BHAGWAN MAHAVIR UNIVERSITY

BHAGWAN MAHAVIR COLLEGE OF PHARMACY

SUBJECT NAME : COMUNNICATION SKILL

SUBJECT CODE : 1040201105
TOPIC : LISTENING SKILL
CLASS : 1ST SEM B PHARMA
ACADEMIC YEAR : 2021-2022

BY: GUIDED BY :
ADITYA RAJPUT SIDHARTH SHAH SIR
AKSHAY KUMAR
AYUSH PATEL
DIVA MITTAL
PANCHAM SHARMA ❤️‍🔥 PARINA
SHARMA
 Listening Skills

Active listening is one of the most essential component of

communication skills. One of the most common mistakes maximum
individuals can make is confusing hearing and listening. Hearing is
merely noting that someone is speaking. Listening, however, is making
sense of what is heard and requires the individual to constantly pay
attention, interpret, and remember what is heard. Hearing is passive;
listening is active. The passive listener is much like a tape recorder. If
the speaker is providing a clear message, the listener will probably get
most of what is said. Active listening requires the listener to hear the
words and identify the feelings associated with the words. There are
four essential requirements for active listening:
• Intensity
• Empathy
• Acceptance &
• Willingness to take responsibility for completeness
Traits of a good Listener
 Definition of Listening

 Listening is the ability to accurately receive and interpret

messages in the communication process.
 Listening is key to all effective communication, without the
ability to listen effectively messages are easily misunderstood.
 An active process of getting information, ideas.
So From the above definitions we come to a conclusion that
“Listening is the process of receiving, constructing meaning
from, and responding to spoken.
 Listening Skill Includes
Just listening to the words is Listening Skill Includes
not enough a good listener
has to pay attention even to
the non-verbal
communication of the
speaker.
Process of Listening
Process of Listening

Feedback
Evaluating
Remembering

Understanding
Receiving
 Receiving
It is the intentional focus on hearing a
speaker’s message.
This stage is represented by the ear because it
is the primary tool involved with this stage of
the listening process.
 Understanding

In the understanding stage, we attempt

to learn the meaning of the message,
which is not always easy. In this stage
the decoding processes for the message
delivered take place.
It is actually deciding what the message
means to you
 Remembering

Remembering begins with listening; if you

can’t remember something that was said, you
might not have been listening effectively.
However, even when you are listening
attentively, some messages are more difficult
than others to understand and remember.
Highly complex messages that are filled with
detail call for highly developed listening
skills for remembrance.
 Evaluating

The fourth stage in the listening process

is evaluating. Evaluations of the same
message can vary widely from one
listener to another. The stages two,
three, and four are represented by the
brain because it is the primary tool
involved with these stages of the
listening process.
 Responding or feedback
Responding is sometimes referred to as feedback. It
is the fifth and final stage of the listening process.
Your reaction to the message. It can be emotional
and intellectual. Responding
This stage is represented by the lips because we
often give feedback in the form of verbal feedback;
however, you can just as easily respond
nonverbally.
Importance of Listening

Listening is the first and the foremost communication skill that we learn in our
lives. It has great importance in our everyday life such as:
 It helps in learning.
 It increases one’s understanding and limits judgements.
 It reduces stress and tension and also increases productivity.
 It resolves conflicts and improves relationships.
 It relieves boredom.
 It can improve work quality on job because it is the most frequent type of
on-job communication.
 It builds Empathy.
 It enhances Leadership Skills.
 It plays a vital role in providing Feedback.
Suggestions for Improving Active Listening
Skills
 Make Eye Contact.
 Exhibit Affirmative Nods and Appropriate Facial
Expressions.
 Avoid Distracting Actions or Gestures:
 Ask Questions.
 Paraphrase.
 Avoid Interrupting the Speaker.
 Do Not Talk Too Much:
 Listen even with your eyes and try to listen the unsaid.
A ll.