Online English Intermediate Class 1

Week 6

Prepared by Tr Thiri Lwin

Everyday situations

 Have you ever ordered things?

 Have you ever made a phone call in English?

 Have you ever travelled by flight?

Match the phrases with respective picture.

 Make an appointment
 Lost a filling
 Latte and muffin
 Sparkling or still
 Work with your partner.
Where could you hear the following lines of conversation? Who is talking to who ?

1.On the phone or possibly at the dentist , a patient to (receptionist)

1. I need to make an appointment. It’s quite urgent. I’ve lost a filling.

2. A medium latte and muffin, please. 2.In a coffee shop, café, a customer giving the order for coffee and cake / seller

3.In an office/ from a mobile, an employee calling a college/secretary to say that he will be late for the
3. I can’t make the meeting. I’m stuck in traffic.
meeting

4. Can you put in your PIN number and press “Enter” ? 4. In a shop/ a shop assistant asking a customer to put Pin number for payment ( to complete a
transaction)

5. “Sparkling or Still” ? And do you want ice and lemon in it? 5. In a bar/restaurant/on a flight- a bar worker, waiter/ flight attendant asking a customer/
passenger what sort of water they want to drink

6. I don’t think you’ve met Greg. He’s joining us from our New York office. 6.In an office, an office worker introducing a colleague about a new
member of staff.

7. How many bags are you checking in? 7. At the check-in desk of an airport, the check-in assistant talking to a passenger about their luggage .

8. The lift’s on your right. Would you like someone to help you with your luggage? 8. In a hotel, the receptionist telling a guest how to get to
their room.

9. Please hold . Your call is important to us. All our operators are busy at the moment, but one of them will be with you shortly (music) ……
9. On the phone, a recorded message to a customer who is held in a queue.
10. There are still tickets for the 5.45 performance but the 8.45 performance is sold out, I am afraid.

10. In a theatre/ cinema , an assistant talking to a customer about the availability of tickets.
Match a line with a suitable reply.
1. I need to make an appointment. It’s quite urgent. I’ve lost a filling. a) Just the one .

2. A medium latte and muffin, please.

b) Never mind . We'll start without you and brief you later.
3. I can’t make the meeting. I’m stuck in traffic.

c) Hello . Good to meet you . I've heard a lot about you .

4. Can you put in your PIN number and press “Enter” ?

5. “Sparkling or Still” ? And do you want ice and lemon in it? d) No , thank you . I'll manage .

6. I don’t think you’ve met Greg. He’s joining us from our New York office.
e) That's fine . We'll have two , please , one adult , one child .
7. How many bags are you checking in?

f) Have here or take away ?

8. The lift’s on your right. Would you like someone to help you with your
luggage?

g) Oh no ! I can't remember my number for this card . Oh what is it ?

9. Please hold . Your call is important to us. All our operators are busy at the
moment, but one of them will be with you shortly (music) ……
h) If I have to listen to that again , I'll go mad !
10. There are still tickets for the 5.45 performance but the 8.45 performance
is sold out, I am afraid.
i) Sparkling , please . Ice but no lemon .

j) We have a cancellation this afternoon . 2.45 if that's OK ?

Listen and pay attention to stress and intonation. Practice with your partner.
Work with a partner and act out a conversation.
Then listen and compare.