Professional Documents
Culture Documents
Sales Mangement Process
Sales Mangement Process
PERSONAL
SELLING AND
SALES
MANAGEMENT
Slide 20-2
SCOPE AND SIGNIFICANCE OF
PERSONAL SELLING AND
SALES MANAGEMENT
Slide 20-6
SCOPE AND SIGNIFICANCE OF
PERSONAL SELLING AND
SALES MANAGEMENT
Slide 20-8
How salespeople create value for customers
Slide 20-9
THE MANY FORMS OF
PERSONAL SELLING
• Order Taking
Outside Order Takers
Inside Order Takers, Order Clerks,
or Salesclerks
Inbound Telemarketing
• Order Getting
Outbound Telemarketing
Slide 20-13
Comparing order takers with order getters
Slide 20-14
How outside order-getting salespeople
spend their time each week
Slide 20-16
THE MANY FORMS OF
PERSONAL SELLING
Slide 20-17
THE PERSONAL SELLING PROCESS:
BUILDING RELATIONSHIPS
Slide 20-22
Stages in the personal selling process
Slide 20-23
THE PERSONAL SELLING PROCESS:
BUILDING RELATIONSHIPS
• Preapproach
• Approach
Slide 20-25
THE PERSONAL SELLING PROCESS:
BUILDING RELATIONSHIPS
• Presentation
Stimulus-Response Format
• Stimulus-Response Presentation
• Suggestive Selling
• Presentation
Need-Satisfaction Format
• Need-Satisfaction Presentation
• Adaptive Selling
• Consultative Selling
Slide 20-28
THE PERSONAL SELLING PROCESS:
BUILDING RELATIONSHIPS
• Presentation
Handling Objections
• Acknowledge and Convert the Objection
• Postpone
• Agree and Neutralize
• Accept the Objection
• Denial
• Ignore the Objection
Slide 20-30
Techniques for handling objections
Slide 20-31
THE PERSONAL SELLING PROCESS:
BUILDING RELATIONSHIPS
• Close
Trial Close
Assumptive Close
Urgency Close
Final Close
• Follow-Up
Slide 20-32
THE SALES MANAGEMENT PROCESS
Slide 20-37
The sales management process
Slide 20-38
THE SALES MANAGEMENT PROCESS
Slide 20-40
THE SALES MANAGEMENT PROCESS
• Customer
Major (Key) Account Management
• Product
Slide 20-42
THE SALES MANAGEMENT PROCESS
Slide 20-47
Account management policy grid grouping
customers according to the level of
opportunity and a firm’s competitive sales
position
Slide 20-48
THE SALES MANAGEMENT PROCESS
• Job Description
• Emotional Intelligence
Salesforce Training
Slide 20-49
U.S. sales force composition and change
Slide 20-51
U.S. sales force composition and change
Slide 20-52
U.S. sales force composition and change
Slide 20-53
U.S. sales force composition and change
Slide 20-54
THE SALES MANAGEMENT PROCESS
Salesforce Training
Slide 20-55
THE SALES MANAGEMENT PROCESS
Behavioral Evaluation
Slide 20-57
THE SALES MANAGEMENT PROCESS
Slide 20-58
Personal Selling
Slide 20-82
Sales Management
Slide 20-83
Relationship Selling
Slide 20-84
Partnership Selling
Slide 20-86
Order Getter
Slide 20-87
Missionary Salespeople
Slide 20-88
Sales Engineer
Slide 20-89
Team Selling
Slide 20-90
Personal Selling Process
Slide 20-91
Stimulus-Response Presentation
Stimulus-response presentation is a
presentation format which assumes that
given the appropriate stimulus by a
salesperson, the prospect will buy.
Slide 20-92
Formula Selling Presentation
Slide 20-93
Need-Satisfaction Presentation
Need-satisfaction presentation is a
presentation format that emphasizes
probing and listening by the salesperson
to identify needs and interests of
prospective buyers.
Slide 20-94
Adaptive Selling
Slide 20-95
Consultative Selling
Slide 20-96
Sales Plan
Slide 20-97
Major Account Management
Slide 20-98
Workload Method
Slide 20-99
Account Management Polices
Slide 20-100
Emotional Intelligence
Slide 20-101
Sales Quota
Slide 20-102
Salesforce Automation
Slide 20-103
End of Chapter # 18