PHRASES TO AVOID IF YOU WANT

TO SOUND CONFIDENT
“Does that make sense?”
What to say instead: “What are your
thoughts?” or “I’d like your input on this.”
1. I want to know what you're thinking
2. Let me know your thoughts.
Maybe we should try ...”
What to say instead: “Let’s try…” or “It’s
a good idea to try…”
“I’m not positive, but …” or
“I’m not sure, but…”
What to say instead:
Whatever you were going to say after the
“but”

It’s an easy rule that bears repeating: Don’t

put yourself down. Ever.
“In my opinion ...”

What to say instead: Nothing

 VIDEO

Why You're NOT Confident

in Speaking English (Yet)
 REASONS OF OUR “ NOT CONFIDENCE”
1.- You weren’t trained to speak english all the time
2.- Your brain tells you, “you are not confident”.
3.- Comparing yourself with others
4.- You dont act like one
5.- You’re still starting in the industry
How to Boost Confidence
When Speaking With Cust
omers On The Phone
 Boost Confidence”
1- Study your products and service
2.- Know where to find the answers
3.- Prepare your elevetor responses
4.- Set expectations with your costumers
5.- Breath
6,-Sit properly. Your posture is important.
7.- Tone is everything
8.- Try to imagine someone you know
9.- Dress up for work