Bachelor  

of  Business  Administration
(B.B.A.)

BBA  -  303

PRODUCTION  MANAGEMENT

Directorate  of  Distance  Education

Guru  Jambheshwar  University
HISAR-125001
 CONTENTS

Lesson No. Lesson Name Page No.

1. Role and Scope of Production Management, 1

Concept of Production Management

2. Types of Production Systems and Plant Location 20

3. Plant Layout 39

4. Production Planning and Control 59

5. Production Process Analysis 85

6. Demand Forecasting 109

7. Productivity 138

8. Time and Motion Study 149

9. Quality Control 169

10. Appendix-X (Quality Control Chart) 216

 LESSON  :  1

ROLE  AND  SCOPE  OF

PRODUCTION  MANAGEMENT,
CONCEPT  OF  PRODUCTION  MANAGEMENT

MEANING OF PRODUCTION

Production is an intentional act of producing something in an organized manner.

It is the fabrication of a physical object through he use of men, material and
some function which has some utility e.g. repair of an automobile, legal advice
to a client, banks, hotels, transport companies etc.

Thus  irrespective  of  the  nature  of  organization,  production  is  some  act  of

transformation, i.e. inputs are processed and transformed into some output.
The main inputs are information, management, material, land, labour and capital.
Fig. shown below explains the production process of an organization.

PRODUCTION PROCESS SYSTEM

INPUT PROCESS OUTPUT

Information

Management Æ Organization ÆTransformation Æ

Material & land Goods & Services

Labour, capital

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 Labour, capital

Thus the basis of Production is the transformation of inputs into goods and
services. The main objectives of a production process are :

(i) optimum  use  of  resources  at  optimum  cost.

(ii) manufacture of the desired quality and quantity of goods and services.

Meaning of Production Management

Production management is a branch of management which is related to the

production function. Production may be referred to as the process concerned
with the conversion inputs (raw materials, machinery, information, manpower,
and other factors of production) into output (semi finished and finished goods
and  services)  with  the  help  of  certain  processes  (planning,  scheduling  and
controlling  etc.)  while  management  is  the  process  of  exploitation  of  these
factors of production in order to achieve the desired results. Thus production
management is the management which by scientific planning and regulation
sets into motion the part of an enterprise to which it has been entrusted the
task  of  actual  transformation  of  inputs  into  output.  A  few  definitions  of
production  management  are  being  reproduced  hereunder  to  understand  the
meaning of the term clearly :

(i) “Production  management  then  becomes  the  process  of  effectively

planning and regulating the operations of that part of an enterprise which
is  responsible  for  actual  transformation  of  materials  into  finished
products”.

The definition seems to be quite incomplete as it ignores the human factors

involved in a production process and lays stress only on the materialistic features.

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Elwood S. Buffa has defined the term in a broader sense as :

(ii) “Production  management  deals  with  decision  making  related  to

production process so that the resulting goods or services are produced
according to specifications in amounts and by the schedules demanded,
and at a minimum cost”.

Thus production management is concerned with the decision making regarding

the  production  of  goods  and  services  at  a  minimum  cost  according  to  the
demands  of  the  customers  through  the  management  process  of  planning,
organizing and controlling. In order to attain these objectives, effective planning
and control of production activities is very essential. Otherwise, the customers
shall remain unsatisfied and ultimately certain-activities may have to be closed.

Production management, thus, is assigned with the following tasks –

(i) Specifying and accumulating the input resources, i.e., management, men,
information, materials, machine and capital.

(ii) Designing and installing the assembly or conversion process to transform

the inputs into output, and

(iii) Coordinating and operating the production process so that the desired
goods and services may be produced efficiently and at a minimum cost.

SCOPE OF PRODUCTION MANAGEMENT

Production management is mainly associated with the factory management

crept with the development of factory system. Before the evolution of factory
system, manufacturing activities were carried on by single person that posed

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no  or  very  insignificant  problem  of  production  and  therefore  question  of
production management did not arise. But with the inception of factory system,
the situation changed and so many problems of production were begun to creep
up and necessity arose to tackle with the problems of quality control, layout
facilities, meeting the schedules and organization of production activities. Thus
the scope of production management began to develop. In early stage, the stress
was on controlling the labour costs because labour cost was the major element
of the total cost of production. With the continuing development of factory
system,  the  trend  towards  mechanization  and  automation  developed  and  it
resulted in the increased costs of indirect labour higher than the direct labour
costs. So concerns found it difficult to run the business in these circumstances
and evolved many controlling devices to regulate the cost of production. They
had developed devices like designing and packing of products, indirect labour
cost control, production & inventory control and quality control.

Since  the  level  of  production  has  increased  tremendously,  so  many  other
production problems have been added to its scope. In the present era of intense
competition, the scope of production management is very wide. The production
department in an enterprise is not only concerned with the full exploitation
of production facilities but also the human factor that indirectly affects the
production, utilization of latest techniques of production and the production
of  quality  goods  to  the  satisfaction  of  customers  of  the  product.

The various activities that form scope of production function can be studied
in the following broad areas –

1. Product Selection and Design : The product mix makes the production
system either efficient or inefficient. Choosing the right products, keeping

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 the mission and overall objectives of the organization in mind is the
key to success. Design of the product, which gives it enough functional
and aesthetic value, is of paramount importance. It is the design of the
product which makes the organization competitive or noncompetitive.
Value engineering does help to retain enough features, while eliminating
the unnecessary ones.

2. Activities Relating to Production System Designing : Decision related

to the production system design is one of the most important activity
of the production management. This activity is related to production
engineering and includes problems regarding design of tools and jigs,
the design, development and installation of equipment and the selection
of the optimum size of the firm. All these areas require the technical
expertise on the part of the production manager and his staff.

3. Facilities Location: The selection of an optimum plant location very

much depends upon the decision taken regarding production engineering.
A wrong decision may prove disastrous. Location should as far as possible
cut down the production and distribution cost. There are diverse factors
to  be  considered  for  selecting  the  location  of  a  plant.

4. Method Study : The next decision regarding production system design

concerns the use of those techniques which are concerned with work
environment and work measurement. Standard methods should be devised
for  performing  the  repetitive  functions  efficiently.  Unnecessary
movements should be eliminated and suitable positioning of the workers
for different processes should be developed. Such methods should be

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 devised  with  the  help  of  time  study  and  motion  study.  The  workers
should be trained accordingly.

5. Facilities Layout and Materials Handling : Plant layout deals with the
arrangements of machines and plant facilities. The machines should be
so arranged that the flow of production remains smooth. There should
not  be  overlapping,  duplication  or  interruption  in  production  flow.
Product layout, where machines are arranged in a sequence required for
the processing of a particular product, and process layout, where machines
performing the similar processes are grouped together are two popular
methods of layout. The departments are laid out in such a way that the
cost of material handling is reduced. There should be proper choice of
materials handling equipment. These days, computer software is available
for planning the process layout (e.g. CRAFT, CORELAP etc.). Group
Technology (G.T.), Cellular Manufacturing Systems (CMS) and Flexible
Manufacturing Systems (FMS) have made our concepts of layout planning
undergo a tremendous change.

6. Capacity  Planning  :  This  deals  with  the  procurement  of  productive

resources. Capacity refers to a level of output of the conversion process
over a period of time. Full capacity indicates maximum level of output.
Capacity is planned for short-term as well as for long term. Process
industries pose challenging problems in capacity planning, requiring in
the  long  run,  expansion  and  contraction  of  major  facilities  in  the
conversion process. Some tools that help us in capacity planning are
marginal  costing  (Break  Even  Analysis),  learning  curves,  linear
programming, and decision trees.

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7. Production Planning : The decisions in production planning include
preparation of short-term production schedules, plan for maintaining
the records of raw materials, finished and semi-finished stock, specifying
how the production resources of the concern are to be employed over
some future time in response to the predicted demand for products and
services. Production planning takes a given product or line of products
and organizes in advance the manpower, materials, machines and money
required for a predetermined output in a given period of time.

Thus, production planning is a management technique which attempts

to  gain  the  best  utilization  of  a  firm’s  manufacturing  facilities.  It  is
gained by the integration and coordination of the manpower, machines,
materials and plant services employed in the manufacturing cycle.

8. Production control : After planning, the next managerial production

function is to control the production according to the production plans
because production plans cannot be activated unless they are properly
guided  and  controlled.  For  this  purpose,  production  manager  has  to
regulate  work  assignment,  review  work  process,  check  and  remove
discrepancies, if any, in the actual and planned performances.

According to Soriegel and Lansburgh “Production control is the process

of planning production in advance of operations; establishing the exact
route of each individual item, part or assembly; setting, starting and
finishing  dates  for  each  important  item,  assembly  and  the  finished
products; and releasing the necessary orders as well as initiating the
required follow-up to effect the smooth functioning of the enterprise”.

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 Thus production control involves the following stages :

(i) Planning — setting targets of production.

(ii) Routing — to decide the route or flow-of production activity.

(iii) Dispatching — to issue materials and authorizations for the use

of machines and plant services.

(iv) Follow-up — it compares the actual production with the targeted

production. Deviations are found out and corrected and reasons
are investigated.

9. Inventory Control : Inventory control deals with the control over raw-
materials, work-in-progress, finished products, stores, supplies, tools,
and so is included in production management.

The raw materials, supplies etc. should be purchased at right time, of

right quality, in right quantity, from right source and at right price. This
five ‘R’s consideration enables the scientific purchases.

Store-keeping is also an important aspect of inventory control. The raw

materials, work-in-progress, finished goods, supplies, tools etc. should
be stored efficiently. The different levels of inventory should be managed
properly  and  the  issue  of  materials  to  departments  should  be  made
promptly and effectively. Proper records should also be kept for various
items  of  inventory  control.

The production manager has to look after the inventory control activities
at  three  levels  –

(i) Control of inventories such as raw materials, purchased parts,

finished  goods  and  supplies  through  the  inventory  control
technique;
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 (ii) Control of flow of materials into the plants through the technique
of judicious purchasing;

(iii) Control of work-in-progress through production control.

10. Quality control : The other important decision taken by the production
manager concerns quality control. Product quality refers to the composite
product characteristics of engineering and manufacturing that determines
the degree to which the product in use will meet the expectations of
the customers. Quality control can be ensured through the techniques
of inspection and statistical quality control.

11. Maintenance and Replacement : In this we cover preventive methods

to avoid machine break-downs, maintenance, policies regarding repair
and replacement decisions. Maintenance manpower is to be scheduled
and  repair  jobs  are  to  be  sequenced.  There  are  some  preventive
replacements also. Machine condition is to be constantly monitored.
Effective maintenance is a crucial problem for India which can help
better  capacity  utilization  and  make  operations  systems  productive
enough.

12. Cost  Reduction  and  Control  :  Cost  reduction  ultimately  improves

productivity.  The  industry  becomes  competitive.  Essentially  cost
reduction  and  cost  elimination  are  productivity  techniques.  Value
engineering, budgetary control, standard costing, cost control of labour
and materials etc. help to keep costs optimal.

All Production decisions are subject to control measures, after receiving

proper feed-back. Control function is exercised over the quantity to be

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 produced, quality expected, time needed, inventory consumed & carried
and costs incurred. Control system is designed after due cost benefit
analysis.  Controls  should  be  selective.  A  self-controlling  cybernetic
system though preferable is not possible in all complex industries.

Environmental  changes  ultimately  affect  all  the  systems  of  the

organization. A dynamic environment makes it compulsory to adapt the
production system to the changes in technology and other factors of
the environment. Product mix, composition of products, introduction
of new products, changing the layout system is some of the representative
decisions which respond to environmental feedback.

Apart  from  these  factors,  the  production  system  designer  should  pay  full
attention to two other important problems, viz. (i) human factor, i.e., the impact
of  production  systems  on  the  workers  operating  it  and  (ii)  research  and
development activities. These two problems have a vital impact on production
system designing.

Brief  History  of  Production  Management

If we assess the past, covering a period of 200 years after Adam Smith, it can
be observed that total production capacity as well as productivity have expanded
considerably. Production Management has become an empirical applied science.
Undoubtedly, during this period, we have responded to the expansion of markets
and large scale business units by using the concepts of division of labour and
progressive  mechanisation  in  order  to  achieve  economies  of  large  scale
production. The history of production management can be studied as under :

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Individual Efficiency

Fredric W. Taylor studied the simple output-to-time relationship for manual

labour such as brick-laying. This formed the precursor of the present day ‘time-
study’. Around the same time, Frank Gilberth and his learned wife Lillian Gilberth
examined the motions of the limbs of the workers (such as the hands, legs,
eyes, etc.) in performing the jobs, and tried to standardize these motions into
certain categories and utilize the classification to arrive at standards for time
required to perform a given job. This was the precursor to the present day
‘motion study’. Although, to this day Gilberth’s classification of movements
is  used  extensively,  there  have  been  various  modifications  and  newer
classifications.

Collective  Efficiency

So far the focus was on controlling the work-output of the manual labourer
or the machine operator. The primary objective of production management was
that of efficiency-efficiency of the individual operator. The aspects of collective
efficiency came into being later, expressed through the efforts of scientists
such as Gantt who shifted the attention to scheduling of the operations. (Even
now, we use the Gantt Charts in operations scheduling). The considerations of
efficiency in the use of materials followed later. It was almost 1930, before
a basic inventory model was presented by F. W. Harris.

Quality  Control

After the progress of application of scientific principles to the manufacturing

aspects, thought progressed to control over the quality of the finished material
itself. So far, the focus was on the quantitative aspects; now it shifted to the

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 quality aspects. ‘Quality’, which is an important customer service objective,
came to be recognized for scientific analysis. The analysis of productive systems,
therefore, now also included the ‘effectiveness’ in addition to efficiency. In
1931, Walter Shewart came up with his theory regarding Control Charts for
quality or what is known as ‘process control’. These charts suggested a simple
graphical methodology to monitor the quality characteristics of the output and
to control it by exercising control over the process. In 1935, H.F., Dodge, and
H.G.  Romig  came  up  with  the  application  of  statistical  principles  to  the
acceptance and/or rejection of the consignments supplied by the suppliers to
exercise  control  over  the  quality.  This  field,  which  has  developed  over  the
years, is now known as ‘acceptance sampling’.

Effectiveness  as  a  Function  of  Internal  Climate

In addition to effectiveness for the customer, the concept of effectiveness as

a function of internal climate dawned on management scientists through the
Hawthorne  experiments  which  actually  had  the  purpose  of  increasing  the
efficiency of the individual worker. These experiments showed that worker
efficiency went up when the intensity of illumination was gradually increased,
and even when the intensity of illumination was gradually decreased, the worker
efficiency still kept rising. This puzzle could be explained only through the
angle of human psychology; the very fact that somebody cared, mattered much
to the workers who gave increased output. Till now; it was Taylor’s theory of
elementalization of task and thus the specialization in one task which found
much use in Henry Ford’s Assembly Line.

Advent of Operations Research Techniques

The application of scientific techniques in management really received a big

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 boost during the World War II period when the field of Operations Research
came into being. During this war, the Allied Force took the help of statisticians,
scientists, engineers, etc. to analyze and answer, questions such as : What is
the optimum way of mining the harbours of the areas occupied by the Japanese?
What should be the optimum size of the fleet of the supply ships, taking into
account the costs of loss due to enemy attack and the costs of employing the
defence  fleet?  Such  research  about  the  military  operations  was  termed  as
Operations Research. After World War II, this field was further investigated
and developed by academic institutions; and today, it has become one of the
very important fields of management theory. Various techniques such as Linear
Programming, Mathematical Programming, Game Theory, Queuing Theory,
etc. developed by people such as George Dantzig. A. Charnes, W. W. Cooper,
etc. have become indispensable tools for management decision-making today.

The Computer Era

After the breakthrough made by Operations Research, another marvel came

into being the Computer. Around 1955, IBM developed the digital computer
and made it available later on a large-scale basis. This made possible the complex
and repeated computations involved in various Operations Research and other
Management Science techniques, and definitely added to the spread of the use
of  Management  Science  concepts  and  techniques  in  all  fields  of  decision-
making.

The Production and Operations Management Scenario Today

More  importantly,  the  long  experience  of  industrial  life,  the  growth  of
technology and the rapidly growing availability of its benefits, have all been

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 changing the value systems all over the world. The concepts of ‘quality of life’,
whether expressed explicitly or otherwise, have gained solid ground. The demand
for ‘service’ or the ‘state’ utility is fast catching up with the demand for ‘form’
utility. Services are becoming as important, if not more, as the availability of
physical products. The demand for ‘variety’ in products and services is on the
increase. The concepts of ‘customer’ and ‘customer orientation’ are very vital
today, as also the definition of the word ‘customer’ itself. The producing workers
themselves are a part of the ‘customers’. There is great pressure every where
to enhance the quality of life in general. If in the developed countries there
is an increased demand for ‘flexi-time’ (flexible times of working), in India
we have already witnessed the shortening of the traditional six-day week to a
five-day week in even traditional organizations such as the Central Government
and State Governments. (Of course, the total time of working has remained
the  same.)  In  addition  to  all  this,  there  is  the  increasing  complexity  of  the
space-age economies, the socio-techno-economic scene and the problem of
depleting  resources.

Such a complex scenario needs freedom from compartmentalized thinking and

an integrated consideration of the various factors that impinge on the production
and operations management system. It needs to introduce fresh variables, e.g.
that of safety in the external and internal environment and an added emphasis
on maintenance. These are the chal1enges of the production and operations
management discipline.

Production  Administration

Production is a succession of work elements applied to natural materials with

the  purpose  of  transforming  these  into  desired  goods  and  services  for  the
satisfaction  of  human  wants.  Thus  modem  production  phenomenon  is  an

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 evolution and production administration deals with planning and control of
various operations and components associated with production process. However
there  are  a  number  of  definitions  given  by  different  experts  of  Production
administration according to their own experiences. The concept can be explained
by the following definitions :

According to Frederick W. Taylor, father of scientific management, “functional

management consists of division of management work in such a way that every
person below the rank of assistant superintendent has as few responsibilities
as possible. If possible the work of each man should be confined to perform
a single leading function”.

The various departments of Production Administration can be listed as production

engineering, production planning and production control.

ORGANISATIONAL CHART OF PRODUCTION MANAGEMENT

DEPARTMENT

Managing Director

Works Manager

Managers of Various Production Departments

A              B               C               D               E              

1     2       1  2  3      1  2  3  4      1  2  3      1  2  3  4  

Sections Headed by Foreman or Superintendents

Many pioneers in the field of management namely Oliver, Sheldon, Gantt etc.
limited the scope of production administration to planning and implementation

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of work methods and in the opinion of many planning is the primary function
of  production  administration  and  other  functions  like  production  control,
progressing  etc.  comes  into  existence  logically  i.e.  without  planning,  there
cannot be any activity, no staff will be required and there will be no need of
any control.

It is evident from above that in the absence of any clear cut idea about the
activities, duties and responsibilities involved in production administration, the
term appears to be misleading and confusing. There are different ‘opinions
about the phenomenon and the rapid industrial development in diversified fields,
a  single  definition  is  not  sufficient  to  explain  the  scope  and  meaning  of
production administration.

The  Responsibilities  of  Production  Manager

In the present era of cut-throat competition at various stages of operations,

an enterprise should produce goods and services keeping into consideration
the requirements and satisfaction of the potential customer. The objective should
be to produce good at least costs and to the maximum satisfaction of the buyer.
To meet this objective the role of Production Manager in an enterprise is most
important.

In an organization production manager has to administer a great variety of

activities.  He  assembles  appropriate  resources  and  direct  the  use  of  these
resources, be they people, machines, processing etc. in transforming material
and time of people into products and services. Managers also have to respond
to other forces from the external environment such as government regulation,
labour  organization  as  well  as  local,  regional,  national  and  international

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 economic conditions. Thus managers have to pay more attention not only to
what their customers might buy but also to increasing government regulations
and behaviour of consumer and environmental protection groups.

The manager should be able to channelise the production process in a manner

which ensures most efficient use of the resources to the best advantage for
the enterprise. He is responsible for producing right quantity of material at
the right time. He should be able to do something real and constructive about
production problems. He should be well conversant with the ways and means
to attain the desired goals.

The nature of problems associated in production management are such that

the Production Manager should have the capability as well as the aptitude
to use qualitative and quantitative methods of analysis to get the desired
solutions.

SELF-TEST QUESTIONS

1. Define production. What do you understand by factors of production?

2. Give a brief history of the development of Production Management.

3. Define production management and discuss its scope.

4. “Production  Management  deals  with  decision  making  related  to

production processes so that the resulting goods or services are produced
according to the specifications, in the amounts and by the schedules
demanded and at a minimum cost”. Discuss.

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 LESSON  :  2

TYPES  OF  PRODUCTION  SYSTEMS  AND

PLANT  LOCATION

SYSTEM

A system is a logical arrangement of components designed to achieve particular

objectives according to a plan. According to Webster, “System is a regularly
interacting inter-dependent group of items forming a unified whole”. A system
may have many components and variation in one component is likely to affect
the other components of the system e.g. change in rate of production will affect
inventory, overtime hours etc. Production system is the framework within which
the  production  activities  of  an  organization  are  carried  out.  At  one  end  of

system are inputs and at the other end output. Input and output are linked by
certain  processes  or  operations  or  activities  imparting  value  to  the  inputs.
These processes, operations or activities may be called production systems.
The nature of production system may differ from company to company or from
plant to plant in the same firm.

Elements  of  Production  System

(i) Inputs  :  Inputs  are  the  physical  and  human  resources  utilised  in  the

production  process.  They  consist  of  raw  materials,  parts,  capital

equipments, human efforts etc.

(ii) Conversion  Process  :  It  refers  to  a  series  of  operations  which  are
performed on materials and parts.

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(iii) Outputs : Outputs are the prodl1;cts or completed parts resulting from
the conversion process. Output generates revenue.

(iv) Storage : Storage take place after the receipt of inputs, between one
operation and the other and after the output.

(v) Transportation : Inputs are transported from one operation to another

in the production process.

(vi) Information  :  It  provides  system  control  through  measurement,

comparison, feedback, and corrective action.

Types of Production Systems

There are two main types of production systems : (i) Continuous System (ii)
Intermittent System

i) Flow or Continuous System : According to Buffa, “Continuous flow

production  situations  are  those  where  the  facilities  are  standardised  as  to
routings and flow since inputs are standardised. Therefore a standard set of
processes and sequences of process can be adopted”. Thus continuous or flow
production refers to the manufacturing of large quantities of a single or at most
a very few varieties of products with a standard set of processes and sequences.
The mass production is carried on continuously for stock in anticipation of
demand.

Characteristics  :

(i) The volume of output is generally large (mass production) and goods
are produced in anticipation of demand.

(ii) The product design and the operations sequence are standardised i.e.

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 identical products are produced.

(iii) Special purpose automatic machines are used to perform standardised

operations.

(iv) Machine capacities are balanced so that materials are fed at one end
of the process and finished product is received at the other end.

(v) Fixed path materials handling equipment is used due to the predetermined
sequence  of  operations.

(vi) Product layout designed according to a separate line for each product
is  considered.

Merits

(i) The  main  advantage  of  continuous  system  is  that  work-in-progress
inventory is minimum.

(ii) The quality of output is kept uniform because each stage develops skill
through repetition of work.

(iii) Any delay at any stage is automatically detected.

(iv) Handling of materials is reduced due to the set pattern of production

line. Mostly the materials are handled through conveyer belts, roller
conveyers, pipe lines, overhead cranes etc.

(v) Control over materials, cost and output is simplified.

(vi) The  work  can  be  done  by  semi-skilled  workers  because  of  their
specialization.

Demerits : Continuous system, however, is very rigid and if there is a fault

in one operation the entire process is disturbed. Due to continuous flow, it
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becomes necessary to avoid piling up of work or any blockage on the line.
Unless the fault is cleared immediately, it will force the preceding as well as
the subsequent stages to be stopped. Moreover, it is essential to maintain stand-
by equipments to meet any breakdowns resulting in production stoppages. Thus
investments in machines are fairly high.

Continuous  production  is  of  the  following  types  :

(a) Mass  Production  :  Mass  production  refers  to  the  manufacturing  of
standardised parts or components on a large scale. Mass production
system  offers  economies  of  scale  as  the  volume  of  output  is  large.
Quality of products tends to be uniform and high due to standardisation
and mechanisation. In a properly designed and equipped process, individual
expertise  plays  a  less  prominent  role.

(b) Process Production : Production is carried on continuously through a

uniform and standardised sequence of operations. Highly sophisticated
and automatic machines are used. Process production is employed in
bulk processing of certain materials. The typical processing Industries
are fertilizers plants, petrochemical plants and milk dairies which have
highly automated systems and sophisticated controls. They are not labour-
intensive and the worker is just an operator to monitor the system and
take  corrective  steps  if  called  for.

On  the  basis  of  the  nature  of  production  process,  flow  production  may  be
classified  into  Analytical  and  Synthetic  Production.

In Analytical Process of production, a raw material is broken into different

products e.g. crude oil is analysed into gas, naptha, petrol etc. Similarly, coal
is  processed  to  obtain  coke,  coal  gas,  coal  tar  etc.

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Synthetic Process of production involves the mixing of two or more materials
to manufacture a product for instance, lauric acid, myristic acid, stearic acid
are synthesised to manufacture soap.
(c) Assembly  Lines  :  Assembly  line  a  type  of  flow  production  which  is
developed in the automobile industry in the USA. A manufacturing unit
prefers to develop and employ assembly line because it helps to improve
the efficiency of production. In an assembly line, each machine must
directly receive material from the previous machine and pass it directly
to the next machine. Machine and equipment should be arranged in such
a manner that every operator has a free and safe access to each machine.
Space should be provided for free movement of fork lifts, trucks etc.
which deliver materials and collect finished products.

(ii) Intermittent  Production  System

According to Buffa, “Intermittent situations are those where the facilities

must be flexible enough to handle a variety of products and sizes or where the
basic nature of the activity imposes change of important characteristics of the
input (e.g. change. in the product design). In instances such as these, no single
sequence pattern of operations is appropriate, so the relative location of the
operation must be a compromise that is best for all inputs considered together”.
In the industries following the intermittent production system, some components
may  be  made  for  inventory  but  they  are  combined  differently  for  different
customers.  The  finished  product  is  heterogenous  but  within  a  range  of
standardized options assembled by the producers. Since production is partly
for stock and partly for consumer demand, there are problems to be met in
scheduling, forecasting, control and coordination.

Characteristics  :

(i) The flow of production is intermittent, not continuous.

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(ii) The volume of production is generally small.

(iii) A wide variety of products are produced.

(iv) General purpose, machines and equipments are used so as to be adaptable

to a wide variety of operations.

(v) No single sequence of operations is used and periodical adjustments

are  made  to  suit  different  jobs  or  batches.

(vi) Process  layout  is  most  suited.

Intermittent system is much more complex than continuous production because

every  product  has  to  be  treated  differently  under  the  constraint  of  limited
resources. Intermittent system can be -effective in situations which satisfy the
following conditions :

(i) The production centres should be located in such a manner so that they
can handle a wide range of inputs.

(ii) Transportation facilities between production centres should be flexible

enough to accommodate variety of routes for different inputs.

(iii) It should be provided with necessary storage facility.

Intermittent  Production  May  be  of  two  types  :

(a) Job Production : Job or unit production involves the manufacturing of

single complete unit with the use of a group of operators and process
as per the customer’s order. This is a ‘special order’ type of production.
Each  job  or  product  is  different  from  the  other  and  no  repetition  is
involved. The product is usually costly and non-standardised. Customers
do not make demand for exactly the same product on a continuing basis

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 and therefore production becomes intermittent. Each product is a class
by  itself  and  constitutes  a  separate  job  for  production  process.  Ship
building,  electric  power  plant,  dam  construction  etc.  are  common
examples of job production.

Characteristics  :

(i) The product manufactured is custom-made or non-standardised.

(ii) Volume of output is generally small.

(iii) Variable path materials handling equipment are used.

(iv) A wide range of general purpose machines like grinders, drilling, press,
shaper etc. is used.

Merits  :

It is flexible and can be adopted easily to changes in product design. A fault

in one operation does not result into complete stoppage of the process. Besides
it is cost effective and time-effective since the nature of the operations in a
group are similar. There is reduced material handling since machines are close
in a cell. The waiting period between operations is also reduced. This also
results in a reduced work-in-progress inventory.

Demerits  :

Job  shop  manufacturing  is  the  most  complex  system  of  production  e.g.  in
building a ship thousands of individual parts must be fabricated and assembled.
A complex schedule of activities is required to ensure smooth flow of work
without any bottlenecks. Raw materials and work-in-progress inventories are
high due to uneven and irregular flow of work. Work loads are unbalanced,
speed of work is slow and unit costs are high.

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(b) Batch Production : It is defined as “The manufacture of a product in
small or large batches or lots at intervals by a series of operations, each
operation being carried out on the whole batch before any subsequent
operation  is  performed”.  The  batch  production  is  a  mixture  of  mass
production and job production. Under it machines turn out different
products at intervals, each product being produced for comparatively
short time using mass production methods.

Both job production and batch production are similar in nature, except that in
batch production the quantity of product manufactured is comparatively large.

Demerits  :

Work-in-progress inventory is high and large storage space is required. Due

to frequent changes in product design no standard sequence of operation can
be used. Machine set-ups and tooling arrangements have to be changed frequently.
The main problem in batch production is the idle time between one operation
and the other. The work has to wait until a particular operation is carried out
on the whole batch.

Comparison  of  Different  Production  Systems

As we have discussed various systems and sub-systems in detail in the above

lines, we can now make a comparative study of them as follows :

(i) Manufacturing Cost : Cost of production per unit is lowest in process

production while it is highest in job production because large scale continuous
production is carried out under process production. Unit cost in mass production
is higher than the process production while it is lower than the batch production
or job production.

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(ii) Size and Capital Investment : As stated earlier, the scale of operation
is small in job production, medium in batch production, large in mass production
and  very  large  in  process  production.  Hence  the  size  of  capital  investment
differs  from  system  to  system.  Process  production  calls  for  the  higher
investment while mass production requires lesser amount of capital investment.
It  is  lower  in  case  of  job  production  and  comparatively  higher  in  batch
production.

(iii) Flexibility in Production : In case of change in demand of the product,

the production facilities may be adjusted very shortly without increasing much
expenses under the system of job or batch production. But both the sub-systems
of continuous production system i.e., mass production or process production
employ single purpose machine in their manufacturing processes. They cannot
adjust their production facilities so quickly and easily as is possible in job or
batch production where general purpose machines are used.

(iv) Required Technical Ability : Both job and batch production require high
skilled technical foreman and other executives. But under mass production for
process production systems, managerial ability plays an important role because
it require higher ability for planning and coordinating several functions in mass
and process production than in the case of job and batch production.

(v) Organisational Structure : Mostly functional organisation is adopted

in case of job and batch production systems. On the other hand, divisional
organisation is preferred in mass and product process production systems due
to  the  greater  emphasis  for  centralisation.

(vi) Job Security : Job and batch systems of production do not provide and
type of job security to workers due to their intermittent character. During odd
times, workers particularly unskilled workers are thrown out of job. On the
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contrary, mass and process production systems provide greater job security
to  workers  because  production  operations  are  carried  out  continuously  in
anticipation of stable and continuous demand of the product.

(vii) Industrial Application : The application of different systems is suitable

in different industries depending upon the nature of work. The mechanism of
job production applies in products of construction and manufacturing industries
like buildings, bridges, special purpose machines etc. Batch production is mostly
used in mechanical engineering and consumer-goods industries like cotton,
jute, machine tools, shoe-making etc. Mass production is found in automobiles,
sugar refining, refrigerators, electrical goods etc. Process production is most
appropriate in chemical, petroleum, milk processing industries etc.

Thus, a comparative view of the different systems of production reveals that

no one system is suitable for all types of industries and therefore each system
is different in itself and must be studied with reference to the nature of industry.

PLANT LOCATION

Plant : A plant is a place, where men, materials, money, machinery etc. are
brought together for manufacturing products. The objective of minimisation
of cost of production can be achieved only when the plant is of the right size
and at a right place where economies of all kinds in production are available.
The planning for ‘where’ to locate the operations facilities should start from
‘what’ are organization’s objectives, priorities, goals and the strategies required
to  achieve  the  same  in  the  general  socio-economic-techno-business-legal
environment currently available and expected to be available in the long-term
future. Unless the objectives and priorities of an organization are clear i.e. the
general direction is clear, effective functional or composite strategies cannot
be designed. And, it is these strategies of which the location design is a product.

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Different  Situations  for  Plant  Location  Decision

(i) To select a proper geographic region : The organizational objectives

alongwith  the  various  long-term  considerations  about  marketing,
technology, internal organizational strengths and weaknesses, region
specific  resources  and  business  environment,  legal-governmental
environment, social environment and geographical environment suggest
a suitable region for locating the operations facility.

(ii) Selecting a specific site within the region : Once the suitable region
is identified, the next problem is that of choosing the best site from
an  available  set.  Choice  of  a  site  is  much  less  dependent  on  the
organization’s long-term strategies. It is more a question of evaluating
alternative sites for their tangible and intangible costs if the operations
were located there. Cost economies now figure prominently at this final
stage  of  facilities-location  problem.

(iii) Location choice for the first time : In this case, there is no prevailing
strategy to which one needs to confirm. However, the organizational
strategies  have  to  be  first  decided  upon  before  embarking  upon  the
choice of the location of the operating facility/facilities. The importance
of the long-term strategies can not be over emphasized. Cost economics
are  always  important  but  not  at  the  cost  of  long-term  business/
organizational objectives.

(iv) Location choice for an ongoing organization : A new plant has to fit
into multi-plant operations strategy as discussed below :
(a) Plant  Manufacturing  Distinct  Products  or  Product  Lines

This strategy is necessary where the needs of technological and resource inputs

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 are specialized fir distinctively different for the different products/product-
lines. For example, a high quality precision product-line should preferably not
be located along with other product-line requiring little emphasis on precision.
It may not be proper to have too many contradictions such as sophisticated
and old equipment, highly skilled and not so skilled personnel, delicate processes
and those that could permit rough handling, all under one roof and one set of
managers. Such a setting leads to much confusion regarding the required emphasis
and the management policies. Product specialization may be necessary in a
highly competitive market; it may also be necessary in order to fully exploit
the special resource potential of a particular geographical area. Instances of
product specialization could be many : A watch manufacturing unit and a machine
tools unit; a textile unit and a sophisticated organic chemical unit; an injectible
pharmaceuticals unit and a consumer products unit; etc. All these pairs have
to be distinctively different-in technological sophistication, in process, and in
the relative stress on certain aspects of management. The more decentralised
these  pairs  are  in  terms  of  the  management  and  in  terms  of  their  physical
location, the better would be the planning and control and the utilization of
the  resources.

(b) Manufacturing  Plants  Each  supplying  to  a  Specific  Market  Area

Here, each plant manufactures almost all of the company’s product. This type
of  strategy  is  useful  where  market  proximity  consideration  dominates  the
resources and technology considerations. This strategy requires a great deal
of coordination from the corporate office. An extreme example of this strategy
is that of soft-drinks bottling plants.

(c) Manufacturing Plants Divided According to the Product/Product Line

being  Manufactured;  and  these  Special-Product  Plants  Located  in
Various  Market  Areas.

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(d) Plants  Divided  on  the  Basic  of  the  Processes  or  Stages  in
Manufacturing

Each production process or stage of manufacturing may require distinctively

different equipment capabilities, labour skills, technologies, and managerial
policies and emphasis. Since the products of one plant feed into the other plant,
this  strategy  requires  much  centralized  coordination  of  the  manufacturing
activities from the corporate office who are expected to understand the various
technological and resources nuances of all the plants. Sometimes such a strategy
is used because of the defence/national security considerations. For instance,
the Ordnance Factories in India.
(e) Plants  Emphasizing  Flexibility  in  Adapting  to  Constantly  Changing
Product  Needs

This needs much coordination between plants to meet the changing needs and
at the same time ensure efficient use of the facilities and resources. The new
plant or branch-facility has to fit into the organization’s existing strategy, mainly
because the latter has been the product of deep thinking about the long-term
prospects and problems, and strengths and weaknesses for the organization as
a whole.

Factors  Affecting  Plant  Location  Decisions

Hardly there is any location which can be ideal or perfect. One has to strike
a balance between various factors affecting plant location. Some factors are
crucial in deciding the location of the plant while some other factors are less
important. In taking the decision of location of plant, due regard should be
given to minimisation of cost of production & distribution and maximisation
of profit. The decision of plant location should be based on nine M’s, namely
money, material, manpower, market, motive power, management, machinery,
means of communication and momentum to an early start. The following are
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some of the important factors which the management must carefully bear in
mind in selecting an optimum site for the plant :

(i) Nearness to Raw Material : It will reduce the cost of transporting raw
material  from  the  vendor’s  end  to  the  plant.  Especially  those  plants
which consume raw material in bulk, or raw material is heavy weight,
must be located close to the source of raw material. If the raw materials
are perishable, the plant is to be located near the source of material.
This is true of fruit canning industry. Sugar and paper and other industries
using  weight  losing  materials  are  also  located  near  point  of  supply.
Industries which depend for their raw materials on other industries tend
to be located near such industries e.g. the petrochemicals industries are
located near refineries. Similarly, Thermal Power Stations are situated
near coal mines. In case the raw material are imported, the unit must
be established near the port.

When a company uses a number of raw materials and their sources are
at different location, the ideal site for the plant shall be a place where
the transportation costs of various raw materials are the minimum.

Apart from these considerations, a promoter must view the supply of

raw materials from the following angles also :

(a) If supply of raw materials is linked with finance, it must be set up where
the raw material is available at reduced or concessional rates.

(b) Reliability and continuity of the source of supply, and

(c) The security of means of transport.

(ii) Nearness to Markets : It reduces the cost of transportation as well as

the chances of the finished products getting damaged and spoiled in the
way. Moreover a plant being near to the market can catch a big share
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 of the market and can render quick service to the customers. Industries
producing perishable or fragile commodities are also attracted towards
the market because of savings in time and transportation costs. Industrial
units have a tendency to disperse if they find a new market for their
products.

(iii) Availability of Labour : Stable labour force, of right kind, of adequate

size (number) and at reasonable rates with its proper attitude towards
work are a few factors which govern plant location to a major extent.
The purpose of the management is to face less bycotts, strikes or lockouts
and to achieve lower labour cost per unit of production.

(iv) Availability of Fuel and Power : Because of the wide spread of electric
power, in most cases fuel (coal, oil etc.) has not remained a deciding
factors for plant location. It is of course essential that electric power
should remain available continuously, in proper quantity and at reasonable
rates.

(v) Availability of Water : Water is used for processing, as in paper and

chemical  industries,  and  is  also  required  for  drinking  and  sanitary
purposes.  Depending  upon  the  nature  of  the  plant,  water  should  be
available in adequate quantity and should be of proper quality (clean and
pure). A chemical, fertilizer, thermal power station etc. should not be
set-up at a location which IS famous for water shortage.

(vi) Climatic Conditions : Climate conditions also influence the location

decision. Some industries need special type of climate to run the unit
effectively. For example, cotton industry requires a humid climate and
therefore it is mainly localised at Bombay, Ahmedabad, etc. But the
scientific  development  and  new  inventions  have  lowered  down  the

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 importance  of  the  factor.  So  due  to  the  development  of  artificial
humidification, cotton textile industry can now be started in any region
of the county. The question of climate is more important for agricultural
product like tea, coffee, rubber, cotton etc. even today.

(vii) Government Policy : Certain states give aid as loans, machinery, built
up sheds etc. to attract industrialists. In planned economy, Government
plays an important role on the location of industry. In India Government
follows the policy of balanced regional growth of the country which
is very important from the point of view of defence and social problems
like slum, disparity of income & wealth and optimum use of resources.
In order to implement this policy, Government offers several incentives
to entrepreneurs to locate their industrial units in backward regions or
no-industry regions. It offers tax concessions or loan facilities or factory
sheds  at  cheaper  rates.  Sometimes  Government  announces  certain
disincentives to industries located at a certain place. Thus Government
policy plays an important role in the location of industry.

(viii) Land : The shape of the site, cost, drainage, the probability of floods,
earthquakes (from the past history) etc. influence the selection of plant
location.

(ix) Community Attitude : Success of Industry depends very much on the

attitude of local people and whether they want to work or not.

(x) Security : Considerations like law and order situation, political stability
and safety also influence the location decision. No entrepreneur will
like to start the industry at a place which is not safe and where there
are law and order disturbances off and on.

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(xi) Transport Facilities : A lot of money is spent both in transporting the
raw material and the finished goods. Depending upon the size of raw
material and finished goods, a suitable method of transportation like
roads, rail, water or air is selected and accordingly the plant location
is decided. Transportation costs depend mainly on the weight carried
and the distance to be covered. In some industries, weight of the raw
material is much higher than that of finished product. e.g. in a weight
losing industry like sugar manufacturing four to five tons of sugarcanes
have to be carried per ton of sugar. Similarly in Iron and Steel Industry
two tons of iron is required to produce one ton of pig iron. Therefore
the transport costs can be saved by locating near the source of materials.
In case of weight gaining industry, location near the market may result
in savings in transportation costs. e.g. in soft drink the weight of finished
product is higher than raw material.

(xii) Momentum of an early start : Another factor of some importance has

been the momentum of an early start. Some places got localised only
because one or two units of that industry started production there. With
the passage of time, these places gained importance and attracted other
units  of  the  industry.  As  a  place  gains  importance,  certain  facilities
usually  beg  in  to  develop.  For  example,  (i)  transport  facilities  are
developed because railways and other agencies find it economical to
serve  that  centres,  (ii)  specialised  firms  start  to  take  up  repair  and
maintenance job for such units, (iii) banking facilities are made available
and  (iv)  labour  possessing  various  skills  are  attracted  there.  These
facilities  further  attract  more  industries.

(xiii) Personal  Factors  :  Personal  preferences  and  prejudices  of  an

entrepreneur  also  play  an  important  role  in  the  choice  of  location.

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 Economic consideration do not weight much. For instance, Mr. Ford
started cars manufacturing motor in Detroit because it was his home
town. It must however, be recognized that such location cannot endure
unless they prove to be economical enough in the long run.

(xiv) Communication Facilities : Every business firm requires every type of

business  information  regarding  the  position  of  labour,  market,  raw
materials and finished goods and this facility is available only when
communication facilities are there. As communications facilities are
not adequately available in rural areas, industries are very much reluctant
to  start  their  business  there.

(xv) Other  Considerations  :  There  are  certain  other  considerations  that

influence the location decisions which are :

(a) Presence  of  related  Industry

(b) Existence of hospitals, marketing centres, schools, banks, post

office,  clubs  etc.

(c) Local bye-laws, taxes, building ordinances etc.

(d) Facility for expansion

(e) New enterprise owned or operated by a single group of companies

should be so located that its work can be integrated with the work
of the associated establishments.

(f) Industries like nuclear power stations, processes explosive in

nature, chemical process likely to pollute the atmosphere should
be  located  in  remote  areas.

(g) Historical  factors  etc.

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 SELF-TEST QUESTIONS

1. What are the important types of production systems? Explain.

2. Make a comparative study of different types of production systems.

3. What factors affect the choice of a suitable place for the location of
a plant?

4. Discuss  the  importance  of  facilities  location  decision  in  operations

planning.

5. Why  are  some  industries  located  near  the  source  of  raw  materials,
whereas some other industries are located near the markets for their
finished goods?

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 LESSON  :  3

PLANT  LAYOUT

MEANING OF PLANT LAYOUT

Plant  layout  means  the  disposition  of  the  various  facilities  (equipments,
materials,  manpower  etc.)  within  the  area  of  the  site  selected.  Plant  layout
begins with the design of the factory building and goes up to the location and
movement of work. All the facilities like equipments, raw materials, machinery,
tools, fixtures, workers etc. are given a proper place. In the words of James
Lundy, “It identically involves the allocation of space and the arrangement of
equipment in such a manner that overall costs are minimised”. According to
Mo  Naughton  Waynel,  “A  good  layout  results  in  comforts,  convenience,
appearance,  safety  and  profits.  A  poor  layout  results  in  congestion,  waste,
frustration and inefficiency”.

Plant layout is very complex in nature as it involves concepts relating to such

fields  as  engineering,  architecture,  economics  and  business  administration.
Since a plant layout, when properly designed, encompasses all production’ and
service facilities and provides for the most effective utilization of men, with
materials  and  machines  constituting  the  process,  is  a  master  blue  print  for

coordinating all operations.

Objective of a Good Plant Layout

The principal objective of a proper plant layout is to maximize the production

at  the  minimum  of  the  costs.  This  objective  should  be  kept  in  mind  while

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designing a layout for a new plant as well as while making the necessary changes
in  the  existing  layout  in  response  to  changes  in  management  policies  and
processes and techniques of production. Besides, it must satisfy the needs of
all people associated with the production system, i.e. workers, supervisors and
managers.

If a layout is to fulfil this goal, it should be planned with the following clear
objectives in mind :

i) There is the proper utilization of cubic space (Le. length, width and
height). Maximum use of volume available should be made. For example,
conveyors can be run above head height and used as moving work in
progress or tools and equipments can be suspended from the ceiling.
The principle is particularly true in stores where goods can be stored
at considerable heights without inconvenience.

ii) Waiting time of the semi-finished products is minimised.

iii) Working conditions are safer, better (well ventilated rooms etc.) and
improved.

iv) Material  handling  and  transportation  is  minimised  and  efficiently

controlled. For this, one has to consider the movement distances between
different work areas as well as the number of times such movements
occur  per  unit  period  of  time.

v) The movements made by the workers are minimised.

vi) Suitable spaces are allocated to production centres.

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vii) Plant maintenance is simpler.

viii) There  is  increased  flexibility  for  changes  in  product  design  and  for
future expansion. It must be capable of incorporating, without major
changes,  new  equipment  to  meet  technological  requirements  or  to
eliminate waste.

ix) A good layout permits materials to move through the plant at the desired
speed with the lowest cost.

x) There is increased productivity and better product quality with reduced

capital cost.

xi) Boosting  up  employee  morale  by  providing  employee  comforts  and
satisfaction.

xii) The workers  should  be  so  arranged  that  there  is  no  difficulty  in
supervision, coordination and control. There should be no ‘hiding-places’
into which goods can be mislaid. Goods – raw materials and ready stocks
– must be readily observable at all times. It will reduce the pilferage
of material and labour.

It should be noted here that the above stated objectives of plant layout are
laudable in themselves, it is often difficult to reconcile all of them in a practical
situation. And as such, the highest level of skill and judgement are required
to  be  exercised.  For  this,  close  association  between  the  entrepreneurs  and
experienced engineers is a must.

Types of Plant Layout

There are three basic types of plant layout : (i) Functional or process layout,

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(ii) product or line layout, (iii) stationary layout. However the choice of one
or the other type of layout depends upon the machines and techniques used
in the production.

(a) Process Layout : It is also known as functional layout and is characterised

by keeping similar machines or similar operations at one location (place).
In other words, separate departments are established for each specialised
operation  of  production  and  machines  relating  to  that  functions  are
assembled there. For example, all lathe machines will be at one place,
all milling machines at another and so on. This type of layout is generally
employed  for  industries  engaged  in  job  order  production  and  non-
standardised  products.  The  process  layout  may  be  illustrated  in  the
diagram given below :

Reciving Services Shipping

Milling Surface Packaging

Deptt Deptt. Finishing

Assembling inspection

O  F  F  I  C  E  S
Advantages  :

i) Wide flexibility exists as regards allotment of work to equipments and

workers. The production capacity is not arranged in rigid sequence and
fixed rate capacity with line balancing. Alteration or change in sequence
of operations can easily be made as and when required without upsetting
the existing plant layout plan.
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ii) Better quality product, because the supervisors and workers attend to
one type of machines and operations.

iii) Variety of jobs, coming as different job orders make the work more
interesting  for  workers.

iv) Workers  in  one  section  are  not  affected  by  the  nature  of  operations

carried out in another section. e.g. a lathe operator is not affected by

the rays of welding as the two sections are quite separate.

v) Like product layout, the breakdown of one machine does not interrupt
the entire production flow.

vi) This type of layout requires lesser financial investment in machines and
equipment because general purpose machines, which are usually of low
costs, are used and duplication of machine is avoided. Moreover, general
purpose machines do not depreciate or become obsolete as rapidly as
specialised machines. It results in lower investment in machines.

vii) Under process layout, better and efficient supervision is possible because
of specialisation in operation.

Disadvantages  :

i) Automatic material handling is extremely difficult because fixed material

handling equipment like conveyor belt cannot be possible to use.

ii) Completion of same product takes more time.

iii) Raw  material  has  to  travel  larger  distances  for  getting  processed  to
finished goods. This increases material handling and the associated costs.

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iv) It is not possible to implement the group incentive schemes on the basis

of quantity of the products manufacturing.

v) This type of layout requires more floor space than the product layout

because a distinct department established for each operation.

(vi) Compared to line layout inventory investments are usually higher in

case of process layout. It increases the need of working capital in the

form of inventory.

(vii) Under process layout, cost of supervision is high because (i) the number

of employees per supervisor is less that resu1t in reduced supervisory

span of control, and (ii) the work is checked after each operation.

(b) Product Layout : It is also known as line (type) layout. It implies that

various operations on a product are performed in a sequence and the

machines  are  placed  along  the  product  flow  line  i.e.  machines  are

arranged in the sequence in which a given product will be operated upon.

This type of layout is preferred for continuous production i.e. involving

a continuous flow of in-process material towards the finished product

stage. The fig. given below shows a product type of layout :

IN OUT
→             →             →             →             → →
Operation  1        Operation  2        Operation  3        Operation  4        Operation  5

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Advantages  :

i) Automatic material handling, lesser material handling movements, time

and cost.

ii) Product completes in lesser time. Since materials are fed at one end
of the layout and finished product is collected at the other end, there
is no transportation of raw materials backward and forward. It shortens
the manufacturing time because it does not require any time consuming
interval transportation till the completion of the process of production.
Line balancing may eliminate idle capacity.

iii) Smooth and continuous flow of work. This plan ensures steady flow of
production with economy because bottlenecks or stoppage of work at
different points of production is got eliminated or avoided due to proper
arrangement of machines in sequence.

iv) Less  in-process  Inventory.  The  semi-finished  product  or  work-in-

progress is the minimum and negligible under this type of layout because
the process of production is direct and uninterrupted.

v) Effective quality control with reduced inspection points. It does not

require frequent changes in machine set-up. Since production process
is integrated and continuous, defective practice can easily be discovered
and segregated. This makes inspection easy and economical.

vi) Maximum use of space due to straight production flow and reduced
need  of  interim  storing.

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Disadvantages  :

i) Since the specific product determines the layout, a change in product

involves  major  changes  in  layout  and  thus  the  layout  flexibility  is
considerably reduced.

ii) The pace or rate of working depends upon the output rate of the slowest
machine. This involves excessive idle time for other machines if the
production line is not adequately balanced.

iii) Machines being scattered along the line, more machines of each type
have  to  be  purchased  for  helping  a  few  as  stand  by,  because  if  one
machine  in  the  line  fails,  it  may  lead  to  shut  down  of  the  complete

production line.

iv) It  is  difficult  to  increase  production  beyond  the  capacities  of  the
production lines.

v) As the entire production is the result of the joint efforts of all operations
in the line, it is difficult to implement individual incentive schemes.

vi) Since  there  are  no  separate  departments  for  various  types  of  work,
supervision is also difficult.

vii) Under this system, labour cost is high because (a) absenteeism may
create certain problems because every worker is specialist in his own
work or he specialises on a particular machine. In order to avoid the
bottleneck, surplus workers who are generalists and can be fitted on a
number of machines will have to be employed; (b) monotony is another
problem with the workers. By doing the work of repetitive nature along
assembly line, they feel bore (c) as machines play the dominant role

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 in  production  under  this  system,  workers  have  no  opportunity  to
demonstrate their talent; (d) noise, vibrations, temperature, moisture,
gas etc. may cause health hazards. In this way, labour costs are high.

It is now quite clear from the above discussion that both the systems
have their own merits and demerits. Advantages of one type of layout are generally
the disadvantages of other type. Thus with a view to securing the advantage of
both the systems a combined layout may be designed.

(c) Static  Product  Layout  or  Project  Layout  or  Stationary  Layout

The manufacturing operations require the movements of men, machines, and

materials, in the product layout and process layout generally the machines are
fixed installations and the operators are static in terms of their specified work
stations. It is only the materials which move from operation to operation for
the purpose of processing. But where the product is large in size and heavy
in weight, it tends to be static e.g. ship building. In such a production system,
the product remains static and men and machines move performing the operations
on the product.

Advantages of stationary Layout : The advantages of this type of layout are

as under :

1. Flexible : This layout is fully flexible and is capable of absorbing any

sort of change in product and process. The project can be completed
according to the needs of the customers and as per their specification.

2. Lower  labour  cost  :  People  are  drawn  from  functional  departments.

They move back to their respective departments as soon as the work
is over. This is economical, if a number of orders are at hand and each

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 one is in a different stage of progress. Besides, one or two workers can
be assigned to a project from start to finish. Thus it reduces labour cost.

3. Saving in time : The sequence of operations can be changed if some

materials  do  not  arrive  or  if  some  people  are  absent.  Since  the  job

assignment is so long, different sets of people operate simultaneously

on the same assignment doing different operations.

4. Other benefits : (i) It requires less floor space because machines and
equipment are in moving position and there is no need of fixing them.
(ii) This arrangement is most suitable way of assembling large and heavy
products.

Disadvantages of stationary layout : The disadvantages of this type of layout

are  :

(i) Higher capital investment : Compared to product or process layout,

capital investment is higher in this type of layout. Since a number of
assignments are taken, investment in materials, men and machines is
made at a higher cost.

(ii) Unsuitability : This type of layout is not suitable for manufacturing or

assembling small products in large quantities. It is suitable only in case
where the product is big or the assembling process is complex.

Factors  influencing  Plant  Layout

The  following  are  some  important  factors  which  influence  the  planning  of

effective layout to a significant degree.

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1. Nature of the product : The nature of product to be manufactured will
significantly affect the layout of the plant. Stationary layout will be
most suitable for heavy products while line layout will be best for the
manufacture of light products because small and light products can be
moved from one machine to another very easily and, therefore, more
attention can be paid to machine locations and handling of materials.

2. Volume of Production : Volume of production and the standardisation

of the product also affect the type of layout. If standardised commodities
are to be manufactured on large scale, line type of layout may be adopted.
If  production  is  made  on  the  order  of  the  customers,  the  functional

layout is better to be adopted.

3. Basic managerial policies and decisions : The type of layout depends

very  much  on  the  decisions  and  policies  of  the  management  to  be
followed in producing a commodity with regard to size of plant , kind
and quality of the product; scope for expansion to be provided for, the
extent to which the plant is to be integrated, amount of stocks to be
carried at any time, the kind of employee facilities to be provided etc.

4. Nature of plant location : The size, shape and topography of the site
at which plant is located will naturally affect the type of layout to be
followed in view of the maximum utilisation of space available. For
example, if a site is near the railway line the arrangement of general
layout for receiving and shipping and for the best flow of production
in and out the plant may be made by the side of railway line. If space
is narrow and the production process is lengthy, the layout of plant may

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 be arranged on the land surface in the following manner :

IN ↓                 ↑                 
Out ← IN

← Out

5. Type of industry process : This is one of the most important factors

influencing the choice of type of plant layout. Generally the types of
layout particularly the arrangement of machines and work centres and
the location of workmen varies according to the nature of the industry
to which the plant belongs. For the purpose of layout, industry may be
classified  into  two  broad  categories  :

(i) intermittent and (ii) continuous. Intermittent type of industries are

those which manufacture different components or different machines.
Such industries may manufacture the parts, when required according to
the market needs. Examples of such industries are shipbuilding plants.
In this type of industry functional layout may be the best. The second
type of industry in ‘continuous’ industry. In this type of industry raw
materials  are  fed  at  one  end  and  the  finished  goods  are  received  at
another end. A continuous industry may either be analytical or synthetical.
As analytical industry breaks up the raw material into several parts during
the course of production process or changes its form, e.g. oil and sugar
refineries. A synthetic industry, on the other hand mixes the two or more
materials to manufacture one product alongwith the process of production
or  assembles  several  parts  to  get  finished  product.  Cement  and
automobile  industries  are  examples  of  such  industry.  Line  layout  is

more suitable in continuous process industries.

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6. Types  of  methods  of  production  :  Layout  plans  may  be  different
according to the method of production proposed to be adopted. Any of
the following three methods may be adopted for production – (i) Job
order production, (ii) batch production, and (iii) Mass Production. Under
job  production  goods  are  produced  according  to  the  orders  of  the
customers and therefore, specifications vary from customer to customer
and the production cannot be standardised. The machines and equipment
can be arranged in a manner to suit the need of all types of customers.
Batch production carries the production of goods in batches or groups
at intervals. In this type of manufacturing the product is standardised
and production is made generally in anticipation of sales. In such cases
functional or process layout may be adopted. In case of mass production
of standardised goods, line layout is most suitable form of plant layout.

7. Nature of machines : Nature of machines and equipment also affects

the layout of plant. If machines are heavy in weight or creates noisy
atmosphere,  stationary  layout  may  reasonably  be  adopted.  Heavy
machines are generally fixed on the ground floor. Ample space should
be provided for complicated machines to avoid accidents.

8. Climate : Sometimes, temperature, illumination and air are the deciding

factors in deciding the location of machines and their establishments.
For example, in lantern manufacturing industry, the spray painting room
is built along the factory wall to ensure the required temperature control
and  air  expulsion  and  then  the  process  of  spray  painting  may  be
undertaken.

9. Nature of Materials : Design and specifications of materials, physical

and chemical properties of materials, quantity and quality of materials

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 and combination of materials are probably the most important factors
to be considered in planning a layout. So, materials storage and materials
handling should be given due consideration. For materials storage factors
such as rate of consumption of raw materials, space, volume and weight
of raw materials, floor load capacity, ceiling height method of storing
should be given special consideration. This will affect the space and the
efficiency  of  the  production  process  in  the  plant.  It  will  facilitate
economic production goods and prompt materials flow and a soundly
conceived materials handling system.

10. Type  of  machine  and  equipment  :  Machines  and  equipment  may  be
either general purpose or special purpose. In addition certain tools are
used.  The  requirements  of  each  machine  and  equipment  are  quite
different in terms of their space, speed and material handling process
and these factors should be given proper consideration while choosing
out a particular type of layout. It should also be considered that each
machine and equipment is used to its fullest capacity because machines
involve a huge investment. For instance, under product layout, certain
machines may not be used to their full capacity so care should be taken
to make full use of the capacity of the machine and equipment.

11. Human  factor  and  working  conditions  :  Man  is  the  most  important
factor of production and therefore special consideration for their safety
and comforts should be given while planning a layout, specific safety
items like obstruction-free floor, workers not exposed to hazards, exit
etc.  should  be  provided  for.  The  layout  should  also  provide  for  the
comforts to the workers such as provision of rest rooms, drinking water,
lavatory and other services etc. Sufficient space is also to be provided

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 for  free  movement  of  workers.  For  this,  provisions  of  Factories  Act
should be followed strictly.

12. Characteristics of the building : Shape of building, covered and open

area, number of storeys, facilities of elevators; parking area, storing
place and so on also influence the layout plan. In most of the cases
where building is hired, layout is to be adjusted within the space available
in the building. Although miner modifications may be done to suit the
needs of the plant and equipment. But if new building is to be constructed,
proper care should be given to construct it according to the layout plan
drawn by experts. Special type of construction is needed to accommodate
huge or technical or complex or sophisticated machines and equipment.

It is clear from the above description that several factors are considered while
choosing out a plan for plant layout because they affect the production and its
cost  to  a  great  extent.

Costs  Associated  With  Plant  Layout

The costs associated with a decision on plant layout are :

(i) Cost of movement of materials from one work area to another.

(ii) Cost  of  space.

(iii) Cost of production delay, if any, which are indirect costs.

(iv) Cost of spoilage of materials, if any, when the materials are stacked or
stored in conditions which deteriorate the quality of the material.

(v) Cost of labour dissatisfaction and health risks.

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(vi) Cost of changes required, if the operational conditions change in the
future. This is a long-term cost.

A good layout should minimize all these costs put together.

Techniques of Plant Layout

In designing or improving the plan of plant layout, certain techniques or tools

are developed and are in common use today. The techniques or tools are as
follows :

i) Charts  and  Diagrams  :  In  order  to  achieve  work  simplification,

production  engineers  make  use  of  several  charts  and  diagrams  for
summarising and analysing production process and procedures. These
include :

(a) Operation Process chart : It subdivides the process into its separate
operations and inspections. When a variety of parts and products are
manufactured which follow different parts across several floor areas,
an operation process chart may be necessary for the important material
items or products. The flow lines on the chart indicate the sequence
of all operations in the manufacturing cycle.

(b) Flow process chart : This chart is a graphic summary of all the activities
taking place on the production floor of an existing plant. By preparing
this type of a chart, it can be found out as to where operations can be
eliminated, rearranged, combined, simplified or sub-divided for greater
economy. This chart will also identity inflexible processes which cannot
be adapted to the output of redesigned models or related outputs.

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(c) Process flow diagram : The diagram is both supplement and substitute
of process flow chart. It helps in tracing the movement of material on
a floor plan or layout drawing. A diagram may be drawn to scale on the
original floor plan to show the movement of work. It is a good technique
to show long material hauls and backtracking of present layouts, thereby
indicating how the present layout may be improved. The flow of several
standard products can be shown by coloured lines.

This diagram can be used to analyse the effectiveness of the arrangement of

plant activities, the location of specific machines, and the allocation of space.
It shows how a more logical arrangement and economical flow of work can
be devised.

(2) Machine data card : This card provides full information necessary for
the placement and layout of equipment. The cards are prepared separately
for each machines. The information generally given on these cards include
facts about the machine such as capacity of the machine, space occupied,
power requirements, handling devices required and dimensions.

(3) Templates : Template is the drawing of a machine or tool cut out from
the sheet of paper. The area occupied by a machine is shown by cutting
to scale. The plant layout engineer prepares a floor plan on the basis
of relevant information made available to him. Templates representing
machines, tools, conveyors, furnaces, ovens, inspection stations, tanks,
storages, bins, trucks etc. are then laid out on the floor plan according
to the sequence or groupings indicated on the operation process chart
and the overall layout plan prepared by the engineers and helps in trying
out at possible alternative arrangements. The template technique is an

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 important technique because : (i) It eliminates unnecessary handlings,
(ii) Minimised backtracking of materials, (iii) It make the mechanical
handling possible, (iv) It provides a visual picture of the proposed or
existing plan of layout at one place, (v) It offer flexibility to meet future
changes in production requirements.

(4) Scale models : Though two-dimensional templates are now in extensive

use  in  the  field  of  layout  engineering  but  it  is  not  of  much  use  to
executives who cannot understand and manipulate them. One important
drawback of template technique is that it leaves the volume, depth, height
and clearances of machines to imagination of the reader of the drawing.
These drawbacks of template technique have been removed through the
development of miniature scale models of machinery and equipment
cast in metal.

With scale models, it has now become possible to move tiny figures of men
and machines around in miniature factors. The miniature machines and models
of material handling equipment are placed in a miniature plant and moved about
like pawn on a chessboard.
(5) Layout  drawings  :  Completed  layouts  are  generally  represented  by
drawings of the plant showing walls columns, stairways, machines and
other equipment, storage areas and office areas.

The above techniques and tools are used for the planning of layout for the new
plant.

Construction  of  Plant  Building

For effective and efficient operation of the plant, design of the building is one
of the main considerations. The building housing the plant should be designed

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in such a way that it can meet the requirements of the concern’s operations
and its layout. According to James Lundy, “An ideal plant building is one which
is built to house the most efficient layout that can be provided for the process
involved, yet which is architecturally ultra active and of such a standard shape
and design as most flexible in its use and expensive units construction.”

The layout may be said to be efficient if it is housed in a building that ensures

comfort and health of workers engaged on the plant with reference to heat,
light, humidity, circulation of air etc. and on the other hand, it protects the plant
and equipment and materials from weather.

There are several factors which are to be considered in constructing a new

building for housing the plant. These are :

(i) Adaptability : The building structure should be adaptable fully to the

needs  and  requirements  of  the  plant.  In  the  beginning,  most  of  the
enterprises carry their business in rented building which is generally
not suitable to the needs and special requirements of the industries with
the obvious reason that landlord constructs the building to suit average
conditions of a manufacturing unit and they cannot be persuaded to
make the necessary changes affecting the flexibility. As to the degree
of adaptability, it may be needed that buildings are more easily adapted
to fit the needs of the continuous process than to those of any other.

(ii) Provision for additions and extensions : In designing and constructing

a new factory building, care must be taken to provide for additions and
extensions which may arise to meet the necessary and peculiar needs
in due course of time. There must be every possibility to add new units
without  disturbing  the  existing  manufacturing  system.  Kimball  and

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 Kimball has rightly suggested that “an ideal building plan is one built
on some ‘unit’ system like a sectional book case, so that additional units
can be added at any time without disturbing the manufacturing system
and  organisation”.  As  a  general  rule  extension  can  be  made  most
conveniently at right angles to the direction of flow of work.

(iii) Number of storeys : Another important decision while designing new

plant  building  is  to  consider  the  number  of  storeys  to  be  built,  Le.,
whether the building should be single-storeyed or multi-storeyed. The
choice between single and multi-storeys depends obviously on various
factors such as nature of the product, proposed layout, value of land,
the cost of construction. Before taking a decision regarding number of
storeys, the management should bear in mind the comparative advantages
and disadvantages of one storey and many storeys.

SELF -TEST QUESTIONS

1. What is plant layout? What are the objectives which management desires
to attain through the efficient plant layout?

2. What are the different types of plant layout? What are the advantages
and disadvantages of each type of layout?

3. What are the factors that are borne in mind while deciding upon plant
layout?

4. Write  short  notes  on  the  following  :

(a) Techniques of plant layout.

(b) Factors affecting construction of plant building.

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 LESSON  :  4

PRODUCTION  PLANNING  AND  CONTROL

Planning and control are basic managerial functions which are essential
to  every  organized  activity.  Proper  planning  and  control  of  manufacturing
activities  or  the  production  system  is  equally  essential  for  efficient  and
economical production. Economy and productivity are to a large extent directly
proportional to the thoroughness with which the planning and control functions
are performed. In a modem industrial enterprise, production is a complex system
and steps must be taken to ensure that goods are produced in the right quantity
and  quality,  at  the  right  time  and  place  and  by  the  most  efficient  methods
possible. This is the task of production planning and control.

PRODUCTION PLANNING

Production planning is concerned with deciding in advance what is to

be produced, when to be produced, where to be produced and how to be
produced. It involves foreseeing every step in the process of production so
as  to  avoid  all  difficulties  and  inefficiency  in  the  operation  of  the  plant.
Production  planning  has  been  defined  as  the  technique  of  forecasting  or
picturing ahead every step in a long series of separate operations, each step
to be taken in the right place, of the right degree, and at the right time, and
each operation to be done at maximum efficiency. In other words, production
planning involves looking ahead, anticipating bottlenecks and identifying the
steps necessary to ensure smooth and uninterrupted flow of production. It
determines  the  requirements  for  materials,  machinery  and  man-power;
establishes the exact sequence of operations for each individual item and
lays down the time schedule for its completion.

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Objectives  of  Production  Planning

The basic objectives of production planning are as under :

(i) On the basis of the sales forecast and its engineering analysis, to estimate
the kind of the resources like men, materials, machines, methods etc.
in proper quantities and qualities. It also estimates when and where these
resources will be required so that the production of the desired goods
is made most economically.

(ii) It also aims to make all necessary arrangement so that the production
targets as set in the production budget and master schedules are reached.
While attaining these targets, adjustments are made for the fluctuations
in the demand.

For  an  effective  planning  of  production  activities,  the  executives

concerned must have complete information regarding the following :

(i) Engineering  data  including  complete  analysis  of  the  product  to  be
manufactured, the operations, processes and methods through which
each component or class of product must pass the nature of inspection
required, and the method of assembly.

(ii) Machine analysis giving full information regarding speeds of all available
machines and their maximum capacity to perform certain operations,
and the rat of output per day, week or month, and the maximum plant
capacity per day for each process or operation.

(iii) The  various  types  and  classes  of  tools  and  equipment  required  of
production.

(iv) Material analysis giving full information as to the type, quality and
quantity of the raw material to be used in each process or operation.

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 Also, information as to raw materials in stores, how much are on order,
and how much are a located or reserved for current orders.

(v) The characteristics of each job and the degree of skill and personnel if
qualifications required for the effective performance of each such job.

(vi) Information relating to power production and consumption, internal

transport and material handling service.

(vii) Job analysis giving information as to what methods of operation would

yield uniformity of output, ease in production and reduction in costs.

(viii) Information as to the customers’ orders on hand and the delivery for
customers, and what for stock purposes.
It is the job of the production planning department to arrange for the
order in which the work will be run, the routing and scheduling of work, and
determine what machines, tools, workplaces materials and operatives should
do the work.
A  balanced  production  planning  would  tend  to  increase  operating
efficiency by stabilizing productive activities, facilitate selling and customer
service,  and  help  reduce  production  cost  by  providing  reliable  basis  for
investment in raw materials and tools. It would promote fuller utilisation of
plant, equipment and labour by controlling all time and efforts essential in
manufacturing.

Levels  of  Production  Planning

Production  planning  can  be  done  at  three  levels  namely  Factory  Planning,
Process Planning and Operation Planning which are as follows:
(i) Factory Planning : At this level of planning, the sequence of work
tasks is planned in terms of building machines and equipment required
for manufacturing the desired goods and services. The relationship of
workplaces in terms of departments is also planned at this stage taking

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 into consideration the space available for the purpose. This stage deals
with plant location and layout.

(ii) Process  Planning  :  There  are  many  operations  involved  in  factory
planning for transforming the inputs into some desired end product. In
process planning these operations are located and the sequence of these
operations in the production process is determined, Plans are also made
for  the  layout  of  work  centres  in  each  process.

(iii) Operation Planning : It is concerned with planning the details of the

methods  required  to  perform  each  operation  viz.  selection  of  work
centres, designing of tools required for various operations. Then the
sequences of work elements involved in each operation are planned.
Specifications about each transfer, work centres, nature of tools required
and  the  time  necessary  for  the  completion  of  each  operation  are
prescribed.

PRODUCTION CONTROL

All organizations irrespective of size, use production control to some

degree. In small organizations, the production control may be performed by
one person; but in large complex industries the production control department
is  normally  well-organised  and  highly  specialised.  Production  control
presupposes the existence of production plans, and it involves the use of various
control techniques to ensure production performance as per plans. Co-ordinating
men and materials and machines are the task of production control.
Production control may be defined as “the process of planning production
in advance of operations; establishing the exact route of each individual item,
part of assembly; setting, starting and finishing dates for each important item,
assembly, and the finished products, and releasing the necessary orders as well
as initiating the required follow-up to effectivate the smooth functioning of
the enterprise.” According to Henry Fayol, “production control is the art and

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science  of  ensuring  that  all  which  occurs  is  in  accordance  with  the  rules
established and the instructions issued”. Thus, production control regulates the
orderly flow of materials in the manufacturing process from the raw material
stage to the finished product.

Production control aims at achieving production targets, optimum use

of available resources, increased profits through productivity, better and more
economic  goods  and  services  etc.  An  effective  production  control  system
requires reliable information, sound organisation structure, a high degree of
standardisation and trained personnel for its successful operation.

A sound production control system contributes to the efficient operation

of a plant. In terms of manufacturing customer’s orders, production control
assures a more positive and accurate completion and delivery date. Delivering
an order on time is obviously important to the customer and to the development
of customer goodwill. Production control also brings plan and order to chaotic
and haphazard manufacturing procedures. This not only increases the plant
efficiency but also makes it a more pleasant place in which to work. Most
people  recognize  that  employees  prefer  to  work  and  do  better  work  under
conditions of obvious control and plan. Morale may be considerably improved.
Effective production control also maintains working inventories at a minimum,
making possible a real saving in both labour and material investment. Thus,
good production control helps a company operate and produce more efficiently
and achieve lowest possible costs.

Objectives  of  Production  Control

The success of an enterprise greatly depends on the performance of its

production control department. The production control department generally
has to perform the following functions :

(i) Provision of raw material, equipment, machines and labour.

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 (ii) To organize production schedule in conformity with the demand
forecasts.

(iii) The resources are used in the best possible manner in such a way
that  the  cost  of  production  is  minimised  and  delivery  date  is
maintained.

(iv) Determination of economic production runs with a view to reduce

setup  costs.

(v) Proper  co-ordination  of  the  operations  of  various  sections/

departments responsible for production.

(vi) To ensure regular and timely supply of raw material at the desired
place and of prescribed quality and quantity to avoid delays in
production.

(vii) To perform inspection of semi-finished and finished goods and

use  quality  control  techniques  to  ascertain  that  the  produced
items  are  of  required  specifications.

(viii) It is also responsible for product design and development.

Thus the fundamental objective of production control is to regulate and
control the various operations of production process in such a way that orderly
flow of material is ensured at different stages of the production and the items
are produced of right quality in right quantity at the right time with minimum
efforts  and  cost.

Levels  of  Production  Control

Production control starts with some particular goal and formulation of

some general strategy for the accomplishment of desired objectives. There are
three  levels  of  production  control  namely  programming,  ordering  and
dispatching. Programming plans the output of products for the factory as a
whole.  Ordering  plans  the  output  of  components  from  the  suppliers  and
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processing departments. Dispatching considers each processing department in
turn and plans the output from the machine, tools and other work centres so
as to complete the orders by due date.
Factors  Determining  Production  Control  Operations

The  nature  of  production  control  operations  varies  from  organisation  to
organisation.  The  following  factors  affect  the  nature  and  magnitude  of
production control methods in an organisation :
(i) Nature of production : In job-oriented manufacturing, products and
operations are designed for some particular order which mayor may not
be  repeated  in  future.  Here  production  usually  requires  more  time,
whereas in a continuous manufacturing system inventory problems are
more  complex  but  control  operations  are  rather  simple  due  to  fixed
process. In mixed stock and custom manufacturing systems the problem
of  control  is  further  complicated  due  to  simultaneous  scheduling  of
combined process.
(ii) Nature of operations/activities : In intermittent manufacturing system
the operations are markedly varied in terms of their nature, sequence
and  duration.  Due  to  this  the  control  procedure  requires  continuous
modifications and adjustments to suit the requirements of each order.

(iii) Magnitude  of  operations  :  Centralised  control  secures  the  most

effective  coordination  but  as  an  organisation  grows  in  size,
decentralisation of some production control function becomes necessary.
The degree to which the performance of an activity should be decentralised
depends upon the scope of operations and convenience of their locations.

PRODUCTION PLANNING AND CONTROL

Planning and control are interrelated and interdependent. Planning is

meaningless unless control action is taken to ensure the success of the plan.
Control also provides information feedback which is helpful in modifying the

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existing plans and in making new plans. Similarly, control is dependent on
planning as the standards of performance are laid down under planning. Therefore,
production planning and control should be considered an integrated function
of planning to ensure the most efficient production and regulation of operations
to  execute  the  plans  successfully.

Production planning and control may be defined as the direction and

coordination of the firm’s material and physical facilities towards the attainment
of pre-specified production goals in the most efficient available way. It is the
process of planning production in advance of operations, establishing the exact
route of each individual item, part or assembly, setting starting and finishing
dates for each important item or assembly and finished products, and releasing
the necessary orders as well as initiating the required follow up to effectuate
the smooth functioning of the enterprise. Thus, production planning and control
involves planning, routing, scheduling, dispatching and expediting to coordinate
the movements of materials, machines and manpower as to quantity, quality,
time and place. It is based upon the old adage of “first plan your work and then
work your plan”.

Objectives  of  Production  Planning  and  Control

The main objective of production planning and control is to ensure the

coordinated  flow  of  work  so  that  the  required  number  of  products  are
manufactured in the required quantity and of required quality at the required
time at optimum efficiency. In other words, production planning and control
aims at the following purposes :
(i) Continuous  Flow  of  Production  :  It  tries  to  achieve  a  smooth  and
continuous  production  by  eliminating  successfully  all  sorts  of
bottlenecks in the process of production through well-planned routing
and scheduling requirements relating to production work.

(ii) Planned Requirements of Resources : It seeks to ensure the availability

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 of all the inputs i.e. materials, machines, tools, equipment and manpower
in the required quantity, of the required quality and at the required time
so that desired targets of production may be achieved.
(iii) Co-ordinated work Schedules : The production activities planned and
carried out in a manufacturing organizations as per the master schedule.
The production planning and control tries to ensure that the schedules
to  be  issued  to  the  various  departments/  units/supervisors  are  in  co-
ordination with the master schedule.
(iv) Optimum Inventory : It aims at minimum investment in inventories
consistent with continuous flow of production.
(v) Increased Productivity : It aims at increased productivity by increasing
efficiency and by being economical. This is achieved by optimising the
use of productive resources and eliminating wastage and spoilage.

(vi) Customer  Satisfaction  :  It  also  aims  at  satisfying  customers

requirements by producing the items as per the specifications or desires
of the customers. It seeks to ensure delivery of products on time by
co-ordinating the production operations with customers’ orders.
(vii) Production and Employment Stabilization : Production planning and
control  aims  at  ensuring  production  and  employment  levels  that  are
relatively stable and consistent with the quantity of sales.
(viii) Evaluation of Performance : The process of production planning and
control is expected to keep a constant check on operations by judging
the performance of various individuals and workshops and taking suitable
corrective measures if there is any deviation between planned and actual
operations.
Importance  of  Production  Planning  and  Control

The system of production planning and control serves as the nervous

system of a plant. It is a co-ordinating agency to co-ordinate the activities of

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engineering, purchasing, production, selling and stock control departments. An
efficient system of production planning and control helps in providing better
and more economic goods to customers at lower investment. It is essential
in all plants irrespective of their nature and size. The principal advantages of
production planning and control are summarized below :

(i) Better  Service  to  Customers  :  Production  planning  and  control,

through proper scheduling and expediting of work, helps in providing
better  services  to  customers  in  terms  of  better  quality  of  goods  at
reasonable prices as per promised delivery dates. Delivery in time and
proper  quality,  both  help  in  winning  the  confidence  of  customers,
improving  relations  with  customers  and  promoting  profitable  repeat
orders.
(ii) Fewer Rush Orders : In an organisation, where there is effective system
of  production  planning  and  control,  production  operations  move
smoothly as per original planning and matching with the promised delivery
dates. Consequently, there will be fewer rush orders in the plant and less
overtime than, in the same industry, without adequate production planning
and control.
(iii) Better Control of Inventory : A sound system of production planning
and control helps in maintaining inventory at proper levels and, thereby,
minimising investment in inventory. It requires lower inventory of work-
in-progress and less finished stock to give efficient service to customers.
It also helps in exercising better control over raw-material inventory,
which contributes to more effective purchasing.
(iv) More Effective Use of Equipment : An efficient system of production
planning and control makes for the most effective use of equipment.
It provides information to the management on regular basis pertaining
to the present position of all orders in process, equipment and personnel
requirements for next few weeks. The workers can be communicated
well in advance if any retrenchment, lay-offs, transfer, etc. is likely to

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 come about. Also, unnecessary purchases of equipment and materials
can  be  avoided.  Thus,  it  is  possible  to  ensure  proper  utilization  of
equipment and other resources.
(v) Reduced Idle Time : Production planning and control helps in reducing
idle time i.e. loss of time by workers waiting for materials and other
facilities;  because  it  ensures  that  materials  and  other  facilities  are
available  to  the  workers  in  time  as  per  the  production  schedule.
Consequently, less man-hours are lost, which has a positive impact on
the  cost  of  production.

(vi) Improved Plant Morale : An effective system of production planning

and control co-ordinates the activities of all the departments involved
in the production activity. It ensures even flow of work and avoids rush
orders. It avoids ‘speeding up’ of workers and maintains healthy working
conditions in the plant. Thus, there is improved plant morale as a by-
product.
(vii) Good  Public  Image  :  A  proper  system  of  production  planning  and
control is helpful in keeping systematised operations in an organisation.
Such an organisation is in a position to meet its orders in time to the
satisfaction of its customers. Customers satisfaction leads to increased
sales, increased profits, industrial harmony and, ultimately, good public
image  of  the  enterprise.

(viii) Lower Capital Requirements : Under a sound system of production

planning and control, everything relating to production is planned well
in advance of operations. Where, when and what is required in the form
of input is known before the actual production process starts. Inputs are
made available as per schedule which ensures even flow of production
without  any  bottlenecks.  Facilities  are  used  more  effectively  and
inventory levels are kept as per schedule neither more nor less. Thus,
production planning and control helps, in minimising capital investment
in equipment and inventories.

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Limitations  of  Production  Planning  and  Control

Undoubtedly, the system of production planning and control is a must

for efficient production management; but in, practice, sometimes, it fails to
achieve the expected results because of the following limitations :

(i) Lack of Sound Basis : Production planning and control is based on

certain  assumptions  or  forecasts  about  availability  of  inputs  like
materials, power, equipment etc. and customers orders. In case these
assumptions and forecasts do not go right, the system of production
planning and control will become ineffective.

(ii) Rigidity in Plant’s Working : Production planning and control may

be responsible for creating rigidity in the working of the plant. Once
the production planning has been completed, any subsequent change
may be resisted by the employees.

(iii) Time consuming Process : Production planning is a time consuming

process.  Therefore,  under  emergencies  it  may  not  be  possible  to  go
through the process of production planning.

(iv) Costly  Device  :  Production  planning  and  control  is  not  only  a  time
consuming  process  but  is  a  costly  process  also.  Its  effective
implementation requires services of specialists for performing functions
of routing, scheduling, loading, despatching and expediting. Small firms
cannot  afford  to  employ  specialists  for  the  efficient  performance  of
these functions.

(v) External Limitations : The effectiveness of production planning and

control  is  sometimes  limited  because  of  external  factors  which  are
beyond the control of production manager, Sudden break-out of war,
government control, natural calamities, change in fashion, change in
technology,  etc.  are  factors  which  have  a  negative  impact  on  the
implementation of production planning and control.
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Steps  in  Production  Planning  and  Control

The function of production planning and control involves co-ordination

and integration of the factors of production for optimum efficiency. Overall
sales orders or plans must be translated into specific schedules and assigned
so  as  to  occupy  all  work  centres  but  overload  none.  The  job  can  be  done

formally, in which case elaborate charting and filing techniques are used; or
it  can  be  done  informally  with  individual’s  thoughts  and  retention  thereof
supplanting tangible aids. In any case, the production planning and control function

must be performed somehow by someone. The better the job that is done, the
better the profit picture will be. A successful production planning and control
programme minimizes the idleness of men and machines, optimizes the number
of set-ups required, keeps in process inventories at a satisfactory level, reduces
materials handling and storage costs and consequently permits quantity and
quality production at low unit costs.

The basic phases of production planning and control are shown and
discussed below :
Production  Planning  and  Control

Planning Control

(Plan your work) (Work your plan)

1. Routing 4. Dispatching

2. Loading 5. Expediting or Follow up

3. Scheduling 6. Corrective Action

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1. Routing

Production routing involves the laying de n of path which work will

follow and the order in which various operations will be carried out. It consists
of the determination of operations through which the product must pass and
the arrangement of operations in the sequence that will require a minimum of
handling, transportation, storage and deterioration through exposure.

It is the job of routing personnel to determine the production routes

in the organisation. A route for the movement of a manufacturing lot through
the  factory  results  from  the  determination  of  where  each  operation  on  a
component part, subassembly, or assembly is to be performed. Routing may
be  generalised  or  detailed,  depending  upon  the  quality  of  product  to  be
manufactured, production system in use and other factors. Generalised routing
may be established either by building or by departments such as machine shop,
assembly  or  others.  Detailed  routing  indicates  the  specific  work  station  or
machine to be used for each operation.
The aim of routing is to determine an economical sequence of operations.
Efficient  routing  permits  the  best  utilisation  of  physical  human  resources
employed in production. Routing is an essential element of production control
because other production control functions are dependent on routing function.
The persons who make out a list of operations must be thoroughly familiar
with all the operations and various machines in the plant so that they are able
to establish routes which will ensure maximum utilisation of the plant and
machinery.

The routing procedure depends on considerations of type of work stations,

characteristics  of  individual  machines,  needs  of  personnel  etc.  Routing  in
continuous industries does not present any problem because of the product
type of layout where the equipment is arranged as per the sequence of operations
required to be performed on the components (from raw material to the finished

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products). On the other hand, in open job shops, since every time a new job
is undertaken, the route sheet will have to be revised which involves a lot of
work and expertise. In general, the following routing procedure is followed :
(i) Determining What to Make and What to Buy : The product is analysed,
from manufacturing point of view, to find out how many parts or components
can be manufactured in the plant and how many can be purchased from outside
directly. The decision to make or buy a component depends on relative cost
involved, technical consideration, purchasing policies of the firm and availability
of equipment, and personnel. In general during slack periods the decision is
taken to undertake maximum production to keep the men and machines busy.
On the other hand, during prosperity, the sub-contracts are given for any parts
to relieve overburdened facilities.

(ii) Ascertaining the Requirements of Materials : After the decision to

manufacture is taken, the production department decides the exact quantity and
quality of materials required for the manufacture of the components or the
product. A parts list and a bill of materials is prepared showing name of each
part, quantity, material specifications, amount of materials required, etc. The
necessary materials, thus, can be procured.

(iii) Preparation of Route Sheet : The chief paper which gives the details
of what is to be done and how it will have to be done is called a route sheet.
In other words, a route sheet is a tabular form on which the path that a particular
item is to follow through production is recorded. Route sheets are prepared
in advance of need and filed in route file. A route sheet is to be prepared for
every production order showing the individual parts to be completed for each
finished individual parts to be completed for each finished product before any
group can be assembled.

Route sheets will contain the following details in full :

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(a) The works order No.
(b) Number of pieces to be made.
(c) Symbol and classification of the part.
(d) The lot sizes for each unit of production, if put through in lots.
(e) List  of  operations  for  each  part.

(f) Definite  sequence  of  operations.

(g) Machine to be used for each operation.

(h) Materials that is necessary for a given operation.
(i) Standard time for each operation.

A separate route sheet is necessary for each part or component of a

works order. It may be noted that it is not necessary that the number of pieces
mentioned on the route sheet should be the same as required under any specified
order; because in many cases some allowance has to be made for spoilage, and
additional pieces may be needed for stock, or as reserves for repairs, or as
spares.

While preparing a route sheet, it is essential to bear in mind that the

route selected is the shortest and the most economical of all possible alternative
routes.

(iv) Determining Lot Sizes : When the work orders are received from the
customers, it is necessary to determine the lot sizes so as to keep the route
free and ready for smooth operations. This must be done with due reference
to length of operations, space occupied by the material while moving through
the shop, and the requirements of the master schedule.

(v) Determining Scrap Factors : A scrap factor is the anticipated normal

scrap  encountered  in  the  course  of  manufacturing  process.  The  routing

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department should determine the amount of possible scrap and rejection in
each order or lot. Usually, a margin of 5% to 10% is kept for such rejections.

(vi) Estimation of the cost of the Product : The cost of the component
or product is analysed and estimated through the information obtained in steps
(i) to (v) above. The cost consists of material, wages, and other specific and
indirect expenses.
(vii) Preparation of Production Control Forms : To collect detailed
information relating to production control, the production department prepares
the various forms such as job cards, inspection cards, move tickets, tool
tickets,  etc.

2. Loading
Once the route has been established, the work can be loaded against the
selected machine. Loading deals with the amount of work assigned to a machine
or a worker. It deals with the record of work-load of different shops. The total
time required to perform the operations is computed by multiplying the unit
operation time given on the standard process sheet by the number of parts to
be processed. The total time is then added to the work already planned for the
work station. The process results in a tabulated list or chart showing the planned
utilisation of machines or work stations in the plant. From the chart, it is easy
to assess the spare capacity of the plant.
If the loading charts indicate sufficient spare capacity, efforts may be
directed through the sales department to obtained more orders for the utilisation
of  spare  capacity.  Underload  of  certain  departments  may  also  arise  from
ineffective planning. In such a case, the remedy lies in proper planning. But
if, on the other hand, there is an overload in any workshop, action on anyone
or more of the following lines may be taken to relieve the bottleneck
(a) by arranging for overtime work;
(b) by introducing an additional shift;
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 (c) by transferring operations to another shop; and

(d) by sub-contracting of the excess load.

3. Scheduling
Scheduling involves fixing priorities for different items and operations
and providing for their release to the plant at the proper time. It establishes
the time sequence of operations and indicates the time required for each job
and operation. A schedule is a time-table of operations specifying the time and
date when each job/operation is to be started and completed. Scheduling is,
thus, the determination of the time that should be required to perform each
operation and also the time necessary to perform the entire series, as routed
making allowance for all factors concerned.
The objective of scheduling is to ensure that every job is started at the
right time and it is completed before the delivery date. Scheduling and routing
are inter-dependent and the two should, therefore, be integrated properly. It
is difficult to prepare a schedule of production without determining the route
or sequence of operations. Similarly, an efficient route for an item cannot be
determined without consulting the production schedule designed for it. To be
effective, scheduling should be flexible and due provision should be made for
contingencies like delay in the availability of materials, breakdown of machines,
absence of key personnel, etc.

4. Dispatching

Dispatching may be defined as the setting of productive activities in

motion through release of orders and instructions, in accordance with previously
planed timings as embodied on operation sheet, route card and loading schedules.
Dispatch provides official authorization and information for (i) Movement of
materials  to  different  work  stations,  (ii)  movement  of  tools  and  fixtures
necessary for each operation, (iii) beginning of work on each operation, (iv)
recording  of  beginning  and  completion  time,  (v)  movement  of  work  in
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 accordance with a routing schedule, (vi) control of progress of all operations
and making of necessary adjustments in the release of operations.
Dispatching requires co-ordination among all the departments concerned.
This is obtained through varied degrees of centralised control. Under centralised
control,  dispatch  clerks,  centrally  located,  release  all  orders  including  the
movement  of  materials  and  tools  necessary  for  the  operations.  Under
decentralised control, this responsibility is handled by each department.

In continuous manufacturing, under normal conditions, orders may be

dispatched  to  departments  a  day  or  more  in  advance  of  operations.  Each
department prepares its own instructions and sends a duplicate copy to the
central  office.  Since  duplicate  copies  are  received  by  the  central  office
considerably  in  advance  of  operations,  there  is  sufficient  time  for  the
recommendation of changes.

If it is found that certain orders are being unduly delayed, a request may
be made for adjustments. However under abnormal conditions, when a company
is being pressed by impatient customers, and the plant is loaded to capacity,
emergency changes are more frequent. A special rush order may required that
operations start immediately and that other orders originally scheduled may
be held temporarily. Under these circumstances, it is apparent that centralised
control plays an important role in obtaining speed and co-ordination.

5. Expediting  or  Follow  Up

Expediting or follow up is the last step in production planning and control.

It involves determination of the progress of work, removing bottlenecks in the
flow of work and ensuring that the productive operations are taking place in
accordance with the plans. Follow up or expediting is that branch of production
control procedure which regulates the progress of materials and parts through
the production process. It spots delays or deviations from the production plans.

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 It helps to reveal defects in routing and scheduling, misunderstanding of orders
and instructions under loading or overloading of work etc. All problems and
deviations are investigated and remedial measures are undertaken to ensure the
completion of work by the planned date.

Follow up serves as a catalytic agent to fuse the separate production

activities into a unified whole. It seeks to ensure that the promise is backed
up by performance and the work done is upto the pre-determined standards as
to quantity, quality, time and cost. The responsibility for expediting is usual1y
given to a separate group of persons known as ‘expeditors’. These people are
‘liaison men’ or ‘go-betweens’ who obtain information on the progress of work
and attempt to achieve coordination among the different departments.

6. Corrective  Action

Corrective action is needed to make effective the system of production

planning  and  control.  By  resorting  to  corrective  measures,  the  production
manager maintains full control over the production activities. For instance,
routing may be defective and the schedules may be unrealistic and rigid. The
production manager should try to rectify the routes and lay down realistic and
flexible schedules. Workload of machines and workers should also be determined
scientifical1y.  If  schedules  are  not  being  met,  the  causes  should  be  fully
investigated. It should also be ensured that there is optimum utilisation of the
plant capacity.

Sometimes, abnormal situations like strike and break-down of machinery

or power may upset the work schedules. The production manager should try
to make up the delays and adjust the schedules properly. Systematic investigation
of activities at various stages of production may also lead the production manager
to revise the production targets, loads and schedules. There is also a strong
need  of  performance  appraisal  of  all  employees.  Many  a  time,  production

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 schedules are not met in time or if they are met, the goods are of substandard
quality. If the causes of these are due to the poor performance of the employees,
certain personnel decisions like demotion, transfer and training may be essential.

PRODUCTION PLANNING AND CONTROL (PPC) UNDER

DIFFERENT PRODUCTION SYSTEMS

No single system of production planning and control is good for all

types of industries. The nature of PPC varies from firm to firm depending upon
the type of production process. In a manufacturing industry, raw materials are
covered into components, semi-finished products and finished products. But
some firms are engaged in the assembling of products. An assembling industry
combines  together  a  number  of  components  or  parts  to  make  the  finished
product, e.g. bicycle, typewriter, fan, scooter, etc. The application of production
planning and control to various types of production has been explained below :

PPC  in  Process  Industry

Production planning and control in process industry is relatively simple.

Routing is almost automatic and uniform because standardised techniques and
specialised  equipment  are  used  in  production  processes.  The  product  is
standardized and goods are produced for stock. Therefore, scheduling is easy
and  department  schedules  can  be  prepared  from  the  master  schedule  on  a
continuing  basis.  Dispatching  involves  repetitive  orders  issued  to  ensure  a
steady flow of materials through the plant. In process industry, decentralised
dispatching can be used so that each foreman can issue orders and instructions
to each operator and machine under his charge as per the circumstances of his
work-station.  The  sequence  of  operations  being  uniform,  responsibility  for
quality control can be delegated to individual production units to ensure that
the products manufactured conform to the specifications laid down in advance.
Thus, the main task of production planning and control in process industry is

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 h maintain a continuous and uniform flow of work at the predetermined rate
so that there is full utilisation of plant capacity and the work is completed in
time. Therefore, it is known as ‘flow control’.

PPC  in  Job  Production  Industry

Production, planning and control is relatively difficult in job production

industry. Every order is of a different type and it entails a particular sequence
of operations. There is not standardised route plan and a new route has to be
prepared for every order. Specific orders are assigned to different workstations
according to the capacities available with them. Production, schedules are drawn
up according to relative urgency of order. An order received later may have
to  be  supplied  earlier.  Sometimes,  it  may  not  be  possible  to  schedule  all
operations relating to an order simultaneously. Dispatching and follow up are
also order-oriented. For every order fresh instructions and follow up measures
have to be undertaken. Therefore, production control is job production system
may be called ‘Order control’.

PPC  in  Intermittent  Production  Industry

In  case  of  intermittent  production,  raw  materials  are  converted  into

components or parts for stock but they are combined according to the customer’s
orders. The products are manufactured usually in large batches. Every batch
differs  from  others  but  all  units  within  a  batch  are  identical.  A  number  of
hetrogenous finished products are manufactured within a limited range of options.
Therefore, production planning and control in intermittent manufacturing is a
mixture of those used in process industry and job order production. There is
a standardised components and production schedules are continuous. But the
routes and schedules for intermediate operations have to be changed every
time. In order to avoid delays and bottlenecks in the production process, great
care needs to be taken in dispatching. Before issuing orders and instructions

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need for new materials and tools, overloading and underloading of particular
machines/operators and other problems must be anticipated. As product are
diversified and several orders are being handled simultaneously in different
work-centres, follow up is a cumbersome task in intermittent manufacturing.
Follow up may be organised either according to product or process. Follow
up by product is suitable for process or continuous production system. It is
relatively simple because there is an automatic flow of work from one operation
to another and the follow up mart has simply to report and remove breakdown,
delays,  shortage  of  materials  and  tools  that  obstruct  the  smooth  flow  of
production.  But  in  intermittent  production  system,  follow  up  by  process  is
used.  In  every  department,  the  follow  up  men  check  the  progress  of  work
passing through that department. The follow up men do not require knowledge
and information about all the departments. But they have to be more alert as
the flow of work from one operation to another is not automatic. Quality has
to be controlled both during the manufacture of components and during their
conversion into the finished product. In practice, a combination of flow and
order controls known as block control may be used. Flow control is employed
to  produce  standardised  components  and  order  control  is  used  for  the
manufacture of finished products.

PPC in Assembly Industry

In  an  assembly  industry,  there  is  a  uniform  sequence  of  repetitive

operations but the number of components and their proportion to be assembled
differ from one product to another. Once the sequence of operations has been
decided,  the  efficiency  depends  upon  the  regular  and  timely  supply  of  the
required components. The entire production line may be held up and machinery
and  men  may  remain  idle  on  account  of  the  non  availability  of  one  single
component  at  the  proper  time  and  in  the  required  quantity.  It  is,  therefore,
essential to determine first of all the type and quantity of various components
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required at different stages in the assembling of a product. This will depend
upon the nature and volume of a product to be assembled during a particular
period of time. Production schedules are drawn up for each product so as to
achieve  the  targets  of  production.  Assembly  work  for  different  products  is
assigned to various machines and operators according to their capacities and
suitability. Instructions are issued in such a manner that the responsibility, for
a particular product is fixed on specific employees. Follow up measures need
to  be  taken  to  ensure  that  every  product  is  being  assembled  as  per  the
specifications and schedules laid down in advance.

REQUIREMENTS OF EFFICIENT PRODUCTION PLANNING AND

CONTROL

A system of production planning and control is said to be efficient when

it does its job well and successfully without wasting time or energy. To be
efficient it must have the following prerequisites or conditions or requirements:

(i) Sound Organisational Structure : An effective system of production

planning  and  control  requires  a  sound  organisational  structure.  The
management as a team should recognise the need for production planning
and  control  and  must  be  willing  to  delegate  authority  and  create
responsibility  at  all  levels.  In  case  the  work  schedules  are  centrally
determined,  the  supervisors  must  recognise  that  this  is  merely  an
extension of functional specialisation to make it possible for them to
devote more of their time to those activities for which they are best
qualified. This attitude produces co-operative effort.

(ii) Reliable  and  Detailed  Information  :  For  successful  production

planning and control, reliable, detailed and up-to-date information must
be available to all concerned regarding the following :

(a) products required to be produced;

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 (b) the number and types of each production machine and processing
unit, together with the fees, speeds, and productive capacities.
(c) the manufacturing time required and the sequence of operations
of each part going into the finished product;
(d) requirements and availability of material labour;
(e) requirements and availability of the proper tools, jigs, and fixtures
for each part of the product to be manufactured;
(f) work-in-progress, etc.

(iii) Trained Personnel : A competent system of production planning and

control  presupposes  the  existence  of  trained  personnel  in  the  use  of
special tools, jigs and fixtures, etc. The personnel must have the required
aptitude for the work to be completed arid understand the various aspects
of production planning and control. They must have built-in motivation
for achieving goals of the firm.

(iv) Standardisation : The term ‘standardisation’ refers to the process of

making  things  that  conform  to  a  fixed  size,  colour,  quality,  etc.  for
achieving  an  effective  system  of  production  planning  and  control,
standardisation is required for the following :

(a) materials purchased and fabricated;

(b) operations on all parts as far as design permits;
(c) tools and equipment as far as practical;
(d) procedures  of  operations  and  organisational  set  up  including
delegation of authority and fixed responsibility;
(e) production standards for employees and method of remuneration
for  employees;
(f) quality requirements and adequate inspection to guarantee quality
maintenance;

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 (g) reports on production performance in comparison with scheduled
production, etc.

(v) Flexibility : Something or someone that is flexible is able to change

easily and adopt to different conditions and circumstances as they occur.
To be successful, the system of production planning and control should
have built-in flexibility so that it may adapt to changes like power failure,
break down of machinery, shortage of raw materials, absence of key
personnel,  etc.

(vi) Periodic Appraisal : An appraisal of a situation is a careful judgement

about what is happening and why is happening. Since production planning
and control is a continuous process, a periodic appraisal of its various
aspects  is  required  so  that  superfluous  ones  may  be  identified  and
removed. The process of continuous checking is quite helpful in keeping
the system efficient and in line with the requirements of the particular
organisation and its customers.

Do Yourself :

1. What do you understand by production planning and control? How does

it help in the effective operation of a factory? Also discuss importance
of production planning and control.

2. What are the objectives of production planning and control? Discuss

the steps involved in production control.

3. State the requirements of an effective system of production planning

and control.

4. Discuss the production planning and control under different production

systems.

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 LESSON  :  5

PRODUCTION  PROCESS  ANALYSIS

INTRODUCTION

In modern industrial age, the managers have to face many problems in the field
of  production  such  as  what  should  be  the  nature  of  production,  system  of
production and size of the plant ? They have to take into account the industrial
environment,  demand  of  the  product,  labour  problems  and  possibilities  of
expansion of the plant. Production planning is done considering all the above
factors. Standards for men, materials, machines and output are fixed in advance.
Production planning is only a means for the effective utilisation of various
resources of the plant and not an end in itself. Effective utilisation and control
of plans are equally important otherwise planning activity will remain a paper
work merely wasting the time and money.

Production planning does not reveal an order of various production operations

and the information as disclosed in the plan. It is arranged again in a systematic
order regarding sequence of operations involving men, machine and material
for providing proper understanding about the constituents of the system and
proper analysis. The systematic arrangement of different systems and techniques
in order to carry out the production activities of an organisation may be called
as production process analysis.

Production process analysis and design means the complete delineation and
description of the specific steps in the production process and the linkages
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 among the steps that will enable the production system to produce products/

services of the desired quality, in the required quantity, at the time customers
want them, and at the budgeted cost. Process analysis is intense for new products/

services, but replanning can also occur as capacity needs change, business or
market conditions change, technologically superior machines become available,

or as other changes occur. Although production processes and their technology

do  evolve,  at  anyone  point  in  time,  the  essential  character  and  structure  of

production processes is shaped by operations strategy.

Production  processes  must  be  planned  and  designed  to  provide  the  mix  of

competitive  weapons  embodied  in  the  production  plan,  which  reflects  the

operations strategy for the business. For example; if positioning strategy for
a particular product line consists of producing small batches of custom-designed

products and a produce-to-order inventory policy, production processes must

be designed that allow the flexibility of quickly shifting to other products and

economically producing products in small batches.

Interrelationship  of  product/service  design  and  process  design

The  design  or  redesign  of  products/services  and  the  design  or  redesign,  of

production  processes  are  interrelated.  Figure  1  illustrates  that  there  is  a

continuous interaction between these activities. This means that production

processes must be designed to accommodate the product/service design and
that products must be designed for producibility.

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 Fig.  1  :  Interaction  Between  Product/Service  Design  and
Process  Analysis.

Production  Process  Analysis  and  Design  Systems

Production  process  analysis  and  design  brings  together  knowledge  about

operation strategies, product/service designs, technologies of the production
system, and markets, and then develops a detailed plan for producing the products/

services.

Figure 2 illustrates the inputs and outputs of process analysis. The inputs to
process  analysis  come  from  information  about  products/services  and  their
markets, from the production system and its technologies, and from operations
strategies.

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 PROCESS  ANALYSIS  AND
INPUTS OUTPUTS
DESIGN

1.  Product/Service  Information   1.  Select  Process  Type 1.  Technological  Processes

Product/Service  Demand
Price/Volumes
Patterns
Competitive  Environment
Consumer  Wants/Needs
Desired  Product  Characteristics
2.  Productions  System
Information
Resource  Availability
Production  Economics
Known  Technologies
Technology  that  can  be
Acquired
Predominant  Strengths
Weaknesses
3.  Operations  Strategy
Positioning  Strategies
Competitive  Weapons  Needed
Focus  of  Factories  and
Service  Facilities
Allocation  of  Resources
Coordinated  with  Strategies. Design  of  Specific  Processes
2.  Vertical  Integration  Studies Linkages  among  Processes
Vendor  Capabilities 2. Facilities
Acquisition  Decisions Building  Design
Make-or-Buy  Decisions Layout  of  Facilities
3.  Process/Product  Studies Selection  of  Equipment
Major  Technological  Steps 3.   Personnel   Estimates
Minor  Technological  Steps Skill  Level  Requirements
Product  Simplification Number  of  Employees
Product  Standardization Training  Requirements
Product  Design  for  Producibility Supervision  Requirements
4.  Equipment  Studies
Level  of  Automation
Linkages  of  Machines
Equipment  Selection  Tooling
5.  Production  Procures  Studies
Production  Sequence
Materials  Specifications
Personnel  Requirements
6.  Facilities  Studies
Building  Designs
Layout  of  Facilities

Figure 2 : The Production Process Analysis and Design System

Process analysis and design involves the selection of a process type, studies
about the degree of vertical integration, process and product/service studies,
equipment studies, production procedures studies, and facilities studies. The
outputs  of  these  studies  is  a  complete  determination  of  the  individual
technological process, steps to be used, and the linkages among the steps; the
selection of equipment, design of buildings, and layout facilities; and number
of personnel required, their skill levels, and supervision requirements.

MAJOR FACTORS AFFECTING PRODUCTION PROCESS ANALYSIS

DECISIONS

Among  the  factors  affecting  production  process  analysis  are  the  nature  of
product/service demand, degree of vertical integration, product/service and
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 volume flexibility, degree of automation, level of product/service quality, and
degree  of  customer  contact.

(a) Nature  of  product/service  demand  :  Production  systems  exist  to

produce products/services of the kind that customers want, when they want
them, and at a cost that allows the firm to be profitable. The place to start in
analysing production systems, therefore, is the demand for products and services.
Of particular importance are the patterns of demand.

Patterns  of  Product/Service  Demand

First, production processes must have adequate capacity to produce the volume
of  the  products/services  that  customers  want.  Forecasting  methods  help  to

estimate the customer demand for product/services. These forecasts can then
be used to estimate the amount of production capacity needed in each future
time period. Seasonality, growth trends, and other patterns of demand, therefore,
are  important  determinants  of  the  production  capacity  necessary  to  satisfy

demand.

Seasonality is an important consideration in planning the appropriate type of

production process for a product/service. For example, if a product’s demand
exhibits great variation from season to season, the production processes and
inventory policies must be designed to allow the delivery of sufficient quantities
of products or services during peak demand seasons, and yet still be able to
produce products economically in slack demand seasons.

Similarly,  the  growth  trends  of  product/service  demand  have  important

implications for analysing production processes. For example, if a service is

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 expected to show strong sales growth over a five-year period, provision must
be made for designing production processes whose capacity can be expanded
to keep pace with demand. Some types of processes can be more easily expanded
than others, and the choice of the type of production process will be affected
by the forecasted growth trends of product/service demand.

As  with  seasonality  and  growth  patterns,  random  fluctuations  and  cyclical

patterns will also have an impact on production process designs. In addition,
the overall volume of the demand and the prices that can be charged for the
products/services  will  affect  the  type  and  characteristics  of  the  production
processes.

(b) Degree of Vertical Integration : One of the first issues to be resolved

when developing production processing designs is determining how much of
a product/service the company will produce and how much will be bought from
suppliers. Vertical integration is the amount of the production and distribution
chain,  from  suppliers  of  components  to  the  delivery  of  finished  products/
services to customers, that is brought under the ownership of a company. There
are two types of vertical integration, forward and backward. Forward integration
means expanding ownership of the production and distribution chain forward
towards the market. Backward integration means expanding ownership of the
production and distribution chain backward towards the sources of supply.

Generally, there are three stages of production : component, subassembly, and

final  assembly.  For  most  manufacturers  of  finished  products-such  as  Ford,
Telco  and  Maruti  that  assemble  automobiles-the  major  issue  of  vertical
integration is whether they should enter into supply contracts with suppliers

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 of  subassemblies  and  components,  or  backward  integrate  to  produce
subassemblies and components themselves. On the other hand, for firms that
are primarily subassembly suppliers – the major issues of vertical integration
is whether they should forward integrate and assemble and market their own
finished products. In either case, the issue of whether to integrate vertically
brings both opportunities and risks.

The  amount  of  vertical  integration  that  is  right  for  a  particular  firm  in  one
industry could be inappropriate for another firm in a different industry. For
companies that would forward integrate towards the market, the predominant
factor in such decisions is the ability of the company to market the products.

It should be clear from Table 1 that the decision whether to make products
(backward integrate by bringing production of subassemblies and components
in-house) or buy them from suppliers is not a simple decision.

TABLE 1
The  points  of  Contention  in  a  Decision  Situation
1. The cost of making or producing subassemblies or components in-house versus buying
them from suppliers.
2.  The  amount  of  investment  necessary  to  produce  subassemblies  or  components  in-
house.
3. The availability of funds to support the necessary expansion of production capacity.
4.  The  effect  on  return  on  assets  if  production  of  subassemblies  or  components  is
undertaken.
5. The present technological capabilities of the company to produce subassemblies or
components.
6. The need to develop technological capabilities to produce subassemblies or components
to  secure  future  competitive  position.
7. The availability of excellent suppliers who are willing to enter into long-term supply
relationships,  particularly  those  who  can  provide  high-quality  subassemblies  and
components  at  low  prices,  who  are  well  enough  funded  to  ensure  continuity  of  an
adequate supply, and who are able to work with the company to continuously improve
product  and  component  designs  and  manufacturing  processes.
8.  The  amount  of  market  share  held  by  the  company.

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(c) Product/Service  and  Volume  Flexibility  :  Flexibility  means  being
able to respond fast to customers needs. Flexibility is of two forms, product/
service flexibility and volume flexibility. Product/service flexibility means the
ability of the production system to quickly change from producing one product/
service to producing another. Volume flexibility means the ability to quickly
increase or reduce the volume of products/services produced. Both of these
forms of flexibility of production systems are determined in large part when
the production processes are designed.

Product/service flexibility is required when business strategies call for many

custom-designed products/services each with rather small volumes or when
new products must be introduced quickly. In such cases production processes
must ordinarily be planned and designed to include general purpose equipment

and versatile employees who can be easily changed from one product/service
to another. The concept of a flexible work force involves training and cross-
training workers in many types of jobs. Although training costs obviously increase,

the payoff is work that is perhaps more interesting for workers and a work force
that can quickly shift from job to job and to other products/services with little
loss in productivity.

Volume flexibility is needed when demand is subjected to peaks and valleys

and when it is impractical to inventory products in anticipation of customer
demand. In these cases, production processes must be designed with production
capacities  that  can  be  quickly  and  inexpensively  expanded  and  contracted.

Manufacturing operations are ordinarily capital-intensive, which simply means

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 that the predominant resource used is capital rather than labour. Thus in the
presence of variable product demand, capital equipment in production processes

must be designed with production capacities that are near the peak levels of
demand. This translates into either increased capital investment in buildings
and equipments or the use of outside subcontractors and some provision for
quickly expanding and contracting the work force. Over time, layoffs or the
recall of workers from layoffs, use of temporary or part-time workers on short
notice, and permanent overstaffing are options commonly used to achieve volume
flexibility  of  employees.

(d) Degree of Automation : A key issue in analysing production processes

is determining how much automation to integrate into the production system.
Because automated equipment is very expensive and managing the integration

of automation into existing or new operations is difficult, automation projects

are not undertaken lightly.

Historically, the discussion of how much automation to use in factories and

services has centered on the cost savings from substituting machine effort for
labour. Today, automation affects far more than the costs of production; in fact,

for many companies automation is seen as basic to their ability to become or

remain competitive.

Automation can reduce labour and related costs, but in many applications the
huge investment required by automation projects cannot be justified on labour
savings alone. Increasingly, it is the other benefits of automation that motivate
companies  to  invest  in  automation.  The  need  to  quickly  produce  products/

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 services of high quality and the ability to quickly change production to other
products/services are the key factors that support many of to day’s automation

projects. The degree of automation appropriate for production of a product/

service must be driven by the operations strategies of the firm. If those strategies
call for high quality, product flexibility, and fast production of products/services,

automation can be an important element of operations strategy.

(e) Level of product/service quality : In today’s competitive environment,

product quality has become the chief weapon in the battle for world markets
of  mass-produced  products.  The  choice  of  production  process  is  certainly
affected by the desired level of product quality. At every step of process design,

product quality enters into most of the major decisions. For many firms the
issue of how much product quality required is directly related to the degree
of automation-integrated into the production process. Automated machines can
produce  products  of  incredible  uniformity.  And  with  proper  management,
maintenance, and attention, products of superior quality can be produced with

automated production processes at low production costs.

(f) Degree  of  Customer  Contact  :  For  most  services  and  for  some
manufacturers, customers are an active part of the processes of producing and
delivering products and services. The extent to which customers become involved
in  the  production  systems  has  important  implications  for  the  production

processes.

There is a wide range of degree of interaction of customers with the production

system. For example, at one extreme are barbershops, hair salons, and medical

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clinics. Here the customer becomes an active part of production, and the service

is  actually  performed  on  the  customer.  In  these  cases  the  customer  is  the

central  focus  of  the  design  of  production  processes.  Every  element  of  the

equipment, employee training, and buildings must be designed with the customer

in mind. Also, courteous attention and comfortable surroundings must be provided

to  receive,  hold,  process,  and  release  customers.  In  such  systems,  service

quality, speed of performing the service, and reduced costs can be improved

with automated equipment as long as the fundamental nature of the service is

not materially affected.

At  the  other  extreme  of  customer  involvement,  the  design  of  production

processes is affected little because of interaction with customers. Examples

of this type of service are fast-food restaurants or back room operations at
banks. In these operations, services are highly standardized, production volume

of services is high, and cost, price, and speed of delivery tend to be predominant

in  operations  strategies.

TYPES OF PROCESS DESIGNS

At the earliest stages of production process planning, the organisation must

decide on the basic type of production processing and finished goods inventory

policy to use in producing each major product/service. The common types of

production  processes  are  product-focused,  process-focused,  and  group

technology/cellular manufacturing.

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 (a) Product-Focused  :  The  term  product-focused  is  used  to  describe  a

form of production process in which production departments are organized

according to the type of product/service being produced. In other words, all
of the production operations required to produce a product/service are ordinarily

grouped into one production department.

Product-focused  production  process  is  also  sometimes  called  line  flow

production or continuous production. Both of these terms describe the nature

of the routes that products/services follow in production. In line flow production,

products/services tend to follow direct linear paths without backtracking or

sidetracking.  In  continuous  production,  products/services  tend  to  proceed

through production path without stopping.

Compared  to  other  types  of  production,  product-focused  systems  in

manufacturing, usually require higher initial investment levels. This increased

investment  need  stems  from  (1)  the  use  of  more  expensive,  fixed-position

materials-handling equipment, such as overhead conveyors, and (2) the use of

processing equipment that is specialized to a particular product/service, such

as automatic welding machines especially designed and tooled for only one
product. Additionally, the product/service flexibility of these systems tends to
be  rather  low  because  they  are  ordinarily  difficult  to  change  over  to  other

products/services. Offsetting these drawbacks are the advantages of low labour-

skill requirements, reduced worker training, reduced supervision, and ease of

planning and controlling production.

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 (b) Process  Focused  :  The  term  process-focused  is  used  to  describe  a

form of production in which production operations are grouped according to

type of processes. In other words, all production operations that have similar
technological processes are grouped together to form a production department.
For example, all production operations throughout a factory that involve painting
(the  technological  process)  are  grouped  together  in  one  location  to  form  a

painting department.

Process-focused systems are also sometimes known as intermittent production

or job shops. They are referred to as intermittent production because production
is  performed  on  products  intermittently,  that  is,  on  a  start-and-stop  basis.
Process-focused systems are also commonly referred to as job shops because
products/services move from department to department in batches (jobs) that
are usually determined by customer orders.

(c) Group  Technology/Cellular  Manufacturing  :  Group  Technology/

Cellular Manufacturing (GT/CM) is a form of production that has only recently
been  adopted  in  the  United  States.  Cellular  Manufacturing  is  subset  of  the

broader Group Technology concept. In Group Technology, a coding system is

developed for the parts made in a factory. Each part receives a multi digit code
that describes the physical characteristics of the part. For example, let us say
that a part is cylindrical, six inches long, one inch in diameter, and made of
aluminium. The part’s code would indicate these physical characteristics. By
the use of a coding system for parts, the following production activities are
simplified  :

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i) It is easier to determine how to route parts through production because

the production steps required to make a part are obvious from its code.

ii) The number of part designs can be reduced because of part standardization.

When new parts are designed, the codes of existing parts can be accessed

in a computer data base to identify similar parts in the data base. New

designs can be made like the existing ones.

iii) Parts  with  similar  characteristics  can  be  grouped  together  into  part

families. Because parts with similar characteristics are made in similar

ways, the parts in a parts family are typically made on the same machines

with similar tooling.

iv) Some  parts  families  can  be  assigned  to  manufacturing  cells  for
production, one part family to a cell. The organisation of the shop floor

into  cells  is  referred  to  as  Cellular  Manufacturing.

The advantages claimed for cellular manufacturing over job shops are many.

Because the parts within a family in a cell require the same machines with
similar tooling and require similar production operations :

i) Machine changeovers between batches of parts are simplified, thereby

reducing costs of changeover and increasing production capacity.

ii) Variability  of  tasks  is  reduced,  and  training  periods  for  workers  are

shortened.

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iii) There are more direct routes in production, allowing parts to be made

faster and shipped quicker.

iv) Parts spend less time waiting, in-process inventory levels are reduced.

v) Since parts are made under conditions of less part-design variability by

workers, who are more specifically trained for the parts, quality control

is improved.

vi) With shorter, more direct routes through production and with reduction

of materials-handling costs, production planning and control are simpler.

vii) As a result of reduced part variety and similarity of tooling and machines

within cells, automation of cells is much simplified. The formation of

cells may therefore be seen as an intermediate step in the automation

of  job  shops.

GT/CM can also have some disadvantages. For example, duplicate pieces of

equipment may be needed so that parts do not have to be transported between

cells. Also, because not all parts from a job shop can be made in the GT/CM

cells, producing the remaining parts in a job shop may not be as efficient once

GT/CM cells have been established.

DECIDING AMONG PRODUCTION PROCSSES ALTERNATIVES

In deciding on a particular type of production process for a major product line,

several factors must be considered. Among these are batch size and product

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 variety, capital requirements, and economic analysis.

(a) Batch Size and Product Variety : In choosing the type of production

process design, a major consideration would be the amount of product variety

and the volume to be demanded of each product model. Figure 3 illustrates

that the type of process design that is appropriate depends on the number of

product designs and the size of the batches to be produced in a production

system.

As  a  generalisation,  as  we  move  from  Point  A  to  Point  C  in  Figure  3,  the

production cost per unit and product flexibility increase. At point A, there is

a single product, and the demand for the product is very large. In this extreme

case,  a  product-focused  organisation  that  is  dedicated  to  only  that  product

would be appropriate. Production costs per unit are very low, but this type of

production organisation is very inflexible because equipment specialised to the

product and the specific training of the employees make it impractical to change

to the production of other products. As the number of product designs increase

and as the batch size of the products decreases, at some point, say point B,
a product-focused, batch system becomes appropriate. Although this system

is  relatively  inflexible,  employees  are  trained  to  shift  to  the  production  of

other products, and equipment is designed to be changed to other products,

but with some difficulty.

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 Figure  3  :  Type  of  Process  Design  Depends  on
Product  Diversity  and  Batch  Size

At the other extreme, Point C represents the production of many one-of-a-

kind products. In this case, a job shop producing unique products in batches
of a single item would be appropriate. This form of production is the ultimate

in product flexibility. As the number of products decreases and as the batch

size of the products increases from this extreme, at some point, say point D,
cellular  manufacturing  of  some  of  the  parts  within  a  job  shop  becomes

appropriate.

Thus  as  business  strategies  are  developed  for  each  major  product  line,  the

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determination of the volume of demand that is expected for each product and
the number of product models necessary to appeal to the market are important

factors  in  choosing  the  type  of  process  design.

(b) Capital  Requirements  :  The  amount  of  capital  required  for  the
production  system  tends  to  differ  for  each  type  of  production  processing

organisation. In figure 3, in general, the amount of capital required is greatest

at Point A and diminishes as we move downward to the right towards point C.

The  amount  of  capital  available  and  the  cost  of  capital  to  a  firm  could  be

important factors in choosing a type of production process design, and business

strategies would have to be adjusted accordingly.

(c) Economic Analysis : Among the factors to be considered when deciding

among the types of production processing organizations, the production cost

of each alternative is important. Each type of production process requires a

different  amount  of  capital.  Capital  costs  are  ordinarily  fixed  charges  that

occur every month and represent some measure of the cost of capital to the
firm. Figure 4 graphically illustrates that different forms of process design for

producing a hypothetical product have different cost functions. The greater the

initial cost of equipment, buildings, and other fixed assets, the greater are the

fixed costs. Also, different forms of production organizations have different

variable costs – those costs that vary with the volume of products produced
in each month.

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 Figure  4  :  Cost  Functions  of  Processing  Alternatives

As can be seen in Figure 4, the automated assembly line alternative has annual
fixed costs of Rs. 22,50,000. Fixed costs are the annual costs when the volume

of the product produced is zero. Also, it can be seen from Figure 4 that the
variable costs for the automated assembly line are very low relative to the other

forms of process design because the slope (rise over run) of its cost function
is very flat. This means that annual costs do not climb very fast as annual volume
of production grows. The cost function of a job shop usually exhibits very low

fixed costs and very high variable costs.

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 The fixed and variable costs of cellular manufacturing are usually intennediate

to  those  of  the  other  two  process  designs.

An important conclusion from Figure 4 is : If capital availability is not a factor

and annual production costs are the predominant consideration, the process
design that is preferred depends on the production volume of the product. In

the example of Figure 4, if production volume is less than 1,00,000 units, a

job shop would be preferred. If production volume of between 1,00,000 and

2,50,000 units is expected, cellular manufacturing would be preferred. And if

production volume of greater than 2,50,000 units is expected the automated

assembly line would be preferred. If none of the alternatives provide a satisfactory

return, do not select any of the processing alternatives.

Charts  for  Production  Process  Analysis

These charts show different steps or events that occur during the performance

of a task or series of operations. These give a detailed description step by step

starting with the input of raw materials and ending with the output of the finished

product. Between these two ends, other activities like transportation, storage,

inspection, machine operation etc. are taken into consideration. This helps in

eliminating the wasteful activities. The main charts used for process analysis

are  :  (i)  Schematic  charts  and  (ii)  Process  charts.

(a) Schematic charts : These charts are prepared and used for comparing

different alternative methods of production. In these charts, the graph depicts

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 how a product can be manufactured under different types of manufacturing
methods using the same ingredients. The conditions of production operation

in  each  production  process  are  depicted  on  the  chart  thus  facilitating  the

comparison of various production alternatives and to select the best one out
of them. In process industries, the charts are also useful for preliminary layout

analysis.  In  preparing  these  charts,  one  should  collect  and  complete  the

information  in  a  tabular  form,  for  each  alternative  method  of  production,

containing the details of equipment, raw material, labour, land, production time

etc. involved in each process. The fundamental basis of selection of any process

is the cost of production criterion but sometimes some other factors such as
availability of equipment, land, skilled labour etc. are given weight. For each

comparison the order of various columns under different methods should be

the same.

(b) Process  charts  :  Process  chart  is  the  diagramatic  representation  of

various  tasks  and  activities  in  sequence  of  operation  passing  through  the

production process, beginning with the first operation to the last operation for

the completion of product. In preparing a layout plan, these charts are of great

value. The basis of operation chart is that there is always some order of operations

between raw material source and the eventful consumer. The different operations

during  the  fulfillment  of  these  ends  are  often  linke4  together.

The  various  operations  involved  in  the  production  process  can  be  grouped

under the following categories :

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i) Flow operations : These are operations which change the state of materials

without any significant change in their quantity.

ii) Dividing operations : The flow 9f materials through such operations is

divided into a number of constituent streams.

iii) Combining  operations  :  Such  operations  combine  the  different  flow

streams  into  one  stream.

Symbols used in process charts : In preparing process charts a number of

symbols are used to devote different activities or operations in a production
process. In a process chart, these symbols are listed in a vertical column along

with another column giving the description of various operations. Additional

columns can be provided for giving additional information describing important

features of the process such as distance covered by an item during various stage

of production, number of items being used, the type of machine required etc.

The symbols commonly used in the process charts are given as below :

   Symbols Description  of  the  activity,  the  symbol  represents  :

O This represents broad category of operation used in the production.

Sometime,  some  number  may  be  inserted  inside  the  circle  to

mark  some  specific  operation.

Inspection of items produced at any stage of production process.

In  order  to  specify  the  nature  of  inspection,  some  number  or

letter can be inserted inside the square.

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 → Transportation of items from one operation or location to another.

Δ This represents the storage activity of any item during the course

of process. The nature of storage — temporary of permanent

may be inserted inside triangle.

O It shows that operation and inspection activities are carried out

simultaneously.

D It represents delay in the process. It means that the object is ‘held

up and cannot proceed immediately to the next process.

A process chart is of great value in the development of a layout plan. With the

help of charts, theoretical description of various activities are easily translated

into symbolic form and it is shown how the various activities of the process

are linked together. Thus a process chart helps in visualising a process and
serves as a source of improving the system.

SELF TEST QUESTIONS

1. Describe the relationship between process design and product design.

2. What are the steps in process analysis? What inputs are required for
process design? What are the outputs?

3. Explain the various factors which affect production process analysis

decisions.

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4. What  is  the  relationship  between  group  technology  and  cellular

manufacturing? Under what conditions would a manager want to form

manufacturing cells in a job shop?

5. Describe an schematic chart and a process chart. How are they different?

Explain how they are used in production process analysis?

REFERENCES

1. Production/Operations Management by William J. Stevenson.

2. Production and Operations Management by Adam & Elbert.

3. Production Management by James Dilworth.

4. Production and Operation Management by Chunawalla and Patel.

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 LESSON  :  6

DEMAND  FORECASTING

Need  of  Demand  Forecasting  :  Demand  forecasting  is  predicting  future

demand for a product. The information regarding future demand is essential
for planning and scheduling production, purchase of raw materials, acquisition
of  finance  and  advertising.  It  is  much  more  important  where  a  large-scale
production is being planned and production involves a long gestation period.
The  information  regarding  future  demand  is  essential  also  for  the  existing
firms for avoiding under or over-production. Most firms are, in fact, very often
confornted with the question as to what would be the future demand for their
product.  For,  they  will  have  to  acquire  .inputs  and  plan  their  production
accordingly. The firms are hence required to estimate the future demand for
their product. Otherwise, their functioning will be shrouded with uncertainty
and their objective may be defeated.

An important point of concern in all business activities is to assess the future

business  trend  whether  it  is  going  to  be  favourable  or  unfavourbale.  This
assessment helps the top management in taking appropriate policy decisions
in advance. If sales are expected to rise substantially after, say, 10 years, it will
call for measures to build adequate productive capacity well in advance so that
future profit potential is not lost to the rival producers. This essentially relates
to long-term planning.

On the other hand, if sales 01 a product are expected to go up in the very near
future, it will be prudent on the part of the management to make the needed

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 adjustments  in  production  schedule  and  take  suitable  steps  immediately  to
ensure that sufficient stocks are available with given plant capacity as soon as
needed. This involves short-term planning.

Irrespective of the length of future time period one is interested in, the planners
and policy makers need to know the possible future trends in relation to several
variables, which is made possible through forecasting. In this context, forecasting
provides knowledge about future trends and deals with the methods of acquiring
this knowledge.

Due to dynamic nature of market phenomenon demand forecasting has become

a continuous process and requires regular monitoring of the situation.

Demand forecasts are first approximations in production planning. These provide

foundations upon ‘which plans may rest and adjustments may be made. “Demand
forecast is an estimate of sales in monetary or physical units for a specified
future  period  under  a  proposed  business  plan  or  program  or  under  an
assumed set of economic and other environmental forces” planning premises
outside the business organisation for which the forecast or estimate is made”.

Sales forecast is an estimate based on some past information, the prevailing

situation and prospects of future. It is based on an effective system and is valid
only for some specific period. The following are the, main components of a
sales  forecasting  system:

(i) Market Research Operations to get the relevant and reliable information
about the trends in market.

(ii) A data processing and analysing system to estimate and evaluate the
sales performance in various markets.

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(iii) Proper co-ordination of steps (i) and (ii) and then to place the findings
before the top management for making final decision.

In  this  lesson,  we  will  discuss  the  important  methods  of  estimating  and
forecasting demand. The techniques of forecasting are many, but the choice
of a suitable method is a matter of experience and expertise. To a large extent,
it depends also on the nature of the data available for the purpose. In economic
forecasting, classical methods use historical data in a rather rigorous statistical
manner for making the future projections. There are also less formal methods
where analyst’s’ own judgment plays a greater part in picking, choosing and
interpreting the available data than the statistical tools.

TECHNIQUES OF FORECASTING DEMAND

Survey Method : Survey method are generally used where purpose is to make
short-run forecast of demand. Under this method, surveys are conducted to
collect information about consumers intentions and their future purchase-plans.
This method includes :

(i) survey of potential consumers to elicit information on their intentions

and plan;

(ii) opinion polling of experts, i.e., opinion survey of market experts and
sales representative, and through market studies and experiments.

The following techniques are used to conduct the survey of consumers and
experts.

Consumer Survey Methods :

The consumer survey method of demand forecasting involves direct interview

of the potential consumers. It may be in the form of :

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 * complete enumeration, or

* sample survey.

These consumer survey methods are used under different conditions and for
different purposes. Their advantages and disadvantages are described below.

Direct  Interview  Method  :

The most direct and simple way of assessing future demand for a product is
to interview the potential consumers or users and to ask them what quantity
of the product they would -be willing to buy at different prices over a given
period say, one year. This method is known as direct interview method. This
method may cover almost all the potential consumers or only selected groups
of  consumers  from  different  cities  or  parts  of  the  area  of  consumer
concentration. When all the consumers are interviewed, the method is known
as  complete  enumeration  survey  method,  and  when  only  a  few  selected
representative consumers are interviewed, it is known as sample survey method.
In case of industrial inputs, interview of postal inquiry of only end-users of
a conduct may be required. These are described as follows :

Complete Enumeration Method :

In this method, almost all potential users of the product are contacted and are
asked about their future plan of purchasing the product in question. The quantities
indicated by the consumers are added together to obtain the probable demand
for the product. For example, if only n out of m number of households in a
city report the quantity (d) they are willing to purchase of a commodity, then
total probable demand (Dp ) may be calculated as

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 Dp = d1 + d2 + d3 + … + d n ………      (1)
n
= Σ di
i=1
where d1, d 2, d 3 etc. denote demand by the individual households 1, 2, 3 etc.

This method has certain limitations. It can be used successfully only in case
of those products whose consumers are concentrated in a certain region or
locality. In case of a widely dispersed market, this method may not be physically
possible or may prove very costly in terms of both money and time. Besides,
the demand forecast through this method may not be reliable for many reasons:
(i) consumers themselves may not be knowing their actual demand in future
and hence may be unable or not willing to answer the query; (ii) even if they
answer, their answer to hypothetical questions may be only hypothetical, not
real; and (ii) their plans may change with the change in factors not included
in the questionnaire

Sample Survey Method :

Under this method, only a few potential consumers and users selected from
the relevant market through a sampling method are surveyed. Method of survey
may be direct interview or mailed questionnaire to the sample-consumers. On
the basis of the information. obtained, the probable demand may be estimated
through the following formula:
Hg
Dp = — (H.AC ) ………      (1)
Hs
were DP = probable demand forecast; H=census number of households from
the relevant market; Hs = number of households surveyed or sample households;
HR = number of households reporting demand for the product; AC = average
expected consumption by the reporting households ( = total quantity reported
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 to be consumed by the reporting households» number of households).

This  method  is  simpler,  less  costly,  and  less  time-consuming  than  the
comprehensive  survey  method.  This  method  is  generally  used  to  estimate
shortterm demand from business firms, government departments arid agencies,
and also by the households who plan their future purchase.

Sample survey method is widely used to forecast demand. This method, however,
has some limitations. The forecaster therefore should not attribute reliability
to the forecast more than warranted. Besides, sample survey method can be
used to verify the demand forecast made by using quantitative or statistical
methods. Although some authors suggest that this method should be used to
supplement the quantitative method for forecasting rather than to replace it;
this method can be gainfully used where market area is localized.

Expert-Opinion Method:

It is one of the most widely used and influential forecasting technique where
the opinions and intuition of management is utilised. The process brings together
in an organised manner, personal judgements about the process being analysed.
Main reliance is on human judgement.

In this method, the executive uses his own anticipation and what he hears from
others. Outside experts are also consulted and the other executive heads are
also  required  to  give  their  opinion  in  the  matter.  Salesmen  are  to  provide
information  about  customer’s  attitude  and  preferences  and  the  activities  of
competitors. Thus all possible information from the opinions of various persons
is  combined  together  to  change  the  subjective  opinions  into  quantitative
forecasts.
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 No doubt experts and experienced managers can be useful as guides and serve
as reliable source of information, but one has to make his own decision from
all the opinions. Thus in this method broad guess is made by the executive
incharge of a business. There are many advantages and disadvantages of opinion
technique  of  forecasting:

Advantages :
(i) Simple and easy to understand.
(ii) No specialised  skill  is  required.

(iii) Low cost.

(iv) It is based on the information or opinion of the persons who are directly
involved in the system.
(v) It can be used in case of new products where satisfactory data is not
available.

Disadvantages :
(i) Opinions and intuitions are highly subjective.

(ii) Personal  estimates  are  likely  to  be  biased.

(iii) Time required to take the decision may be more.

(iv) results  can  be  easily  distorted.

(v) This method is not useful for long term planning.

Delphi  Method  :

Delphi  method  of  demand  forecasting  is  an  extension  of  the  simple  expert
opinion poll method. This method is used to consolidate the divergent expert
opinions and to arrive at a compromise estimate of future demand. The Process
is  simple.
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Under Delphi method, the experts are provided information on estimates of
forecasts of other experts along with the underlying assumptions. The experts
may  revise  estimates  in  the  light  of  forecasts  made,  by  other.  experts.  The
consensus of experts about the forecasts constitutes the final forecast. It may
be noted that the empirical studies conducted in the USA have shown that
unstructured opinions of the experts is most widely used technique of forecast.
This may appear a bit unusual in as much as this gives the impression that
sophisticated techniques, e.g., simultaneous equations model and statistical
methods,  are  not  the  techniques  which  are  used  most  often.  However,  the
unstructed opinions of the experts may conceal the fact that information used
by  experts  in  expressing  their  forecasts  may  be  based  on  sophisticated
techniques. The Delphi technique can be used for cross-checking the information
on  forecasts.

Market Studies and Experiments :

An alternative method of collecting necessary information regarding demand

is to carry out market studies and experiments in consumer’s behaviour under
actual, though controlled, market conditions. This method is known in common
parlance as market experiment method. Under this method, firms first select
some areas of the representative markets - three or four cities having similar
features,  viz.,  population,  income  levels,  cultural  and  social  background,
occupational distribution, choices and preferences of consumers. Then, they
carry out market experiments by changing prices, advertisement expenditure,
and other controllable variables in the demand function under the assumption
that other things remain the same. The controlled variables may be changed
over time either simultaneously in all the markets or in the selected markets.
After such changes are introduced in the market, the consequent changes in

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the demand over a period of time (a week, a fortnight, or month) are recorded.
On  the  basis  of  data  collected,  elasticity  coefficients  are  computed.  These
coefficients are then used along with the variables of demand function to assess
the demand for the product.

Alternatively,  market  experiments  can  be  replaced  by  consumer  clinic  or
controlled  laboratory  experiment.  Under  this  method,  consumers  are  given
some money to buy in a stipulated store goods with varying prices, packages,
displays,  etc.  The  experiment  reveals  the  consumers  responsiveness  to  the
changes  made  in  prices,  packages  and  displays,  etc.  Thus,  the  laboratory
experiments also yield the same information as the field market experiments.
But the former has an advantage over the latter because of greater control over
extraneous factors and its somewhat lower cost.

Limitations: The market experiment methods have certain serious limitations

and disadvantages which reduce the reliability of the method considerably.

(i) The experiment methods are very expensive. It cannot be afforded by

small  firms.

(ii) Being a costly affair, experiments are usually carried out on a scale too
small permit generalization with a high degree of reliability.

(iii) These methods are based on short-term and controlled conditions which
may not exist in an uncontrolled market. Hence the results may not be
applicable in the uncontrollable long-term conditions of the market.

(iv) The changes in socio-economic conditions taking place during the field
experiments, such as local strikes or lay-offs, advertising program by
competitors, political changes natural calamities, may invalidate the
results.

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(v) “Tinkering with price increases may cause a permanent loss of customers
to competitive brands that might have been tried”.

Despite these limitations, however, market experiment method is often used

to provide an alternative estimate of demand, and also “as a-check on results
obtained from statistical studies.”. Besides, this .method generates elasticity
co-efficients which are necessary for statistical analysis of demand relationships.

Statistical  Methods  :

Basically all statistical approaches of forecasting, project historical information

into the future. These are based on the assumption that future patterns tend to
be extensions of past ones and that one can make useful predictions by studying
the past behaviour i.e. the factors. which were responsible in the past will also
be operative to the same extent in future.

Some companies have detailed sales record item wise as well as territory wise.
This sales record can be utilised to make useful predictions. The information
should be complete with respect to events, policies, quality of the product etc.
from period to period. Such information in general is known as Time series
data. The time series for any phenomenon is composed of three components
(i) Trend (ii) Seasonal variation and (iii) Random fluctuations. Trend exhibits
the general tendency of the data and is known as long period or secular trend.
This can be either upward or downward, depending on the behaviour.

Mostly trend is used for forecasting in practice. There are many methods to
determine trend. Some of the methods are:

(i) Graphical method.

(ii) Least square method.
(iii) Moving average method.

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(i) Graphical Method : In this method the period is taken on X-axis and
the corresponding sales value on y-axis and the points are plotted for given
data on graph paper. Then a free hand curve passing through most of the plotted
points is drawn. This curve can be used to forecast the values for future. The
method is explained by the following example.

Example 1 : The demand for a product is continually diminishing. Estimate

the demand for 2004 with the help of following information:

Year 1995 1996 1997 1998 1999 2000 2001

Demand (in
1000  units) 75 70 72 69 50 54 37

Solution : Plot a graph for the given data to find the demand for 2004 (see
fig. 1). From the graph the demand for 2004 comes out to be approximately
20,000  units.

It is an approximate method as the shape of the curve mainly depends on the

choice of scale for the graph and the individual who draws the free hand curve.

Fig. 1

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(ii) Least Squares Method : This is one of the best method to determine
trend. In most cases, we try to fit a straight line to the given data. The line is
known as ‘Line of best fit’ as we try to minimise me sum of the squares of
deviation between the observed and the fited values of the data. The basic
assumption here is that the relationship between the various factors remains
unchanged in future period also.
Let Y denote the demand and X the period for a certain commodity. Then the
linear relationship between Y and X is given by
Y = a + bX ……… (3)
the nature of the relationship is determined by the values of a and b. The values
of a and b can be estimated with the help of the pass information about Y and
X. If x and y denote the deviations of X and Y from their respective means,
then the least square estimates of a and b are given by
Σy
a      =      —–
n
Σxy
b      =      —–
Σx 2
2
where n is the number of observations. The calculation of Σy, Σxy and Σx can
be done with the help of given data on Y and X. The following example will
help you in understanding this method.

Example 2 : The sales of a product is given below :

Years 1992 1993 1994 1995
Product 1,00,000 1,50,000 1,25,000 1,75,000
Sales (in Rs.)
Fit  a  linear  trend  and  forecast  the  sales  for  the  year  1996.

Solution: Let years be denoted by X and product sales by Y. Then linear trend
of year X is given by
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 Y = a + bX

The unknown constant ‘a’ and ‘b’ can be estimated by least square method. The
calculation can be done in the following tabular form.

Table 1
Year x= x2 Sales in
X Rs. '000
Y XY
1992 -3 9 100 -300
1993 -1 1 150 -150
1994 1 I 125 125
1995 3 9 175 525
n  =  4 Σx2 = 0 Σx2 = 20 ΣY  = 550 ΣXY = 200

550,000
Now
ΣY
a    =    —–    =    ————
4    =    1,37,500
n
200,000
b    =  ΣXY
 —––
2
   =    ————
20    =    10,000
ΣX
Hence  the  linear  trend  is

(     )     
X-1973.5
Y  =  1,37,500  +  10,000 .5
For  X  =  1996,  forecast  of  Sales  will  be

(       )       
1996-1993.5
Y  =  1,37,500  +  10,000 .5
=  1,37,500  +  10,000  (5)

=  1,87,500

Advantages of least squares method :

(i) There is no need to conduct any sample survey as only past information

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 about sales is required.

(ii) Method is simple and easy to understand.

(iii) Under normal situations the method is likely to give reliable and accurate
results.

Disadvantages of least squares method:

(i) The method is based on some mathematical formulate which may not
be understood by common man.

(ii) The assumption that other things remaining constant may not hold good
in practice.

Exponential trend

When sales (or any dependent variable) have increased over the past years at
an increasing rate or at a constant percentage rate, then the appropriate trend
equation to be used is exponential trend equation of the following forms.

(1) Double-log  trend  of  the  form

b
Y = aT ……… (1)

or  its  double  logarithmic  form

lg Y = log a + b log T

This form of trend equation is used when growth rate is increasing.

(2) Polynomial  trend  of  the  form

2
Y = a + bT + cT ……… (1)

In these equations a, band c are constants, Y is sales, T is time and c = 2.718.

Once the parameters of the equations are estimated, it becomes quite easy to
forecast  demand  for  the  years  to  come.

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 The  trend  method  is  quite  popular  in  business  forecasting  because  of  tis
simplicity. It is simple because only time-series data on sales are required.

The analyst is supposed to possess only working knowledge of statistics. Since

data requirement of this method is limited, it is also in expensive. Besides,
trend method yield fairly reliable estimates of future course of demand.

Limitations  :

The trend method has, however, the following limitations.

The first limitation of, this method arises out of its assumption that the past
rate of change in the dependent variable will persist in future too. Therefore,
the forecast based on this method may be considered to be reliable only for
the period during which this assumption holds.

Second, this method cannot be used for shot-term estimates. It cannot be used
also where trend is cyclical with sharp turning points of troughs and peaks.

Thirdly, this method, unlike regression analysis, does not bring out the measure
of  relationship  between  dependent  variables.  Hence,  it  does  not  yield  the
necessary information (e.g., price and income elasticities) which can be used
for future policy formulations. The analyst should bear these limitations in
mind while making the use of this method.

(c) Box-Jenkins  Method

Box-Jenkins method of forecasting is used only for short term predictions.

Besides, this method is suitable for forecasting demand with only stationary
time-series sales data. Stationary time-series is one which does not reveal a
long-term trend. In other words, Box-Jenkins technique can be used only in

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those cases in which time-series analysis depicts only monthly or seasonal
variation or variations that recur with some degree of regularity.

When sales data of various commodities are plotted, many commodities will
show a seasonal or temporal variation in sales. For examples, sale of woolen
clothes will show a hump during months of winter in all the years under reference.

The sale of New Year Greeting Cards will be particularly very high in the last
week of December every year. Similarly sale of desert coolers is very high
during the summers each year. This is called seasonal variation. Box-Jenkins
technique is used for predicting demand where time-series sales data reveal
this kind of seasonal variations.

According to Box-Jenkins approach, any stationary time-series data can be

analysed by the following three models:

(i) auto  regression  model,

(ii) moving average model, and

(iii) auto regressive moving average model.

The three models are, in fact, the three stages of Box-Jenkins method. The auto
regressive-moving average model is the final form of the Box-Jenkins model.
The purpose of three models is to explain movements in the stationary series
with minimised error term, i.e., the unexplained components of stationary series.

The steps and models of Box-Jankins approach are described briefly here with
the purpose of acquainting the reader with this approach rather than providing

the entire methodology.

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Steps in Box-Jenkins Approach

As mentioned above, Box-Jenkins method can be applied to only stationary

time-series. Therefore, the first step in Box-Jenkins approach is to eliminate
trend from the time-series data. Trend is eliminated by taking first differences
of  time-series  data,  i.e.  subtracting  observed  value  of  one  period  from  the
observed  value  of  the  preceding  year.  After  trend  is  elimated,  stationary
timeseries  is  created.

The second  step  in  the  Box-Jenkins  approach  is  to  check  whether  there  is
seasonality in stationary time-series. If a certain pattern is found to repeat over
time,  there  is  seasonality  in  stationary  time-series.

The Third step involves use of models to predict the sales in the intended
period.

Let us now describe briefly the Box-Jenkins models which are used in the same
sequence.

(i) Autoregressive  Model

In a general auto regressive model, the behaviour of a variable in a period is

linked to the behaviour of the variable in future periods. The general form of
the auto regressive model is given below :

Yt = a1 Yt-1 + a2 Yt-2 + … + an Y t-n + et ………  (6)

This model states that the value of Y in period t depends on the values of Y
in  periods  t-1,  t-2,  t-n.  The  term  e t   is  the  random  portion  of  Y   t that  is  not

explained by the model. If estimated value of one or some of the coefficients.

a1 , a2 … an are different from zero, it reveals seasonality in data. This completes
the  second  step.

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 The model (6), however, does not specify the relationship between the value
of Y and residuals (et ) of previous periods. Box-Jenkins method uses moving
average method to specify the relationship between Y t and et values of residuals

in previous years. This makes the third step. Let us now look at the moving
average model of Box-Jenkins method.

(ii) Moving Average Model

The  moving  average  model  estimated  Y  t  in  relation  to  residuals  (e  )t  of  the

previous years. The general form of moving average model is given below :

t Y = m +1 b t-1e + b2 et-2 + ..... + b pe t-p

+e t …….. (7)

where m is mean of the stationary time-series and et-1 , et-2 ……, et-p are the
residuals, the random components of Y in t-1, t-2, t-p periods, respectively.

(c) Method of Moving Averages: This method can be used to determine the
trend  values  for  given  data  without  going  into  complex  mathematical
calculations. The calculations are based on some predetermined period in weeks,
months, years etc. The period depends on the nature of characteristics in the
time series and can be determined by plotting the observations on graph paper.

A moving average is an average of some fixed or pre-determined number of

observations (given by the period) which moves through the series by dropping
of top item of the previous averaged group and adding the next item below in
each successive average.

The calculation depends upon the period to be odd or even.

In  the  case  of  odd  order  periods  (3,5,7,  .......  )  the average of the observations

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 is calculated for the given period and the calculated value is written in front
of central value of the period e.g. for a period of 5 years, the average of the
values of five years is calculated and is recorded against the third year. Thus
in case of five yearly moving averages, first two years and last two years of
the data will not have any average value.

If period of observations is even e.g. four years; then the average of the four
yearly observations is written between second and 3rd year values. After this
centering is done by finding the average of the paired values. The method is
illustrated by solving example 4.

The even order periods creates the problem of centering between the periods.
Due to this generally odd order periods are preferred.

The calculated values of the moving averages became the basis for determining

the expected future sales.

If the underlying demand pattern is stationary i.e. at a constant mean demand

level expect, of course, for the superimposed random fluctuations or noise,
the moving averages method provided a simple and good estimate. In this method

equal weightage is assigned to all the periods chosen for average.

The moving average method for forecasting suffers from the following defects:

(i) records of the demand data have to be retained over a fairly long period.

(ii) if demand series depicts trend as against the stationary level the moving

average method would proving forecasts that lags the original series.

Example 3 : The following are the annual sales in thousands of a product during

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the period 1965-1975. Find the trend of the sales using (i) 3 yearly moving
averages and forecast the value for the year 1979.
 Year Sales  in Year Sales  in Year Sale  in
000  units 000  units 000  units

 1985 12 1989 18 1993 22

 1986 15 1990 17 1994 25
 1987 14 1991 19 1995 24
 1988 16 1992 20

Solution : The trend values can be calculated in the following tabular form :

Table 12.2
 Year Sale  in Three  yearly 3  yearly  moving
000  units moving  total average  Trend
values
 1985 12
 1986 15 41 41/3  =  13.7
 1987 14 45 45/3  =  45
 1988 16 48 48/3=  16
 1989 18 51 51/3  =  17
 1990 17 54 54/3  =  18
 1991 19 56 18.7
 1992 20 61 20.2
 1993 22 67 22.3
 1994 25 71 23.7
 1995 24

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 e.g.  41  =  value  of  1985  +  value  of  1986  +  1987

= 12 + 15 + 14 = 41 written at the central period 1986 of the years

1985,  86  and  87

Business  Indicators  :

Business  indicators  refer  to  the  time  series  data  on  important  business  and
economic  activities  in  key  sectors  of  the  economy.  These  time  series  are
representative, in one way or the other, of the aggregate business and economic
activity in the economy as a whole. It is more in the sense that the overall
behaviour  of  such  aggregate  activities  has  been  found  to  be  systematically
associated with the pattern of cyclical movements in the indicator series.

An intelligent analysis and understanding of the time duration and the amplitude
of cyclical ups and downs in the selected indicators provide useful information
regarding the future behaviour of overall cyclical movements. This holds only
long as these are specifically related to a particular business activity.

How  correctly  a  business  indicator  will  help  predict  the  immediate  future
conditions facing a particular business organisation depends to a large extent
on the judicious choice of an indicator in terms of its relevance to the type
of  business  in  question.  The  selection  of  relevant  business  indicators  is  so
import ant that a large amount of statistical intelligence is required to go into
its final choice before any formal statistical technique is applied for purposes
of analysis.

The U.S. National Bureau of Economic Research, after having carefully studied
about 800 time series which could possibly be used as business indicators, have
selected around 20 time series. Such series individually follow definite pattern

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 of  cyclical  movements  vis-a-vis  those  in  the  general  business  activity.  The
cyclical movements in these selected series have been found to be systematically
related to successive cycles in the overall business activity in a definite way.
While the turning points in the case of a few precede the cyclical turning points
in the general business activity, those in some others coincide, and in yet some
others follow, the turning point in the latter.

The indicators that were found to precede the general business activity have
come to be known as leading series (or leading indicators). The leading indicators
are  of  crucial  importance  in  providing  information  about  the  upward  and
downward movements, and the consequent peaks and troughs, in the general
economic activity at least a few months in advance. This happens because by
virtue  of  their  relationship  with  the  general  economic  activity,  the  cyclical
movements in the leading series tend to occur earlier than the beginning of
the turning points to the overall business and economic activity in the economy.

Business indicators that follow the movements in general business activity are
termed as lagging series, while those coinciding the movements in general
business activity are known as coincident series. The significance of both these
series lies in confirming that turning points in the general business activity have
actually started occurring. Thus, if the leading indicators have signalled an
upward trend in the general business activity, the coincident series will eventually
start weakening. Such a development calls for a careful observation of how all
the  three  types  of  series  are  likely  to  behave  in  the  future.

Although the cyclical indicators approach has been found to be quite beneficial
in predicting the cyclical turning points. This does- not necessarily indicate
the existence of any causal relationship between the two series.

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 Regression  Method  :  Regression  analysis  is  the  most  popular  method  of
demand  estimation.  This  method  combines  economic  theory  and  statistical
techniques  of  estimation.  Economic  theory  is  employed  to  specify  the
determinants of demand and to determine the nature of relationship between
the demand for a product and its determinants. Economic theory thus helps
in determining the general form of demand function. Statistical techniques are
employed to estimate the values of parameters in the equation estimated.

In regression techniques of demand forecasting, the analysis estimate the demand

function for a product. In the demand function, quantity to be forecast is a
“dependent variable and the variables that affect or determine the demand (the
dependent variable) are called as ‘independent’ or ‘explanatory’ variables. For
example, demand for cold drinks in a city may be said to depend largely on
‘per capita income’ of the city and its population. Here demand for cold drinks
is  a  ‘dependent  variable’  and  ‘per  capita  income’  and  ‘population’  are  the
‘explanatory’ variables.

Simple  Regression  :

In simple regression technique, a single independent variable is used to estimate

a statistical value of the ‘dependent variable’, that is, the variable to be forecast.
The technique is similar to trend fitting. An important difference between the
two is that, in trend fitting, independent variable is ‘time’ (t) whereas in regression
equation,  the  chosen  independent  variable  is  the  single  most  important
determinant of demand. Besides, the regression method is less mechanical than
trend  fitting  method  of  projection.

For an illustration, consider the hypothetical data on quarterly consumption

of sugar given in table.
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 Table X : Quarterly Consumption of Sugar

Year Population Sugar Consumed

(millions) (000)  tonnes

 1985-86 10 40

 1986-87 12 50

 1987-88 15 60

 1988-89 20 70

 1989-90 25 80

 1990-91 30 90

 1991-92 40 100

Suppose we have to forecast demand for sugar for 1994-95 on the basis of
7year data given in Table. This can be done by estimating a regression equation
of  the  form

Y = a + bX …….. (8)

Where Y is sugar consumed, X is population and a and b are constants.

Like-trend fitting method, Eq. 8 can be estimated by using the ‘least square’
method. The procedure is the same as shown in Table X. That is, the parameters
a and b can be estimated by solving the following two linear equations:

ΣY = na + bΣX …….. (i)

2
ΣXY = Σxa + bΣx …….. (ii)

The procedure of calculating the terms in equations (i) and (ii) above is presented
in Table X.
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 Table X : Calculation of Terms in Linear Equations
2
Year Population Sugar X XY
(X) consumed (Y)

1985-86 10 40 100 400

1986-87 12 50 144 600

1987-88 15 60 225 900

1988-89 20 70 400 1400

1989-90 25 80 625 2000

1990-91 30 90 900 2700

1991-92 40 100 1600 4000

2
Σn=7 ΣX1  =  152 ΣY1 =490 ΣX  =3994 ΣX1 Y1 =  12000

By substituting the values from Table into equation (i) and (ii), we get

490 = 7a  +  152  b ……..    (iii)

12,000 = 152a  +  3994  b ……..    (iv)

By solving equations (iii) and (iv), we get

a = 27.42
and b = 1.96

By substituting values for a and b in Eq. (8), we get the estimated-regression

equation as
Y = 27.44  +  1.96  X

Given the regression equation (8), the demand for sugar for 1994-95 can be
easily projected if population for 1994-95 is known. Supposing population for
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 1994-95 is projected to be 70 million, the demand for sugar in 1994-95 may
be estimated as
Y = 27.44  +  1.96  (70)  =  164,640  tonnes

The simple regression technique is based on the assumption that (i) independent
variable will continue to grow at its past growth rate, and (ii) the relationship
between the dependent and independent variables w ill continue to remain the
same in future as in the past.

Multi-variate  Regression  :

The Multi-variate regression equation is used where demand for a commodity

is deemed to be the function of many variables or in cases in which number
of explanatory variables is greater than one.

The procedure of multiple regression analysis may be briefly described here.

The first step in multiple regression analysis is to specify the variables that
are supposed to explain the variations in the demand for the product under
reference. The explanatory variables are generally chosen from the determinants
of demand, viz., price of the product, price of its substitute, consumers’ income,
and their taste and preference. For estimating the demand for durable consumer
goods, (e.g., TV sets, refrigerators, house, etc.), the other variables which are
considered are availability of credit and rate of interest. For estimating demand
for capital goods (e.g., machinery and equipments), the relevant variables are
additional corporate investment, rate of depreciation, cost of capital goods,
cost of other inputs (e.g., labour and raw materials), market rate of interest,
etc. These variables are treated as independent variables.

Once independent variables are specified, the second step is to collect timeseries
data on the independent variables. After necessary data are collected, the next
step is to specify the form’ of equation which can appropriately describe the
nature and extent of relationship between the depend and independent variables.
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 The final step is to estimate the parameters in the chosen equations with the
help  of  statistical  techniques.  The  multivariate  equations  cannot  be  easily
estimated manually. They have to be computerised.

Diffusion Index :
Diffusion index as a technique of predicting turning points in the general business
activity is an improvement over the business indicator approach in so far as
it makes up the deficiency of the latter for lack of uniformity in the duration
and amplitude of cyclical fluctuations in the leading series. The computation
of  diffusion  index  requires  counting  of  the  number  of  leading  series  and
expressing them as a percentage of the total number of series in the leading
group.
For example, if there are 20 leading series in all, and if all of them are expanding
cyclically, the diffusion index is 100. If 5 series are declining cyclically, the
diffusion index is 75, which means that 15 series are still expanding.

The diffusion index is interpreted as follows:

(i) So long as this index remains above 50 per cent, a decline in the index
indicates that the overall business activity is in a state of expansion. Once the
index reaches the 50 per cent mark, the overall business activity is considered
to have reached the peak of expansion.

(ii) A decline in the index below 50 per cent is indicative of the process
of contraction having set in. As long as the index remains below the 50 per
cent mark, the overall business activity is in a state of contraction and eventually
reaches the trough. Revival starts only when it rises above the 50 per cent mark.

(iii) The 50 per cent mark is also decisive in predicting the turning points
in the overall business activity. As the index tends to approach the 50 per cent
mark from above, it is indicative of the beginning of the upward trend in the
overall business activity.
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Turning points in business cycles predicted in line with the trends in the diffusion
index are reliable only so long as all the series behaving in a particular direction
move cyclically more or less quite closely with one another, and that all the
series have equal importance with respect to the aggregate. In practice these
conditions are met fairly well.

However, the use of diffusion Index is not an easy task. It is mainly because
the construction of a diffusion index requires determining whether particular
series is cyclically expanding or contracting, which is an extremely difficult
and labarious task.

References  :
Ashton, David and Simister, Leslie (eds.), The Role of Forecasting in Corporate
Planning,  Staples  Press,  London,  1970,  Chs.  1-3,  8-9.

Douglas, Evan, J., Managerial Economics: Theory Practice and Problems,

Prentice Hall, Inc., N.J. 1970, Ch.5.
Hooda,  R.P.,  Statistics  for  Business  and  Economics,  McMillan  India  Ltd.,
2000.
Wolfe, H.D., Business Forecasting Methods, Holt, Rinehart and Winston, Inc.,
1966.
Reddy, Mehender, J., Demand Forecasting, Light and Life Publications, New
Delhi.  1981.
Diwevedi, D.N., Managerial Economics, Vikas Publishing House Pvt. Ltd.,
New Delhi, 1999.

Questions  :
1. Discuss meaning and significance of Demand Forecasting.
2. Discuss critically the different methods of demand forecasting.
3. Outline the trend projection method of demand forecasting.

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4. What  are  the  possible  consequences  if  a  large-scale  firm  places  its
project in the market without having estimated the demand for its product?
5. What would be the appropriate variables for estimating demand for (a)
steel, (b) sugar, (c) petrol, and (d) toys by the regression method?
6. Plot the following data on a graph and find the trend equation for sales :
Year 1990 1991 1992 1993 1994 1995 1976
Total sales 115 102 305 300 95 306 403
(units)
7. The following an the available data of sales for some years :
Years 1990 1991 1993 1994
Sales (in lakhs
of  Rupees) 50 70 60 80
Assuming the same relationship holds true for future, forecast the sales
for the year 2002 by applying least square method.
Hint. To make ΣX = 0, time deviations from 1992 may be taken.
Ans. 115 in Lakhs of rupees.
8. Explain the regression method of demand forecasting. Compare this
method with trend method.
9. You are given the following data :
X 3 6 8 10 13 13 13 14
Y      8       6      10      12      12      14      14      20      
Estimate the regression equation Y = a + bX
10. What  are  the  different  techniques  of  survey  method?  Under  what
conditions are complete enumeration and sample survey methods are
chosen?
11. What  is  Delphi  method?  What  is  the  use  of  this  method  in  demand
forecasting?
12. Explain Business indicator method of demand forecasting.
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 LESSON  :  7

PRODUCTIVITY

INTRODUCTION

“Productivity  is  the  ratio  of  the  input  facilities  to  the  output  of  goods  and
services – The company must achieve high total factor productivity which is
the  ratio  of  the  market  value  of  its  output  to  the  cost  of  all  the  resources
required to produce the output.”

–  James  Dilworth

Policy formulation in modem times has become a very complicated and time
consuming phenomenon. Business enterprises now-a-days want to plan their
future strategies taking into account their past performance. There are number
of measures viz, productivity, profitability, rate of return etc. to illustrate the
past performance of an enterprise. Often we see productivity reported as output
per hour worked, which measures only labour productivity, whereas, total factor
productivity includes the cost of such factors as labour, materials, capital energy,
and any other major inputs required to provide the output. But all of these
indicators have some sort of direct or indirect relationships between input and
output  factors.  But  none  of  measures  is  able  to  determine  or  evaluate  the
overall performance of an enterprise in isolation. In this lesson, one of these
factors, namely productivity has been discussed. Infact, the only way of raising
the  living  standards  of  the  society  is  to  increase  productivity  of  factors  of
production. Productivity can be increased by increasing output from each unit
of input available.

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MEANING OF PRODUCTIVITY

In general sense, productivity is some sort of relationship between inputs and

outputs of an enterprise. It is the quantitative relationship between what we
produce  and  the  resources  used.  The  concept  of  productivity  has  many
dimentions. It can relate to every item/activity on which money is spent to get
the final product. Some of the definitions given below explain the fundamental
concept of productivity.

DEFINITIONS

The following definitions are given for explaining the concept of productivity :

i. “Productivity is a measure of-how much input is required to produce

a given output i.e. it is ratio of output to input.” – N. Charry

ii. “Productivity is the ratio between the amount produced and the amount
of resources used in the course of production. The resources may be
any combination of materials, machine, men, and space.” – B.S. Goel

iii. “Productivity means a balance between all factors of production that

will give the maximum output with the smallest effort.” – P.F. Drucker

iv. “The ratio between the volume of output as measured by production

indices and the corresponding volume of labour input as measured by
production indices and the corresponding volume of labour input as
measured by employment indices.” – I.L.O

v. “Productivity is an attitude of mind. It is a mentality of progress, of the

constant improvement of that which exists. It is the certainly of being
able to do better than yesterday and continuously. It is constant adaptation

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 of economic and social life to changing conditions. It. is the continual
effort to apply new techniques and methods. It is the faith in human
progress.” – European Productivity Council.

Thus there can be a number of measures indicating the level of performance

corresponding to each input. In general sense, productivity is measure of how
much input is required to produce a given output i.e.
Measure of output
Productivity = ——————————
Measure of input
Inputs in a business organisation can be labour, capital etc. The measure can
be expressed in terms of money value or in terms of quantity. In most cases
output will be goods and services produced, for which input will be men, money,
equipment,  power  plant  facilities  and  other  items  used  in  the  process  of
production. Total productivity of the firm can be defined as :
           Qt.
Pt. = —
—————
L+C+R+M
Where Pt = Total productivity

L = Labour Input

C = Capital Input

R = Raw material and purchased parts input

M = Other miscellaneous goods and services

Qt = Total output

All the input and output factors are measured in some common unit. Productivity
is a measure of how well the resources are utilised to achieve given objectives.
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IMPORTANCE OF PRODUCTIVITY

The concept of productivity is of great significance for under developed and

developing countries. In both the cases there are limited resources which should
be used to get the optimum output i.e. there should be tendency to perform
a job by cheaper, safer and quicker ways. The aim should be optimum use of
resources so as to provide maximum satisfaction with minimum efforts and
expenditure.

Productivity analysis and measures indicate the stages and situations where
improvement in the working of inputs is possible to increase the output. The
productivity Indicators can be used for different purposes viz. comparison of
performances for various organizations, contribution of different input factors,
bargaining with trade unions etc.

FACTORS AFFECTING PRODUCTIVITY

Productivity is taking more and more the meaning of excellence, which has
to come about in all types and levels of jobs and responsibilities. Improving
productivity would mean encouraging excellence. As John W. Hardner said,
“An  excellent  plumber  is  infinitely  more  admirable  than  an  incompetent
philosphor  :  A  commitment  to  excellence  means  to  constantly  strive  for
producing the highest possible results. It means continuous improvement. In
such a case, ‘standards’ for productivity may come in the way of pursuing
excellence. Because standards prescribe what is good enough’; unless a standard
is not seen as rigid concept. Standards should, therefore, be for the very purpose
of better future transformation. A standard should be the base-line from which
further improvements can be made.

We cannot escape the fact that productivity and society are closely linked, just
as  the  organisation  and  the  society  are  inseparable.  The  society’s,  as  also
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 organizations’  thinking  determines  productivity.  Productivity  is  definitely
contributed to by improved methods, procedures, techniques and systems but
it is much more than that. In true sense, productivity is a state of mind which
is affected by a large number of factors.

All the factors which are related to input and output components of a production
process are likely to affect productivity. These factors can be divided in two
main categories namely.

CATEGORY – I

INPUT RELATED FACTORS

a) Primary factors : These are effort and working capacity of an individual

as we say that the productivity is a state of mind. One who believe in
productivity can take the stock of the situation that how one will ensure
the productivity.

b) Organisational  factors  :  These  are  related  to  the  design  and

transformation process required to produce some items, the nature of
training and other skills imparted to workers to perform certain operations
in a production process, control and various other incentives.

c) Conventions and traditions of the organisation : The activities of

labour unions, medical facilities, workers and executives understanding,
etc.  are  part  of  this.

CATEGORY – II

OUTPUT RELATED FACTORS

a) Research and development techniques, improvement in technology and

efficient sales strategy of the organisation will lead to improvement in
output.
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b) Efficient  use  of  resources,  better  stores  control,  production  control
policy,  maintenance  of  machines  etc.  will  minimise  the  cost  of
production.

c) Quality improvement process will ensure the minimum wastage and in-
tern better productivity.

The factors affecting the productivity can also be divided into four major
classes viz,

a) Technological

b) Managerial

c) Labour; and

d) External factors

The technological factors can increase the output per unit of input substantially.
These can be defined in terms of technology employed, tools and raw material
used, etc.

Managerial factors can be located in organizational structure, scheduling of

work,  financial  management,  layout,  innovations,  personnel  policies  and
practices, work environment, material management etc.

Labour  factors  are,  characterised  by  the  degree  of  skills  of  the  workforce,
health,  attitude  towards  management,  training,  discipline  etc.  Greater  the
congruence between the skills of work force and technology employed better
would be the productivity.

External factors are innumerable and identifiable in the environment with which
an organisation has to interact e.g. the power and transport facilities, tariffs
and taxes etc. have important bearing on the levels of productivity.
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HOW TO IMPROVE THE PRODUCTIVITY

Productivity can be increased in a number of ways. It can be increased either

by reducing the input for the same level of output or by increasing the output
with the same level of input or by combination of both. This can be achieved
by elimination of waste, by using improved technology, better production design
and management efforts. There can be increase in productivity by reducing
downtime of maintenance, reduction in material input, better quality of goods,
improved utilization of resources, reduction in working capital requirements,
reduction in inventory size, improvement in manpower skills through training
etc. Out put can be increased by better leadership management. When employees
are better motivated, output can be increased.

Decision making is a key factor which affects productivity. Better decisions

obtained  through  adequate  and  timely  information  systems  definitely  will
improve effectiveness and efficiency of the organizations.

Productivity can be considerably improved by improving the performance

of various factors affecting productivity. The measure to improve productivity
can be :

i) Better  planning  and  training  of  employees,  improved  jobs  and

communication and effective management through CPM/PERT methods.

ii) Use of time and motion studies to study and improve work performance.
It enables to assess the quantum of work which can be used for planning
at  control.

iii) Better transportation and material handling system.

iv) By providing work incentives and other benefits to workers.

v) Workers involvement in decision making and working of organizations.

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vi) Improvement in technology of production process and nature of raw
material and its quality.

vii) Simplification, standardisation and specialisation techniques.

viii) Better  and  efficient  utilization  of  resources  at  the  disposal  of  the
enterprise.

ix) Use of linear programming and other quantitative techniques for better
decision making.
x) ABC analysis to identify more important items and then apply inventory
control to reduce capital investment.
xi) Value engineering to reduce material content by good design.

METHODS FOR MEASUREMENT OF PRODUCTIVITY

There  are  a  number  of  ways  to  measure  productivity.  The  main  criteria  of
measuring productivity are :

a) In terms of input performance by calculating changes in output per unit

of input.

b) On the basis of output performance by calculating change in input per

unit of output.

Following are some of the methods in common use :

Amount of Output
(I) Labour Productivity = ————————–
Amount of Labour

Where output can be measured in total quantity produced and labour can be
measured in total man-hours required to produce that output. Output and labour
can also be measured in terms of their value in money units.

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 Turn over
(II) Capital Productivity = ————————
Capital Employed

Profit
(III) Profit  Productivity = ————————
Investment

Output
(IV) Energy Productivity = ———————————
Quantity of Energy used

Output
(V) Overall Productivity = ——————————————
Labour + Capital + Other inputs

Each kind of measure needs some specific kind of information. The appropriate
measure  can  be  selected  on  the  basis  of  the  information  available  and  the
objective of measurement. In fact, the measure of productivity indicates the
performance of input namely labour and capital in an enterprise. Increase in
output is not an indication of increase in productivity. Production is an absolute
measure and productivity is a relative measure.

VI) INPUT – OUTPUT ANALYSIS METHOD

Input–output analysis is a method to study the interdependence of input

and output factors of a production system. It tries to locate the equilibrium
between input and output factors. If Y denotes the final demand of an
industry and A is the matrix of inputs, then the output for each industry
can be determined by the relation.
-1
X = (I – A) Y

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 Where I is the identity matrix and X is the matrix of estimated outputs. (I-A)
is known as technology matrix.

Input output analysis can be used to study the productivity of an enterprise.

The index of productivity can be defined as :

Q1 (I-A1) P o
——————
Qo (I-Ao ) Po

Where Po Q o is the value of output in base year and Q1 Po is the output value
in current year based on base year prices. (I-A1) is technology matrix in current

year and (I-Ao) is the technology matrix in base year.

Productivity and Work study :

A team from International Labour organisation demonstrated to the management

that given adequate supervision with the same plant and equipment the existing
staff can secure distinct improvements in productivity. Labour is an important
output and plays significant role in attaining desired level of productivity. The-
productivity of an organisation can be improved by improving the performance
of labour. It is observed that increased incentives had to better performance.
This  co-ordinates  the  objectives  of  individuals  into  industry’s  objectives
sometimes without any genuine increment of effort on the part of the worker,
his output may increase just by learning new methods. By introducing work
study methods, and evaluation of new methods and procedures of doing work,
productivity can improved. However, work study is not exclusively directed
upon the operator. It gives due attention to other inputs also.

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 EXERCISE QUESTIONS

1. What do you mean by productivity? What is its importance in present

times ?

2. Define productivity. Discuss the methods of measuring the productivity.

3. Explain main factors affecting productivity.

4. Write a detailed note on productivity and methods for measuring the

productivity.

5. Discuss the factors on which productivity depends.

References  :

1. Production / operations Management

(Irwin / Toppan Publication) – William J. Stevenson

2. Production and Operations Management – Adam & Ebert (Prentice

Hall of India Pvt. Ltd.)

3. Production  Management  –  Jamesh  Dilworth  (McGraw  Hill

Publications)

4. Production / operations Management – B S Goel (Pragati Prakashan)

5. Production and Operations Management – Chuna Wala and Patel

(Himalya Publishing Housing)

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 LESSON  :  8

TIME  AND  MOTION  STUDY

Production is vital to competitors in the marketplace. Companies must

keep their prices reasonable and competitive, and they must be able to respond

quickly to changes in demand. The productivity of both labour and capital is

important  in  keeping  companies  competitive.  In  recent  years  the  rate  of

productivity improvement in several industrialized nations has exceeded that

of the United States, and many U.S. Companies have lost part of their market.

Both manufacturing and service companies throughout the world are working

to increase their rates of productivity, which in turn has improved the current

and projected rate of improvement in the country’s overall productivity. At the

individual worker level the productivity of labour is measured in terms of a

time standard, sometimes simply called a standard that expresses output per
unit  of  time.  Work  standards  are  determined  through  some  means  of  work

measurement such as time study standard data, historical records, work sampling,

employee self timing or motion study. The discussion in the present lesson
will be on time and motion study only.

TIME STUDY

Time study methods were originally proposed by Frederick Taylor and

were later modified to include a performance rating adjustment. They have now

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 become one of the most widely used means of work measurement. Basically,
by using time study, an analyst is taking a small .sample of one worker ’s activity

and using it to derive a standard for tasks of that nature.

Fundamentally, time study or stopwatch time study is performed by

timing a worker as the job is performed, summing the times for the necessary
elements of the job, adjusting this time if an abnormal work pace was observed,

and then adding time for personal and rest breaks.

The  purpose  of  time  study  is  to  determine  as  to  how  much  time  is

required to perform a job that would be considered as average time or normal

time. The process of time study itself is the process of systematically recording,

analyzing and synthesizing the times required to perform a motion or a series

of motions relevant to the given job. Time study was pioneered by Frederick
Taylor, known as the father of scientific management, when he began a systematic

study of how the workers performed their jobs in 1881. In one of his studies

of 120 girls who were working 10 hours a day inspecting ball bearings for
bicycles, he was able to reduce the work force down to 35 girls and the time
of work to 8 hours a day, with appreciable improvement in inspection accuracy

for the same amount of output. This he was able to achieve by studying the
job scientifically and by improving upon the methods of operations.

Steps Involved in a Time Study

The  time  study  approach  to  work  measurement  uses  a  stopwatch  or

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other timing device to determine the time required to complete given tasks.
Assuming a standard is being set, the worker must be trained and must use the

prescribed method while the study is being conducted. The following are the

steps involved in conducting a time study:

1. Selecting  the  Job

Analysts  who  perform  time  study  should  select  an  operator  who  is

properly trained and uses the proper work method. They should tell the worker

that they want to observe and time the job through a considerable number of

cycles and should try to allay any fears or suspicions the worker may have.
After an analyst has observed the job sufficiently to identify the necessary work

involved, he or she lists the necessary work elements and begins to record,

the amount of time each element requires. Dividing the work into elements
can be helpful for several reasons :

(a) The list of elements and their times helps describe the work method
and shows how the time for performing the job is distributed among
the elements. Longer work elements often are the targets for methods

improvement efforts because they account for the greatest portion of

the  total.

(b) A worker’s rate of performance may not be the same for all elements
of  a  job.  The  time  study  analyst  must  adjust  the  operator’s  time  to

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 represent the time that the average worker would take. If the operator
is much faster than the average worker for some work elements, these
elements  should  be  given  a  different  performance  rating  than  those

performed more slowly.

(c) Machine-paced elements should be separated from those that are under
the  control  of  the  operator.

(d) Some elements may not be repeated every cycle but may recur every
tenth cycle, every sixteenth cycle, or at some other interval.

(e) Times for similar work elements from several jobs may be compared
to help keep standards uniform.

(f) Element times can be collected and cataloged into “standard data” that
can possibly be combined to arrive at standards for other jobs without
the need for time study.

To  illustrate,  we  will  use  a  typing  job  which  includes  the  following

elements :

• Read rough draft.

• Correct  errors.

• Set up typewriter.

• Type letter.

• Proofread  letter.

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• Correct  errors.

• Type envelope

• Get signature.

• Mail  letter.

Let us assume that the method has been determined for doing each of

these elements and we are now ready to study the time required for each one.

Figure 1 is a typical time study chart used to record the data taken during

a time study. Among the left side of the sheet is each element in the job. Along

the top in each cycle or observation which is made. The time study person
would observe several cycles of work being performed and record the time
for each element from a stopwatch. As a result, the times shown in Figure 1
are  recorded.

2. Determining  The  Number  of  Cycles  to  Time

The number of cycles that should be timed increases with the degree
of accuracy desired for the standard and with the variability of the observed

times. After 10 or 15 cycles have been timed and some preliminary calculations

have  been  made,  the  total  number  of  cycles  that  should  be  timed  can  be

determined by use of a formula or graph., Extreme time values, both high and

low, for any element should be discarded and not used in estimating the variability

of data because they might represent erroneous readings.

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 Sheet : 1 of 1 Date : 10/9/00
Operation : Prepare letter Part No. :
Operator’s Name : Karam Singh Part Name
Observer : Lal Singh Shift : 1
Begin : 9:30 Finish : 3:30 Units Finished : 10 Time in min. :
Elements 1        2        3        4        5        6        7        8        9        10         Rating Normal
Time
1. Read rough
Draft .73 .85 .97 .65 .78 .84 .69 .74 .95 .88 95 .77
2. Correct
errors .10 .40 .21 .35 .25 .37 .41 .43 .48 .31 100 .35
3. Setup
typewriter .51 .63 .42 .30 .67 .51 .56 .40 .38 .41 105 .50

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4. Type letter 1.65 2.03 2.15 1.50 2.20 1.80 1.93 1.75 1.76 1.85 110 2.05
5. Proofread
letter .60 .65 .50 .55 .67 .73 .69 .59 .68 .71 100 .64
6. Correct
Errors .85 .90 .93 .70 .97 .71 .83 .76 .87 .91 105 .88
7. Type envelope .60 .51 .54 .56 .63 .65 .68 .48 .46 .61 110 .63
8. Get signature -        -        -        -        -        -        -        -        -        -        -        -        
9. Mail letter .21 .20 .19 .18 .23 .21 .22 .23 .21 .19 110 .21
Allowances : Total normal 6.03
Personal and Fatigue 10% × 1.15
Delays 5% ] 15% Allowance Standard 6.93
Figure I : Time Study Observation Sheet
 Formula  For  Sample  Size

Assuming that a normal probability distribution applies, a confidence

interval may be constructed that has a given probability (that is, “confidence”)

that the interval will contain the actual mean time to perform the task. A 95
per cent confidence interval means that intervals developed by this procedure
will contain the actual mean in about 95 per cent of the cases, so the probability
is 0.95 that the actual mean is estimated within the desired accuracy A, expressed
as a decimal fraction of the actual mean. The equation for the required number
of  observations  is
2

(  )  
Zs
N      =      ——      
--
Ax
where n = total number of observations that should be taken to provide desired
accuracy
--
x    =   mean  of  the  times  already  collected

A = accuracy desired expressed as decimal fraction of the true value

Z = standardized normal deviate that. has (l-confidence)/2 as the area

remaining in the tail of the distribution beyond the value of Z

s = estimated standard deviation of distribution of element times,

based on observations already made.

A time-study analyst would observe several cycles, say 10 or 15, and

compute n on the basis of the data obtained at that stage of the study. Sampling

would then be continued until n observations were obtained. If the element

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times are to be used to develop a catalog of times required to perform given
parts of the cycle, the calculation of n should be based on data for the most
constraining element - the one that yields the largest value of n (that is, the
one with the largest coefficient of variation).

Suppose we are interested in estimating the actual mean time to perform

element 5 of the task represented in Figure. Assume that we wish to provide
95 per cent confidence that the true mean time to perform element 5 is estimated
within 10 per cent accuracy. To simplify the calculations, only the first six
observations are used, even though at least two or three times this number of
observations probably would be used in an actual study. The observed times
for the six observations are shown in table I. The calculations used to estimate
the  sample  size  required  to  yield  10  per  cent  accuracy  with  95  per  cent
confidence are also shown. This sample size is 8 observations.

Table-I

Observed  Element  Times  for  Six  Observations

Observed Element
2
Observation Time x1 X

1 0.60 0.3600
2 0.65 0.4225
3 0.50 0.2500
4 0.55 0.3025
5 0.67 0.4489
 6 0.73 0.5329

3.70 2.3168
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 ∑ x 3.70
x = = = 0.6167
n 6

∑ x2 − (∑ x)2 /n 2.3168− 3.702 /6

s = = = 0.0838
n -1 5

2
⎛  Zs ⎞    ⎡1.96 (0.0838)⎤
n = ⎜⎝   
 Ax⎟⎠      =⎣ 0.10
⎢ (0.6167)⎦ ⎥ = 8

3. Adjustment for Worker’s Pace

The objective of a time study is to arrive at a standard that is suitable

for the normal employee; yet the employee who was timed may not have been

working at a normal rate of speed. An adjustment called performance rating,

pace rating, leveling, or normalizing is made to adjust the observed times to

the time required by someone working at a “normal” pace. Rating is the process

of comparing the worker’s rate of performance with the observer’s concept

of a normal work rate. Notice that each element of the task in Figure I was
assigned a rating before the normal time was computed. The normal pace is
not  some  optimal  rate  that  only  the  best  workers  can  achieve.  Generally  a

standard  is  established  so  that  most  employees  can  achieve  it  without
overexertion. A normal work pace should be one at which qualified workers

can work all day without undue fatigue.

Even though it is a: company’s prerogative to determine what it considers

a normal pace, it is important that the company be consistent in its rating so

as to provide equitable expectations for all its employees.

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4. Computing Normal Time

The normal time for a job is the time it should take a qualified worker

to perform the essential elements of a job while working at a normal pace.

The actual time is the amount of time taken by the particular worker who was

studied, at the pace he or she worked during the study. The normal time (NT)

can be found by multiplying the observed actual time (AT) for the essential
elements of the job by the overall performance rating for the job as a ratio
to  the  normal  efficiency  rating  (usually  100  per  cent).

performance rating
NT = AT × ——————————— [I]
normal efficiency rating
A worker who was working 15 per cent faster than what is considered

a normal pace would be given a performance rating of 115 per cent. Equation

[I] would add 15 per cent of this worker’s time to determine the time that would

be expected for the job when a worker was working at the normal pace. If we

assume that an analyst had measured an actual time of 4.23 minutes for this

job, the normal time would be

NT        =      4.23  x  1.15    =    4.86  minutes

Working at the normal pace, a worker would be expected to take 4.86

minutes  to  perform  the  job.

5. Computing Standard Time

Even though it would take only 4.86 minutes to perform the above

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 job  at  normal  pace,  a  company  would  be  unrealistic  to  allow  only  this

amount of time for each job cycle. Workers need rest breaks during the

day, and some delays are bound to occur. Standard times that are used for

scheduling and pricing products should include time for unavoidable delays,

personal time, and rest time to relieve fatigue. Personal, fatigue, and delay

allowances are added as a percentage of the normal time so that the standard

time (ST) is found by equation II.

ST = NT (1 +allowances) [II]

Where  the  allowances  are  expressed  as  a  decimal  fraction  of  the

normal time. Some guidelines for personal and fatigue allowances are shown

in Figure II.

Delays

Delays may occur on a job through no fault of the operator. He or she

may have to wait for a .crane to come and remove a work item from the machine

and place another on it, for a computer to respond, or experience some other

unavoidable delay. A company should incorporate time for unavoidable delays

in standards. Conversely, time for avoidable delays should not be included in

a standard. The percentages that should be allowed for unavoidable delays can

be determined by a method called work sampling or ratio delay studies.

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 Figure-II

Percentages to be added to the normal time for an element to make

allowances  for  its  work  conditions

1. Constant allowances
(a) Personal allowance .................. 5
(b) Basic fatigue allowance .......... 4
2. Variable allowances
A. Standing allowance.................... 2
B. Abnormal position allowance
(a) Slightly awkward ...................... 0
(b) Awkward (bending) ................... 2
(c) Very awkward (lying, stretching) ....... 7

C. Use of force or muscular energy (lifting, pulling, pushing)

Weight lifted, pounds

5 ……………………………………………… 0
10 ……………………………………………… 1
15 ……………………………………………… 2
20 ……………………………………………… 3
25 ……………………………………………… 4
30 ……………………………………………… 5
35 ……………………………………………… 7
40 ……………………………………………… 9
45 ……………………………………………… 11
50 ……………………………………………… 13
60 ……………………………………………… 17
70 ……………………………………………… 22

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D. Bad light
(a) Slightly below recommended ……………………. 0
(b) Well below ………………………………………. 2
(c) Quite inadequate…………………………………. 5
E. Atmospheric conditions (heat and humidity) –
variable …………………………………………………. 0-10
F. Close  attention
(a) Fairly fine work …………………………………. 0
(b) Fine or exacting ………………………………….. 2
(c) Very fine or exacting …………………………….. 5
G. Noise  level
(a) Continuous ………………………………………… 0
(b) Intermitted – loud …………………………………. 2
(c) Intermittent – very loud ……………………………. . 5
(d) High-pitched – loud ……………………………….. 5
H. Mental strain
(a) Fairly complex process ……………………………. 1
(b) Complex or wide span of attention …………..…… 4
(c) Very complex ………………………………………. 8
I. Monotony
(a) Low ……………………………………………….. 0
(b) Medium …………………………………………… 1
(c) High ……………………………………………….. 4
J. Tediousness
(a) Rather tedious …………………………………….. 0
(b) Tedious …………………………………………….. 2
(c) Very tedious ……………………………………….. 5

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 Source  :  Benjamin  W.  Niebel,  Motion  and  time  study,  8th  Edition
(Homewood, III. Irwin, 1988).

Uses of Time Study

The utility of the Time Study comes in :

(i) determining the work content and thereby setting wages and incentives;

(ii) arriving at cost standards per unit of output for the various jobs used
for cost control and budgeting for deciding on sales price;

(iii) comprising  the  work  efficiency  of  different  operators;

(iv) arriving at job schedules for production planning purposes;

(v) manpower planning;

(vi) aiding in the method study

(a) at  appropriately  sequence  the  work  of  an  operator  and  the
machines or that of a group of workers,

(b) to highlight time consuming elements, and

(c) to  compare  costs  of  alternative  methods.

(vii) product design by providing basic data on costs of alternative materials

and methods required to manufacture the product.

MOTION STUDY

One of the great husband-and-wife teams of science and engineering,

Frank and Lillian Gilbreth early in the 1900s collaborated on the development
of motion study as an engineering and management technique. Frank Gilbreth

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was much concerned until his death in 1924, with the relationship between
human beings and human effort.

While the motion study work of the Gilbreths is commonly linked with
Frederick  Taylor’s  time  studies  and  grouped  within  the  various  “laws  and
principles”  of  scientific  management,  in  actuality  there  is  much  difference
between the two. The components of what originated as the “Taylor system”
and  later  became  scientific  management,  changed  how  workers  were  paid,
introduced a new division of labor, and expanded and strengthened the role of
management. The use of stop watches to measure and set the proper times for
tasks was important, but only as part of the overall system. The Gilbreths’
motion studies were more focused on how a task .was done, and how best to
eliminate unneeded, fatiguing steps in any process.

Frank  Gilbreth’s  well-known  work  in  improving  brick-laying  in  the

construction trade is a good example of his approach. From his start in the
building industry, he observed that workers developed their own peculiar ways
of working and that no two used the same method. In studying’ bricklayers, he
noted that individuals did not always use the same motions in the course of
their work. These observations led him to seek one best way to perform tasks.

He developed many improvements in brick-laying. A scaffold he invented

permitted quick adjustment of the working platform so that the worker would
be at the most convenient level at all times. He equipped the scaffold with a
shelf  for  the  bricks  and  mortar,  saving  the  effort,  formerly  required  by  the
workman to bend down and pick up each brick. He had the bricks stacked on
wooden frames, by low-priced labourers, with the best side and end of each
brick always in the same position, so that the bricklayer no longer had to turn

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 the brick around and over to look for the best side to face outward. The bricks
and mortar were so placed on the scaffold that the brick-layer could pick up
a brick with one hand and mortar with the other. As a result of these and other
improvements, he reduced the number of motions made in laying a brick from
18  to  4  1/2.

As the Gilbreths expanded the scope of their motion study from the
trade of bricklaying -to the manufacturing process as a whole, so did the influence
of Lillian Gilbreth expand within their work. Her training in the nascent field
of industrial psychology informed much of the Gilbreths’ recognition of the
role of the worker in any work reorganization. Unlike Taylor, who held an
antagonistic and patronizing view of the laborer of the day, both Gilbreths were
more sympathetic to their concerns. Frank Gilbreth had belonged to a union.
and was disposed to consider that the cooperation of the worker was necessary
if any “scientific” reorganization was to succeed. It is in large measure due
to  Lillian’s  influence  and  training  that  the  Gilbreths’  form  of  scientific
management always had a. more developed view of the worker, and his or her
interests, then Taylor’s simplistic view of a worker as driven solely by pay.

Frank Gilbreth’s early motion study technique, used during his analysis
of bricklaying, relied on a visual study of the work, laid out in detailed pictures
and notes. Very soon, however, Gilbreth was using photography as a documenting
tool to aid his visual memory. From there he began to use a stereoscope camera
to record the differing positions of workers as they completed a task. It was
only  a  short  step  from  sequences  of  stereoscopic  images  to  using  motion
picture film and cameras to record the entire sequence of a work activity.

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 The Gilbreths’ only complete installation of scientific management, at
the New England Butt Company during 1913-14, relied heavily on the use of
cameras to record work process in order to eliminate unnecessary and inefficient
movement. The resulting “micro-motion” films, as Frank Gilbreth dubbed them,
served two purposes. One was as the visual record of how work had been done,
and  the  Gilbreths  and  their  team  studied  these  films  in  order  to  make
improvements.

The micro-motion films also served the purpose of training workers;

after instituting new procedures for work practices, the Gilbreths would then
film a number of workers performing the same task. They would winnow these
films  down  to  the  best  workers,  or  select  individual  clips  representing  a
particularly “best way” to perform one step in the work process. These films
would be screened both for workers and management, and narrated by Frank
Gilbreth, went a ways towards securing the cooperation of the workers.

One can only imagine the effect of the Gilbreth operation on a group
of  workers  in  a  factory  during  the  second  decade  of  the  twentieth  century.
Motion  picture  technology,  though  widespread,  and  available  as  cheap
entertainment, is certainly not known for taking as its subject common laborers
and their tasks. But there, appearing on the factory floor, are motion picture
cameras, and technicians, and Frank Gilbreth, director. Compared to Frederick
Taylor’s solitary man with a stopwatch, the Gilbreths’ enterprise seems more
like a circus. If both systems were designed to return the same result - more
efficient work in less time - the Gilbreth system had the advantage of treating
the worker far differently. Peter Leibhold, project specialist at the Smithsonian’s
National Museum of American History, theorizes that the effect of all this was
to make the worker feel like a “star.”
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 After Frank Gilbreth’s death, Dr. Lillian Gilbreth continued the work
and extended it into the home in an effort to find the “one best way” to perform
household tasks. She has also worked in the area of assistance to the handicapped,
as, for instance, her design of an ideal kitchen layout .for the person afflicted
with heart disease. She is widely recognized as one of the world’s great industrial
and management engineers and has traveled and worked in many countries of
the world.

The objectives of motion study are :

– To eliminate all non-productive, ineffective and superfluous motions.

– To  develop  and  substitute  more  effective  and  productive  patterns  of

movements.

– To modify tools, shapes of work locations, lighting and other factors

to  help  in  optimizing  the  effects  of  motions.

The rules of human motions as presented by Gilbreth are as follows:

Use the Human Body the Way it Works Best

1. Work should be performed by machines if machines are more suitable

or if the work in unsafe for humans.

2. Tools and materials should be placed in fixed locations in a sequence

that  permits  a  natural  rhythm  of  motions  and  close  together  so
movements are short and eye fixations are minimized.

3. Hands should begin and complete motions together when possible, and
both should not be idle except during rest times.

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4. Simultaneous  arm  motions  should  be  in  opposite  directions  with
symmetric patterns.

5. Smooth  continuous  areas  of  motion  are  preferable  to  straight-line

movements involving abrupt changes in direction.

6. Motions should be confined to the lowest classification to involve as

few muscle groups as are required to perform the job satisfactorily. The
ascending  order  of  motion  classifications  is  :

 (a) Fingers  only

(b) Fingers and wrists

(c) Fingers, wrists, and lower arms

(d) Fingers, wrists, lower and upper arms

(e) Hands, arms, and body

Arrange the Workplace to Improve Performance

7. Worker safety is a primary consideration in workplace design.

8. Chairs, tables, ventilation, illumination, and all features of the workplace

should be suitable for the task and the worker.

9. Gravity feed chutes or other automatic conveyance devices should be

used  where  appropriate  to  deliver  objects  close  to  the  point  of  use.

10. Tools, materials, and controls on equipment should have set locations,
close to the point of use and arranged to permit the best sequence and
paths of motion.

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 Use Equipment to Improve Human Productivity

11. Computers, automation, and mechanical assistance should be employed

where they can improve productivity.

12. Vises or clamps can be used to hold work precisely and relieve the hands

for performing more valuable work than simply holding.

13. Mechanical guides might be used to reduce the time, effort, and attention

required to position work.

14. Automatic controls and foot-actuated devices should relieve the hands
for higher-value work or to reduce fatigue, where practicable.

15. Mechanical systems should be designed to require minimal operator

motion and only reasonable amounts of force to use them.

Do  yourself  :

1. Explain the relationship between time study and motion study.

2. What is meant by time study? Explain the steps involved in conducting

a time study.

3. Discuss motion study. Highlight the rules of motion given by Gilbreth.

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 LESSON  :  9

QUALITY  CONTROL

Introduction

Quality is some prescribed or desired characteristics present in raw material,

semi-finished or finished items. It is a relative term and is generally used with
reference  to  the  end  use  of  the  product  viz.  fitness  for  purpose,  degree  of
preference,  degree  of  excellence,  fulfillment  of  the  promises  made  to  the
customer, quality of design, etc.

In  every  manufacturing  organization  there  are  always  some  standard

specifications  laid  down  either  by  the  producer  for  the  consumer  and  it  is
important that the finished product meet established specifications. A good
quality item is one which conform to the specifications. Producer is responsible
for the production and marketing of his product. His fundamental objective is
to manufacture the product of desired quality in the most economical manner
with minimum risk of being rejected by the consumer. Products superior or
inferior than the specifications are not acceptable to the producer. Because
the superior products will need more expenditure and the inferior ones will
not be acceptable to the consumer. In both situations there will be a loss to
the producer.

Similarly, consumer always wants to purchase the goods of desired quality.

When consumer knows that he is getting goods of desired specifications, he
buys the product with confidence and the market for the product expands.

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 But every manufacturing process is a repetitive process depending both on
controllable and uncontrollable factors. Due to this there is bound to be some
deviations in the quality of the product. This deviation in the quality of the
product can be due to internal as well as external factors of the system viz.
machines, material, etc. Thus there is always a necessity that the deviations
in the quality of the product should be discovered and corrected.

Quality Control : The process of verification or correction in the quality of

the product when the deviations in the quality are found to be more than expected
is called quality control.

According to A. Y. Feigarbaum, “Quality-control is an effective system for

integrating the quality development, quality maintenance and quality improvement
efforts of the various groups in an organization, so as to enable production of
goods and services at the most economical levels which allow full customer
satisfaction”.

OBJECTS OF QUALITY CONTROL :

The fundamental purpose of Quality Control is to maintain the quality standard

of  the  manufactured  product  at  an  optimum  cost.  However  some  of  the
characteristics  of  quality  control  objectives  can  be  listed  as  :

(i) assessment of quality standards at different stages of the production

process i.e. at the stages of raw materials, in process products ad final
product;

(ii) to recommend for the remedial or corrective action when the process
goes  out  of  control;

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(iii) to suggest suitable improvements in the quality of the product, if any,
without affecting the cost of production. This may lead to increase in
the demand of the product as the product become more acceptable to
consumer;

(iv) quality  control  operations  introduce  quality  consciousness  in  the

organization and generates confidence, goodwill and reputation for the
manufacturer; and

(v) reliability regarding the quality of the product is improved and there is
reduction  in  cost  through  reduction  of  the  losses  due  to  defects.

QUALITY MANAGEMENT

Quality assessment is a probe of the level of quality being achieved. Quality

Control starts with quality assessment, and includes action taken to do away
with  unacceptable  quality.  A  typical  QC  programme  is  based  on  periodic
inspection, later followed by feedback of results, and the adjustments made
where found necessary. Quality Assurance is quality control, but with an emphasis
on quality in the design of the products, processes and jobs and in the selection
of personnel and higher training. Total Quality Control (TQC) refers to a total
commitment to quality in all its aspects, to commitment of quality in all functional
areas  of  work  and  makes  use  of  behavioural  techniques  like  QC’s  (quality
circles),  zero  defect  programmes  etc.

Quality assurance is a modem day concept. SQC-Statistical Quality Control

came on the scene in 1924. Quality Circles (QC’s) are very popular these days.
QC is a group of employees whose task is to identify problems, formulate
solutions,  and  present  their  results  to  management  with  suggestions  for

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 implementation. Just recently, we had an-international convention of Quality
Circle Forum - an organization devoted to this cause - in India.

QUALITY ORGANIZATION :

Quality is not only the concern of the manufacturing department. Quality

is everyone’s business. Each department has to contribute to quality. Quality
is  built  into  the  product  at  the  product  concept  stage  and  is  ubiquitous  all
throughout its life. Poor quality can occur because of organizational problems
anywhere, or even outside the organization. Top management’s commitment
to quality is a proper beginning. Quality improvement is to be viewed as a
positive effort. Continuous training is thus a key to Quality Control. Quality
function can be organised in several alternative methods, keeping the above
principle in mind.

CONTROL OF QUALITY :

Today, in the modern era of industrialisation, products are being produced on

a large scale to take advantage of mass scale production. Things like tooth
brushes, tooth-pastes screws, nuts, bolts, cloth, sugar etc. are produced in huge
quantities everyday. But one screw is not exactly the same as another in all
respects. There are bound to be some variations in the size or composition
of  a  product.  For  example,  if  screws  of  length  1.5cm  are  produced,  some
screws will be slightly longer than 1.5cm.,. say 1.59 cm., or 1.6 cm. etc. and
some  screws  wit)  be  slightly  smaller  than  1.5  cm,  say  1.49  or  1.4  cm.  etc.

Variations within certain limits are tolerable, as they are unavoidable, but if
they are too large, the product becomes useless. Maintaining the quality of a
product means keeping its size and composition within the tolerance limits
(upper and lower).
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 Cause  of  variation  :  The  factors  which  cause  variations  in  the  size  or
composition  of  a  product  can  be  classified  into  two  classes  :

(i) Chance variation, and

(ii) Assignable cause of variation

Chance  variation  arises  due  to  a  large  number  of  factors  which  are  out  of
everybody’s control. These chance causes of variation can neither be discerned
nor removed. Chance causes arise from so many very small sources that even
if

a few were found and something done about them, the overall effect would’
be negligible. These types of variations may take place due to a slight variation
in  the  electric  current  supplied  to  the  machine,  or  a  slight  variation  in  the
machine.

Assignable  causes  of  variations  are  disturbances  that  can  enter  the  system
undetected until large penalties are paid for poor quality of production that has
occurred. For example, there may be variations due to negligence of the operator
or due to disturbance in the process or some faults of a machine. Variations
caused  by  these  factors  are  generally  high  and  are  intolerable.  When  such
causes are present quality of a product is lost and we say that the process is
out  of  control.

Functions of Quality Control: The functions of quality control include the

following:

(i) To see that the product or service is designed in such a way so that it
meets  customers’  specifications.  It  is  the  function  of  design  and
engineering division.

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(ii) To maintain discipline amongst the employees and to boost their morale :
The quality of a product in a particular unit also depends on the people

working in that unit and therefore sincere efforts should be made to

raise or atleast to maintain the level of discipline and morale.

(iii) To see that the materials, parts, components, tools, equipment etc. of
standard  quality  only  are  purchased  and  used.  Use  of  substandard
materials, parts, tools etc. results in more score or defective products.
Moreover, it increases the cost of production. If a material worth Rs.
50 is inspected before is sent for further processing, it saves Rs. 500
at the final stage, because the cost of labour and overheads spent on
the same during the production cycle is saved, if it is found at the initial

stage that the material is defective.

(iv) To make the employees quality conscious by fixing their responsibility

at  various  stages  of  production  :  A  particular  employee  can  be  held

responsible for a certain defect, if the stage of defect is identified. A

worker may have worked with full responsibility but there may be a fault

in a machine also. Therefore the responsibility of a defect found out

afterwards must be determined very carefully.

(v) To reduce the proportion of scrap, waste and spoilage during the process:
The  causes  for  all  these  three  during  the  process  should  be  studied

carefully and the points or stages of such losses should be identified,

so that corrective action can be taken to reduce the losses arising out
of scrap, waste and spoilage.

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Today, according to JUSE’s Junji Noguchi, quality control in Japan has six
principal features :

Company-wide  Quality  Control  :

All parts of a firm cooperate to control quality, which has been broadened in
meaning to include productivity and efficiency. Companies assist supplies to
achieve necessary QC levels.

QC Audit :

Top  management  examines  QC  effectiveness  in  the  firm,’  its  affiliates  or
suppliers, JUSE and other organisations conduct external audits, as with the
Demiong Prize competition.

Education and Training :

Most major companies hold regular in-house QC courses that are required for
all  personnel  from  the  Board  of  Directors  downwards,  as  well  as  selective

specialized classes. JUSE offers programmes for management and workers.

QC  Circles  :

Small voluntary groups undertake work-related projects to improve quality.

Application  of  Statistical  Methods  :

Workers, management and engineers communicate and solve production and

QC  problems  with  such  statistical  tools  as  pareto  charts,  cause  and  effect
diagrams, check sheets, satisfaction, scatter diagrams and Shewari control charts.

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 Nationwide  QC  Activities  :

Annually there are regional and national conferences held for management and
workers so that QC problems common to one or more industries can be explored
and a solution found.

CONTROL OF QUALITY STAGES :

On the basis of the study of quality control functions, we can say that to control
the quality of a product, the quality is required to be controlled at various stages
of  production  i.e.  (i)  at  a  design  stage,  (ii)  at  a.  purchasing  stage,  (iii)  at  a

production stage and (iv) after a product is sold (product-support services).

(i) Control  at  design  stage  :  Design  and  engineering  department

determines design/specifications/standards for raw materials, components, parts,
tools, equipment, processes or methods of production etc. The information
regarding quality and quantity of products required by the customers to satisfy
their needs is provided by market research or sales department, which is being
transformed into the product specifications. Product specifications or design
should be based on the needs of the costumers; otherwise it will prove to be
useless, even if it is outstanding. An error or a fault at this stage affects the
quality  of  the  final  product  adversely  and  the  cost  of  production  may  also
increase  due  to  more  scrap  or  spoilage  or  defective  material.

(ii) Control at Purchasing stage : The responsibility for the procurement

of materials, components, parts, tools, equipment etc. of standard specifications,
in a required quantity at a reasonable price rests with the purchase department.
Efficient procurement gives better results. The ‘quality of the final product
depends on the efficiency shown in procurement. It does not mean that the
materials, parts, components etc., procured must be of the best quality because
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 the best quality will cost more and a customer prefers that product, out of so
many available, which he considers best for the money he is willing to spend.

Thus cost is also to be considered, while procuring materials, parts, components

etc. Sometimes, the suppliers do not supply materials, parts, components, tools
etc. as per the specifications and delivery program, even though they are capable
of doing so. Therefore, the suppliers should be selected after proper evaluation
and after considering their reliability. Moreover, the quality control system or
equipment of the suppliers should also be checked to determine their ability
to supply quality materials regularly in required quantity.

Quality control people should see that strict control is exercised at the purchasing
stage and storage facilities are proper.

(iii) Control  at  production  stage  (during  production  process)  :

Production department is responsible for the production of quality products
as per the specifications. determined by the design and engineering department.
Now during the production operations, materials, parts, components, etc. are
converted into finished products, which must be fit for the intended use. The
quality  of  a  product  is  affected  by  the  manufacturing  processes,  tools  and
equipment and also testing and measuring instruments and methods used. The
manufacturing processes or methods must be faultless and carefully designed.
The equipment and tools for production as well as instruments for testing and
measuring should be maintained properly and carefully and checked periodically
to assure the quality of the final product. Measuring and testing instruments
of standard and well known manufacturers should only be used to maintain great
accuracy. Instruments with precision, accuracy and sensitivity should be used.
Employees should be trained properly to use such instruments.

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 (iv) Control at delivery and after-sales-service stage : Careful handling,
proper storage and systematic packing save the products from rain, dust, sunlight,
temperature etc. and maintain the quality of the products. A product, which
leaves  the  factory  in  a  good  condition  may  get  spoiled  or  damaged  due  to
careless handling or improper storage and packing. If the customers on receipt
of the products, find them in damaged conditions due to poor packing or for
the other reasons, they get dissatisfied with the company. Complaints from the
customers should be entertained promptly. It is very important to analyse and
study the complaints data to find out major reasons of complaints. On the basis
of such analysis proper corrective action can be taken.

METHODS USED TO ASSURE OR TO CONTROL THE QUALITY :

Quality of a product can be assured or controlled by :

1. Inspection  method  –  100%  inspection  or  a  sample  inspection.

2. Statistical  Quality  Control  Method  :

Inspection  :

Inspection is the process of examining an object for identification or checking

it for verification of quality and quantity in any of its characteristics. It is an
important tool for ascertaining and controlling the quality of product In the
words of Alford and Batty, “Inspection is the art of applying tests, preferably
by the aid of measuring appliances to observe whether a given item or product
is within the specified limits of variability or not. “According to Sprigel and
Lansburg, “Inspection is the process of measuring the qualities of a. product
or services in terms of .established standards”. The standards can be in terms
of strength, hardness, shape, etc.

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The purpose of inspection is to see that items are produced within the specified
limits of variability. Inspection in its broadest sense is the art of comparing
materials, product, or performances with established standards. By means of
inspection one can take a decision to accept or reject certain item. The items
are accepted if these conform with the given specifications otherwise rejected.

Functions of Inspection : The following are some of the important functions

of  inspection  :

(i) Maintenance of specified standards of the quality of products.

(ii) Devising means for conducting inspection at lower cost.
(iii) Segregating spoilt work which may be salvaged by re-operation.

(iv) Maintaining inspection equipment in good condition.

(v) Detection  of  defects  at  source  to  reduce  scraps  and  defective  work.

(vi) Furnishing advice to operators when production difficulties arise.

(vii) Reporting source of manufacturing troubles to management.

Objectives of inspection: Fundamental  objectives  of  inspection  are:

(i) to  safeguard  the  quality  of  the  finished  products  by  comparing  raw
materials, workmanship and final product with some set standards. It
prevents  further  work  being  done  on  semi-finished  product  already
detected as spoiled;

(ii) the  defective  “items  are  located  and  the  factors  responsible  for  this
discrepancy  in  the  quality  of  the  product  are  then  identified  to  take
corrective measures. This results in enhancing the prestige and confidence
of the organization in the eyes of the consumer;

(179)
(iii) the reduction in the risk and possibility of items not accepted by consumer
saves the producer as well as the consumer from loses if any and also
reduces the cost of production; and

(iv) to detect sources of weakness and trouble in the finished product and
thus check the work of designers.

Essential  steps  for  inspection  :  There  are  five  main  steps  in  inspection  :

(i) Characteristics about which the quality of the items is to be inspected

should be carefully established.

(ii) A decision regarding when and where the inspection should take place
is to be taken.

(iii) To find that how many items are to be inspected i.e. 100% or sampling
inspection.  Here  the  level  of  accuracy  desired  and  the  nature  of  the
production process are taken into consideration.

(iv) The sampling scheme for the selection of items from the lots should
be  selected.

(v) Specification limits for the acceptance and rejection of items should
be formulated.

Where to inspect? Inspection may take place right in the processing area or
at a separate inspection station. The choice of location depends on the process
flows and on the problems of scheduling the inspection function which must
be treated as yet another operation in the total process. The first line of defence
is the worker who can avoid making defects. Then come in inspectors who are
usually trained separately from the workers to obtain benefits of specialisation.
They are taught to use gauges, test instruments, micrometers and procedures
at which they become increasingly proficient. Some items inspection tools
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cannot be placed in the production line. Then the work may have to leave the
normal flow to got to an inspection station. During a production process there
are many stages where inspection can be done. The choice depends mainly on
the  convenience  of  the  organization  as  well  as  its  approach  towards  the
maintenance of the products quality. In general, inspection can be carried out
at following locations :

(i) Items can be Inspected either at the vendor ’s place or at the purchaser’s
premises.

(ii) Semi-finished items are inspected during the production process.

(iii) Inspection of finished products.

(iv) Post-sales quality evaluation.

Purchaser  or  Vendor  place  inspection  :

Here the inspection is carried out mainly to ascertain the quality of raw material.
The quality of the finished goods in general depends on the quality of raw
materials  and  proper  precaution  at  this  stage  will  minimise  the  chances  of
rejection  at  later  stages.  Here  100%  inspection  is  done  to  ensure  that  raw-
material supplied is in accordance with the specifications laid down in purchase
order.

It  is  always  said  that  prevention  is  better  than  cure.  Verification  of  quality
standards in the beginning ensures interrupted production schedule because in
the case of observing some substandard material at a later stage may result a
delay in the supply of fresh material and thus a breakdown or stoppage in.
production process may happen. The outcome is idle machines and labour. This
type of inspection strategy also provides a sound basis for negotiating regarding
quality of the raw material with the supplier.
(181)
In-Process  Inspection  :

In this era of automation, in-process inspection has become an important and

inevitable activity of the production strategy. Producing the items up to mark
is the first objective of every organization. To accomplish this goal the defective
items, if any, should be located as quickly as possible, so .that the remedial
steps are taken to avoid scrapping of future products. The in-process inspection
can  be  classified  as  :

(i) Trail run inspection

(ii) First-off  inspection

(iii) Inspection  by  self  control

(iv) Decentralised/floor/patrolling  inspection.

(v) Centralised  or  crib  inspection.

(i) Trail run inspection : Here the tool/machine is checked against its
drawing and specification before commencement of operation. A trail run .is
made  with  a  single  piece.  If  piece  conforms  with  specifications  then  the
production is allowed to be carried on otherwise remedial measures are taken.

(ii) First-off inspection : The items produced in the first production run
are  inspected  and  examined  with  respect  to  specifications  thoroughly  and
carefully. The method is concerning with checking the setup of the machine.
Here the reasons for discrepancy in actual and specified standards are located
and corrected. This inspection reduces the chances of scrap at later stages when
the production is in full swing.

(iii) Inspection by self control : This kind of inspection is done mainly

by the operators, controlling the operations at different levels of the production
process. The operators are conversant with the desired quality specifications
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and they are vested with the responsibility to check the process against the laid
standards from time to time during the course of their work. This approach
is based on the well known concept that catching a defect after it has occurred
is  poor  second  best.  Here  the  remedial  step  can  be  taken  at  once  and  thus
reduces  the  chances  of  scrap.  Secondly  operator’s  time  is  utilized  more
efficiently.

The only drawback of the method is that as the same person being-responsible
for operation as well as inspection, the chances of human bias are likely to
be more. To avoid this provision of inspection by some independent person
should also be made.

(iv) Decentralised/floor  Inspection  :  Here  the  semi-finished  goods  are

inspected either on the machines or in the production line. The possibility of
handling the items is considerably reduced and the discrepancy or defects if
any are located immediately.

(v) Centralised  or  crib  inspection  :  Under  this  scheme  there  can  be
single inspection unit for the whole plant or each section can have an inspection
unit  to  inspect  the  items  produced  by  its  unit.  The  items  are  shifted  to  the
inspection units for necessary inspection. The inspection staff in such situation
is Likely to be more experienced and skilled in their work Also the department
can use more sophisticated and reliable instruments and techniques to measure
the quality of the items. Thus centralised inspection is likely to be more reliable
and accurate. But in this case there are more chances of material handling and
there may be some situations e.g. large size or heavy items where shifting of
items may not be simple and lead to other complications.

The  basic  idea  is  centralised  inspection  is  separation  of  inspection  from
manufacturing. Generally the inspection cribs are placed parallel with flow of
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work through machines in the shop.

Advantages  of  centralised  inspection  are  :

(i) There is accurate counting of good and bad items.

(ii) No chance of collusion between production men and inspectors.

(iii) Machine sites are free from work awaiting inspection giving operators
more  freedom  for  movement.

(iv) Priorities  of  inspection  may  be  planned  according  to  loads  on  the
production department.

(v) More sophisticated instruments for inspection can be used.

Disadvantages  :

(i) Errors are not revealed quickly.

(ii) Requires more materials handling.

(iii) May result in bottlenecks due to delay in inspection of items.

(iv) There may be larger work in process inventory.

(v) Defects of a job are not known before it is completed. Thus remedial
steps cannot be timely taken on the spot.

Thus the choice of centralised or decentralised inspection strategy depends

on the nature of the product, volume of the work, quality consciousness of the
enterprise, and the production process. The main purpose of inspection is to
locate the defect as soon as it occurs and to see that it is not repeated in future
operations. Moreover the quality control operations are to be performed and
planned  economically.  In  some  cases  a  combination  of  centralised  and
decentralised inspection policy is also pursued.
(184)
Final  Inspection  :

The finished products are inspected and tested to verify the quality standards.
The items found to be defective are not marketed. Thus only items of desired
specification goes into the hands of consumer. Naturally there are more chances
of scrap in this method of inspection as the rejected items cannot be corrected
at this stage or it may be quite expensive to do so. But this type of inspection
provides valuable information and guidelines about the comparison of different
process, assessment of various imposition procedures and the evaluation of
defective work etc. Here Producer risk is more and consumer risk is minimised.

Post-sales  Quality  Evaluation  :

There is always a possibility that any item approved in terms of its quality
standards  may  not  render  satisfactory  and  reliable  service  to  the  customer.
There can be regular complaints about this from the consumer or sometimes
the consumer may insist to return or ask for replacement of the item during
the guarantee period. In such cases the items rejected by the consumers should
be  thoroughly  inspected  to  locate  the  reasons  for  defects  and  suggestions
should be made for necessary improvements. This can be done by providing
after  sales  service  to  the  customer.

STATISTICAL QUALITY CONTROL :

Introduction : Statistical quality control, abbreviated as S.Q.C. is one of the

most  important  applications  of  the  statistical  techniques  in  industry.  These

techniques are based on the theory of probability and sampling and are being
extensively used in almost all industries such as aircraft, armament, automobile,

(185)
 textile,  plastic,  rubber,  petroleum,  electrical  equipment,  telephones,
transportation, chemical, medicine and so on. In fact it is impossible to think
of any industrial field where statistical techniques are not used.

The basic problem in any production process is not the quantity of the product
but the quality of the product. The producer is basically interested to see that
the  product  is  of  acceptable  quality,  i.e.,  it  conforms  to  certain  prescribed
standards  or  specifications.  For  successful  marketing  of  the  product,  it  is
imperative that the end products must conform to the standards or expectations
laid  down  by  the  customers.  Statistical  Quality  Control  (S.Q.C.)  aims  at
achieving  this  target  by  keeping  the  various  steps  of  the  process  (from  the

arrival of the materials through each of their processing to the final delivery
of goods) within control. In nutshell the principles of quality control by statistical
techniques cover almost all aspects of production, viz., quality of materials,
quality of manpower’s, quality of machines and quality of management.

Uses of SQC :

Statistical Quality Control is a very important technique which is used to assess

the causes of variation in the quality of the manufactured product. It enables
us to determine whether the quality standards are being met without inspecting
every unit produced in the process. It primarily aims at the isolation of the
change and assignable causes of variation and consequently helps in the detection,
identification and elimination of the assignable causes of erratic fluctuations
whenever they are present. A production process is said to be in a state of
statistical control if it is operating in the presence of chance causes only and
is free from assignable causes of variation.
(186)
 Process  and  Product  Control  :

As already stated the main objective in any production process is to control

and  maintain  a  satisfactory  quality  level  for  its  product.  In  other  words,  it
should be ensured that the product conforms to specified quality standards, i.e.,
it  should  not  contain  a  large  number  of  defective  items.  This  is  termed  as
‘process control’ and is achieved through the technique of ‘Control Charts’
pioneered by W.A. Shewhart in 1924. On the other hand, by product control
we mean controlling the quality of the product by critical examination at strategic
points and this is achieved through ‘Sampling Inspection Plans’ pioneered by
Dodge and Roming. Product control aims at guaranting a certain quality level
to the consumer regardless of what quality level is being maintained by the
producer. In other words, it attempts to ensure that the product marked for sale
does not contain a large number of defective items.

Control  Charts  :

One of the most important tools of production management and the control
of quality in the manufactured product is the ‘Control Chart’ technique. Based
on the theory of probability and sampling, it enables us to detect the presence
of assignable causes or erratic variations in the process. These causes are then
identified and eliminated and the process is established and controlled at desired
performances. As already pointed out, a process in statistical control implies
that there are no apparent chaotic and assignable causes of variation and it will
remain in control provided the conditions of manufacture remain same. Such
a process does not call for any corrective action on the part of the management
because the entire variation in the product is due to chance causes which are
beyond the control of human hand.

(187)
The control charts provide us a very simple but powerful graphic method of
finding if a process is in statistical control or not. Its construction is based
on plotting 3σ limits and a sequence of suitable sample statistics, e.g. mean
(x), range (R), standard deviation (s), fraction defective (p), etc., computed
from independent samples drawn at random from the product of the process.
These sample points depict the frequency and extent of variations from specified
standards. Any sample point going outside 3-σ control limits is an indication
of the lack of statistical control, i.e., presence of some assignable causes of
variation, which must be traced, identified and eliminated. A typical control
chart consists of the following 3 horizontal lines : together with a number of
sample points as exhibited in the fig. 10.1.
(i) Upper Control Limit (UCL),
(ii) Lower control Limit (LCL), and
(iii) Central Line (CL),
OUTLINE OF A CONTROL CHART

SAMPLE (SUB-GROUP) NUMBER

Fig.  10.1

(188)
 In the control chart Upper Control Limit (DCL) and Lower Control
Limit (LCL) are usually plotted as dotted lines and central line (CL) is plotted
as a bold (dark) line.

Tools for Statistical Quality Control : (i) Process control and (ii) Product
control. The process control is achieved through ‘Control chart’ techniques
pioneered by W.A. Shewhart and product control is achieved through ‘Sampling
Inspection Plans’ pioneered by Dodge and Roming. Commonly used control
charts are :
––
1. Control Charts for Variables ( X , R, σ charts)

2. Control Charts for Attributes (p, np and c charts).

Control charts for variables are designed to achieve and maintain a satisfactory
quality  level  for  a  process  whose  product  is  amenable  to  quantitative
measurements like the thickness, length or diameter of a screw or nut, weight
of the bolts, tensile strength of yam or steel pipes, resistance of a wire, etc.
The  observations  on  such  units  can  be  expressed  in  specific  units  of
measurements. In such cases the quality control involves the control of variation
both in measures of central tendency and dispersion of the characteristic. Control
charts for variables are :
––
(i) Control  chart  for  mean  (  X ).

(ii) Control chart for range ( R ).

(iii) Control chart for standard deviation ( σ ).

––
Control  Chart  for  mean  (  X )  :  This  is  primarily  designed  to  control  the
––
variation  in  the  process  average.  The  construction  of  X  chart  involves  the
following steps :
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 1. Measurement : The first step in the construction of x chart is to take
measurements on the sample units selected at random from the product of the
process.

2. Selection  of  Samples  or  Sub-Groups  :  In  order  to  draw  valid
conclusions from the control chart it is essential that all the samples are drawn
at random so that each unit in the lot has an equal chance of being selected
in the sample, In practice, samples of size 4 to 5 are usually selected. The
frequency of inspection depends basically on the nature of the process, i.e.,
the quality of the product. Usually 25 samples of size 4 each or 20 samples
of size 5 each are sufficient to provide reliable estimate of the process average
and dispersion.
––
3. Calculation of Mean ( X ) and Range (R) for each Sample : Suppose
we draw k independent random samples each of fixed size n from the lot to
–– –– ––
study if the process is in a state of statistical control or not Let X 1, X 2, ....., X k,
be the means of the observations on the 1st, 2nd, …. kth sample respectively
and let R1 , R2 ..... Rk, be the values of corresponding ranges for the k samples.
--
--
Now we define x , the mean of these k sample means and the means of the
k sample ranges so that :

x =   1 1 ∑
(x1 + x 2 + x 3 + ......xk) =    x
k k

R 1
=    (R1 + R2 + ...... R ) =   1 ∑R
k
k k

4. Computation  of  Control  Limits  :  Let  us  suppose  that  the  process
mean is μ and standard deviation is σ. In this case, the statistic under consideration
is the sample mean x whose sampling distribution is given by :

E (x) = μ and standard error (S.E. of x) = σ / √n

(190)
 where, n is the sample size.

Hence  the  3cr  control  limits  for  x-chart  are  :

–– ––
E (X ) +  3  S.E.  (X )  =  μ+  3  σ / √n  =  μ+  A  σ

Where A = 3√ n is a constant whose values have been tabulated for

different values of n from 1 to 25 and are given in the Appendix-X.

If μ and σ are not known, then

–– --
--
u (b X = x + A R
2

–– --
--
LCL X = x – A 2R

Where A2 = 3 / (d2 √ n) is a constant depending on sample size n.

––
5. Construction of X Chart : The control chart for mean is drawn on
a graph paper by taking the sample number along the horizontal scale, (x-axis)
and  the  statistic  x  along  the  vertical  scale  (y-axis).  Sample  points  (sample
-- -- --
means x1, x2, ....., x k (are then plotted as points (dots) against the corresponding
sample number. These points mayor may not be joined. The central line is
--
drawn as a bold (dark) horizontal line at μ = μ' (if μ is Known) or at x (if μ
-- --
is not known). This UCL x and LCL x are plotted as dotted horizontal lines
at the computed values.

Control chart for Range (R-Chart) : R-chart is constructed for controlling

the variation in the dispersion (variability) of the product. The 1st three steps
--
in its construction are primarily the same as that of x chart, viz.,

1. Measurements
2. Sample size and frequency of sampling.

(191)
 --
3. Computation of R .

4. Computation of Control Limits : The 3-σ control limits for R-chart

are given by :

UCLR = n σ
10.1
LCLR = D 1 σ

if the process standard deviation is known. If σ is unknown, then these limits

are given by :
--
UCLR = D4 R
10.2
--
LCLR = D 3  R

where D1 , D2, D3 and D4 are constants depending on the sample size n and have
been computed and tabulated for different values of n from 2 to 25. These are
given in Table-X in the Appendix. Since range can never be negative, LCLR must

be > 0. In case it comes out to be negative, it is taken as a zero.

--
5. Construction of R-chart : As in case of x-chart, the sample or sub-
group number is taken along horizontal scale and the statistic (Range) is taken
along vertical scale. The sample points R 1, R 2, …., R n are then plotted as points

(dots) against the corresponding sample numbers.

--
The central line is taken as bold horizontal line at R and UCLR and LCLR are
plotted  as  dotted  horizontal  lines  at  the  computed  values  given  by  (10.1)
or  (10.2).
--
Example 10.1 : You are given the values of sample means ( x ) and the ranges

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(R) for ten samples of size 5 each. Draw mean and range chart and comment
on  the  state  of  control  of  the  process;

Sample No. 1 2 3 4 5 6 7 8 9 10

x          43    49    37    44    45    37    51    46    43    47    

R           5     6     5     7     7     4     8     6     4     6     

You may use the following control chart constants :

For    n    =  5,  A    =  0.58.    D    =  0  and  D    =  2.115.

2 3 4

Solution Mean Chart : From the above data, we get

--
-- --
x = Σ x = 44.2
-- Σ R =
R = 5.8

As given above, for n = 5 we have

A  =  0.58,    D    =  0  &    D    =  2.115

2 2 4

3σ  control  limit  for  x  chart  are  :

--
-- --
=    x    +  A    R
--
UCL x 2

=    442  +  0.58  ×  5.8    =    47.567

--
-- --
=    x    –  A    R
--
LCL x 2

=    442  –  0.58  ×  5.8    =    40.836

-- --
--
CL x =    x      =    44.2

The control chart for mean is shown by figure 10.2

(193)
 x Chart

SAMPLE NUMBER
Fig.  10.2

From the chart, we see that the sample points (sample means) corresponding
to 2nd, 3rd, 6th & 7th samples lie outside the control limits. Hence the process
is out of control. This implies that some assignable causes of variation are
operating which should be detected and corrected.

Range Chart (R-Chart). 3σ control limits for R-chart are given by :

UCL  =  D   --
 R  =  2.115  ×  5.8  =  12.267
R 4

--  =    0  ×  5.8  =  0
LCL  =  D    R
R 3

--
CLR  =  R  =  5.8

R-chart is given in Fig. 10.3 :

(194)
 R-Chart

Fig.  10.3

Since all the sample points (sample ranges) fall within the control limits, R-
chart  shows  that  process  is  in  statistical  control.

Although  R-chart  depicts  control,  the  process  cannot  be  regarded  to  be  in
statistical  control  since  x  chart  shows  lack  of  control.

Example  10.2  :  The  following  data  give  the  measurements  of  the  axle  of
bicycle  wheel  12  samples  were  taken  so  that  each  sample  contains  the
measurements of 4 axles. The measurements which were more than 5 inches
are given here. Obtain control limits for x and R charts and comment whether
the  process  is  under  control  or  not.

139 140 142 136 145 146 148 145 140 140 141 138

140 142 136 137 146 148 145 146 139 140 137 140

145 142 143 142 146 149 146 147 141 139 142 144

144 139 141 142 146 144 146 144 138 139 139 138

[For n = 4, A2 = 0.73, D 3= 0, D 4 =  2.28]

(195)
Solution :

Sample Sample values Total Sample

Sample

No. (0.0001  inch) Mean  (x) Range

(1) (2) (3) (4) = (3) ÷ 4 (R)  (5)

1. 139 140 145 144 568 142.00 6

2. 140 142 142 139 563 140.75 3
3. 142 136 143 141 562 140.50 7
4. 136 137 142 142 557 139.25 6
5. 145 146 146 146 583 145.75 1
6. 146 148 149 144 587 146.75 5
7. 148 145 146 146 585 146.25 3
8. 145 146 147 144 582 145.50 3
9. 140 139 141 138 558 139.50 3
10. 140 140 139 139 558 139.50 1
11. 141 137 142 139 559 139.75 5
12. 138 140 144 138 560 140.00 6

Total Σx  =  1705.50  Σ
ΣΣR =  49

From the above table we get :

--
--
1      Σ --x  = 1705.50
x    =   –— ———    =    142.125
12 12
--R    =  –—
1      Σ R  =      —–
49        =    4.08
12 12
We are given that for n = 4, A2 = 0.73, D 2 = 0 and D 4= 2.28
––
X Chart 3σ control limits are given by :
(196)
 --
UCL  x  =  x    +  A-- R  =  142.25  +  0.73  ×  4.08  =  145.10
--
2
-- --
--
LCL x  =  x    –  A   √ R  =  142.25  –  0.73  ×  4.08  =  139.15
2
-- --
--
CL x  =  x    =  142.125

Since the sample Point (means) corresponding to sample numbers 5, 6, 7 and

--
8 lie outside the control limits, the x chart indicates lack of control in process
average μ. This suggests the presence of some assignable causes of chaotic
variations which must be detected and corrected.

R-Chart : 3-μ control limits are given by :

--  =  2.28  ×  4.08  =  9.3024
UCL  =  D  R
R 4
--  =  0  ×  4.08  =  0
LCL  =  D  R
R 3
--
CLR  =  R  =  4.08
--
Since x-chart shows lack of control, the process cannot be regarded in statistical
control although R-chart exhibits statistical control.

Control  Charts  for  Attributes  :

-- --
As an alternative to x and R or x and s charts we have the control charts for
attributes which are used :

(i) When we deal with quality characteristics which cannot be measured

quantitatively. In such cases the inspection of units is accompanied by
classifying  them  as  acceptable  or  non  acceptable,  defective  or  non
defective.

(ii) When  we  deal  with  characteristics  which  are  actually  observed  as
attributes although they could be measured quantitatively, e.g., go and
not-go gauge test results.

(197)
Control  charts  for  attributes  are  :

(a) Control chart for fraction defective, i.e., p-chart.

(b) Control chart for number of defectives, i.e., np-chart or d-chart.
(c) Control  chart  for  number  of  defects  per  unit,  i.e.  c-chart.

Control  Chart  for  Fraction  Defective  or  p-Chart  :

Control chart for fraction defective is used when sample unit as a whole
is  classified  as  good  or  bad  i.e.  defective  or  non-defective.  We  define,

Total No. of defective units (d)

Fraction  defective  (p)      = ——————————————
Total No. of units (n)
The sampling distribution of the statistic ‘p’ is given by
E  (p)  =  P

and S.E. (p) = √ PQ

n
3 σ control limits for p-chart are given by :

E  (p) +  3  S.E.  (p)  =  P +  3   √ PQ

n
If p' is the given or known value of p, then

UCLp = p' + 3 √ P'Q'/n

LCLp = p' – 3 √ P'Q'/n

Construction of p-chart : As in the case of x and R charts we take the sample

number along the horizontal scale and the statistic ‘p’ along the vertical scale.
The sample fraction defectives p1 , p2 ..pk are plotted against the corresponding
sample numbers as points (dots), The central line is drawn as a dark horizontal
line at p and UCLp and LCLp are plotted as dotted horizontal lines at the computed
values given by (10.40).
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Example 10.3 : If the average fraction defective of a large sample of a product
is 0.1537, calculate the control limits. (Given that sub group size is 2,000).

Solution : Here we have a case of fixed sample size n = 2,000 for each sample.
Also the average fraction defective is given to be :
-- -- --
p  =  0.1537 q  =  1  –  p  =  0.8463

Hence the 3-σ control limits for p-chart are given by :

p +  3    /  p  q  /  n

=  0.1537 +  3
√ 0.15372,000
 ×  0.8463 =    0.1537 +  3 √ 0.13008/2,000

=  0.1537 +  3  √
√√ 0.000065  = 0.1537 +  3  ×  0.00806

=  0.1537 +  0.02418
∴ UCLp  =  0.1537  +  0.02418  =  0.17788
LCLp  =  0.1537  –  0.02418  =  0.12952
CLP    =  0.1537

Example 10.4 : The following figures give the number of defectives m 20

samples, each sample containing 2,000 items.

425, 430, 216, 341, 225, 322, 280, 306, 337, 305, 356, 402, 216, 264,
126,  409,  193,  326,  280,  389.

Calculate the values for central line and the control limits for p-chart (reaction
Defective Chart).

Draw the p-chart and comment if the process can be regarded in control or
not?

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Solution : Here we have fixed sample size n = 2,000 for each sample. If we
defined = Number of defectives in a sample of size n and p = sample fraction
defective,
then d    =    ———
p    =    — d
n 2,000
which are obtained in the following table

CALCULATIONS FOR p-CHART

S.No. d p = ———d S.No. d d

p = ———
2,000 2,000
1. 425 0.2125 11 356 0.1780
2. 430 0.2150 12 402 0.2010
3. 216 0.1080 13 216 0.1080
4. 341 0.1705 14 264 0.1220
5. 225 0.1125 15 126 0.0630
6. 322 0.1610 16 409 0.2045
7. 280 0.1400 17 193 0.0965
8. 306 0.1530 18 326 0.1630
9. 337 0.1685 19 280 0.1400
10. 305 0.1525 20 389 0.1945

Total 3,187 2,961

The  total  number  of  defectives  out  of  20  ×  2,000  =  40,000  items  in  20
samples is
Σd    =    425  +  430  +  216  +  …….  +  389

=  3187  +  2961  =  6148

Hence an estimate of process fraction defective p, provided by the average

sample fraction defective is given by :
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 -- Σd 6,148    =    0.1537
p    =    ——    =    —–—–
Σn 40,000
--
q  =  1  –  p    =    0.8463

3 σ  control  limits  for  p-chart  are

-- -- --
p  + √  p  q  /n
=  0.1537 +  3√   0.1537  ×  0.8463/2000
=  0.1537 +  3 √
   0.000065
=  0.15.37 +  0.0242
∴ UCLp  =  0.1537  +  0.0242  =  0.1779

LCLp  =  0.1537  –  0.0242  =  0.1295

CLp  =  P  =  0.1537

The control chart for fraction defective is given in figure 10.4.

CONTROL CHART FOR FRACTION DEFECTIVE (p-CHART)

SAMPLE NUMBER

Fig.  10.4

Since a number of sample points lie outside the control limits the process is
not in a state of statistical control. This indicates the presence of some assignable
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causes of variation which must be detected, identified and corrected.
Control  Chart  for  Number  of  Defectives  or  np-Chart  :

If  the  sample  size  is  constant  for  all  the  samples,  say,  n  then  the  sampling
distribution  of  the  statistic,

d = No. of defectives in the sample = np, …. is given by :

E (d) = nP
S.E.  (d)  =  √
√√ nPQ
Hence the 3 σ limits for the d-chart or np-chart are given by

E(d) +  3  S.E.  (d)  =  nP +  3  √  nPQ

If P' is the known or specified value of P then
–
UCL = nP' + 3 √ n  P'  Q'
– 10.5
LCL = np' – 3 √ n P' Q'
CL = np'
Example 10.5 : An inspection of 10 samples of size 400 each from 10 lots
revealed the following number of defective units :
17,  15,  14,  26,  9,  4,  19,  129,  15.

Calculate control limits for the number of defective units. Plot the control
limits and the observations and state whether the process is under control or not.

Solution : Here we have samples of fixed size n = 400. The total number of
defectives  in.  a  sample  of  10  ×  400  =  4,000  items  in  10  samples  is

Σd  =  17  +  15  +  14  +  26  +  9  +4  +  19  +  12  +  9  +  15  =  140

An estimate of the process fraction defective P is given by :

-- Σd 140    =    0  0.035
p    =    ——    =    —–—–
Σn 4,000
--
q  =  1  –  p    =    0.965

(202)
So  the  3-σ  control  limits  for  d-chart  or  np-chart  are
-- -- --
np   +  3 √ n  p  q
=  400  ×  0.035 +  3    √  400  ×  0.035  ×  0.965

=  14 +  3  ×    √  13.51

=  14 +  11.02679

Hence

UCLd  =  14  +  11.02679  =  25.02679

LCLd  =  14  –  11.02679  =  2.97321
--
CLd  =  n  p  =  14

The control chart for the number of defective units is obtained on plotting the
number of defectives against the corresponding sample number and by fig. 10.5.

CONTROL CHART FOR NO. OF DEFECTIVE UNITS

(np or d-CHART) – Fig. 10.5.

Control  Chart  for  Number  of  Defects  er  Unit  (C-Chart).

Since one point corresponding to 4th sample lies outside the control limits,
the  process  is  not  in  a  state  of  statistical  control.

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Every defective unit contains one or more of the defects. For instance, a defective
casting may further be examined for blow holes, cold shuts, rough surface,
weak structure, etc. The c-chart is used when we count the number of defects
per unit rather than classifying a unit as good or-bad, i.e., defective or non-
defective. Let us inspect k independent random samples, each of same size.
Sample size for c-chart may be a single unit like a radio, or a group of units
or it may be a unit of fixed time, length, area, etc. Let c 1, c 2,…., ck be the
number of defects observed in the 1st, 2nd, ..., kth, sample inspected respectively.

If we regard the statistic c distributed as a Poison variate with parameter A

then we know that.
—
E (c) = λ and S.E. (c) = √λ

Hence  the  3-σ  control  limits  for  the  c-chart  become  :

—
UCL  =  E  (c)  +  3  S.E.  (c)  =  1  λ  +  3  √λ
e
— 10.6
LCL c =  E  (c)  –  3  S.E.  (c)  =  λ  –  √λ
CLc = E (c) = λ

If λ if not known then we use its unbiased estimate c provided by the given
samples, i.e.,
^
λ    =    c    = Σ
-- c      =    c ————————
   —– 1
 +  c    +  ......  +  ck
2

k k
In such a case (λ-unknown), the control limits for c-chart are given by :
-- –
 +  3    √ c
UCLc =    c    
-- – 10.7
LCL
c
 +  3  √ c
=    c    
--
c CL =    c    

Since c, the number of defects per unit cannot be negative, if LCL c computed
from above formula comes out to be negative, then it is taken as zero.

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The sample points C1 , C2 ……., ck are plotted as points (dots) by taking the
sample statistic c along the vertical scale and the sample number along the
horizontal scale. The central line (CL) is drawn as bold horizontal line at λ
or c and UCL c and LCL c are plotted as dotted lines at the computed values given
by  (10.6)  or  (10.7).

Example -10.6 : During an examination of equal length of cloth, the following

are the number of defects observed :

2,  3,  4,  0,  5,  6,  7,  4,  3,  2

Draw  a  control  chart  for  the  number  of  defects  and  comment  whether  the
process  is  under  control  or  not  ?

Solution : Let the number of defects per unit (equal length of cloth) be denoted
by c. Then the average number of defects in the 10 sample units is given by :
Σc 2  +  3  +  4  +  ........  +  2
C = —– = ——————————
K 10
36        =    3.6
=        —–
10
The 3-σ control limits for c-chart are given by :
-- –
UCL
c
 +  3  × √-c
=    c    
= –
3.6  +  3  × √ 3.6
= 3.6  +  3  × 1.8974

= 3.6  +  5.6922
= 9.2922
-- –
LCLc  –  3  × √ -c
=    c    
= 3.6  –  5.6922
= –  2.0922  =  0.

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since the number of defects per unit cannot be negative.
--
CLC    =    c    =    3.6

The  c-chart  i.e.,  the  control  chart  for  the  number  of  defects  is  obtained  on
plotting c values against the corresponding sample number, together with the
control limits and is given by figure 10.6.

c-CHART

SAMPLE NUMBER (FIG. 10.6)

Since  all  the  sample  points  are  within  the  control  limits,  the  process  is  in
statistical  control.

Acceptance Sampling :

When materials are purchased in a large quantity or articles are produced on

a large scale, there may be few defective items in each lot of materials, parts,
components etc. purchased or the finished products manufactured by complete
inspection  of  the  whole  lot  i.e.  by  100%  inspection  acceptance  and  use  of

(206)
production of defective items can be avoided. But because of the following
reasons,  100%  inspection  (piece  to  piece  inspection)  is  not  done  :

1. It proves to be uneconomical as compared to the cost of inspection with

the value and importance of the product.

2. 100%  inspection  is  a  time-consuming  procedure  and  requires  more

labour.

3. 100% inspection makes the inspectors careless. To satisfy the boss as

well as themselves, they generally throw out few items now and then
from the materials and products received for inspection. They consider
inspection as throwing out or rejecting some times now and then. Their
carelessness may result in the rejection of a good lot or acceptance of
a bad lot. Under such circumstances 100% inspection does not guarantee
that there will be no defective items in materials, components, parts and
products, inspected. Hence, such inspection becomes useless.

Therefore, to assure better quality on one hand and to come out of the difficulties
as  mentioned  above,  acceptance  sampling  method  i.e.  method  sampling
inspection is used. When the decision regarding acceptance or rejection of an
entire lot of products or materials or parts or components is taken on the basis
of number of defectives. In a sample, it is called acceptance sampling. Here,
decision  is  taken  without  going  through  100%  inspection  of  the  entire  lot.
Acceptance sampling reduces the work of inspection and the quality standards.
The maximum limit of the number of defectives in a sample, to consider it
acceptable, is determined first, and on the basis of this limit, decision regarding
acceptance or rejection is taken. If the number of defects in a sample is less
than the prescribed number, the lot is accepted and if the number of defects
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 is more than the prescribed number, the lot is rejected. Acceptance sampling
is used to determine whether (i) to accept or reject a particular lot of materials
etc.  purchased  or  (ii)  to  pass  or  not  to  pass  a  particular  batch  of  finished
products for despatch to the customers or (iii) to pass or not to pass a particular
lot  of  materials  in  process.

Acceptance  sampling  is  mostly  attribute  inspection  rather  than  variable

inspection.  And  even  more  than  in  the  case  of  operation  control  charts,
acceptance sampling is a matter of calculated risks, because it deals with large
quantities of already finished products. There is always a slight chance that bad
lots will be passed or that good lots will be rejected. Always, when there are
large quantities of products, there are going to be atleast a few defective pieces
in every lot. Thus acceptance sampling does not eliminate the risks of getting
the good lots rejected and bad lots accepted or passed. Both buyer and seller
understand that there will be some defective products and contracts are drawn
accordingly. In fact, the number of expected defective products will be reflected
in the price. If the buyer wants the products he buys to have a very low percentage
of defective, he pays more than if he is less demanding.

With acceptance sampling unlike with control charts, it is not necessary to

make our own tables of sample sizes and rejection numbers of our inspectors.
Statisticians have whole sets of them, all figured out and published in booklets.
We can, however, figure out our own plan, if those published do not suit our
needs. Statistics books explain how to do this.

Types of acceptance sampling :

Acceptance sampling is of two types :

1. Attribute acceptance sampling : Here decision regarding acceptance

or rejection is based on number of defectives found in a sample. A sample is

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 taken from a lot and good items and defective items are separated. Then the
number of defective items is compared with the allowable limit stated in a
sampling plan. If the number of defective items is less than the allowable limit,
the lot is accepted, otherwise rejected. This type of sampling is used widely,
because  of  its  simplicity.

2. Variable acceptance sampling : Here decision regarding acceptance

or rejection is based on ‘average’ (mean) and ‘spread’ of a number of individual
measurements specifying the quality characteristics of a sample. Here a sample
is taken, quality characteristics of each unit are measured, and average is worked
out. The average value worked out is compared with the allowable value stated
in a sampling plan, to decide whether to accept or reject a lot.

Types of sampling plan :

Sampling plan may be of three types. It may be (i) a single sampling plan or
(ii) a double sampling plan or (iii) a multiple (continuous) sampling plan.

(i) Single sampling plan : In such a type of plan, decision to accept or

reject  a  lot  is  taken  on  the  basis  of  the  results  of  the  first  sample.  Here,
generally a large sample is used. When the lots are extremely good or bad or
contain high proportion of good or bad items, decision can be taken on the
basis of even a small sample. A large sample unnecessarily increases the cost
of inspection in such a case.

Each of the sample items (n) are either acceptable or defective. Such a sampling
plan is know as sampling by attributes.

(ii) Double sampling plan : Sometimes it becomes difficult to decide, on

the basis of first sample, whether a lot is good or bad. This happens in case

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of  borderline  cases.  Number  of  defectives  may  be  very  close  to  the  upper
control  limit.  Under  such  circumstances,  it  becomes  necessary  to  inspect
another sample. A second sample, therefore, is drawn, inspected, added to the
first sample and then on the basis of the combined result, decision regarding
acceptance or rejection of the lot is taken. This is called double sampling plan,
because here two samples are taken to arrive at the decision. The following
procedure is followed under this plan :

1. Take first sample. Find out the number of defectives in that sample.
Compare the number with two acceptance numbers C1 and C2.

2. If the number of defectives is less than C1, accept the lot and if it is
more  than  C2,  reject  the  lot.

3. If the number of defectives is between C1 and C2, take a second sample.

Find out the number of defectives in the combined sample. Compare
the number with two acceptance numbers C1 and C2.

4. If  the  number  of  defectives  is  less  than  C2,  accept  the  lot  and  if  it
exceeds  C2,  reject  the  lot.

Multiple  sampling  plan  :

Under this plan, several samples are taken until a decision to accept or reject
a lot is reached. It is known as sequential sampling plan also. It should be noted
that if the first new items are found defective, the lot could be rejected without
further inspection.

Whichever may be the sampling plan, selection of a sample is made at random,

so that all the items in a lot have an equal chance of selection in a sample.
Acceptance  sampling  plan  specifies  the  sample  size  (number  of  items  in  a

(210)
 sample)  for  a  specific  lot  size  and  the  number  of  allowable  defects  in  the
sample, on the basis of which decision regarding acceptance or rejection of
the  entire  batch  or  lot  is  made.

Operating  Characteristics  Curves  :

Every acceptance sampling plan has an ‘operating characteristics’ (OC) curve

that shows how it works.

Suppose that we first set up a plan and then look at its OC curve. We’ll start
by deciding the producer’s risk. (Sometimes called the ∞ or alpha risk). This
is the risk that the producer takes that a very good lot might, by chance, be
rejected. It is called the acceptable quality level (AQL) and is, generally, set
at 5 per cent. This means that quite good lot will pass 95 per cent of the time.

Next we will set the consumer’s risk, or the lot tolerance per cent defective
(LTPD). (This is sometimes called the lot tolerance fraction defective LTFD.
It is also sometimes called the β or beta risk). The consumer’s risk is generally
set at 10 per cent, which means that the consumer wants a plan which will reject
lots with the maximum proportion of defectives (the LTPD) 90 times out of
every  100  such  lots.

The plan that will accomplish the objectives we want is an instruction to the
inspector guiding him how many to include in his sample and also the maximum
number of defectives that will let the lot pass 2. If the lot is 10,000 or more
than he should inspect a sample of 400 and reject all lots whose sample contains
eight to more rejects. With seven or fewer defectives he accepts the lot. But
if the lot is only 1,000, we get the same quality assurance by having inspect
a sample of only 275 and accepting the lot if the inspector finds no more than

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five defects. If the whole lot is 200, he should inspect 125 and accept if he
finds  two  or  fewer  rejects.  Our  plan’,  therefore,  for  each  size  lot,  tells  the
inspector how big a sample to take and how good it has to be.

Size  of  required  acceptable

Universe Sample Defectives

∞ 400 7

10,000 400 7

1000 275 5

200 125 2

Fig. 10.7 is the particular plan’s operating characteristics curve. On this chart,
the horizontal line at the bottom is an’. If line. ‘If a lot submitted has 1, 2, 3,
4 etc., per cent defectives, then we can read up to the curve and across to the
left to see what the chances are that we will accept such a lot. Lots which
actually contain 1 per cent defectives will pass about 95 per cent of the time.

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Lots with 2 per cent defectives will pass 40 per cent of the time. Lots containing
3 per cent defectives will get by only 10 per cent of the time and poorer lots
have very little chance of getting by.

Every acceptance inspection plan has its own operating characteristic curve the
shape of the line depends on the quality we want and the extent to which we
want to be certain that we will get this quality. The slope of the curve depends
upon the size of the sample and on its proportion of the parent lot. For any
given size lot, the larger the sample, the steeper the curve.

Degrees  of  Defects  in  Acceptance  Sampling

Many products can have major or minor defects or both at the same time. If
so, we might like our receiving inspectors to be using two or more inspection
plans at the same time and on the same sample. We might, for instance, allow
no defects at all in the sample for critical or major defects. The curvature of
a spring for an automobile door lathe might be critical. If it curves too much
and puts on too much pressure, it might break and let the car door swing open.
So if one finds even one defective in the sample one would reject the lot.

Quality  Control  Circles  –  Not  Productivity  Circles

QC circles are an important contributor to Japan’s success in improving product

quality and in achieving technological innovation. Established two decades ago,
when foremen and workers were first taught quality control concepts, today
more than 1,00,000 circles are registered at QC circle headquarters in JUSE.

These circles can have a significant impact on a firm - there are 1,800 at Toyo
Kogyo, involving half of the total 27,000 workers and can be found in almost
every department from personnel to sales.

(213)
 QC  circles  enable  Japanese  companies  to  harness  the  creative  talent  and
intellectual energy of all their employees in order to compete more effectively.
At the same time, in a society that emphasizes consensus, circles give individuals
with ideas an institutionalized way to change their working environment without
rocking the boat. Comments JUSE’s Noguchi, “QC circles are based on the
idea that everyone would like to use his brain in addition to his labour”. “Adds
Mazda’s Watanabe, “People appreciate growth through work.”

Basically, a QC is a small group of employees – the advantage number of nine

who volunteer to meet regularly in order to undertake work related projects
designed to advance the company, improve working conditions and spur mutual
self-development, by using QC concepts. Originally circles formed around
foremen. Now circles coalesce from groups of co-workers or even individuals
who share recreational interests. Many companies encourage circle leadership
to rotate within the group.

Questions  :

1. Explain the importance of statistical quality control in industry.

2. List at least five places in a production process where inspection should
be considered.
3. What is inspection? What are the major objectives or the functions of
inspection?
4. In quality control, what is meant by a process being in control?
5. Define quality control and tell how it differs from inspection?
6. What do you understand by Acceptance Sampling?

7. What is a control chart ? Describe how a control chart is constructed

and interpreted?

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8. Describe the method of drawing X and R charts. State the formulae you
would use in both the cases.
9. The following are the figures for the number of defectives in 22 lots-
each containing 2000 number bells.
425, 430, 216, 341, 225, 322, 280, 306, 337, 305, 356, 402, 206, 264,
126,  409,  193,  326,  280,  389,  457,  420.

Draw the control chart for fraction defectives and comment on the state
of  control  in  the  process.

10. Thirty sample of 5 items each were taken from the output of a machine
and critical dimension measured. The mean of the 30 samples was 0.655
inch and their average range was 0.0036 inch. Compute the upper and
the lower control limits for the X and R-charts. You may use the following
factors  for  finding  the  control  limits  :

n             A             
1  D
3 D4 A2
5 1.596 0 2.115 0.577
11. Given below are the values of sample means and ranges and 10 samples
of  size  each.

Sample No. : 1    2    3    4    5    6    7    8    9    10    

–
X :     43   49   37   44   45   37   51   46   43   47   
R           :    45    6    5    7    7    4    8    6    4    6    
Draw the mean and range charts and comment on the state of control
of  the  process.  (Given  A  2 =  0.58,  D  3 =  0,  D  4  =  2.115  for  n  =  5)

12. The following table gives the number of defects observed in 6 woolen
carpets  manufactured  with  great  care  and  regarded  as  satisfactory.
Construct  the  control  chart  for  the  number  of  defects.

Carpet No. : 1      2      3      4      5      6      

No.  of  defects   :   3      5      6      4      1      5      
(215)
 APPENDIX-X
QUALITY CONTROL CHART
X-chart d-chart                                                        R-chart

 Sample  size  Factors  for  Control-limits Factors  for Factors  control  limits Factors  for Factors  control  limits
central  line central  line

 n         A           A         
1  A 2 c2 B1 B2 B3 B4 d2 D1 D2 D3 D4
2 2.121 3.760 1.880 0.5642 2 1.843 0 3.267 1.128 0 3.686 0 3.267
3 1.732 2.394 1.023 0.7236 0 1.858 0 2.568 1.593 0 4.358 0 2.575
4 1.500 1.880 0.729 0.7979 0 1.808 0 2.266 2.059 0 4.698 0 2.282
5 1.342 1.596 0.577 0.8407 0 1.756 0 2.089 2.328 0 4.981 0 2.15
6 1.225 1.410 0.483 0.8686 6.026 1.711 0.030 1.970 2.534 0 5.076 0 2.004
7 1.134 1.277 0.419 0.8882 0.105 1.672 0.118 1.882 2.704 0.205 5.203 0.078 1.924
8 1.061 1.175 0.373 0.9027 0.167 1.638 0.185 1.815 2.847 0.387 5.307 0.136 1.864
9 1.000 1.094 0.337 0.9139 0.219 1.609 0.236 1.761 2.970 0.546 5.594 0.184 1.816
0.949 1.028 0.308 9.227 0.262 1.584 0.284 1.716 3.078 0.687 5.869 0.223 1.777
10

(216)
11 0.905 0.973 0.285 0.9800 0.299 1.561 0.321 1.679 3.173 0.812 5.435 0.256 1.744
12 0.866 0.925 0.266 0.9359 0.331 1.541 0.354 1.648 3.258 0.924 5.592 0.284 1.716
13 0.832 0.884 0.249 0.9410 0.359 1.523 0.382 1.618 3.336 1.026 5.646 0.308 1.622
14 0.802 0.848 0.235 0.9453 0.384 1.507 0.400 1.594 3.407 1.121 5.693 0.329 1.671
0.775 0.816 0.223 0.9490 0.406 1.492 0.428 1.572 3.472 1.207 5.737 0.348 1.652
15
16 0.750 0.788 0.212 0.9523 0.427 1.478 0.448 1.552 3.532 1.285 5.779 0.364 1.636
17 0.728 0.762 0.203 0.9551 0.445 1.465 0.466 1.534 3.588 1.359 5.817 0.379 1.621
18 0.707 0.738 0.194 0.9576 0.461 1.454 0.482 1.518 3.640 1.420 5.854 0.392 1.608
19 0.688 0.717 0.184 0.9599 0.477 1.443 0.497 1.503 3.689 1.490 5.888 0.404 1.596
0.671 0.697 0.110 0.9619 0.491 1.433 0:510 1.4900 3.735 1.544 5.922 0.418 1.586
20
21 0.655 0.679 0.173 0.9638 0.504 1.424 0.523 1.477 3.788 1.606 5.950 0.425 1.575
22 0.640 0.662 0.167 0.9655 0.510 1.415 0.534 1.466 3.819 1.559 5.979 9.434 1.566
23 0.626 9.647 0.162 0.9670 0.527 1.407 0.545 1.455 3.858 1.710 5.006 0.443 1.557
24 0.612 0.632 0.157 0.9684 0.538 1.339 0.555 1.445 3.859 1.759 6.031 0.452 1.548
0.600 0.619 0.153 0.9696 0.548 1.392 0.565 1.435 3.931 1.804 6.058 0.059 1.541
25
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Bachelor  of  Business  Administration
BBA  -  303
PRODUCTION  MANAGEMENT
Course Design and Preparation Team

Dr.  B.  S.  Bodla Dr. M.  C.  Garg

Reader Lecturer
Deptt. of Business Management Deptt. of Business Management
G. J. University, Hisar-125001 G. J. University, Hisar-125001

Prof. B. K. Punia Dr. K. P. Singh

Reader Lecturer
Deptt. of Business Management Deptt. of Business Management
G. J. University, Hisar-125001 G. J. University, Hisar-125001

Dr. Atul Dhingra Dr. P. K. Gupta

Reader Lecturer
Deptt. of Management Deptt. of Business Management
CCS HAU, Hisar G. J. University, Hisar-125001

Directorate  of  Distance  Education

Guru  Jambheshwar  University
HISAR-125001