ISO 10018:202X

Revision Overview
Quality management systems —
Guidelines on people engagement

ISO/TC176 TG 01
 Purpose

The purpose of this presentation is to:

• provide a summary of ISO 10018:202X, Quality management
systems — Guidelines on people engagement.

Note: Although this standard is intended to address these concepts in relation to quality
management systems and standards, they can be applied to other management systems,
standards, and disciplines.
Note: Quality culture is further addressed in detail in ISO 10010

ISO/TC 176/TG 01
 Introduction

Introduction to ISO 10018:202X

• This standard provides gives guidelines for engaging people in an
organization’s quality management system and on enhancing their
involvement and competence within it.
• People engagement is the emotional commitment that people have to
the organization and its goals.
• Their engagement with the quality management system is an extension
of this emotional commitment.
• Published 2020 (schedule)
ISO/TC 176/TG 01
 Content – Part 1

Contents of ISO 10018:202X

• Foreword
• Introduction
• 1 Scope
• 2 Normative references
• 3 Terms and definitions
• 4 Strategy
– 4.1 Considerations
– 4.2 Link to ISO 9001 and other quality management standards and systems
– 4.3 Potential action steps
– 4.4 Potential benefits
ISO/TC 176/TG 01
 Content – Part 2

Contents of ISO 10018:202X

• 5 Quality culture
– 5.1 Considerations
– 5.2 Link to ISO 9001 and other quality management standards and systems
– 5.3 Potential action steps
– 5.4 Potential benefits
• 6 Leadership
– 6.1 Considerations
– 6.2 Link to ISO 9001 and other quality management standards and systems
– 6.3 Potential action steps,
– 6.4 Potential benefits
• 7 Training and development
– 7.1 Considerations
– 7.2 Link to ISO 9001 and other quality management standards and systems
– 7.3 Potential action steps,
– 7.4 Potential benefits ISO/TC 176/TG 01
 Content – Part 3

Contents of ISO 10018:202X

• 8 Knowledge and awareness
– 8.1 Considerations
– 8.2 Link to ISO 9001 and other quality management standards and systems
– 8.3 Possible action steps
– 8.4 Potential benefits
• 9 Improvement
– 9.1 Considerations
– 9.2 Link to ISO 9001 and other management standards and systems
– 9.3 Possible action steps
– 9.4 Potential benefits

ISO/TC 176/TG 01
 Main Changes

This second edition cancels and replaces the first edition

(ISO 10018:2012).
Main changes of the ISO 10018:202X revision
• in accordance with the revised ISO Quality Management principles,
"people involvement" has been changed to "engagement people";
• the different clauses have been linked to those in ISO 9001:2015.
• competence has been transferred from ISO 10018 to the revised
ISO 10015.

ISO/TC 176/TG 01
 Benefits

Benefits of using ISO 10018:202X

• A strong positive quality culture where people agree upon and care
deeply about organizational values,
• Can improve business performance and motivate people and
coordinate their behaviour towards a vision and specific performance
goals,
• When people are engaged, organizations perform better,
• Greater clarity in people understanding their individual roles in
implementing the strategy,
• Can be applied to other management systems, standards, and
disciplines.
ISO/TC 176/TG 01
 Summary

The ISO 10018:202X standard provides:

• concepts for improving people engagement;
• guidance on how changes can be made to the level of people engagement
within organizations of all types and sizes;
• methods to develop and manage the strategy of people engagement
including:
– involvement and contributions of interested parties;
– clarifying individual roles in implementing the strategy;
– development of people’s competence;

ISO/TC 176/TG 01
 For more information

• To obtain a copy of ISO 10018:202X

– http://www.iso.org/iso/store.htm

• ISO TC 176 homepage

– https://committee.iso.org/home/tc176

• ISO Online Browsing Platform

– https://www.iso.org/obp/ui/#search

ISO/TC 176/TG 01