AIRPORT HANDLING

ARRANGEMENTS
MAEM 603
Airport handling It includes ● Reservation Counter
● Check-in Counter
several
arrangements operation of
● Baggage Makeup Area (BMA)
● Boarding Gates
which are: ● Region of Aircraft Movement
and Parking (RAMP)
● Arrival
● Cargo
 Function and
Reservation Is where a
Responsibilities:
passenger can
Counters purchase his/her
● Reservation
● Cancellation
ticket for travel. ● Rebooking
● Special Service Request
Bookings
● Meal Request
● Changing Sector
● Help Desk
● Refunds
 Function and Responsibilities:
Check-in Is the area
where a ● Checks passenger tickets.
Counters passenger
● Checks passenger
identification.
● Provide assistance to
drops-off
passengers.
his/her ● Weigh passenger baggage.
● Collects excess baggage
baggage and charges.
get their ● Issues boarding pass and
baggage tags.
boarding
passes.
 Function and Responsibilities:
Baggage Make is the adjacent
place of the ● Organize baggage trolleys as
up Area terminal
per flights load.
● Segregate baggage per flight
building destination.
● Checks the type of baggage
where the ● Reconcile baggage and load in
trolleys.
check-in ● Dispatch baggage to assigned
baggages are aircraft for loading.
● Advices RAMP agents of
segregated as trolley count, baggage count
per flight and baggage weight.

details.
 Function and Responsibilities:
Boarding is the area
where ● Check passenger carry-on baggage
Gates passengers
tags.
● Check SSR passenger details prior
move to to boarding.
● Announce passenger boarding
board the arrangements.
● Collect passenger boarding
aircraft. passes.
● Assist elderly passengers, First
time travelers, Passengers with
infants and Unaccompanied
Minors.
● Inform RAMP Agents of missing
passengers.
● Endorse passenger manifest to
RAMP agents.
Region of is the area Function:

Aircraft of the ● Accommodates aircraft

airport parking.
Movement and ● Accommodates aircraft
where
Parking aircraft are
refueling.
● Loading or unloading
parked, passengers.
unloaded or ● Loading or unloading cargo.

loaded, ● An area for maintenance.

refueled,
boarded, or
maintained
Arrival is the portion Function and Responsibilities:

of an airport ● Display ETA on flight

information display.
and where ● Check flight information
passengers and assigned parking bay.
● Accommodate special
disembark. handling passengers –
VIP/CIP/WCHR/UM.
● Ensure wheelchair and
loaders are available for
arrival.
● Check on delivery of
priority baggage.
● Accommodate passenger
baggage pick-up.
Cargo Is the part of Function and
Responsibilities:
an airport that
● Carry important shipments
handles air
● Facilitates the supply
freight, such as chain of, foodstuff, mail,
air mail, automotive parts,
package electronics, many others.
● Ensure global supply
parcel, etc.
chain in a steady phase.