ORIENTATIO

QMS ISO 9001:2008

N
 What is a Standard?
A standard is an established norm or requirement

It is usually a formal document that establishes uniform technical criteria,

methods, processes and practices

It may be developed privately or unilaterally, for example by a corporation,

regulatory body, military

Standards organisations often have more diverse input and usually develop
voluntary standards: these might become mandatory if adopted by a
government, business contract, etc

What is ISO?
The International Organization for Standardization is a global federation of
national standards bodies (ISO member bodies), e.g.:
British Standard Institution (BSI) in UK
National Standards Authority of Ireland (NSAI)
American National Standards Institute (ANSI) in USA
Saudi Arabian Standards Organization (SASO)

It launches the development of new standards in response to sectors and

stakeholders that express a clearly established global need for them.
What is an ISO Standard?
A normative document
Responding to international need
Developed according to consensus procedures
Approved by the ISO membership and members of the
responsible committee
Adopted by regional & national standards bodies
History of Quality Standards
US Military Standards AQAP Standards

Motor Industry Standards BS 5750 : 1979

ISO 10000 series ISO 9000 : 1987 Series of Standards

ISO 9000 : 1994 ISO 9000 : 2000

ISO 9000 : 2008

 Standards Development
National, European and International Standards are produced on a consensus
basis by committees and sub committees
ISO TC 176 is responsible for quality management and quality assurance
standards

The ISO 9000 series are designed for quality, ISO 14000 for environmental
and ISO 18000 for health and safety management system standards

Standards are reviewed for possible change every 6 years and the ISO 9000 –
2008 standards will continue to be reviewed and further developed
ISO 9000:2000 Family
Quality management ISO
systems - Fundamentals & 9000
vocabulary ISO 19011
Requirements

ISO ISO
Guidelines for performance 9004 9001 Guidelines for Quality
improvements and /or
Environmental Management
systems
TECHNICAL Auditing
REPORTS
 STANDARD THINGS What is Quality? AS PER REQUIREMENT

LOOKING GOOD LONG LIFE AS PER BUDGET

DURABLE HIGH PRICE CUSTOMER SATISFACTION

Quality means, products or services made as per customers requirements

Right specifications, Right Time, Right Price

Every Time, First Time

Quality Loop
 Quality Misconceptions
Quality means expense
Quality Systems are expensive nice to haves
Good Quality is high specification
Quality Control about testing and checking
Quality is the responsibility of the Quality Department
Quality comes from Inspection

ality is the responsibility of EVRYONE

Who is Customer?
Internal Customer Next User

Intermediate Customer Next dept/Other plant/sister concern

External Customer End User

“To satisfy all these customers is our first & foremost objective”
 Eight Quality Management Principles

Customer Focus 5.2,7.2.1,8.2.1

Leadership 5.1 &6.1

Involvement of People 6

Process approach 4.1

Systems approach to management 4.1(a) 7 4.2.2

Continual Improvement 8.5.1,8.5.2 &8.5.3

8.1 & 8.2.3

Factual approach to decision making
7.4
Mutually beneficial supplier relationships
 Quality Management System
CUSTOMERS
Feedback
8.2 Monitoring Customer
Satisfaction

8.2 Internal Audits Covering the entire QMS is:

Shipping & 4.2.3 DOCUMENT
Delivery 8.3 Control of CONTROL AND
Nonconforming Product 4.2.4 RECORDS
CONTROL
8.4 Analysis of Data
(Suppliers, Process,
Product, Customer)

7.6 Monitoring & 8.5 Corrective & 8.5 CONTINUAL

Measuring Devices Preventive Action IMPROVEMENT
8.0 MEASUREMENT,

RESPONSIBILITY
5.0 MANAGEMENT
7.5 Production Control ANALYSIS AND 5.6 Management Review
REALIZATION
7.0 PRODUCT

IMPROVEMENT 5.4 Quality Objectives

7.4 Purchasing &
Receiving
5.3 Quality Policy

7.3 Design 5.1 Management

Commitment
6.0 RESOURCE
7.1 Planning MANAGEMENT

6.2 Human Resources

(Training)

6.3 Infrastructure

6.4 Work Environment

Bids, Quotations,
Orders, and Contracts CUSTOMERS
CUSTOMER REQUIREMENTS
The 6 procedures and 14-19 records that are required according to
ISO 9001:2008

REQUIRED PROCEDURES

1. Document Control 4.

Control of Non-Conforming Product
2. Record Control 5. Corrective Actions
3. Internal Audit 6. Preventative Actions

REQUIRED RECORDS

1. Management review records


2. Records of personnel education, training, skills, and experience
3. Records demonstrating that the products (and realization processes) meet all
customer and legal requirements.
4. Records of the review of product requirements — prior to realization
5. Supplier evaluation and selection records
6. Validation of process for production and service provision records
7. Product Identification and traceability records
8. Records of loss or damage to customer property
9. Calibration verification
10. Internal audit records
11. Records of product conformity to requirements and release to customer
12. Records of Nonconforming products
13. Corrective action records
14. Preventative action records
 QUALITY POLICY
The quality policy of AL FALAK is to undertake
Projects Management and Execution of
Telecommunication and General Contracting
Projects with outstanding quality, consistent with customer, statutory and regulatory requirements.
 

We Aim to Achieve this by:

 Implementing and maintaining the quality management system as per the requirements of International standard ISO 9001:2008;
 Working towards continual improvement in all functional areas to maintain a leading position in the field of Projects
Management and Execution of Telecommunication and General Contracting Projects
 Defining the measurable objectives focused upon business improvement, customer delight and continual improvement for all
levels and functions;
 Ensuring maximum utilization of work force by motivation, training and career development;
 Developing and maintaining a mutually beneficial relationship with our suppliers and customers;
 
 
Ahmed Ashadawi
 
President
 Board of Directors
ORGANIZATION
President

SAS IBSC CS&A FSSC SPD WO

GM
FSSC DIVISION
BUSINESS ADMINISTRATOR

SALES & ACCOUN ADMINIS PROCUR PROJECT QUALITY

MAEKETING TING TRATION EMENT MGT MGT
SAFETY

ADMIN PROCURE QUALITY

SALES ACCOU ASSISTAN MENT
PROJECT
MANAGER
SAFETY
MANAGER NTANT MANAGER MANAGER
T MANAGER /MR
 DOCUMENTATION STRUCTURE
COMPANY MANUAL
1st Level • Quality manual
• Safety manual
PROCESS DESCRIPTION/PROCEDURES
• Documents and Record Control
2nd Level • Control of Nonconformance
• Employee Training
• Management Review Meeting
WORK INSTRUCTIONS

Alfalak-qms
3 Level
rd • UTP Copper Cable Termination
• ISP-UTP Cable Pulling
• Sub-duct Pulling
RECORDS
4 Level
th • Procurement
• Sales and Marketing
• Maintenance
• Audit Records

DOCUMENTS IDENTIFICATION
Document Title

Procurement

Document Reference Number : AF-FSS/PR-PD/016 Revision No: 02 Issue Date: July 07,2012

Word Abbreviation Used

Company Indicator
Manual MN

Division Indicator Process PD

Description
Departmental Indicator Work WI
Instruction
Type of Document Form FM

Check List CH
Number of documents made so for this type of document
Miscellanies MIS
 IMPORTANT QMS DOCUMENTS
CORRECTIVE PREVENTIVE ACTION REQUEST (CPAR) AF/FSS/QM-FM/06

NON CONFORMANCE REPORT (NCR) AF-FSS/QM-FM/008

DOCUMENTS CHANGE REQUEST (DCR) AF-FSS/MA-FM/001

MASTER LIST OF DOCUMENTS AF-FSS/MA-FM/002

MASTER LIST OF RECORDS AF-FSS/MA-FM/005

IMPORTANT EVENTS OF ISO 9001

INTERNAL AUDIT EXTERNAL AUIDT

MANAGEMENT REVIEW
MEETING

FOR FURTHER INFORMATION OR INQUIRY

CONTACT
MANAGEMENT REPRESENTATIVE (MR)