired to perform sales duties in front offices are
expected to be well-versed in a company’s products and policies
as well as personable, persuasive and outgoing.
 Front Office Services

Front office service generally includes any assistance

that is immediately offered to customers or clients
upon entering a business. Such services may be
offered to public or private clients, but are performed
by staff members who consistently come in contact
with a company’s customer base and are among the
first that a customer encounters when engaging in
business with a company. Employees providing front
office services are typically trained to provide quality
customer service in an effort to
 Front Desk

Front Desk is a very important department in the

hotel, making direct contact with guests. The main
function of this department is Reservation, Guest
service, Check-in, Check-out, Telephone, Finance &
Cashiering, Foreign Exchange, Room Assignment,
Inquiry etc.
Types of Front Office Services
 The following are common examples of front office:

 Corporate-Corporate functions such as the offices of a

firm's executive management.
 Public relations-Managing relationships with
stakeholders such as investors, regulators and the media.
 Marketing-The process of developing and promoting
products and services.
 Sales-Selling to the costumers and support functions
such as sales operation.
 Wealth Management-Teams involved in managing
money for clients at banks.
 The following are common examples of front office:

Investment Banking-Investment banking services

such as underwriting new debt and equity.
Trading-Market facing teams such as equity or
derivatives trading.
Research-The research teams of investment banks
that provide estimates and advice to clients.
Costumer Service-Costumer support functions
such as the front desk of a hotel.
 On-premise hotel front office system

In this context, an on-premise hotel system refers

to systems that hoteliers can only access within the
hotel's premises. They are typically required to be
installed on hotel computers and managed by the
hotel's I.T staff. On-premise hotel front office
systems generally are sold with a license and need
frequent upgrades, which the updates can only
perform on the hotel's premise.
 Hybrid hotel front office

A hybrid hotel front office system refers to the duality

of the system usage by hoteliers. Simply put, a hybrid
hotel front office system incorporates some of the
features of a cloud-based system while maintaining the
ability to operate on-premises for the remainder of the
operations.
It is becoming more common for budget-class hotels
with a limited staff to utilize this system, with only one
employee responsible for overseeing the entire
procedure
 Cloud-based hotel front office system

 A cloud-based hotel front office system refers to a

system that relies on the internet, which doesn’t need
any downloading. Currently, this is the top choice
amongst hoteliers as their hotel front office system,
mainly due to its ability to be accessed 24 hours a day
at any location (as long as there’s an internet
connection). Besides simplifying staffs’ work, it also
allows for a more efficient process for guests to make
their payments online, and they can also do their
checking-in and checking-out process easily.
 Questions:

1. It is a very important department in the hotel,

making direct contact with guests.
2. They generally includes any assistance that is
immediately offered to customers or clients upon
entering a business.
3. Give 2 common examples of front office.