KEY ASPECTS TO EFFECTIVE

COMMUNICATON

Ms. C. SAMSON
Ms. C. SAMSON
Ms. C. SAMSON
 1. SENDER
• should convey the information correctly.
• Must be proactive in making the receiver
understand the information.
• State one idea at a time
• State ideas simply
• Explain when appropriate
• Encourage feedback
• Should have good command over the language
Ms. C. SAMSON
Ms. C. SAMSON
 2. MESSAGE
• Use simple terminology
• Should be clear and simple
• Relevant to the listener
• Easily understood
Ms. C. SAMSON
Ms. C. SAMSON
 3. RECEIVER
• Good command over the language
• Interested in the information.
• Listen attentively
• Receiver should exert control over
the communication process

Ms. C. SAMSON
Ms. C. SAMSON
 4. FEEDBACK
• Feed should be-
• Descriptive, not Evaluative
• Well intended, not Hurtful
• Specific, not General
• Well timed, not Delayed
• Balanced, not One-sided
Ms. C. SAMSON
Ms. C. SAMSON
BARRIERS OF COMMUNICATION

Ms. C. SAMSON
Ms. C. SAMSON
 1. ENCODING BARRIERS
• Lack of sensitivity towards the receiver
• Lack of basic communicative skills
• Insufficient knowledge on the subject
• Information overload
• Emotional interference

Ms. C. SAMSON
Ms. C. SAMSON
 2. TRANSMITTING BARRIERS
• Physical distraction
• Conflicting messages
• Channel barriers
• Long communication chain

Ms. C. SAMSON
Ms. C. SAMSON
 3. DECODING BARRIERS

• Lack of interest
• Lack of knowledge
• Lack of communicative skills
• Emotional distraction
• Physical distraction

Ms. C. SAMSON
Ms. C. SAMSON
 4. RESPONDING BARRIERS

• No provision for feedback

• Inadequate feedback

Ms. C. SAMSON
7 WAYS TO OVERCOME
BARRIERS TO
COMMUNICATION

Ms. C. SAMSON
1. UNDERSTAND THAT OTHERS SEE THINGS
DIFFERENTLY TO YOU
• Try to understand the attitude, state
of mind, expectations and feelings
of the receiver before enforcing
your point of view. If you know this
beforehand, you reduce the risk of
misinterpretation.
Ms. C. SAMSON
 2. GIVE AND GET POSITIVE FEEDBACK
• Positive feedback focuses on what an
individual or team does well. It lets the
person know what they should continue
to do. Feedback must be given so that a
person receiving it can hear it in the
most objective and least distorted way
possible. People are open to timely
feedback.
Ms. C. SAMSON
 3.LEARN THE IMPORTANCE OF ASKING
QUESTIONS
• Ask for clarifications when overloaded
or having difficulty with a task. Ask for
information from others when not clear.
Ask task related questions without any
hesitation. Be careful how you ask for
input- ‘Read Between The Lines.’

Ms. C. SAMSON
4. IDENTIFY CHARACTERISTICS OF NON-VERBAL
COMMUNICATION
• Observing non-verbal cues provides
information regarding what the sender
wants to convey. Your perception of the
message and the sender’s intent for the
message may be different. Word choice,
tone of voice, body position, gestures
and eye movement reflect the feelings
behind the spoken word. Ms. C. SAMSON
 5. PRACTISE ASSERTIVE COMMUNICATION

• Assertive people stand comfortably, but

firmly, and speak in a steady tone of voice.
Using assertive words like ‘I think’, I feel’ ‘I
want’ and cooperative words like- ‘lets see
how we can resolve this’ ‘what do you think’
‘what do you see’ – reflects responsibility for
self
Ms. C. SAMSON
 6. UNDERSTAND THE BENEFITS OF USING
EFFECTIVE LISTENING TECHNIQUES
• To actively listen, the receiver needs to focus
attention on the message, giving it momentary
priority. If possible, look at the sender.
• Listen and look for the indirect message content
(non-verbal) as well as hearing the words.
Observing non-verbal cues provides information
regarding what the sender wants to say.

Ms. C. SAMSON
 7. PROVIDE FEEDBACK TO THE SENDER

• Keep an open mind and suspend judgment.

• Verify what was heard. Don’t assume that
your perception of the message agrees with
the sender’s intent.

Ms. C. SAMSON
REFERENCE

• IMU ENGLISH AND HUMAN FACTORS TEXT

BOOK

Ms. C. SAMSON