Professional Documents
Culture Documents
Intense Profile: Vertical Expertise
Intense Profile: Vertical Expertise
Intense Profile: Vertical Expertise
Vertical expertise
• Telecom
• Banking & Finance
• Insurance
• Utilities
Culture
• “Don’t just meet, but exceed customer expectations”
CME
BFSI
Others
Billing Vendors
Resellers
Systems
Integrators
Hardware
Partners
Verification in progress
Service Activated
When Service Activation is not fast enough to satisfy a prospective customer, the
customer may simply choose another Telecom Operator!
Copyright © 2011 Intense Technologies Limited. All rights reserved. www.intense.in
Challenges faced by a Telecom Operator
Trigger for
activating / de-activating sent
according to document audit Physical document
Storage House
• Manual process of routing jobs is time consuming , not transparent and error-prone
• Delay in sending triggers for activating and deactivating services
• No control in verification process
• Retrieval of customer documents is tedious as they are physically stored during verification
Image Auditing
Team
Error
Image / Document Auditing Team Correction
Team
Indecisive
Telecom
Images Yes
Operator’s Data Entry
/Document
Sales Office Accepted
Team
/Retail Outlet Supervisor
No
Image Auditing Executives
No
Data Entry Executives Edits in Mandatory data
No Error Yes
Correction
Team
• The team has special permissions to edit any field in the Customer Application Forms
and can update related external systems
• The team has permissions to bar any account when Customer Documents fall below
Telecom Operator’s acceptable quality norms
Copyright © 2011 Intense Technologies Limited. All rights reserved. www.intense.in
Error Correction - Image Audit
Updating Customer
Data Entry Information Central
Team
Application
Document Images
Error Correction Related Metadata Existing Image
Team Repository/
Data Warehouse Archival
Executives
• Customer information from data entry team is stored in temporary storage for a
specified period (as per Telecom Operator’s norms) and updated in the Central
Application
• Data Warehouse Executives migrate / update Document Images and related
Metadata into existing Document Management System repository