E-BUSINESS,

THE FUNDAMENTAL
 E-BUSINESS
E-Business is defined as the complex fusion of business
processes, enterprise applications, and organizational
structure necessary to create a high performance
business model.
The E-Business advantageous :
Streamlining the business process
Improving productivity and efficiency
Shortening the delivery time to customer
Offering more competitive products/services to
customer
Improving customer service system
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 FOCUS OF E-BUSINESS
Traditional business focuses on product, price, &
channel distribution.
E-Commerce business focuses on the wider
market & online system, to get higher sales order
revenue.
E-Business focuses on ‘CUSTOMERS’ ! Focus on
what customers need and satisfaction
What do customers want ?
Shorter and on time delivery time
Committed customer care
Consistent competitive price
Treated & maintained personally
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 CUSTOMER’S NEED
Customer’s Fundamentals :
Don’t waste our time
Remember who we are
Make it easy for us to order and procure the service
Make sure your service delights us
Customize your products and service for me

Customers expect companies to continuously

improve the followings :
Speed
Convenience
Personalization
Price
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 TRANSFORMATION TO
E-BUSINESS
Why E-Commerce and Traditional Business
should transform into E-Business ?
Decrease time to produce and market new products
Reduce cost and time per transaction substantially
Reduce customer service cost dramatically
Reduce customer service time appreciably
Assure the ‘shorter and on time delivery’ to customer
Increase customer loyalty
Reach customers in the most effective way with
targeted offers
Increase profitability

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 Break time (videos)

https://www.youtube.com/watch?v=e
0A2o22uNzI
https://www.youtube.com/watch?
v=OKcdUT3ZSwA

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