Communication Skills

(RESEARCH)
It is not informing people, its about involving
people
How to hypnotize , influence and convince
someone
Scarcity
Kya humara pass kuch esa hai jise hum logo ko kisi cheez ki limitations
ka abav kara sake, apni sale ki scripts me , apne relations me

Jab tak koi cheez acces me hoti hai log uski care ni karte

Our Mind is designed like this whatever we don’t have, it makes them
greater.
Trust Based on Commonality or Similarity,
liking
• High trust, low tension
• Low trust, high tension

• Log jinko pasand karte hai unhe na nhi keh pate

• Find a way to make a commomnality

(Reciprocation, Gifts and Compliments)
• Iski financial value utni ni hai , but emotional value bhaut hai
(admi life time apko yaad rakhta hai)

• Logo ko bade gifts ya compliment nhi chahiye unhe frequent or

consistent ye chahiye

• Ashu ki bhaiye ne kha the ki ye humare lie ek baar bengan ka bharta

laya tha, unko ye baat 6 mahine baad bi yaad thi
Unone kha tha ki jo acha kaam karte hai hum unhe kabi bhulte nhi hai
Reason behind the reason
• Kisi ko kaam maat batao uska karan batao
• Ek bar agar apne kisi ka why clear kardia na to admi apni jaan laga dega use
karne me

• Yaad rahe karan ke piche ka bi karaan jitnaa karaan important hoga

utna jyada wo convince hoga

Ashu jab bi humse khi ghumne jane ke lie kehta hai

(humesha ek baat kehta hai abe chalo be ye clg khtm hojaega fir khi ni ja paoge)
Peer Story, Social Proof and Power of
Authority
• Give the Examples of power authority

• Tell them what their age group or society people are doing (tell them
with a story excitedly (ae tere ko maloom bajoo wale gupta ji ne kya
kia) ek baar story registed kar gayi admi apni aap act karega)

• Social proof dikha believe karne me asani hogi

3 Steps to Impress Anyone

•Become a connector- detector

•RAPP analysis – NICE analysis
•Building a life time impression
Become a Connector,
Detector
• Business hota hai logical, log hote hai emotional
• Connector – NICE (need, interest, concern, expectation) Before Dealing,
Make a Strong Feeling
• Don’t try to be interesting, be interested

• Connector Repeat the CONNECTOR

(people feel you understand them)

Most powerful tool Parroting(repeating same words)-

Paraphrasing(repeating same thing in different stories)
COMMUNICATION COMM-YOU-NICATION

CONVINCE CONNECT

---CONNECTOR>>>>>>Detect ---

---CONNECTOR>>>>>>REPEAT---
Don’t be Sympathetic, Be EMPATHETIC
• Sympathy – sahanubhuti (me apke sath khada hu )
• Empathy – paranubhuti (vahi mehsus karna jo wo karra hai )
 Ye muje unki life me jyada connect karne me
RAPP analysis madad karega

W Recreation
Problem Profession Aspiration
What makes
Drill down into What is Them
his profession? their Excited?
Find his life aspiration
problems?
Goals in life
 Auto Biographical LIStening
• Tera 4gb ram phn mera 6 gb ram wala
• Tune ye jeans lia mene ghandi nagar se lia
• Apni puran katha sunana
Building a Life Time Experience
• Life time Experience logic or data se nhi
• Emotion se ata hai

• Ye muje life time relation rakhne me madad karega

• Repeat
• Interested questioning
• Not assuming
• A Extra Ordinary Communication Skills person never
involve in argument with any person, he will
immediately turn it into discussion
• Observation = Unbiased looking
• Pause, Smile
• Open ended questions vs. Closed ended question
• Honesty
• Correct intentions
• Extra Ordinary Communication is about to understanding the
other People
• My Communication skill is totally Equal to level of how much
I understand the other people behaviour
• With Good Heart