EMOTIONAL

INTELLIGENCE ON THE
JOB
By: Grace Rangel
What is Emotional Intelligence (EI)?

“Emotional intelligence is the ability to recognize,

understand, use and manage emotions– moods, feelings
and attitudes.”
The Term, Origin, and more.

■ Don Goleman is responsible for the

gravitation towards the term in the 90’s.
■ There is many books talking about his
renounced analyst on the term though the
idea itself is centuries old.
■ Dan Goleman believed EI is heritable but
it can be learned.
■ It has been argued that Dan Goleman’s
standpoints are problematic, but I believe
there is some useful information when
pertaining to EI in the workplace.
Why Does it Matter in the Workplace?
• You understand criticism on work
performance is not personal
• You do not let conflict get the best of
you
• Strong dynamics within co-workers/
superiors create safe effective
workplaces
• You connect with clients in a personable
yet professional manner
• Self management with time, workload,
and self care
 PERSONAL
EXPERIENCE WITH EQ
IN WORKPLACE
Being an effective Licesenced Massage Therapist and business owner requires a high EI. I
am not only the service provider, but the workload behind the service. This alone requires
self regulation to ensure I am up to date on all bookwork and organized.
Examples

■ Establish boundaries with clients th while providing personable safe experience. These
boundaries include appropriate mannerisms and conversation during the session. Social
Awareness
■ Being ethical about my clientele and the modalities I specialize in. Legally, I am
allowed to massage anyone, but if I am not knowledgeable with their disorder or not
capable of providing effective treatment, I will not. Self-Management
■ Being a business owner, I have to manage my own books, and colloborate with other
professionals for my marketing and designs. Relationship Management

What do you do when you are under stress?
A. I tend to deal with it calmly and rationally.
B. I get upset, but it usually blows over quickly.
C. I get upset but keep it to myself.
My friends would say that
A. I will play, but only after I get my work
done.
B. I am ready for fun anytime.
C. I hardly ever go out.
When something changes at the last minute
A. I easily adapt.
B. I get frustrated.
C. It doesn’t matter, since I don’t really expect
things to happen as I plan.
Find out your EI!
My friends would say that
A. I am sensitive to their concerns.
B. I spend too much time worrying about
other people’s needs.
Review your responses. “a” responses
C. I don’t like to deal with other people’s indicate that you probably have a good
petty problems. basis for strong EI; “b” responses
When I have a problem to solve such as indicate that you may have some
too many things due at the end of the strengths and some challenges in your
week EI; “c” responses indicate that your
A. I write down a list of the tasks I must
success in school and in life could be
complete, come up with a plan indicating negatively affected by your EI. Luckily,
specifically what I can accomplish and you can improve your EI by focusing
what I cannot, and follow my plan. more on your emotions.
B. I am very optimistic about getting
things done and just dig right in and get to
work.
C. I get a little frazzled. Usually I get a
number of things done and then push aside
the things I can’t do.
“2.3 UNDERSTANDING EMOTIONAL INTELLIGENCE.” Macmillan Launchpad: Login,
https://www.macmillanhighered.com/launchpad/gardnerunderstanding3ecustomhcc/19039353/
Home#/launchpad/item/bsi__4B116544__FBAF__41A5__A712__C2CE7ACA96A4?
mode=Preview&includeDiscussion=False&renderFNE=True&renderIn=fne.
Work Cited

“2.3 UNDERSTANDING EMOTIONAL INTELLIGENCE.” Macmillan Launchpad: Login,

https://www.macmillanhighered.com/launchpad/gardnerunderstanding3ecustomhcc/19039353/Home#
/launchpad/item/bsi__4B116544__FBAF__41A5__A712__C2CE7ACA96A4?mode=Preview&includ
eDiscussion=False&renderFNE=True&renderIn=fne
.
“Book Summary - Emotional Intelligence (Daniel Goleman).” Readingraphics, 26 Mar. 2022,
https://readingraphics.com/book-summary-emotional-intelligence-daniel-goleman/.
“Daniel Goleman’s Emotional Intelligence Framework [4]”.
https://www.researchgate.net/figure/Daniel-Golemans-Emotional-Intelligence-framework-
4_fig1_311950762.