Listening skills

By ::Prayag chauhan Ram chaudhary

Listening
Listening is a psychological act.

Importance
Better understand of assignment. Build rapport with co-worker & boss. Work better with team base environment. Understand easily to any topic. Commentate to other person easily.

Barriers
1.Status :- In organization there are formal & informal status level that affect the effectiveness of face to face oral communication. 2.Halo effect :- The awe in which a speaker is held by the listener condition the act of true listening. His statements are readily taken as true.

Complexes :- A lack of confidence or a sense of superiority may prevent proper oral interaction between person differently positions. All-knowing mind :- some persons believe that they know everything in a field or a subject. Poor retention :- Is a condition in which a person is unable to remember he set of oral or spoken communities as due to lack of on written evidence.

Instead of straight talk, one speaks in an oblique manner that could be almost like telling a lie.

Slant :-

Language barrier:- this

commutation should be the medium shared by both speakers & listeners. The lack of knowledge and practice of spoken would act as a barrier of oral commutation.

Overcoming barriers
FEAR:-Many people will stop listening

then and find ways to start arguments, or use some other means of escape (run away ).

ASSUMPTION;- You may assume that you already know what the speaker going to say, so your attention drifts elsewhere.

LACK OF EMPATHY:- Good listeners

try to see things from the speaker's perspective. If you listen strictly from your own perspective, you may miss out on the relevance of what is being said. The speaker's vantage point is an important part of the message.

SELECTIVE LISTENING:-You may

sometimes hear only what you want to hear. Think about how you might deal with this information or these ideas.

Guidelines
the speaker and avoid daydreaming. Show respect to the speaker. Have a goal in listening:- Are you going to listen to be entertained, get information, or to analyse?

Be ready for listening:- Show interest to

Focus - when listening to a customer, Be focus what to say and dont ignore his listening.

Know the important information and knowledge:- Put your attention to the main
idea that is discussed and avoid the things that can distract you from listening.

Use attentive body language - an

attentive listener will lean forward, make eye contact and face a customer squarely. Actions speak louder than words.

Have an open mind - just because you may

dislike what a customer is saying doesn't give you the right to ignore it. Try to be open to all ideas and views that a customer may be expressing

Thank you