GOOD NEWS

&
BAD NEWS LETTERS
 GOOD NEWS LETTERS
 Conveys a pleasant message
 Provides
 Positive news such as requested information.
 Positive response to requests
 Job offers
 Structure :
Para 1 (opening ) ‘good news’ &
Appreciation
Para 2 (middle) – details and conditions, if
any.
Para 3 (closing) reminds of the good
news and a future-oriented closing thought.
Dear _________,
I am delighted to inform you that we have
accepted your proposal for a grant from the
Foundation. Please find enclosed a sheet detailing
the terms of your grant, including the total amount,
accounting procedures, and how we will assess
your progress. Please photocopy the sheet, then
sign, and send it so as to reach us by the end of
February.

Congratulations on being selected for the grant.

We look forward to working with you in the near
future.
Yours sincerely,
 BAD NEWS LETTER
 Conveys an unpleasant message, usually related to the
refusal of a request with tact.
 Structure :
Para - 1 Opening Buffer – a common ground
Begin with a neutral statement that
logically leads to the refusal or bad news.
Para - 2 Present facts, analysis, and
reasons for the refusal or bad news.
Para - 3 State bad news using positive tone
and de-emphasize the bad news.
Para - 4 Closing: A good-will ending.
Provide information that shifts the focus
away from the bad news and to a
continuing relationship with the receiver.
Dear _______________,

Subject : Travel Request

Thank you for your interest in new, emerging

on-line technologies. The Travel Committee
reviewed your request to attend the Syllabus
Conference in Pune in February.
The University increased its travel budget this year
to 12 lac. However, there has been an increase in the
requests we have received.
Since we are close to the end of the fiscal year, we
have used all our travel funds for the year. As much
as we would like to fund your request, we just do not
have the money to do so.
 If you have departmental funds available, you
may use those. You could also check to see if any
divisional funds are still available.

I do hope you will be able to attend the

conference. Please contact me if you need help in
finding another source of funding.

Yours sincerely,
 Good-will letter-1

Dear Mr. Dabholkar,

All of us at Patel Transport were extremely sorry to learn
this morning that a severe fire had damaged your
warehouse, last night.
If there is anything we can do to co-operate with you in
overcoming your present difficulties, please do not hesitate
to call on us. We have had a long association with you, and
we shall be happy to extend a helping hand.

Yours sincerely,

Raman Malgaonkar
 Good-will letter-2
Dear Mr. Sethna,

I must express my appreciation of the excellent symposium

on Personal Taxation you organised last week. It was highly
stimulating as well as informative. I heard several persons
who were present say how glad they were that they had
attended.

Thank you for the opportunity you gave us to hear the

authorities on the subject.

Yours sincerely,

Kamla Hussain