The performance prism Approach

versus
Balanced Scorecard Approach

By
Dr. Mahmoud Abosaif
Performance prism

What is performance prism?

What is it used for?
How can we put it in action?
What's differences between it and the
balanced score card?
 The nature of performance
prism
Was first published in 2002 by Neely and Adams Cranfield School of Management

The Performance Prism is a thinking aid which seeks to integrate

five related perspectives and provide a structure that allows
executives to think through the answers to five fundamental
questions
What is prism
Performance prism in action
What is the Balanced Scorecard?

The Balanced Scorecard is a strategic planning

and management system used to align business
activities to the vision and strategy of the
organization by monitoring performance against
strategic goals.
Balanced Scorecard Concept

 Was first published in 1992 by Kaplan and

Norton, a book followed in 1996.
 Traditional performance measurement that only
focus on external accounting data are obsolete.

The approach is to provide 'balance' to the
financial perspective.
 4 Original Business Perspectives
 The Balanced
Scorecard model
suggests that we
view the
organization from
4 perspectives.

 Then Develop
metrics, collect
data and analyze it
relative to each of
these perspectives

Adapted from The Balanced Scorecard by Kaplan & Norton

4 Business Perspectives Questions
 Financial
 What must we do to create sustainable economic value?
 Internal Business Process
 To satisfy our stakeholders, what must be our levels of
productivity, efficiency, and quality?
 Learning and Growth
 How does our employee performance management
system, including feedback to employees, support high
performance?
 Customer
 What do our customers require from us and how are we
doing according to those requirements?
Balanced Scorecard Measurements
Balanced Scorecard Strategy Map
Department Level Scorecard
Example