COMMUNICATION FOR

MANAGERS
IMBA SEMESTER-8
Module:1
Chapter:1
Strategies for Successful Speaking and Listening
Dr. Aneri Shukla
CONTENTS
Strategies for improving Oral Presentations – Steps for preparing,
kinds of oral presentations, ways of delivering, strategies for effective
verbal and nonverbal delivery
Strategies for Reducing stage fright
Strategies for improving listening skills
Introduction
History of Oral Communication and the spoken word go to the times
beyond Aristotle, Cicero and other Greek and Roman philosophers.
In Indian context, Oral Communication has been the base formation
for the great Epics: Ramayan and Mahabharat.
Throughout each day, in personal or professional life, we orally
communicate with customers, colleagues, associates, supervisors.
Strategy of Oral Presentation: To Reflect
Favorably upon YOU.
Steps of Preparing Effective Oral
Presentations
Analyze the Select the
Determine the
audience and main idea for
Purpose
occasion message

Organize the Create visual

Research the
data and write aids
topic
the draft

Rehearse the
talk
1. Determine the Purpose
We communicate to produce a result. We wish something to occur as a
result of our words.
• To inform or instruct
• To persuade
• To entertain
2. Analyze the Audience and Occasion
As in writing, a knowledge of audience is significant for communicating
effectively.
3. Select the main ideas of the message
Selecting a theme or a main idea is to be done very initially. Gathering
additional information in support of the core ideas will help in creating
a sense or organized chaos.
Later, the same chaotic information will be formed to create complete,
thematic messages.
4. Research your topic
As an additional preparation, collect facts, data, information based on
solid research.
A well researched speaker will create a deeper, more lasting impact on
the minds of the listener.
New facts, new views, and new perspectives will enlarge and enhance
the horizon of the speaker.
5. Organize the data and Write the Draft
• An introduction
• A body/discussion
• A conclusion or summary
The PAL Model for organizing and writing the draft.
INTRODUCTION
• Porch: Opening Remarks, a preface, a preamble, a greeting.
• Aim: Purpose, WHY of the whole discussion, clear intent.
• Layout: Agenda, ‘divisio’ of the remarks, precise points to be covered
for the talk.
BODY/TEXT/DISCUSSION
• The body is the heart of the talk.
• There is support and final purpose of your presentation.
Summary/Conclusion
• Review or summarize what has been said, to draw inferences and
concluding remarks from the data.
6. Create Visual Aids
Understanding in priority if a visual aid is required or not. To include an
overhead of a visual aid in all oral presentations would be an odd
fallout from the necessity.

The question in discussion here is: ‘ would a visual aid add to the
understanding and support of the oral speech’
7. Rehearse the talk
Two purposes underlie rehearsals:
• More ease and comfort with the material.
• Can have the freedom of revising as and when necessary.
• While rehearsing, the following needs to be remembered:
i) Always imagine the audience in front of you.
ii) Use transitional phrases and sentences to ease the audience.
iii) Take each main point one at a time.
iv) Include visual aid as and when needed.
v) Anticipate questions from the audience.
vi) Be very time conscious.
Ways of Delivering Oral Presentations

Extemporaneous

Reading

Memorization

Impromptu Delivery
1. Extemporaneous: Speaking at the given opportunity with only a
small checklist to refer to.
• Preferred by seasoned speakers because this method emphasizes
more on eye contact, hand movement and relatedness with the
audience.
2. Reading: Most used approach for speakers who do not want to make
mistakes while reading.
3. Memorization: Few speakers have the art to memorize an entire
speech. In case of time taken in between the speech to remember or
move the memory, there is sure downfall of impression of the speech
and the speaker.
4. Impromptu: When speakers are called upon at the last moment to
offer comments.
Strategies for Effective Verbal Delivery

VOICE

Pitch Rate Volume Vocal Quality Pronunciation

Nisha, don’t do that. Nisha, don’t do that!

Nisha, don’t do that. Nisha, don’t do that!

Strategies for Effective Non-Verbal Delivery

Non-Verbal

Facial
Posture Movement Gestures Appearance
Expressions
Strategies for Reducing Stage
Fright
Each Student will choose a topic from the given list.
They will get 10 mins to prepare.
Each student will come up on the stage and speak from
their preparation.
Keeping notes is allowed.
 Time allowed is 5 mins.
List of Topics

1. Religion v/s Spirituality

2. Books v/s audio books
3. Work from home should be made permanent.
4. Work from home should not be made permanent.
5. The re-organization of Jammu and Kashmir
6. Should violent and harsh shows be banned from OTT platform?
7. Are Theaters dead with the onset of OTT Platforms?
8. Crypto Currency: A new fad or a secure step ahead?
9. What is the solution for increasing crimes against women in the country?
10. Should mother tongue be the only medium of instruction in schools?
11. Workplace mindfulness and counselling are just a way of pampering
employees, instead of bringing their work to the forefront.
12. Core strategy/idea to bring in communication revolution at workplace.
13. How important is it to be patient in Business and Management?
14. Is MBA necessary to be Successful in Business?
15. Should national anthem be played in cinema halls?
16. Does browsing at workplace reduce productivity?
17. Steps to address the falling attention span of students due to online education.
18. Power or Money? What will I choose?
19. Freedom is a myth.
20. Zero
Strategies for Effective Listening Skills