A Presentation on Counseling in

an Education Environment

A Presentation by

Anamitra Roy
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 Welcome to the World of
Counseling
Do you love to help and guide people?
Do you feel meeting people can be interesting?
Are you good at convincing others?
If yes, then you can be an excellent counselor!
Follow this step by step guide to be a master rain maker for
enrolments!!!

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 Your Takeaways from this
Presentation

Techniques of
Knowledge turning
Idea on
about perfectly telephone
developing
presenting enquiries to
strategic
yourself at the walk-ins and
conversation
counseling desk walk-ins to
enrolments

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 Role of a Counselor

Guiding Closing
the the
Front Providing
prospective process
ending the relevant
student to by
institute information
choose a making
course enrolment

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 Key Responsibilities

Meeting prospective students and their parents.

Providing prompt and accurate information
Guiding in terms of choosing a career course.
Maintaining the records and files regarding counseling.
Filing and maintaining all marketing materials.
Attending marketing initiatives like seminars and events.

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Develop the Beneficial Traits of a
Counselor
Smart appearance.
Good listening skill.
Intelligence in choosing right words.
Positive attitude.
Patience.
Empathy & understanding.
Nonjudgmental approach.
Analyzing ability.

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 Create an Effective ‘First’ Impression

Present yourself as a pleasing personality.

Dress up smartly and professionally.
Choose sober and decent outfits.
Pay extra attention on your grooming.
Be careful about your body language comprising gesture,
posture and facial expressions.

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 Tips on Non Verbal
Communication
Sit straight and make direct eye contact with the enquirer.
Make as little hand movements as possible.
Look energetic.
keep a smile on your face.
Never frown or express irritation or disgust in your facial lines
and looks.

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How to Win a Prospective Student?
Be extremely polite but professional
Speak in a friendly tone to make him feel comfortable
Prove yourself to be trustworthy
Express helping and guiding attitude
Never try to impose your opinion
Motivate by telling about:
Industry relevant courses
 extraordinary placement record
 Life time placement opportunity
Support in entrepreneurial skill development

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Keep the following information at your
finger tips

Organizational Overview
Board of Studies
Courses offered
Job prospects of the courses
Placement records and activities
Affiliations and Accreditations
Details about the Departments and Centres
Course Fees and Payment Structures
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 Marketing Tools

 Brochure of the institute/ school/ college/ university.

 Department wise/Course wise Leaflets.
 Details about the profile of the management.
 Names of eminent personalities involved with the organization
 Placement File
 Details of corporate tie-ups.

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 Tips for face to face counseling

Be cordial and speak to motivate

Be at par with the enquirer and speak in a friendly way so that it
makes the person feel more comfortable and connected to you.
Analyze the prospective student’s financial and academic
background, abilities and aspirations to plan your conversation style.
Always provide prompt and accurate information.

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Additional tips for face to face counseling
How to connect through effective body language

Don’t fold your arms across your chest. That sends the message “I don’t
want to get close.”
Maintain steady but soft eye contact. If you avert your gaze, it says you’re
insecure; but staring for too long is intimidating. Eye contact should convey
your confidence that also needs to be comfortable for the enquirer.
Invite the enquirer into your thought process. Share your ideas and
welcome their comments . Don’t just brush them off.
Don’t make distracting movements like making unnecessary hand
movements which usually turn the other person off.
Speak slowly and clearly in an interesting way and tone which breaks the
monotony.
Convey emotions through facial expressions that makes you seem much
more genuine.
Match your pace with the enquirer’s pace. If the person is slow and
hesitant then allow yourself to be slowed down. Similarly if they are quick
and lively then present yourself likewise. 13
Tips for Telephonic Counseling
The greeting is the key, it sets the tone and style of the whole
interaction.
Smile as you pick up the phone.
Be courteous and seek permission before you start your
conversation.
Speak clearly, slowly and in a cheerful, professional voice.
Be respectful, enthusiastic, natural and attentive while
conversing.
Use your normal tone while answering a call. Avoid speaking
loudly or too softly over the phone.
It is a good habit to pronounce an information back to the
enquirer during jotting down address, phone number etc., to avoid
miscommunications.
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More Tips for Telephonic Counseling
Speak relevantly and briefly.
Try to quickly catch the specific requirements.
Stress on job prospects of the course and the other
benefits.
Focus on making the enquirer visit your centre.
Do not reveal course fees.
Do not eat or drink while handling a telephonic enquiry
Never be rude to the caller.
Never leave a person on hold for more than a few seconds
as the caller may become upset and hang up.

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 5 Best Practices of Counseling

Put your best efforts to make a counseling session

memorable.
Always be empathetic so that the enquirer confides to you.
Share real life experiences to make the discussion lively.
Use right words and phrases.
Use meaningful pauses.

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The Secrets of Successful Counseling

Always present yourself as an academic advisor.

Be careful that you do not sound like a seller.
Follow up strategically.
Treat each enquiry in a customized way in order
to meet the individual needs.

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Hope this helped you to understand the
basic rules of counseling
Now get ready to start a great journey as an
academic counselor.

Wish you success.

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