Non Verbal Communication

Group Members
Malaika, Sabah, Neelum, Anam
 Second Page

Contents

• History of Non Verbal Communication

• Introduction to Non verbal Communication
• Types of Non Verbal Communication
• How to improve your non verbal communication
skills
• Importance of Non verbal Communication in
Business
Non Verbal Communication Forms
a
Kinesics

• Is the interpretation of body motion communication such

as Facial expressions and gestures, non verbal behavior
related to movement of any part of body or the body as a
whole
• Basically four types
 Emblems
 Illustrators
 Affect and displays
 Regulators
Gesture

Hands and Body Movements

• Emblems
• Illustrators
• Affect displays
• Regulators
Emblems

• Non verbal cues, not always consistent cross-

culturally!

Hello
Goodbyes
Traffic Police
Umpires
Ok symbol Number 2 etc
Thumbs up
Zero Victory Approval
Number 3 Peace Obscene in
Obscene in Insult in Middle east
Australia and England
Europe
Oculesics
• Subcategory of Kinesics
• the study of eye movement, eye behavior, gaze, and eye-
related nonverbal communication

• pupil dilation, eye movement, blinking, and gaze direction.

• Eye contact indicates interest, opennesss, and sometimes even

arousal, though aggressive eye contact--or staring--can be
interpreted as a sign of hostility.  In addition to this, lack of eye
contact also transmits a message, oftentimes that the listener is
bored and/or is not paying attention.  It must be noted that culture
plays a role in oculesics, for the necessity of eye contact and the
civility it provides in American culture differs greatly from an Asian
culture, for example, where eye contact is often considered rude
(DeFleur, 2005). 
Illustrators

Non Verbal Description with speech

Shape Movement
Position Size
/Direction

Call me
Affect and displays
Body or more frequently facial and hand movements that
displays a certain affective state i.e emotions

Anger Disgust Abashing Praise

Excitement

Sadness
Regulators

• Permission for coming in

• Permission for asking questions
• Nodding your head(slow/medium/fast)
• Ending your talk
Body Postures/Eye Movements
• Posture can reflect emotions, attitudes and intentions.
• An open posture can be used to communicate openness
or interest in someone and a readiness to listen, whereas
the closed posture might imply discomfort or disinterest.
Kinesics examples
Haptics

• Where people and animals

communicates via Touching
• Touch is the most effective means to
communicate feeling and emotions
• Touch can be of different types caring,
supportive,
friendly,encouraging,suggestive,grabbing,
offensive, dominant
• Is used to show intimacy or power/control
Examples
Paralanguage

• Component of non verbal communication

• Non verbal cues of the voice
• It more specifically communicates how
we speak
• Includes both intentional and
unintentional messages
Elements of
Paralinguistic/Paralanguage

• Quality
• Volume
• Pace/rate
• Articulation
• Voice Modulation
• Pronunciation
• Pauses
Chronemics

• Use of time in non verbal communication

• How to frame time
• How you manage time
• How you value yours and other time
• Monochromic time system attitude of not
wasting time
• Polychromic time system can do many
things at one time
Proxemics
• Study of how we communicate with the
space around us
• It involves how we arrange personal
space and what we arrange in it.
• the study of spatial distances between
individuals in different cultures and
situations
There are 4 categories in Proxemics mainly
• Intimate (touching to 10”) for close friends & family
• Casual-personal (18” to 4’) for informal
conversations
• Social-consultative (4’ - 12’) for formal
interactions
• Public (more than 10’) addressing groups of
people