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Computor Application in Front Office
Computor Application in Front Office
Brand: Well known PMS brands are considered reliable which may help
bigger hotels to decide upon selecting hotel management software based on
their brand image.
Cost of Operation: The hardware (computer, printer, back-up discs etc) used
by the PMS should be replaceable at a reasonable cost. Costs for operating
supplies, such as paper and cartridges should also be reasonable. Systems
that require such hardware part which cannot be obtained economically,
readily and locally should be avoided.
Points to consider while selecting a PMS
Ease of Installation: Hotel’s operate 24hrs a day and 7 days a week, so any
disruption in the continuous operation of its PMS can affect the hotel and its
guests. Before selecting a new PMS, the FOM should thoroughly investigate the
amount of time required in the installation of the new system. Installation time
and its actual cost must be a common consideration in the selection of a new PMS.
Ease of Use: New Front Office employees must learn how to use the PMS. The
ease with which they can learn the system is a factor in reducing training costs and
increasing the pace at which new employees become comfortable operating the
system.
Maintenance Requirements: Like any other hotel equipment, the PMS must be
properly maintained to operate efficiently. The cost of effective preventive
maintenance may vary from one PMS to another. The FOM must determine and
understand the time and money required to minimize down time and to maximize
system efficiency by providing routine, ongoing maintenance.
Improves co-
Increases speed
ordination among
Reduces error and guest
different hotel
satisfaction
departments
Reservation Module includes the following features:
It manages all aspects of the guest folio It allows the viewing or printing of folio It consolidates all transactions and
including debits, credits, adjustments, details and summary information. produces and accurate bill, enabling a
transfers and allowances. speedy checkout.
Reporting
Module • The reporting module has various formats which
includes allow the management to retrieve operating or
financial information at any point of time. With
the this module, the management can quickly access
information such as the availability of rooms on a
following
particular day, the number of guests arriving on a
specific day, listing of guest’s folio balances,
outstanding balance reports etc
features:
Night Audit Module
This module provides information required for basic accounting as well as financial
management of the hotel. Its main features are:
• Integration of account receivable, account payable, material management,
ledgers, and payroll in the financial accounting system.
• An accounting system facilitates the administration in audit reconciliation on a
daily basis, comparing of cash with raised vouchers, etc.
• Monthly information regarding balances, profit and loss statements is also
prepared.
• Provides timely updated and accurate financial information to accounts
receivable for future financial control.
• Forecasts daily cash flow for better cash management.
• Comparison of budgeted to actual revenue and related expenditure is efficiently
managed.
• Timely financial statement of account is made available
F&B CONTROL SYSTEM:
This is the most important area of concern as a major POS which can raise
revenue and create a lot of savings through control of F&B by minimising
wastage of material.
An efficient control system should establish standards of raw material
usage in order to minimise wastage.
This should also control and check beverage consumption through the
POS.
HUMAN RESOURCE INFORMATION SYSTEM (HRIS):
• A CRS is used for a chain or group of hotels to enable the sale of their
rooms more effectively.
• The CROs (Central Reservation Offices) are linked for an effective and
real time management
• It primarily works on WAN- Wide Area Network
• Examples are: MARSHA, TAJ, Leading Hotels of the World,
WELCOMNET, Holiday Inn World Wide, OCC (Oberoi Call Centre), and
more
• The CRS can operate in two ways. One, it can be a CRS for one group of
hotels in different locations (affiliate members). Second, it can sell
rooms belonging to different hotels which are not connected or linked
to each other but use the services of the CRS to sell their rooms on a
wider scale thus reducing their investment and reaching a greater
market which may not have been possible on their own.
CENTRALISED RESERVATION SYSTEM (CRS):
A GDS can link services, rates and bookings consolidating products and services across all
three travel sectors: i.e., airline reservations, hotel reservations, car rentals, and
activities.
GDS is different from a computer reservations system which is a reservation system used
by the respective vendors. Primary customers of GDS are travel agents (both online and
office based) to make reservation on various reservations systems run by the vendors.
GDS holds no inventory, the inventory is held on vendors reservation system itself. A GDS
system will have real-time link to the vendors’ database.
GLOBAL DISTRIBUTION SYSTEM (GDS):
SALES AND MARKETING MODULE: This module aids the sales and
marketing professions to target potential guests and effectively manage
customer relationships.
AMADEUS
Fidelio hotel management software is a completely integrated system package. Fidelio headquarter is
in Munich, Germany. This EMS maximizes the efficiency of the hotel. It is a highly flexible system. Its
uniform and user friendly programme means that the hotel employees can learn this system quickly.
Fidelio has pulled down menus which help and assist the user at every step and only short term training
to staff is required.