Transition - Playback Sessions

Network Tower

JM Huber : Vincent, Sebastien Thibaud, Harold Parker, Rene Driessen, Al Bonaria

TCS : Gokulavaani, Satish Kumar , Arvind S

20th August 2021

Agenda

KT Playback Overview

1 Network Transition Playback

2
Playback Summary
3

4
Artifacts & Action Items

5
Evaluation / Feedback
(Rating and Sign-off)

2 Document Classification
KT Playback Overview

What is it? Playback sessions are meetings where TCS associates demonstrate their understanding of knowledge
acquired from JMH and are evaluated by the JMH SMEs and Leads

Who participates? TCS associates, JMH SMEs / Leads

When does it happen? Sessions are scheduled by JMH Project Manager per the transition schedule

What happens during a typical playback TCS associates demonstrate their knowledge acquired. They may use SOPs, Presentation deck, or outline
session? solutions to scenarios or case studies presented by JMH SMEs and/or Leads

What happens if the playback session goes At each session, JMH SMEs/Leads are asked to rate TCS’ level of understanding. The ratings are
well? What happens if more knowledge recorded in the playback evaluation sheet. If an unsatisfactory rating is received, TCS will collect the
transfer is needed? feedback and reschedule a follow-up session.

Evaluation
Rating (Score) Technical Functional
TCS did not demonstrate fundamental level of their technical TCS did not demonstrate fundamental level of their functional
Unsatisfactory (1)* understanding of the topic understanding of the topic

Satisfactory (2) TCS demonstrated their fundamental level of technical TCS demonstrated their fundamental level of functional
understanding of the topic understanding of the topic

TCS demonstrated their technical understanding of the topic TCS demonstrated their functional understanding of the
Exceeded Expectations (3) beyond expectation topic beyond expectation

* Unsatisfactory rating for any playback topic leads to a follow-up playback sessions
3 Document Classification
Network Tower | ITSM Process
Week-2 - KT KT Sessions Planned KT Sessions Completed Huber SMEs TCS SMEs
Status [Green] 4 4 Vincent, Sebastien, Harold, Gokulavaani, Satish Kumar, Arvind S
Rene and Al Bonaria

Topics Discussed Activities in Progress

 ITSM Process and Management • NA
• Incident/change/Problem Management and its process
 Email communication is followed to raise any incident and
Sebastin & Team will connect through Zoom Meeting
 Tool used in Huber is BMC trackit for creating Changes
 We have Change Request template to raise a change
 No Specific MIM process followed in coordinating with
different towers. For more critical outage Sebsatin is first
point of contact
 Service Request Management for Firewall/Switch port
etc.
• Major outages seen in JM Huber infra for both DC & Remote
locations Focus activities for next week
 WAN Link outage at one remote site
 Electric circuit breakage at one of remote site • KT Session with SYSADMIN team to deeply understand the roles &
• Frequent Incident/Changes/Request in JM Huber responsibilities
 VLAN change • KT session Network Firewalls
 Firewall port open

4 Document Classification
Network Tower | Network Security
Week-2 - KT KT Sessions Planned KT Sessions Completed Huber SMEs TCS SMEs
Status [Green] 4 4 Vincent, Sebastien, Harold, Gokulavaani, Satish Kumar, Arvind S
Rene and Al Bonaria

Topics Discussed Activities in Progress

 Network Security/IDS/IPS • NA
• High level overview of firewalls in JM Huber environment
• Overview of Cisco Security manager (CSM) to manage firewall
 Firewalls are grouped by business units and remote
locations
 Firewall Naming Standard (BU, City, FW Segmentation,
Identity (01/HA) )
• Overview on VPN user Profiles
• VPN access managed by Okta Authentic AD group
• Classification of Firewalls
 Guest Firewalls, Backup Firewalls, Separation Firewalls,
VPN Firewalls
 S2S VPN
• Security Compliance & Vulnerability
Focus activities for next week
 Tools used for Vulnerability scanning are Crowdstrike,
Qualies, Canna
 Penetration testing is done annually, and Vulnerability
scans are done every 1 week in JM Huber Environment
• Minecast is the tool used to analyze malicious and spam
contents in Email
• Incident management system (Email account has been setup
internally whoever receive a suspicious mail should send to
management system for vetting)
5 Document Classification
Network Tower | Open Topics
Week-2 - KT KT Sessions Planned KT Sessions Completed Huber SMEs TCS SMEs
Status [Green] 4 4 Vincent, Sebastien, Harold, Gokulavaani, Satish Kumar, Arvind S
Rene and Al Bonaria

Topics Discussed Activities in Progress

 Open Topics • NA
• DR Drills will be done by Enterprise team on yearly basis
• New device/ Network equipment implementation, BOM
(Bill of material) will be prepared by TCS by understanding
the requirement with site contact and should send it to
JM Huber Enterprise team
• 24/7 support in JM Huber is handled by Network
Enterprise team only during major outages and urgent
requirement
• CMDB management - There is no CMDB management
followed in Huber
• All network tools and device access is managed by Focus activities for next week
Sebastian and team
• Understood the scope of TCS network team managing TCS
Ashburn & Franklin DCs

6 Document Classification
Network | Playback Summary
Week-2 - KT KT Sessions Planned KT Sessions Completed Huber SMEs TCS SMEs
Status [Green] 4 4 Vincent, Sebastien, Harold, Gokulavaani, Satish Kumar, Arvind S
Rene and Al Bonaria

Summary Questions
• ITSM Process and Management • What is scope of TCS network team to shadow JM Huber
• Network Security/IDS/IPS Network during secondary support
• Open topics

Observations
• Need standardize ITSM process and CMDB management

7 Document Classification
Artifacts & Action Items
Documents received and reviewed Link
NA NA

Follow-up action Item Owner Status

Access to JM Huber Teams JM Huber WIP

Access to ticket portal JM Huber Open

Network documents /Diagrams/Inventory JM Huber WIP

Incident ticket dump 6 months JM Huber Open

Cisco Meraki Dashboard/Network Devices access JM Huber Open

Requested for location details along with site operation hours, criticality of JM Huber Open
the sites (Tier1, Tier2, Tier3 classification)

8 Document Classification
Feedback / Evaluation Rating
Request for Feedback / Ratings

Sub-Tower JMH Manager / TCS SME Playback Ratings Remarks

Lead
Network Tower Harold Park Gokulavaani 3 Harold said we had a minor corrections and Team is showing full
engagement. The questions presented by the team throughout
the KT were rooted in trying to gather additional detail and were
relevant to the topic at hand.

10 Document Classification
Thank You