Introduction to

Technical Communication
 Writing Prompt:

What is Technical Communication?

What is Technical Communication?
• Technical communication is the exchange of information that
helps people interact with technology and solve complex
problems.
• Technical communication serves various needs in various
settings.
Types of Technical Communication
• Letters
• Memos
• Emails
• Brochures, Pamphlets, and Fact Sheets
• Instructional Materials (e.g., technical manuals)
• Reports
• Proposals
• New Media: CDs, DVDs, web pages, email, e-books, podcasts,
etc.
 (…but don’t forget)
The Human Factor
The idea that humans can give meaning to all the
information they convey and receive.

Some questions to bear in mind in the corporate setting:

• Which information is relevant to this situation?
• Can I verify the accuracy of this source?
• What action(s) does it suggest?
• How does this information affect me and my colleagues?
• With whom should I share it?
• How might others interpret this information?
 Knowing and Reaching
a Global Audience
• Effective technical communicators are aware of cultural
and language contexts and differences.
• Their documents can reach out to and connect diverse
communities.
• Their work meets the needs of a global audience.
Main Features of Effective
Technical Communication

• The Writing is Reader-Centric

• The information is Accessible and Efficient
• Often Produced by Teams
• Delivered in Paper and Digital Versions
 The Purpose of
Technical Communication

• Inform
• Instruct
• Persuade
Effective Technical Documents:

• Deliver information readers can use

• Use persuasive reasoning
• Weigh the ethical issues
• Practice good team work