PRESENTATION OF

GROUP 14
MEMBERS:

KAYLA MAE MUSA

JOHN ABE NASAYAO
ABEGAIL ESTRELLES
ROSEMARIE LATAP
CHAPTER 14:
GOOD MANNERS
WHAT IS GOOD MANNERS?

GOOD MANNERS IS BEING POLITE AND COURTEOUS MEANS CONSIDERING HOW OTHERS ARE
FEELING. WHEN YOU PRACTICE GOOD MANNERS, YOU'RE SHOWING OTHERS THAT YOU'RE
CONSIDERATE OF THEIR FEELINGS AND RESPECTFUL. YOU'RE ALSO SETTING STANDARDS FOR
OTHER'S BEHAVIOR AND ENCOURAGING THEM TO TREAT YOU WITH THE SIMILAR RESPECT.
Good Manners
Eleanor Roosevelt once said “good manners are always important in all contact in life, but they
must spring from real kindliness of spirit or they will not ring true”

Genuine concern for another person is so vital to good manner that it is better to be kind than to
be correct the most gracious host and hostess violate rules of etiquette without thinking twice if
in so doing they can save their guest embarrassment manners are the heart of courteous behavior.
Etiquette Vs. Manner
o Etiquette is a code of conduct and a set of societal rules that act as a catalyst for positive human
interaction on the other hand, manners are behaviors that reflect a person’s attitude

Examples: ‘Etiquettes’ telling visitors “this way to the rose garden” or “Please keep off the grass”

o To be mannerly is to go beyond the technicalities of these set of rules to the spirit that motivates
behavior to the morals and principles that prompt manners to the way that a thing is done or
happens
Manners and Common Sense
 Many people react with embarrassment when someone compliment them they either ignore
the remark completely or reply in a derogatory manner if a friend tells you he likes your tie,
there’s no need to explain that the tie was purchased at a bargain price. compliments are
sincerely given and the gracious response is simple “thank you.”

 To do the easiest, most sensible thing. The thing that makes you or others the most
comfortable is usually the correct response. As Emmerson said “There is always a best way
of doing everything. If it be to boil an egg. Manners are the happy ways of doing things”
Why Good Manners Important?
 Manners are something used everyday to make a good impression on others
and to feel good about oneself. Manners are an important thing to learn.
Manner make us a disciplined follower and a respectful person.
Manner in the Family
Good manner in the home are very important. And also at home we learn and
begin to shape our behavior. As a family we must learn to have privacy each
other.
Example:
• Parents tampering with children’s belongings or privacy by opening mail,
putting desk in order.
• Children tampering with parent’s stuff like using jewelries, neckties, and
watch.
• Knocking in door and wait for an answer before entering.
Manners In Public
 We seem to meet more inconsiderate people on the street in theater, and
in shops and stores than anywhere else yet if good manner have
become habitual conduct, we should not forsake them in public no
matter how annoyed we may become over the rudeness of others. We
often yield to temptation to retaliate.
Manners In Dating
Practices in dating differ from place to place and also change rapidly. Some practices, however, are
basic and always in good taste. Some of these are discussed below:
 When a fellow asks for a date, he should word his invitation in such a way that the girl can refuse
or accept easily. To ask, “What are you doing Saturday night?” puts a girl in an embarrassing
position. Whether she accepts or refuses a date, a girl should respond courteously.
 If a young lady continues to refuse a young man’s invitations, he should understand that she does
not wish to go out with him
 It is considerate for the young man to telephone the girl a few days beforehand if the date was
made very much in advance.
 If it is necessary for either of the two to break an engagement, he should let the other person know
as soon as possible and give the reasons for breaking the date.
 The young lady should be ready at the time agreed upon and the man should be prompt in
calling for her. If he calls for her in a car, he should go to the door for her. Honking the horn is not
a courteous way to announce yourself.
 Is the two are to meet in a public place, the young man should arrive before the hour of the
appointment so that he is sure to be the first.
 To be treated like a lady requires ladylike behavior. A lady should not telephone a man
unnecessarily. She should wait for her escort to open doors, pick-up, dropped articles, help her
into the car and in general, permit herself to be escorted, and express her appreciation for these
courtesies.
 The man should precede the lady into a theater if there are no ushers, into a restaurant if there is
no hostess, in getting off a bus to offer her his hand in alighting, and in any circumstance when
she may need assistance.

Knowing these and other similar social usages marks you as considerate and well bred
Manners In Traveling
Whether you travel by plane, ship, auto, train, or bus, travel light----but be sure to take along your
best manners.
 For short trips by bus or train, few special problems arise, but whatever the length of your trip, be
sure that your luggage or packages do not protrude for others to stumble over.
 If you use seat space for any of your belongings, be ready to remove your belongings promptly
and cheerfully as soon as the seat is needed.
 If you travel in a Pullman on a longer train trip, remember that the person who has the lower
berth rides facing forward during the day. The person with the upper berth takes the opposite
seat and rides backward.
 Be particularly careful to safeguard your billfold, purse, or other valuables while traveling.
 A woman traveling alone should not accept invitations from other travelers to lunch or dinner
unless she makes it clear that she will pay her own check.
 The companionship may be pleasant; but, if it is not, she is under no obligation and may terminate
the acquaintance with no qualms.
 If you use the services of a red cap in boarding or leaving the train, or if the porter performs any
special services for you while you are traveling you are expected to give a tip.
 Air travel is simplified because most of your needs are cared for the airline. Tips are not permitted;
however the cost of limousine or taxi trip to and from the airport is not included in your air fare.
You may tip the person who carries your luggage to and from the limousine.
 If you plan to trip by car, agree with your companions about financial agreements before starting.
Automobile travel requires tolerance of the preference of the other passengers and a willingness to
be agreeable and cooperative about where you will go, when you will stop for meals, and where
you will spend the night.
 Observing the courtesies of the road is not only a part of your social equipment but is a matter of
life itself. Both the driver and his passengers have responsibilities toward each other.
 Passengers should not divert the driver’s attention, backseat drive, or in any way interfere with the
operation of the car.
 The driver should not overcrowd his car. He should not mix romance or liquor with driving.
 He should obey all traffic rules
TABLE MANNERS
Many firms include an invitation to lunch when they are interviewing applicants for important position.
Good table manners are as much a part of your equipment for business as they are a necessity for gracious
living. Etiquette books have whole sections devoted to table manners. Everyone is expected to follow
certain generally accepted practices in table manners either when dining at home or as guest in another’s
home.
 When you are told that the meal is ready to be served, you should appear at the table soon after the
announcement is made. It is discourteous to delay.
 The meal begins when everyone has been seated and the hostess began to eat.
 The silverware needed for the food served will be placed so that you begin from the outside.if you are
in doubt watch your hostess.
 Once you have used your knife and fork, do not place their tips on the edge of the plate with the
handles resting on the table.
 The knife should be placed across the top of the plate, cutting edge toward you, the fork may be put
down with the handle resting on the side of the plate.
 Do not take more than one kind of food at one time, do not take more than one kind
of food on your fork at a time.
 Foods offered to you from platter or a bowl with a serving spoon and a fork are
most easily transferred to your plate by slipping the spoon under your portion and
steadying it with the fork.
 Use common sense to decide which foods may be eaten with your fingers. You will
seldom be wrong, but again, if you are in doubt, watch your hostess.
 When the meal is finished, place your napkin beside your plate. Do not refold it,
courtesy prescribes that no one leave table until everyone has finished.
DINING OUT
Restaurant dining calls for a few additional amenities.
o If a couple is shown to a table by an employee of the restaurant, the woman precedes her escort and
is seated by the waiter; otherwise observe the man goes first, select a table, and seats his companion.
o The gentleman usually checks his coat and hat. Although the woman may check her coat, she may
also place it on her own or another chair at the table. She should never put her bag and gloves on
the table but on a nearby chair or on the floor beside her.
o After examining the menu, the woman should tell her escort what she has selected, and he then
orders for both her and himself.
o If a finger bowl is brought at the end of the meal, dip your fingers lightly into the water, one hand at
a time.
o Touch the lips with the fingers of one hand, if necessary, and then dry your fingers on the napkin
below the table level.
HOW AND WHEN TO TIP
Tipping Originated as a means of showing appreciation for extra service, but tipping for ordinary
service is rendered has gradually become the standard of the day. Unfortunately, this custom has
produced some waiters, cab drivers, and other service personnel who complain openly to their
patrons about the size of the tip.

Regardless of the abuses of the system, you will save yourself embarrassment and expense if you are
familiar with the general rules of tipping. Very little tipping is done in small towns, while city people
are expected to tip almost everyone with whom they come in contact, either on a daily basis, such as
waitresses; or periodically, such as hair dressers or barbers; or annually, such as the post-man or
apartment house employees,
Generally speaking, 10 to 20 per cent of the bill constitutes a reasonable tip. For special situations,
such as travel abroad, consult a tipping guide, and include the tips as part of your expense. Over
tipping shows as much inexperience as undertipping. Special service continues to be adequate
reason, however, for tipping more than the usual amount.
HOW TO MAKE AN INTRODUCTION
Many people find it difficult to make an introduction correctly. A simple procedure appropriate in
almost every situation is to say first name of the person whom you wish to honor and then present the
other to the honored person. For example, “Mother, may I present Helen; Helen, this is my mother.”
here are a few general rules for determining who the honored person should be.
1. Men are always presented to women, with the exception of very important personages such as the
President of the Philippines or high church official like the Pope or Bishops.
2. Young people are always presented to older people.
3. Introducing people of approximately the same ages depends on the situation and your decision as
to which person you wish to honor. For instance, if you were introducing an out-of-town visitor to
a friend in the same age group, you would probably honor the out-of-town visitor.
• If you are making an introductions in a large group, first secure the attention of all by saying,” I
would like you all to know Nancy Allen.” then proceed around the room, giving each person’s
name. if you are part of a group so large that you do not know everyone present, you should feel
free to introduce yourself.
• Do not hesitate to ask that a name be repeated if you have not heard it clearly.
Your response to an introduction should be a simple “How do you do,” “Hello,” or “ I’m happy
to know you.”

• Shaking hands is a friendly gesture. Men usually shake hands when they are introduced or
when they renew acquaintance. Woman also may also shake hands if they wish. The woman
extend her hand to the man. She need not to remove her gloves. Be sure your hand shake is not
a limp, listless shake. On the other hand, do not be a bonecrusher. No matter who proffers his
hand to you , you should always complete the hand shake.
Social Correspondence
 From time to time you may be a guest at a friend’s home for dinner, a brief holiday, or a
weekend.
 Custom dictates that upon your return home you express your appreciation for the hospitality.
 Written invitations which require acceptance refusal should be answered promptly.

 Thank you notes for gifts, too, should be sent at the earliest possible moment.
 These notes should contain some genuine expression of appreciation,
 Consult an etiquette book for proper form for formal social correspondence.
Telephone Manners
 Rudeness is just as inexcusable over the telephone as it is face-to-face.
Especially in business, good telephone manners not only indicate that you
know how to behave but make you an asset to your employer.
 Courtesy in using the telephone and efficient telephone techniques are
discussed below.
Place Calls Correctly
 Be sure that you have the correct number. For long-distance calls, give the
operator all the pertinent information: name, street address, city, state, and
telephone number if you have it. Hold the line until the call is completed or
until you receive a report. Identify your-self at the beginning of the
conversation.
Identify Yourself
 On your own telephone, give your name, or your extension number. On
someone else’s telephone say, “Mr. Allen’s office, Miss King.” On a department
telephone, identify the department, and give your name.
Leave the Line Courteously

 Request the caller’s permission with “Will you please wait while I look up the
number?” Thank the caller for waiting when you return to the line. If too much
time is required to get the information, explain and offer to call back.
 Terminate Calls Pleasantly
 Express appreciation or regret, as may be appropriate. Say “Good-by,” and wait for the caller to
hang up or say “Good-by,” Replace the receiver gently. Peter Steele in his article, “Don’t Be a
“Wrong Number,” makes these additional suggestions for social telephoning. Unless they are
recognized night owls, do not call friends after ten at night. If they do stay up late, do not call
before eleven in the morning. In all cases avoid phoning at mealtimes. However, if you are the
victim of a poorly timed call, answer it. It may be urgent or a message you want. But do not
yourself make poorly time telephone calls. Keep small children away from the phone: their
interpretation of the message is usually an insolvable reddle- and cute as they are to you, they can
be very trying to a stranger.
 
 The telephone is common family property. Monopolizing the telephone is a common criticism of
the younger set, although to be sure they are not the only offenders, Conversations should be
short, in consideration of the rights of all numbers of the family.
Manners and Ethics in Business
 The relationship between men and women and between employer and
employee in business differs from that in social and family activities because
business requires more formality. But the code of business etiquette is based on
the general rules for behavior, as applied to a business situation.
Your Good Manners
 If you have acquired good manners throughout the many diversified experiences of childhood
and early adulthood, entering the business world should hold no terrors for you. The Earl of
Chesterfield said, “Manners must adorn knowledge, and smooth its way through the world,” it is
not difficult to see how good manners smooth your way in business.
 Employer’s value the employee who adds prestige and dignity to a business by being courteous
and respectful to clients or customers. An employee’s well-groomed appearance and his ability to
greet people pleasantly and easily create a good impression of the firm. So also does his courteous
behavior under all circumstances.
 You show the mark of courtesy to others by presenting an all-round pleasing personal appearance.
The type of business for which you work and its location will set limits to the kind of wardrobe
that you wear and the kind of activities that you can pursue both on and off the job. Compare, for
instance, a secretary or a elerical worker in a church organization and a person bolding a similar
position in a construction company. The same code of business behavior applies to both, yet it is
plain that one of them will have more latitude in her behavior than the other.
Office Etiquette
 Office etiquette differs from accepted social usage. Women many expect the ordinary
courtesies that men and women regularly exchange, but no more. Women have sought for
and have attained considerable equality in the business world, for which they most pay the
price of less deference to their feminity during office hours. This docs not mean that the
business woman becomes a copy of the business tycoon; it simply means that she must not
capitalize on her sex. She should pay for her own lunch and carfare if in the company of
office men. Her social life with business associates should be removed entirely from the
office.
 
 For both men and women, business protocol provides special privileges for senior officers
and certain obligations for junior officers. Learn the social responsibilities of your position.
Ethical Conduct
 The employee’s first responsibility is to be loyal to his employer and the firm. Loyalty to an employer demands
that all business transactions be kept strictly confidential. Follow the chain of command in the organization.
Respect the privacy of other employees offices and their work. Be tactful, courteous, and patient with clients
and customers. Keep business appointments promptly. Follow the rules of good sportsmanship in general.
 Running a close second to loyalty is the importance of maintaining a business attitude at work. Address your
co-workers and superiors courteously. Avoid the use of first names before outsiders. Greet your co-workers and
superiors when you arrive and depart.
 
 Third, keep your private life separate from your business life. Avoid gossiping in the office. Confine your social
conversations and office romances to afterhours. Be polite to all business associates as well as to office visitors.
Do not use the office telephone for personal calls. Personal visitors should be discouraged. If someone is calling
for you, ask him to come at closing time and to be seated quietly until you have completed your work.

 
 
 Do not chew gum under any circumstances while you are working. Eating candy or nuts also
is frowned on during office hours. Business firms usually have a well-established policy
concerning smoking. Women, in particular, should find out what the policy is before they
smoke at work.
 An employee shows his feeling of responsibility to his employer by representing him in the
best possible light at all times. He shows his respect in the office by rising in the presence of his
employer or important clients and by other signs of deference.
 The employer discharges his responsibility to his employee by inspiring loyalty and confidence
in his employee and by providing pleasant working conditions. As in all kinds of human
relations, the relationship is a reciprocal one, from which both parties reap benefits.
GROUP 14 QUIZ:

1. In your own opinion are these good manners and proper etiquette are still practiced
today? Explain (10pts.)
2. Why is it important to have good manners ? (5pts.)
3. Compare and contrast the good manners and etiquette. (5pts.)