Total Quality

Management
Viacheslav Semydil
Zarządzanie i Inżynieria Pro
dukcji

(TQM) of Studia niestacjonarne,
II st. 1 rok 2021/2022

Toyota
 Contents:
• Total Quality Management (TQM)
• Total Quality Management (TQM) of
Toyota
• Improve the process
• Prevent contamination
• Priorities efforts
• Developing cause-relationships
• Quality Measurement
• Customer Satisfaction
 Total Quality
Management

Originated in the 1950s. TQM

means that the organisation’s
culture is defined by and supports
the constant attainment of
customer satisfaction through an
integrated system of tools,
techniques, and training. 
 In the late 1960s
Toyota completely changed the 
Total Quality way it operated its plants. They
Management called their new methods "Total
(TQM) of Productive Maintenance" or
TPM. 
Toyota
 Improve the process

1. They stopped moving

workers around
2. Assigned workers to have
responsibility over
individual machines
3.  Workers were required to
keep special notebooks
documenting their machine.
(workers started taking
apart their machines to
learn about them and
document their findings)
 1. Toyota created sweeping and
cleaning regimens
Prevent 2. Started taking apart their
machines to clean them
contamination 3. Designed special guards and
covers to keep dirt and chips out
of machines
Priorities efforts

The last step in the

equation was systematic
preventative
maintenance. Part of
their documentation
efforts was to carefully
study any irregularity in
machine operation. 
Developing cause-
relationships

In order for them to

perform brilliantly, there
are two conditions.  First,
everyone has to agree on
what they want, and
second everyone has to
agree on cause and effect.
 The management has come out with its own
Quality checklist for individual departments to
Measurement measure its quality. 
 Customer All the integrated system of tools, techniques, training 
and continuous improvement off organizational proces
Satisfaction ses being used in Toyota is to reach a common goal 
  which is to satisfies its’ customers.  
 The managerial trends of TQM definitely
show positive results in Toyota. TQM were
implemented, and Toyota have improved
their process, prevent defection, priorities

Conclusion efforts, helping teams make better

decisions, and most importantly improve
their customer satisfaction to be the most
profitable car manufacturer in the world
today. TQM is applied to ensure the
continuous improvement in quality of their
products and also customer service in the
company. This also would create a
systematic and control working environment
to ensure smooth operations and to create a
better working environment.
 • https://www.uniassignment.com/essay-samples/busines
s/total-quality-management-of-toyota-business-essay.ph
p

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