Conflict

Outcomes,
Cost and
Benefits
Laguerta, Micaela C ..
MaED-Educational Management
conflict
It is described as the state of
disagreement or misunderstanding,
resulting from the actual or
perceived dissent of needs, beliefs,
resources and relationship between
the members of the organization.

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OUTCOMES
OF CONFLICT
 FUNCTIONAL DYSFUNCTIONAL
OUTCOMES OUTCOMES
• occur when conflict is
constructive. It may be hard to
think of times when people
disagree and argue, and the
outcome is somehow good.
But think of conflict, for a
moment, as the antidote to
groupthink.
• are generally more well
known and understood.
Uncontrolled opposition
breeds discontent, which acts
to sever ties and eventually
leads to the dissolution of the
group.
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FUNCTIONAL
OUTCOMES
✓ Consideration of a broader range of ideas,
resulting in a better, stronger idea
✓ Surfacing of assumptions that may be
inaccurate
✓ Increased participation and creativity
✓ Clarification of individual views that build
learning

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DYSFUNCTIONAL
OUTCOMES
 Increase stress and anxiety among
individuals, which decreases productivity and
satisfaction
 Feelings of being defeated and demeaned,
which lowers individuals’ morale and may
increase turnover
 A climate of mistrust, which hinders the
teamwork and cooperation necessary to get
work done
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COSTS AND
BENEFITS OF
CONFLICT
benefits
✓ Opens our eyes to new ideas
✓ Gives opportunity to verbalize needs
✓ Teaches flexibility
✓ Teaches us to listen
✓ Teaches us patterns of behavior
✓ Leads to solutions
✓ Practice communication skills
✓ Help us to set limits
✓ Practice emotional control
✓ Allow us to differentiate ourselves
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costs
 Wasted Time
 Employee Turnover
 Grievances, Complaints And Lawsuits
 Absenteeism And Health Costs
 Workplace Violence
 Poor Decision Making
 A Poisoned Workplace

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Conflict
It is an integral part of human
lives.
Whenever there is interaction,
there is conflict.

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Thanks! 😉

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