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Advertising Management
Advertising Management
AND
BRAND
MANAGEMENT
What is ADVERTISING?
Definition: A paid form of non-personal presentation and
promotion of ideas, goods or services by an identified sponsor
intended to promote or sell a business’s product or service.
O&M(Ogilvy & Mather), Lintas, Batten Barton Durstine & Osborn
(BBDO), Chaitra Leo Burnett, McCann Erickson, DDB Mudra
Communications.
• Heavily focused on the analysis, planning, implementation,
control and decision-making activities of the advertiser.
• The focal point is to develop an advertising program for the
advertiser.
• For multilayered products, multiple advertising programs have
to be formulated.
• The institutions involved- ad agency, media, research suppliers.
Target
THE CONSUMER
Who ADVERTISES Whom?
DDB Mudra Communications: Founded 25th March 1980
Clients: Aditya Birla Group, Bharat Petroleum, Pepsi, Coalgate,
McDonalds, Reebok, Puma, Peter England etc. Became famous with
their ‘I love u Rasna’ campaign.
McCann-Erickson: Founded 1902. Registered worlds first advertising
trademark ‘Truth Well Told’ in 1912.
Clients: Maybelline, Coca-Cola, Nescafe, Microsoft, Master Card, Sprite
etc.
Ogilvy & Mather: Founded 1948 by David Ogilvy.
Clients: IBM, American Express, Dove, Philips, Coke Zero etc.
JWT (J Walter Thompson): Founded in 1896.
Clients: Nestle (Kit-Kat), Unilever, TATA Motors. etc.
Mercedes Benz- Publicis ad agency.
VishalMegamart Paltanbazar- Shiv Media Total Outdoor Adv Sol.
What is ADVERTISING?
ADVERTISING is a part of a company’s marketing
communication. The best way to communicate with
ur customers.
• Economic function
1. Communicates the message in persuasive language
2. Helps in creating wide market
3. Facilitates exchange between buyer and seller
Ethical, Legal and Social Issues in Advertising
• Social function
1. Advertizing affects core cultural values and subsidiary values
2. Advertising helps in improving the standard of living of the
society
3. Advertising helps in changing the core set of values over a
period of time.
• Psychological function
1. Advertising impacts consumer behavior affecting his concept of
self, attitudes, perception, belief etc
2. Advertising appeals to our physiological and psychological
motives
Regulations
Role of the Advertising Standards Council of India (ASCI)
• ASCI is a voluntary self-regulatory council established in 1985 to
promote responsible advertising and to enhance public confidence in
advertisements. The council's objectives are:
• To ensure the truthfulness and honesty of representations and claims
made by advertisements
Ethical, Legal and Social Issues in Advertising
• To ensure that advertisements are not offensive to generally
accepted standards of public decency
• To safeguard against the indiscriminate use of advertising for the
promotion of products regarded as hazardous to society or to
individuals.
• To ensure that advertisements observe fairness in competition so
as to inform the consumer on choices in the marketplace while
observing the canons of generally accepted competitive behaviour
in business
Ethical, Legal and Social Issues in Advertising
Laws Governing Media
• The Press Council Act 1978
• Cable Television Network Rules, 1994
• Code for Commercial Advertising on Doordarshan and All India Radio
• Electronic Media Monitoring Centre (EMMC)
• Norms for Journalist Conduct issued by the Press Council of India
• Code of Conduct of the News Broadcasters Association
Advertisers must predict and influence how their target audience will
resolve their dissonance.
Companies want their ads to produce a certain outcome in their target
consumer audience. However, this intended outcome is not
guaranteed. They can better their chances of having their consumers
behave in the way that they want by appealing to stronger influences.
Eg: Smoking can be related to family health or habiting in children etc.
Theory of Cognitive Dissonance
BUT
Unfortunately, consumers cannot escape the trap of cognitive
dissonance in advertisements.
When asked if knowledge of this phenomena being used in ads would
reduce it's affect on consumers, Dr Scott Roberts says it is unlikely
because cognitive dissonance is a fundamental experience, it is
largely unavoidable.
It is a physiological condition of human brains to want consistency and
to do what is necessary to regain it if it is lost. As mentioned by Dr.
Roberts, one way to regain consistency is to discredit the source as
being false or unreliable and therefore concluding that what they are
trying to persuade you of is bogus. So while we can never completely
avoid the manipulation of advertisements that create cognitive
dissonance, we can deny the persuasive source of the outcome it
wants to see.
Shannon and Weaver Communication Model
Initial model consisted of three primary parts: sender, channel,
and receiver.
• Claude Shannon and Warren Weaver structured this model based on
the following elements:
• An information source, which produces a message.
• A transmitter, which encodes the message into signals
• A channel, to which signals are adapted for transmission
• A receiver, which 'decodes' (reconstructs) the message from the
signal
• A destination, where the message arrives. Shannon and Weaver
argued that there were three levels of problems for communication
within this concept
The technical problem: how accurately can the message be
transmitted? The semantic problem: how precisely is the meaning
'conveyed'? The effectiveness problem: how effectively does the
received meaning affect behaviour?
BACKGROUND
• THE PROPONENT
Wilbur Schramm
(1907-1987)
Schramm’s Communication Model
• Based on Shannon & Weaver’s
prior mathematical model.
Features
• the Fields of Experience
• Role of Exchangeability
• Feedback loops
Definition of Terms
• Encoding – formatting data in coded form
• Decoding- converting coded message into original
sequence
• Interpreting- translate meaning
• Message-
• Source
• Destination
• Signal
• Feedback
Schramm’s Model of Communication
Message
Encoder Decoder
Interpreter Interpreter
Decoder Encoder
Message
Schramm’s Model of
Communication with Feedback
Message
Encoder Decoder
Interpreter Interpreter
Decoder Encoder
Message
• Feedback “the return process in which the
originator of a message also acts as the recipient of
a message resulting directly from the first message”
– Tannenbaum
Message
How to structure a persuasive message for effectiveness
1. Order of presentation
2. Conclusion drawing
3. Message sidedness
4. Refutation
5. Verbal vs Visual
1. Order of Presentation
Where to place the strongest argument in the message
Beginning---- Primacy effect
End---- Recency effect
The primacy effect and the recency effect are the two
main components of a broader concept known as the
serial position effect. The serial position effect says
that when given a list of information and later asked
to recall that information, the items at the beginning
(primacy) and the items at the end (recency) are more
likely to be recalled than the items in the middle.
Target audience’s recall ability is the basis for deciding
whether the advertiser will use primacy or recency
effect.
Levis
Monte Carlo
Britannia Milkbikis
Eveready
Mc Donald's
Van Heusen
McIntosh
Maruti
Polo
Horlicks
Redmi
Tata
Godrej
Sundrop
SUBWAY
2. Conclusion Drawing
• Advertiser’s own conclusion
• Audience’s own conclusion
4. Refutation
Special kind of two sided message
• Tells both sides and refute (prove wrong) the negatives
3. Humor Appeals
• Best known
• Best remembered
• Sets a positive mood
• More used for low involvement products
• May be a distraction from brand attributes
4. Fear
Most commonly used appeal in advertisements. Fear increases
viewer interest in the ad and its persuasiveness.
Ex Toothpaste, Shampoo
5. Sex
Subliminal approach: Placing sexual clues or icons in ads an
attempt to affect a viewer’s subconscious is the subliminal
approach.
Sensuality: Sensuality is more sophisticated because it relies
on imagination.
Images of romance, love are more enticing than raw sexuality.
Sexual Suggestiveness
Nudity or partial nudity
Overt Sexuality
6. Music
Gains attention. Connects through emotions, memories
and other experiences. Musical arrangements and jingles
and their association with products are well remembered.
Airtel jingle.
Advertising Execution
Functions
• It establishes a link with the target audience.
• Attention getting device
• Pushes the customer to read through the copy further
• It is the essence of the whole ad.
Guidelines for Headlines
• Limit headlines to 8-10 words
• Provide maximum information
• Include brand name in the headline
• Use familiar words to reduce ambiguity.
Sub-heading
Consists of a few words as a short sentence. Usually appear below the
headline. Along with the headline, can contain a longer message.
The sub-heading usually elaborates the promise made by the headline.
Slogan
“Finger Lickin' Good”,
Kya aap ke toothpaste mein namak hai?
A slogan is a catchy phrase or series of words used to help
consumers remember a company, brand or product.Phrase or a
sentence that describes the benefit derived from the brand. It
could also be telling the most important attribute of the
product.
The advertiser conveys an important idea, which will lead the
readers to remember and think favorably about the product.
The Body Copy
It is the textual component of an ad and tells the complete story
about the brand. It contains in detail all the required
information about the brand. The claims made in the headlines
are presented through demonstrations here.
Techniques for preparing Body-copy
- Straight line copy:
- Dialogue
- Testimonial
- Narrative
- Direct response copy
Guidelines
• Use present tense wherever possible
• Use singular nouns and singular active verbs
• Use familiar words and phrases
• Vary the length of the sentences.
Illustrations
An illustration is a drawing, painting or printed work of art
which explains, clarifies, illuminates, visually represents, or
merely decorates a written text, which may be of a literary
or commercial nature.
The art of illustration has become the technique of image
processing. Today, commercial artists produce professional
pictures without any traditional art training, or without any
ability in drawing. More and more professional illustrators
are being replaced by novices proficient in graphics
software programs like Adobe Illustrator, Photoshop,
and CorelDRAW.
LOGO
A logo (abbr of logotype), is a graphic mark, emblem
or symbol commonly used by commercial enterprises,
organizations and even individuals to aid and promote
instant public recognition. Logos are either purely graphic
(symbols/icons) or are composed of the name of the
organization.
These days logo to a product is what DP is to a profile on
social media.
Through repeated impressions, the audience makes a visual
connection with the logo. Logos are usually part of an
overall “graphic language”.
LAYOUT
The process of presentation of the visualization. Visualization is
the process of forming a mental image, picture or
representation of an object or idea.
Layout involves decision as to how the various components of
headline, body copy, illustration, logo and identification
marks are to be arranged and positioned on the page.
Elements in a Layout
• Balance: It’s a matter of distribution. In a layout it relates to
the optical centre of the ad. The ad space is divided into left
and right spaces by an imaginary vertical line. Its better to put
equal elements on both side. Also horizontally it is worth to
keep the elements within one-third of the imaginary line.
• Proportion
As the name suggests proportion relates to the division of
space- amount of light area to the amount of dark area. It
also relates to the use of or the decision to not use colour in
the available space.
• Contrast
Using of different sizes, shapes, and colours to enhance
attention.
Media Planning
Media-The fourth estate.
A vehicle which brings the whole basket of products and
services to the targeted customers.
Decision regarding the most suitable vehicle to reach the target
audience.
Elements/ variables on which choice of media depends
• Who are the prospective buyers
• Where are they located
• Which are the markets
• What are the competitors strategy
• Suitability in terms of reach, accessibility and credibility
PRINT MEDIA
Includes Newspapers, Magazines, Press
ELECTRONIC MEDIA
Radio: Total listeners 164.35 millions
TV
Cinema
OUTDOOR MEDIA
Posters, Billboards/hoardings
NEWER MEDIA
Internet
Mobiles
Marketing Information Checklist
Objective: The media brief must indicate the objective of the advertising
campaign.
Media planning
Advertising Strategy
Media Strategy
• Target Audience
Selection
• Objective Specification
• Media and Vehicle
• Media Buying
The Media-Planning Process
As shown in the figure, media planning involves
coordination of three levels of strategy
formulations:
• Marketing Strategy
• Advertising Strategy
• Media Strategy
The Media-Planning Process
Marketing Strategy:
Advertising Strategy:
3. Selecting media
categories and 4. Buying media
vehicles
Selecting the Target Audience
Four major factors
(1) Buyographics
(2) Geographic
(3) Demographic
(4) Lifestyle/psychographics
Specifying Media Objectives
• 1+ (read “one-plus”)
• net coverage
• unduplicated audience
• cumulative audience ( or “cume”)
Factors Determining the Reach
• Gross ratings
• Target ratings
• Effective ratings
What Are Ratings?
Ratings, in an advertising sense, simply mean
the percentage of an audience that has an
opportunity to see an advertisement placed
in a particular vehicle.
Ex: If there are 10cr households having TV in
India then 1 rating point means 1% of the
population i.e 10 lacks households.
If 1.5cr people have watched IPL between 18-
24 April then it has 15 rating points for the
week.
Weight: Gross Rating Points
GRPs=Reach(R) X Frequency(F)
Determining GRPs in Practice
Advertising Schedules
600
Ad $ (in thousands)
400
200
0
J F M A M J J A S O N D (months)
CPM= Cost of ad
# of contacts (expressed in thousands)
CPM(TM) = Cost of ad
# of TM contacts
(expressed in thousands)
Tradeoffs
3. Market Share
To get a good market share in comparison to their competitors, the
company should have a better product in terms of quality, uniqueness,
demand and catchy advertisements with resultant response of the
customers. All this is possible if the advertisement budget is high.
4. Product Life Cycle Stage
If the company is a newcomer or if the product is on its introduction
stage, then the company has to keep the budget high to create a niche
in the market with the existing players and to have frequent
advertisements. As the time goes on and product becomes older, the
advertising budget can come down as then the product doesn’t need
frequent advertising.
Once this process is complete the company can then chose among the
three methods
1.Percentage Of Sales: In this method, the budget is decided on the basis
of the sales of the product from previous year records or from the
predicted future sales. This is a pure prediction based method and best
applicable to the companies which have fixed annual sales. But if in case
there is a requirement for more promotional activities then this method
has a disadvantage because there will be decrease in advertisements as
the budget is fixed.
2. Affordability: this method is generally used by the small companies.
Only the companies which have funds and can afford advertising opt for
this method. The companies can go for advertising at any time in whole
year whenever they have money to spend. The amount spent also
varies from time to time as per the advertisements takes place.
3. Best guess: This method is basically for newcomers who have just
entered the market and they have no knowledge or say they are not
aware of how the market is and how much to spend on advertising.
Thus, this method is applied by the higher level executives of the
company as they are the only experienced people.
UNIT III
ADVERTISING EVALUATION
Advertising is a costly affair. Naturally the sponsor is much
interested in knowing the outcome of the communication,
especially the achievement of the objectives.
Thus it is important to judge the effectiveness of the
advertisement at different levels. Starting from ad-copy to
running of ad on the media and also after the execution, to
know the extent to which the objectives have been achieved.
Types of Tests conducted
• Pre Testing
• Concurrent Testing
• Post Testing
PRE TESTING
Based on the premise” Prevention is better than cure”
Pretesting of ad becomes important because of the huge
investments involved in the making of the ads. Ads can be
tested at several points in the pre-testing phase. It helps in
letting the sponsor know one last time regarding to make a final
go or not.
Pre-testing method refers to testing the potentiality of a
communication message or ad copy before printing,
broadcasting or telecasting.
Qualitative Methods used in pre-testing
1. Focus Group- As the name suggests a focus group involves
exposing the ad to a group of 8-12 respondents. A moderator
facilitates the discussion and carries the group through a series
of issues that are outlined in discussion guide.
2. In depth Interview: Involves intense one on one discussion with
the respondent. This method is suitable in cases where the
researcher has good idea about the critical issues but is clueless
about the kind of response one will get. Ideal for generating new
ad concepts.
3. Projective Techniques: The respondent is required to project
himself into the situation and verbalise the thoughts. Though it is
a good technique to evaluate ad concepts or to generate new
ideas, it is rarely used for making final decision.
• Scheduling WHEN
Dominance/ Impact
( Longer commercials, Bigger spaces
colour, special positions)
CONSTRUCTING THE TARGET
• The target market definition should be a brief,
clear and workable statement of the group of people to
whom the advertising is aimed
• The closer the match, the less money wasted on those
not needed and the more efficient the campaign
• Who are we talking to?
• Use all available research sources
(Psychographic, demographic, Lifestyle, Product Usage,
Media usage)
• Purchaser vs. user same or different people
• Quantify the target universe
TIMING / SEASONALITY
• How often ?
• Promotional timing
(Do we need promotional advertising support pre
/ post / during promotional periods?)
• Rate negotiation
• Budget and Rate monitoring
• Campaign monitoring
• Scheduling
• SONY TV Rs 4500/s
Video ads are telecasted during ad-breaks. The minimum
duration for a video ad is 10 seconds and increases by 5.
the ad-duration in Seconds, number of days, frequency per
day and the time band to know the cost of the campaign.
(less)
Package Rate: Rs171,000
Trial Package - Package consists of a 10 sec ad played 1 times per
day; Popular Package - Package consists of a 10 sec ad played 3
times per day; High Impact Package - Package consists of a 10
sec ad played 6 times per day.
STAR TV
Per second: Rs 6640/s
Per Aston Band: Rs 10,000
Aston Bands are thin horizontal strips which appear during a
program at the bottom of the screen. The Aston Band duration
per exposure is 10 seconds. Choose the number of Aston
Bands per day and the total number of days you'd prefer to
advertise. Prices vary according to the time band chosen.
Packages: Rs 4,48000/week
RADIO - A WORKING TIMEFRAME
• Airtime is always subject to availability
• Booking deadlines vary from 3 to 5 weeks prior flighting.
• Material deadlines vary from 2 to 5 working days prior to
flighting
• For sponsorships or created features, the deadline is 2 weeks
• The cancellation deadline is 10 to 28 days or a 100% penalty
will apply
• Rate increases are generally advised 3 weeks to a month
prior to implementation and different station groups increase
rates at varied times of the year. Radio Mirchi Rate for a 10
sec, 5 spots, 7 days is Rs 21000.
• There are often more than one rate increase per annum with
radio advertising.
CINEMA –A WORKING TIMEFRAME
Cinema must be booked 3 to 5 weeks before first screening
date on for 35mm and 10 days for digital
CONCLUSION
« Media planning is an ongoing process, that means
constantly challenging the status quo and looking for new
solutions.