Professional Documents
Culture Documents
Foundation of Skill &concept
Foundation of Skill &concept
Foundations of
Skills & Concepts
Communication
Age Language
Education Attention
Emotions Surroundings
Culture
Listening and Observing
Listening and observing are two of the most valuable skills a nurse
can have.
These two skills are used to gather the subjective and objective data
for the nursing assessment.
Active Listening
Self-Disclosure.
Caring.
Warmth.
Active Listening.
Empathy (the capacity to understand another’s
feelings).
Acceptance and respect.
Communication Techniques
Clarifying/validating.
Asking open questions.
Using indirect statements.
Reflecting.
Paraphrasing.
Summarizing.
Silence.
Barriers Communication
Closed questions.
False reassurance.
Judgmental responses.
Defensive reflex.
Agreeing/Disagreeing or Approving/ Disapproving.
Giving advice.
Requesting an explanation.
Changing the subject.
Psychosocial Aspects
of Communication
Style.
Gestures.
Meaning of time.
Meaning of space.
Cultural values.
Political correctness.
Style
A nurse needs to be aware of those times when her values differ from
the values of the dominant culture.
The Nurse’s Ways of
Communication
Oral
Written
Oral Communication
Nurse-Nurse
Nurse-Nursing Assistant
Nurse-Student Nurse
Nurse-Physician
Nurse-Other Health Professionals
Group Communication (I.e. client-care conferences)
Written Communication
Fidelity
Life
Right to life. Veracity
Right to life.
Treating client with
dignity. Care to
NURSING CONFIDENTIALITY
Maintain Confidentiality
Personal and medical
information of the client
will not disclosed to other
unless the the client gives
informed consent.
Share information
selectively
Nursing …..
Confidentiality
Universal.
• Share or discuss patient
Working for a noble cause.
information only if it is necessary .
Dealing
• Neverwithshare
human life.
patient’s
identification
Respect number
for human or password
rights, includingwith
anyone.rights.
cultural
• Follow the hospital’s or
Right to life. provider’s policies.
healthcare
• Log off your computer when you are not
Treating client with
by your workstation/ nurses station
dignity. Care to
Nursing ….. Justice
Universal.nursing care equally
• Providing
to all as per
Working for needs
a noble cause.
• Fairness/ unbiased
Dealing with human life.
• Giving equal treatment
Respect
• Equal for human
distribution rights, including
of benefits,
cultural rights.
costs and even risk.
• Some
Right time equality
to life.
distribution is not possible
Treating
during client with
emergency , the
services are based
dignity. Care to on priority.
Nursing …..Respect
Universal.
Call by name
Working for a noble cause.
Respect as an individual
Dealing with
Respect theirhuman life.
opinion
Respect relatives
Respect for human rights, including
Especially respect
cultural rights. the women
in labour/delivery room
Right to life.
Treating client with
dignity. Care to
Nursing Responsibility
…..
Universal.
Remember you are
taking responsibility
Working for a noble of human
cause.life
Willing to take responsibilities
Dealing with
Having to behuman life. for
answerable
the action
Respect for human rights, including
Be accountable
cultural rights.
Need to remain competent-
Knowledge
Right
Attitude
to life.
Practice
Treating client with
Take those responsibility which are
dignity.
in your jobCare to
descriptions
Accountability
Be answerable to oneself and others for
one’s own actions.
Nurses are accountable for judgments
made and actions taken in the course of
nursing practice.
It is all about justifying actions, explaining
why something was (or was not) done
Account for their actions is therefore to
establish whether they had good enough
reasons for acting in the way they did.
Advocacy