Psychology and sociology of work:

Mercedes-Benz case
Presented by Abderrahmane nafia
Plan
• Overview of the company
• Leadership philosophy
• Leadership style
• Management style
• Decision making
• Different personality
• Job satisfaction
Overview of the company
• is a German manufacturer of cars (premium, sports and luxury
models), trucks, coaches and buses
• founded in 1926
• by : Daimler, Benz
• 24 on 500 global
Leadership philosophy
• Mercedes benz, looking for the futur they put a new process which
based on 5 point
• Agility
• Empowerment
• Driven to win
• Learning
• Co creation
Leadership style
• In mercedes we can find three type of leadership
1. Democratic leadership : allows team members to pitch in when
making decision, before leader makes the final call, each team
member provides their input and has equal say in different issue
2. Transformational leadership: always aiming to improve on the status
by inspiring and motivating their team.
3. Coaching-style leadership:  this leader may create a team where
each employee has a specific skill or expertise in something
different, building a highly skilled
Management type
• In mercedes managers are seen as supportive
• Also is based on appreciation, respect
• Mangers in mercedes try to creat work – life balance, by doing flexible
time
• They promote diversity
• motivate and encourage
• develop their skills and qualifications, understanding customer and
oriented them
Mercedes in decision making
• They structure The decision-making processes in a manner that
ensures transparency for employees, and enable them to participate
in decision-making processes. They work together as partners,
respect their interests, and get them actively involved in the company.
Different personality
Personality Definition
The Driver the Driver is defined by their decisiveness, focus and
willingness to try new things
The challenger The person who try new thing and don’t afraid to take
risks
The integrator seek to build relationships within the workforce and
boost morale 
The peacekeeper Good skills at listening and support
The extravert
Introvert
How they manage personality
• Mercedes help manager by training and coaching to understand
different personality
• managers adapt their treatment towards multiple type of worker
personalities
• Managers Make sure that they approaching different personalities
with different ways
• Adapt work volume to personality style
• Creating some discussion between different personality style
Job satisfaction

Source : INDEED
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