A

PRESENTATION
ON
STUDY ON CUSTOMER SATISFACTION
IN
JUNAGADH COMMERCIAL CO-OPERATIVE BANK LTD.
 A
SUMMER INTERNSHIP PROJECT REPORT
ON
“A STUDY ON CUSTOMER SATISFACTION IN JCOM”
AT
THE JUNAGADH COMMERCIAL CO-OPERATIVE BANK LTD.

Submitted to
Institute code: 789
Institute name :- CHRIST INSTITUTE OF MANAGEMENT
Under the guidance of
Prof. Jainisha Pandya
In Partial Fulfillment of the Requirement of the Award of the Degree of
Master of Business Administration ( MBA )
Offered by
GUJARAT TECHNOLOGICAL UNIVERSITY AHMEDABAD
Prepared by:-
BABI FARHANKHANJI A.
Enrollment no. :- 207890592023
M.B.A (Semester – III)
Month & Year :- September 2021
PLAGIARISM REPORT
COMPANY CERTIFICATE
COLLEGE CERTIFICATE
 .
• The Junagadh Commercial Co-Op. Bank Ltd. is the largest Co-operative Bank in the Junagadh
District – Gujarat Saurashtra.  The Junagadh Commercial Co-operative Bank Ltd was registered
under the Co- operative Society Act on Reserve Bank License no. GJ 521P, was established on
18th Feb. 1971. At that time the farmers, small shopkeepers and the workers of small villages used
to borrow money from “SHAHUKARS” at high rate of interest. Their life became miserable diem
per diem. Their life was ruined due to various kinds of exploitation.
• The entrepreneur of the bank, ‘Shri Chandrakant Malvia’, was aware about these problems. He
wished to free these peoples from the exploitation. After a lot of thinking, he felt that if a co-
operative bank is established in an economically backward area like Junagadh, the farmers, small
workers, businessmen and other people will get a relief from these and thus the Junagadh
Commercial Co-operative Bank came into existence.
 CONTINUE...
• The Bank was started with one branch at “Choksi Bazar” Junagadh. The working
of bank was started on 30th Sep, 1971 in Junagadh city under supervision of
highly knowledgeable manager Mr. Ambalal Shah. In the beginning, the bank
provides finance to farmer and small businessmen at feasible and low rate of
interest. The bank progressed at a slow and steady pace. Observing the progress
and working of bank, the surrounding for the expansion and opening of branches.
• On a way to succession of Banking, a younger co-operative leader “Shri Dollar
Kotecha” was elected as a Chairman in 1991. Under leadership of Dollar
Kotecha, bank achieved so many successful milestones.
 BANK PROFILE
• NAME : Junagadh Commercial Co-op. bank
• ADDRESS HEAD OFFICE : Chandrakant Malaviya Smruti Bhavan,
• Choksi bazar,
• Junagadh, Gujarat 362001
• DATE OF ESTABLISHMENT : 18-02-1971
• REGISTRATION NO. : se8821
• RESERVE BANK LICENCE NO. : GJ 521 P
• TOTAL BRANCHES : 13
• ADDRESS BRANCH OFFICE : Shop No. 1 to 3, Natraj Chembers, Nehrupark Co Operative Housing Soc Ltd,
Nr. Trimurti Multi Specialist Hospital
Bus Station Road,
Junagadh,  Gujarat 362001
• FOUNDER : Shri Chandrakant J. Malaviya
• TYPE OF BANK : Commercial Co-operative
 CONTINUE...
• CONTACT NO. : 0285-2634330
• E-MAIL : stb@jcombank.com
• CHAIRMAN : Ashish J. Mankad
• GENERAL MANAGER : Rajesh Maradia
• MANAGING DIRECTOR : Popatlal D. Gadhvi
• INTERNAL AUDITOR :
• WORKING TIME : 10:00 a.m to 4:00 p.m
• WEEK OFF : Sunday
 MAJOR PLAYERS
• HDFC Bank
• State Bank of India
• ICICI Bank 
• Axis Bank
• Kotak Mahindra Bank
• IndusInd Bank
• Yes Bank
• Punjab National Bank
• Bank Of Baroda
• Bank Of India
 VISION & MISSION OF JCOM BANK
• Vision:
• Junagadh Commercial Cooperative Bank’s aim is to provide a best service
to the common people.
• Mission:
• To provide Banking Facility to the people nearby at lesser rate and
achieve brand image.
 SWOT Analysis
• Strength:
• The Reputation and the Brand Image the bank carry, they have tag line “Customer always king”.
• Bank have highly Experienced Staff.
• They have good team efforts.
• Weakness:
• They are unable to explain customer regarding variousthings.
• They are giving late services tocustomer.
• They are still not focussing on new financial services offered by other banks like insurance policies and
mutualfunds.
 CONTINUE...
• Opportunity:
• The bank have image so it show its presence in the own state.
• The bank have good opportunity with other banks.
• Threats:
• Investment in other financial institution.
• The banks nearby are offering similar services at less interest rate.
 LITERATURE REVIEW
• SUMEET GIRAM (2014) Writes that The Urban co-operative Banks by its
vast numbers and membership along with its local appeal have become an
important sector in the area of banking and finance. RBI inspection and
periodical government audit of UCBs did not show any worth recording
changes in the non professional attitude of the board of director. The RBI
made an attempt by introducing a code of conduct to the Board of Directors
and also expected that they will follow the same. From the above extract, it is
clear that the paradigm shift of mind set in the board of directors collectively
and directors individually, becomes a major management of JCOMs.
 RESEARCH OBJECTIVES
• The Objective of the study of Co-operative Banking is to know the origin
of Co-operative Banks in India.
• To know the role of Co-operative banks in India.
• To know the importance of Co-operative Banks in India.
• To know the types of Co-operative Banks.  
• To know the Development of Co-operative Banks in India.
Which type of account do you hold?
Are you satisfied with the service of the bank?
Are you satisfied with adequate facilities in
the bank?
Are you satisfied with the computerized services of the bank?
 SUGGESTIONS
• The bank has to increase job for youngster because to work effectively and efficiency.
• The bank has to improve services to satisfy consumer.
• Different department must be there so to decrease work load.
• The bank should provide different scheme to customer.
• The bank should decrease the rate of interest on different types of loans.
• Work rotation should be there so to get experience of different work.
• The bank should expand more in urban areas so increase more customer.
• The bank should improve services to increase customer.
 CONCLUSION
• The researcher has seen that the data is more changing due to deflation
and government’s new policies. The bank has to increase speed because of
competition in the market. The bank has to expand its branch to increase
more customer.
 BIBLIOGRAPHY
• https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.j
combank.com/&ved=
2ahUKEwiLvcTztL30AhXDxzgGHQgcD4EQFnoECBIQAQ&usg=
AOvVaw2qYin0glrRX5GkNNNqPJv
• https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.j
combank.com/wp-content/uploads/
2020/07/ANNUAL-REPORT-2016-17.pdf&ved=2ahUKEwiLvcTztL30
AhXDxzgGHQgcD4EQFnoECCUQAQ&usg=AOvVaw3Z1WkTR1r0W_
8aV7xoe-M
THANK YOU