NCE-T Fault Data Collection Guide

1 Fault Data Collection Process

2 Fault Data Collection Procedure

3 FAQs

4 Help-Seeking

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NCE-T Fault Data Collection Guide Process Procedure FAQs Help-Seeking

Overall Collection Process

1 Navigation Path 2 Detailed Process 3. FAQs

Navigation Path to Collection Account Collection Task Collection Result FAQs and Help-
Fault Data Collection Configuration Management Overview Seeking

1. Fault data collection is a built- 1. Synchronize NEs (if 1. Method 1: Collect fault data using 1. NE-level data 1. FAQs
in function of NCE and does any). the default template. 2. Board-level data 2. Contacts
not need to be deployed 2. Configure the NE login 2. Method 2: Collect fault data using 3. Log-level data
independently. account and password a custom template.
2. The navigation path to the separately. 3. Method 3: Collect fault data
fault data collection function 3. Configure the NE login based on fault scenarios.
is as follows: Open the protocol and port 4. Note: After a collection task is
Network Management app number correctly. created, you need to manually
and choose Maintenance > start the task.
Test and Diagnose > Fault
Diagnosis from the main
menu.

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NCE-T Fault Data Collection Guide Process Procedure FAQs Help-Seeking

Pay attention to the following steps involved in the collection process:

Navigation path: Open the Network Management app and choose Maintenance > Test and
1 Diagnose > Fault Diagnosis from the main menu.

Dedicated account: Before collecting fault data, you must configure a dedicated account to prevent the account
2 from being kicked out during data collection.

3 Task startup: After a collection task is created, click Start in the Operation column to start the task.

4 Data deletion: Data on the server is deleted synchronously once the task is deleted. Save the collected data promptly.

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NCE-T Fault Data Collection Guide

1 Fault Data Collection Process

2 Fault Data Collection Procedure

3 FAQs

4 Help-Seeking

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 Collection Collection
NCE-T Fault Data Collection Guide Process Procedure FAQs Help-Seeking

Navigation Path to
NE Configuration Collection Task Management Collection Result
Fault Data Collection

NCE Version ： NCE-T V100R019C00SPC601

Navigation path: Open the Network Management app and choose Maintenance > Test and
Diagnose > Fault Diagnosis from the main menu. Then click Fault Data Collection.

1 2

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 Collection Collection
Help-Seeking
NCE-T Fault Data Collection Guide Process Procedure FAQs

Navigation Path to
NE Configuration Collection Task Management Collection Result
Fault Data Collection

Fault Data Collection > NE Configuration

(Optional) Synchronize the NE list if NEs in the physical (Mandatory) Configure the NE login protocol, port number,
1 topology view have changed.
2 account, and password.

Note: The NE account must have the highest permission and cannot be the same as those configured for NEs on the physical
topology. Otherwise, the collection fails.
3 You are advised to enable or disable the SSL protocol based on the NCE usage policy.

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NCE-T Fault Data Collection Guide Process Procedure FAQs Help-Seeking

Navigation Path to
NE Configuration Collection Task Management Collection Result
Fault Data Collection

Collection Task Management > Create Task

Method 1: Collect fault data using the default template.

Advantage: The collected fault data is complete.
Disadvantage: The collection takes a long time.
Application scenario: Full collection is required and the collection time is sufficient.

Note: A maximum of 50 NEs

can be selected for a task.

Available NEs

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 Collection Collection
NCE-T Fault Data Collection Guide Process Procedure FAQs Help-Seeking

Navigation Path to
NE Configuration Collection Task Management Collection Result
Fault Data Collection

Collection Task Management > Create Task

Method 2: Collect fault data based on fault scene. Advantage: The collection is efficient. Disadvantage: Only fault data defined for
specific scenarios is collected.
Application scenario: The collection frequency is low, and you are familiar with the collection items in different fault scenarios. You are
advised to perform fault data collection under the guidance of maintenance experts.

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NCE-T Fault Data Collection Guide Process Procedure FAQs Help-Seeking

Navigation Path to
NE Configuration Collection Task Management Collection Result
Fault Data Collection

After a task is created, click Start to

1 Finish the task creation. 2 manually start the task.

Concurrent specifications: A maximum of three tasks can be executed

concurrently, and the data of a maximum of 10 NEs can be collected
concurrently in one task.
Stop: After you click Stop, wait for a while until the task is completely
stopped. After a task is stopped and started again, the collection is not
resumed, and all data will be recollected.
Click OK. The Start: If you click Start after the collection task is complete, the Confirm
task creation dialog box is displayed, as shown in the following figure.
is complete.

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NCE-T Fault Data Collection Guide Process Procedure FAQs

Navigation Path to Collection Task Collection Template Collection Script

Network Management NE Configuration Collection Result
Fault Data Collection Management Management Management

Download the collection result after the collection is complete.

Level-1 directory under the

compressed package

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NCE-T Fault Data Collection Guide

1 Fault Data Collection Process

2 Fault Data Collection Procedure

3 FAQs

4 Help-Seeking

Department: Transmission Maintenance WDM Tool Service

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NCE-T Fault Data Collection Guide Process Procedure FAQs Help-Seeking

FAQ 1: What are the common error messages? What do they mean respectively?

Error message 1: The NE collection conflict. Please wait for other tasks to complete.
Meaning: The NE in the current task is the same as that in an ongoing task.

Error message 2: The XXX connection protocol information of this NE is not available. Correctly configure it on the NE
Configuration page and collect the NE information again.

Meaning: The dedicated account for fault data collection is not configured.

Error message 3: This NE failed to be connected using the XXX connection protocol. Check whether the NE connection
parameters configured on the NE Configuration page are correct or the network is reachable.

Meaning: The dedicated account for fault data collection is incorrect, the NE is powered off, or the network is faulty.

Error message 4: The number of tasks has reached the upper limit 10, please delete some tasks and create them again!
Meaning: A maximum of 10 tasks can be created. If the number of existing collection tasks exceeds 10, no more tasks can be
created.

Department: Transmission Maintenance WDM Tool Service

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NCE-T Fault Data Collection Guide

1 Fault Data Collection Process

2 Fault Data Collection Procedure

3 FAQs

4 Help-Seeking

Department: Transmission Maintenance WDM Tool Service

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 Collection Collection
NCE-T Fault Data Collection Guide Process Procedure FAQs Help-Seeking

Version Mapping
https://support.huawei.com/carrier/docview!docview?nid=DOC1100621346&amp;path=PBI1-7275726/PBI1-8132359/PBI1-250412565/
PBI1-22752497&amp;detailId=PBI1-250995281&path=PBI1-7275726/PBI1-8132359/PBI1-250412565/PBI1-22752497/PBI1
-22752500/PBI1-23324829/PBI1-23324831/PBI1-250995281

Documentation Community for Maintenance Tools

http://3ms.huawei.com/hi/group/3445/threads.html#category=1464067

Contacts for Tool Problem Feedback

 NCE unified southbound: Liu Hao 00406585

 Transmission maintenance tools: Luo Fei 00250557/Jin Zhixu WX621648

Department: Transmission Maintenance WDM Tool Service

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NCE-T Fault Data Collection Guide

Thank You!

Department: Transmission Maintenance WDM Tool Service

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